Submit a Review for Orchard Mews Care Home
Bentinck Road, Benwell, Newcastle upon Tyne, NE4 6UX
View full details of Orchard Mews Care HomeLatest Reviews for Orchard Mews Care Home
26 January 2026
My Dad was a resident at Orchard Mews from January 2024 until he passed away there in October 2025. As a family we are so grateful to all the wonderful staff who looked after Dad so well, and who were also really supportive to the whole family. It isn't possible to put into words how important it is
to a family to know that your loved one is being properly looked after and describe the peace of mind it gives when you know they are in the best possible place. We got all that from Dad's time Orchard Mews and we will never forget how much they did for him. A wonderful caring home, who also responded with such professionalism at the times when he had acute medical needs.
08 December 2025
Staff are lovely. My auntie can't move/isn't mobile enough to take part in all the activities but Orchard Mews do all they can to include her in everything. Her sister visits regularly and the staff always make us more than welcome.
08 December 2025
I can't believe how supportive the staff have been, it has been a very stressful time choosing the right place for my Dad but I know I have now chosen the right care home.
29 September 2025
After a previous nightmare journey through adult social care system, I can't praise this home enough. Claire, the manager, is kind, welcoming and incredibly quick to respond to any issues and very understanding that strong emotions can be involved in these incidents, all of which have been resolved.
I see my dad sustained weight, stay more cognitive and because of this, I get a few more moments to make him laugh, and I will always be grateful to them. I look forward to my day to see Claire, Gillian, who creates moments out of nothing - like my own job and she i's an incredible driver of fun and amusement for residents, which she continuously tries to include everyone. Lyn and I forgot a cleaning lady's name, they are both a joy and so thorough. Barry is just kind and great at his job, and Dorcas, of course. All of this adds up to me looking forward to seeing my dad, and I can rest knowing he is cared for.
28 May 2025
I shall be deeply grateful to all the staff at Orchard Mews for the rest of my life. Quite simply they cared for my mother in a way that anyone could possibly hope for when entrusting the life of their loved ones to others. I was told that my mother had become "one of the family" at Orchard Mews and
how genuinely true that was.
I am full of admiration for how hard the staff work. Yet their approach is gentle, kind, respectful and caring.
It is so sad to watch your loved one approach the end of life but there was fun and laughter and uplifting love shown throughout to my mother and to myself.
I can face the rest of my life with the confidence that my mother received the best possible care for the last one and a half years of her life.
The staff made that all-important difference. They are special people. Thank you for everything.
10 April 2025
My sister is really happy in Orchard Mews.
The staff are always pleasant when I visit. I have recently enjoyed joining her for Valentine dine with loved one, followed by entertainment. It means so much that they involve the family and we continue to make spread memories.
27 March 2025
The Staff at Orchard Mews care home have always been very kind and nurturing towards the residents.
As a family, we have always felt welcomed into the home and have always been impressed by the activities and entertainment available to residents.
26 March 2025
I went to visit my nan last Tuesday and she was in the middle of trying to do the exercises in a taichi session. It was quite a full house with a lot of residents participating. My daughter and I joined in as did my mam.
This care home has a lot of activities for the residents and really makes an
effort to have a variety of things going on.
My mam suffers from dementia so she is probably unaware of what is happening a lot of the time but they really make sure that the dementia residents join in with everything that is going on if they want to.
20 March 2025
We had a lovely evening at Orchard Mews on Feb 13th when we attended a special valentines evening arranged by the events Co- ordinator, she really had gone above and beyond arranging a three course meal with the tables and dining room beautifully decorated with hearts and flowers and place settings
creating a lovely atmosphere and the food was delicious. After the meal a singer had been arranged and we all enjoyed a lovely singalong and a little dance making some wonderful memories. A HUGE Thankyou to all at Orchard Mews for such a special occasion for residents and their families.
03 February 2025
My father's needs have been excellently managed by both management and staff, ensuring his safety and wellbeing.
08 October 2024
All the staff from the manager down are friendly and approachable at all times. They have all gone over and above in enabling our sister to improve greatly in regards to her physical and mental well-being.
Her dignity and wishes are respected. A special thank you to the kitchen staff who have
responded to and understood her dirty needs. A huge big thank you to all the staff for keeping her safe and cared for when we are not there.
04 June 2024
I find my mum is well looked after.
14 March 2024
I have visited this home almost every day since 24th January 2024, I find it difficult to find faults.
I think I have met and talked to most of the staff who I find very friendly and who I see doing their jobs really well. This care home is very clean, tidy and well looked after. Meals are
presented beautifully and there are always assorted drinks. Rooms are really bright, warm and comfortable. Lady manager I see visiting patients regularly having conversations.
This review is my opinion.
05 March 2024
We are so grateful to the manager and all the staff at Orchard Mews for their excellent care of my dad. The home is lovely and most importantly the staff are so warm and caring, nothing we have asked for is too much trouble. The level of nursing care available has been excellent. It means so much to
know Dad is safe and well cared for.
23 November 2023
Since my grandad arrived at Orchard Mews Care Home, the service he has been given has been outstanding. One of the young members of staff is an absolute treasure. She has such a lovely, warm and caring attitude. The dedication she puts into caring for my grandfather is fantastic! She is always
smiling and it's great for us, as a family, to know that she is taking care of my grandfather's needs. Thank you so much.
11 October 2023
My dad has been here since May this year, and I am very happy with all aspects of my dad's care. The food is excellent here also. I feel I can relax knowing my dad is well cared for. He gets showers daily and is always clean and tidy. I have no concerns whatsoever and find the staff easy to talk to
regarding his care.
27 July 2023
I am very happy with the level of care that my mother has received. The staff are friendly and caring. There is a good range of food provided and the environment is clean. I feel comfortable knowing that she is in their care.
14 July 2023
The manager and the team are amazing, providing a caring, family environment in Orchard Mews for the residents and also families. Can't thank the manager enough for the support she gave me this month when I worried Mam wouldn't make her granddaughter's wedding day. She just sorted it, getting Mam
ready and getting her to the venue. One very happy bride. Knowing they are there to support us all means so much.
09 May 2023
My aunt has been in the home for a number of years, and the staff have always done their best to make sure she is happy and well cared for.
05 April 2023
Excellent personal care. Seen a great difference in my mam - a huge improvement in her speech and well-being. I can't thank the staff enough; they have gone above and beyond with her care. It's the first time in two years I've seen my mam fully clothed and in a chair watching TV. It was like getting
a bar of gold to see this, and it is down to your staff.
Latest Reviews for Orchard Mews Care Home
26 January 2026
My Dad was a resident at Orchard Mews from January 2024 until he passed away there in October 2025. As a family we are so grateful to all the wonderful staff who looked after Dad so well, and who were also really supportive to the whole family. It isn't possible to put into words how important it is
to a family to know that your loved one is being properly looked after and describe the peace of mind it gives when you know they are in the best possible place. We got all that from Dad's time Orchard Mews and we will never forget how much they did for him. A wonderful caring home, who also responded with such professionalism at the times when he had acute medical needs.
08 December 2025
Staff are lovely. My auntie can't move/isn't mobile enough to take part in all the activities but Orchard Mews do all they can to include her in everything. Her sister visits regularly and the staff always make us more than welcome.
08 December 2025
I can't believe how supportive the staff have been, it has been a very stressful time choosing the right place for my Dad but I know I have now chosen the right care home.
29 September 2025
After a previous nightmare journey through adult social care system, I can't praise this home enough. Claire, the manager, is kind, welcoming and incredibly quick to respond to any issues and very understanding that strong emotions can be involved in these incidents, all of which have been resolved.
I see my dad sustained weight, stay more cognitive and because of this, I get a few more moments to make him laugh, and I will always be grateful to them. I look forward to my day to see Claire, Gillian, who creates moments out of nothing - like my own job and she i's an incredible driver of fun and amusement for residents, which she continuously tries to include everyone. Lyn and I forgot a cleaning lady's name, they are both a joy and so thorough. Barry is just kind and great at his job, and Dorcas, of course. All of this adds up to me looking forward to seeing my dad, and I can rest knowing he is cared for.
28 May 2025
I shall be deeply grateful to all the staff at Orchard Mews for the rest of my life. Quite simply they cared for my mother in a way that anyone could possibly hope for when entrusting the life of their loved ones to others. I was told that my mother had become "one of the family" at Orchard Mews and
how genuinely true that was.
I am full of admiration for how hard the staff work. Yet their approach is gentle, kind, respectful and caring.
It is so sad to watch your loved one approach the end of life but there was fun and laughter and uplifting love shown throughout to my mother and to myself.
I can face the rest of my life with the confidence that my mother received the best possible care for the last one and a half years of her life.
The staff made that all-important difference. They are special people. Thank you for everything.
10 April 2025
My sister is really happy in Orchard Mews.
The staff are always pleasant when I visit. I have recently enjoyed joining her for Valentine dine with loved one, followed by entertainment. It means so much that they involve the family and we continue to make spread memories.
27 March 2025
The Staff at Orchard Mews care home have always been very kind and nurturing towards the residents.
As a family, we have always felt welcomed into the home and have always been impressed by the activities and entertainment available to residents.
26 March 2025
I went to visit my nan last Tuesday and she was in the middle of trying to do the exercises in a taichi session. It was quite a full house with a lot of residents participating. My daughter and I joined in as did my mam.
This care home has a lot of activities for the residents and really makes an
effort to have a variety of things going on.
My mam suffers from dementia so she is probably unaware of what is happening a lot of the time but they really make sure that the dementia residents join in with everything that is going on if they want to.
20 March 2025
We had a lovely evening at Orchard Mews on Feb 13th when we attended a special valentines evening arranged by the events Co- ordinator, she really had gone above and beyond arranging a three course meal with the tables and dining room beautifully decorated with hearts and flowers and place settings
creating a lovely atmosphere and the food was delicious. After the meal a singer had been arranged and we all enjoyed a lovely singalong and a little dance making some wonderful memories. A HUGE Thankyou to all at Orchard Mews for such a special occasion for residents and their families.
03 February 2025
My father's needs have been excellently managed by both management and staff, ensuring his safety and wellbeing.
08 October 2024
All the staff from the manager down are friendly and approachable at all times. They have all gone over and above in enabling our sister to improve greatly in regards to her physical and mental well-being.
Her dignity and wishes are respected. A special thank you to the kitchen staff who have
responded to and understood her dirty needs. A huge big thank you to all the staff for keeping her safe and cared for when we are not there.
04 June 2024
I find my mum is well looked after.
14 March 2024
I have visited this home almost every day since 24th January 2024, I find it difficult to find faults.
I think I have met and talked to most of the staff who I find very friendly and who I see doing their jobs really well. This care home is very clean, tidy and well looked after. Meals are
presented beautifully and there are always assorted drinks. Rooms are really bright, warm and comfortable. Lady manager I see visiting patients regularly having conversations.
This review is my opinion.
05 March 2024
We are so grateful to the manager and all the staff at Orchard Mews for their excellent care of my dad. The home is lovely and most importantly the staff are so warm and caring, nothing we have asked for is too much trouble. The level of nursing care available has been excellent. It means so much to
know Dad is safe and well cared for.
23 November 2023
Since my grandad arrived at Orchard Mews Care Home, the service he has been given has been outstanding. One of the young members of staff is an absolute treasure. She has such a lovely, warm and caring attitude. The dedication she puts into caring for my grandfather is fantastic! She is always
smiling and it's great for us, as a family, to know that she is taking care of my grandfather's needs. Thank you so much.
11 October 2023
My dad has been here since May this year, and I am very happy with all aspects of my dad's care. The food is excellent here also. I feel I can relax knowing my dad is well cared for. He gets showers daily and is always clean and tidy. I have no concerns whatsoever and find the staff easy to talk to
regarding his care.
27 July 2023
I am very happy with the level of care that my mother has received. The staff are friendly and caring. There is a good range of food provided and the environment is clean. I feel comfortable knowing that she is in their care.
14 July 2023
The manager and the team are amazing, providing a caring, family environment in Orchard Mews for the residents and also families. Can't thank the manager enough for the support she gave me this month when I worried Mam wouldn't make her granddaughter's wedding day. She just sorted it, getting Mam
ready and getting her to the venue. One very happy bride. Knowing they are there to support us all means so much.
09 May 2023
My aunt has been in the home for a number of years, and the staff have always done their best to make sure she is happy and well cared for.
05 April 2023
Excellent personal care. Seen a great difference in my mam - a huge improvement in her speech and well-being. I can't thank the staff enough; they have gone above and beyond with her care. It's the first time in two years I've seen my mam fully clothed and in a chair watching TV. It was like getting
a bar of gold to see this, and it is down to your staff.