Submit a Review for Barchester Bedewell Grange Care Home
Campbell Park Road, Hebburn, NE31 2SL
View full details of Barchester Bedewell Grange Care HomeLatest Reviews for Barchester Bedewell Grange Care Home
26 January 2026
Mum came to Bedewell for respite care but returning home was not an option.
I'll preface the following by saying that I have considerable experience of care homes as my late mother-in-law had MND.
From the minute Denise came to visit mam at home, I was impressed by her caring and reassuring
nature.
Mam arrived at Bedewell and was greeted like royalty. Since that day she has slowly brightened. She feels safe and is well looked after. The chefs prepare delicious and well balanced food. There are also plenty of treats. Donna' s itinerary of events for Xmas included an huge bag of gifts for all residents. Amazing!!! We can already see what's planned in January. Mam enjoys the spa baths, the hairdresser and manicure on Friday. We are always welcomed by a caring staff, who help me navigate this new experience for our family.
What I'd improve: larger name tags for staff. More water, mam says yes to tea/coffee but needs her sparkly bottle and promts to drink. Thanks to all!!!
26 January 2026
My mam is a recent resident to Bedewell Grange and out of the three care homes visited, Bedewell Grange was our first choice. There are always freindly smiling faces from the staff when you walk through the door and that positivity , in my opinion, cascades down to the residents. I have seen a
marked improvement in my mam in all aspects. She looks healthier and the engagement with both staff and residents gives her a welcome distraction.
Keep up the good work because you do a fantastic job.
19 December 2025
Staff in all departments show care compassion and professionalism. Building well maintained. Lovely garden area
A varied menu every day that my mam enjoys.
Laundry staff work very efficiently and there's a variety of activities to suit all residents
18 November 2025
We realized mum needed residential care after months in and out of hospital.
In March, mum joined Bedewell Grange for respite care. She initially found it difficult to decide to become permanent. I can't praise Rebecca (manager) and all staff enough for all they did to help mum transition to
Bedewell after living in her own house.
The Bedewell Grange building is a well thought out design with a large garden - all areas are kept immaculate and inviting. The daily activities are well planned, varied and cater for all abilities. Mum has particularly enjoyed interacting with 'Honey' the dog (who visits during the day), gardening club, washing Honey, pumpkin carving, Elvis tribute days, and bingo to name just a few.
All members of staff are professional, personable and caring. They have made Bedewell feel like home for Mum and are always welcoming and obliging for family members. We are especially grateful for the way staff eased Mums adjustment to her new circumstances. Thank you
07 August 2025
The staff are very professional, helpful,polite,nothing is too much trouble for them. Bedewell Grange is immaculate in all areas. The food always smells delicious with the menu on display showing a great variety of choice. The activities are well thought through from ever popular bingo to craft,
gardening, cooking etc. not to forget the entertainment.
Bedewell Grange is very safe and secure. My sister has been a resident for 15 months, she is very well looked after. I would recommend Bedewell Grange to anyone considering a care home, it is a difficult decision to make but the staff at Bedewell made the transition seamless and took the pressure from the family. Thank you for making a happy place for the residents
11 July 2025
My mother in law has advanced vascular dementia and all the staff including the management do an absolutely amazing job of managing an extremely difficult illness. She's much happier and settled now she's in this care home and we no longer have any concerns knowing she's in such good hands.
23 May 2025
I would highly recommend Bedewell Grange Care Home, our mam has dementia and has recently moved to the care home as a permanent resident. The residence is beautifully decorated and presented, it is spotlessly clean, mam has a lovely room with her own bathroom. Residents are encouraged to
personalise the rooms with photos and other belongings.
The staff are so friendly and the care they provide is exceptional, the food is lovely and mam is really enjoying this, in addition to meals the residents (and visitors) are provided with regular hot drinks and treats. There are regular activities, mam recently attended the VE Day celebration. There is also a salon providing hair, nail etc treatments the salon is open one day a week, mam has loved having her hair and nails done.
Mam feels safe, secure and familiar here and has made a couple of friends. My sister, brother & I are so happy that we chose Bedewell Grange for mam.
14 May 2025
My father is 70 and has Parkinsons Dementia and poor mobility. After years of my Mum looking after him 24/7, she needed to go away for a couple of months for her own mental health. Originally our social worker had arranged a craehomw for us nearby, but after 1 night he hated it and wanted to leave.
Luckily there was a room available here at Bedewell. I can't praise the staff enough for the care they provided, making him welcome, accommodating and engaging with him even though there was a language barrier. They gave him a little party and birthday cake for his 70th and some very happy memories. He's missing them already now he's home, but if we ever need a care home agin, Bedewell would be our first choice. Lovely surroundings, great staff and service. Thank you so much for taking the pressure from us.
10 April 2025
The Bedewell grange care home is outstanding in my experience, my mum who has dementia is there as a permanent resident and the care she receives from the staff is exceptional, the decor is beautiful and it's always spotless clean. The food is nutritious and lovely, there's always lovely treats for
the residents in the coffee room. Mums settled in so well and she really likes being there and says she always feels safe. She loves all the lovely activities they put on for the residents and she's made a few friends in there. I'm so happy I chose this care home for her. Lovely place.
04 December 2024
Our brother was in hospital for 14 weeks after suffering a bleed on the brain in which it affected his speech and a little of his concentration. We we're informed by the consultant that he needed 24 hour care, so then we looked at Barchester Bedewell Grange Care Home, as soon as I walked in the care
home we felt a warmth, the management, activities, housekeepers, chefs and fabulous care staff go above and beyond in making our brother feel like their family member. I work in a care home and Bedewell Grange is a great choice of residential and dementia care.
15 October 2024
This care facility deserves the best possible review! Mum has been a resident since Easter and has no time in her life now to be lonely, sad or miss her independence. She is continually encouraged to join in the fabulous activities so carefully planned and executed. The carers, managers and activity
coordinators are fabulous and nothing, at all, is too much trouble for them. There is a new cleaner who Mum has high praise for. I had no idea such wonderful places existed and we are delighted we are lucky enough to have Mum in their excellent, caring hands. Thank you so much Barchester Bedewell Grange Care Home. If any prospective relatives want to chat to me, I would be delighted to share my thoughts with them.
03 October 2024
Our family was told our mam/nana was no longer safe to live alone and to source alternate accommodation. We had never dealt with this before and really didn't know where to begin, after lots of research we opted for Barchester Bedewell Grange Care Home on a respite basis. After a few weeks this was
made permanent due to the care and professionalism of the staff. From day one, all members of staff and residents made our mam/nana extremely comfortable, quickly turning her into a social butterfly. Nothing is too much trouble for the staff who go above and beyond not only for her but for our family. The accommodation is immaculate and has a real sense of a family environment with lots of activities to keep her stimulated.
30 July 2024
Due to distance, this was our first visit since our friend arrived from hospital.
We were very impressed with the building's condition. It was very clean and obviously well looked after.
All the staff were professional, polite, friendly and helpful, including the manager who spoke with a genuine
love for the residents and found time to speak with us and allay our worries.
Our friend was very happy there and there seemed genuine affection for him to make his stay happier.
24 May 2024
I have found Bedewell Grange to be an amazing care home. It is such a happy and supportive place. My mother has thrived in the environment here. She is cared for by the most caring and professional staff you could wish for and nothing is ever a bother to them. There is such a great community
feeling and residents can join in many varied activities. I could not wish for a better place for her.
30 January 2024
My brother was moved from another care home in the area because we thought he wasn't being well looked after, what a difference this has made to him! His care team are supportive and forthcoming with information about my brother. He is so much happier here. He was here as a temporary measure, but we
are requesting that he stay here permenantly.
25 January 2024
My mam has been in this care home since the middle of November 2023. Everyone is very helpful and if I ever have a problem it is dealt with quickly and efficiently. It was a hard decision to put my mam into care, but I can now sleep at night knowing she is well looked after if she is poorly or
anything is wrong and I am always informed immediately.
16 October 2023
Staff are generally lovely to Grandmother and us however grandmother herself and her room are often dirty and left that way and her bed is often filthy. This is becoming very distressing for family members as Grandmother has dementia and is unable to clean or remember she should bathe regularly.
16 October 2023
My dad, unfortunately, had a stroke in February 2020, it has been so debilitating for him and heartbreaking for our family. Dad came to Barchester Bedewell Grange Care Home in December 2022, until the present time. His care has been undoubtedly the most kind and dignified through his time here, he
has hugs from staff, he is thought of very highly from management and throughout each department. I am so pleased we chose Barchester Bedewell Grange Care Home.
06 March 2023
We chose Bedewell Grange Hebburn for respite care for my mother-in-law after a hospital stay. Since her arrival the level of care is outstanding. We are very confident that each and every member of staff are working hard to ensure she is happy and settled. It is apparent that management is excellent
and this ripples through to all the team who clearly enjoy working at Bedewell Grange. The team communicate well and regularly and all requests are fulfilled in a timely way. We feel that nothing is too much trouble for staff despite them being busy. The facility is always spotless, our family member is always clean and well-dressed and her room and bedding fresh and clean. We really appreciate the efforts of everyone involved in her care.
27 January 2023
This care home cares. My grandad sadly had a cerebral stroke following his Covid jab and was admitted to hospital. Due to the pandemic and lockdown, we could not see him or visit.
After several months he was then allowed home which was a very upsetting and stressful time as a family adapting to
the new normal. Having carers back and forward, high stress if they didn't show up etc.
He then had several extended trips to the hospital with UTIs. We were desperate for him to receive the best care but secondly some stability and calm following this unexpected, devastating and very chaotic 20 months. We have found that relief here at Bedewell Grange. From the personal touches making him feel special and well respected to communication with family so we are involved and assured of his care and wellbeing.
The staff elucidate information, they are kind, understanding, supportive, humour and very well presented.
Thank you for making an excruciating decision feel like the right one.
Latest Reviews for Barchester Bedewell Grange Care Home
26 January 2026
Mum came to Bedewell for respite care but returning home was not an option.
I'll preface the following by saying that I have considerable experience of care homes as my late mother-in-law had MND.
From the minute Denise came to visit mam at home, I was impressed by her caring and reassuring
nature.
Mam arrived at Bedewell and was greeted like royalty. Since that day she has slowly brightened. She feels safe and is well looked after. The chefs prepare delicious and well balanced food. There are also plenty of treats. Donna' s itinerary of events for Xmas included an huge bag of gifts for all residents. Amazing!!! We can already see what's planned in January. Mam enjoys the spa baths, the hairdresser and manicure on Friday. We are always welcomed by a caring staff, who help me navigate this new experience for our family.
What I'd improve: larger name tags for staff. More water, mam says yes to tea/coffee but needs her sparkly bottle and promts to drink. Thanks to all!!!
26 January 2026
My mam is a recent resident to Bedewell Grange and out of the three care homes visited, Bedewell Grange was our first choice. There are always freindly smiling faces from the staff when you walk through the door and that positivity , in my opinion, cascades down to the residents. I have seen a
marked improvement in my mam in all aspects. She looks healthier and the engagement with both staff and residents gives her a welcome distraction.
Keep up the good work because you do a fantastic job.
19 December 2025
Staff in all departments show care compassion and professionalism. Building well maintained. Lovely garden area
A varied menu every day that my mam enjoys.
Laundry staff work very efficiently and there's a variety of activities to suit all residents
18 November 2025
We realized mum needed residential care after months in and out of hospital.
In March, mum joined Bedewell Grange for respite care. She initially found it difficult to decide to become permanent. I can't praise Rebecca (manager) and all staff enough for all they did to help mum transition to
Bedewell after living in her own house.
The Bedewell Grange building is a well thought out design with a large garden - all areas are kept immaculate and inviting. The daily activities are well planned, varied and cater for all abilities. Mum has particularly enjoyed interacting with 'Honey' the dog (who visits during the day), gardening club, washing Honey, pumpkin carving, Elvis tribute days, and bingo to name just a few.
All members of staff are professional, personable and caring. They have made Bedewell feel like home for Mum and are always welcoming and obliging for family members. We are especially grateful for the way staff eased Mums adjustment to her new circumstances. Thank you
07 August 2025
The staff are very professional, helpful,polite,nothing is too much trouble for them. Bedewell Grange is immaculate in all areas. The food always smells delicious with the menu on display showing a great variety of choice. The activities are well thought through from ever popular bingo to craft,
gardening, cooking etc. not to forget the entertainment.
Bedewell Grange is very safe and secure. My sister has been a resident for 15 months, she is very well looked after. I would recommend Bedewell Grange to anyone considering a care home, it is a difficult decision to make but the staff at Bedewell made the transition seamless and took the pressure from the family. Thank you for making a happy place for the residents
11 July 2025
My mother in law has advanced vascular dementia and all the staff including the management do an absolutely amazing job of managing an extremely difficult illness. She's much happier and settled now she's in this care home and we no longer have any concerns knowing she's in such good hands.
23 May 2025
I would highly recommend Bedewell Grange Care Home, our mam has dementia and has recently moved to the care home as a permanent resident. The residence is beautifully decorated and presented, it is spotlessly clean, mam has a lovely room with her own bathroom. Residents are encouraged to
personalise the rooms with photos and other belongings.
The staff are so friendly and the care they provide is exceptional, the food is lovely and mam is really enjoying this, in addition to meals the residents (and visitors) are provided with regular hot drinks and treats. There are regular activities, mam recently attended the VE Day celebration. There is also a salon providing hair, nail etc treatments the salon is open one day a week, mam has loved having her hair and nails done.
Mam feels safe, secure and familiar here and has made a couple of friends. My sister, brother & I are so happy that we chose Bedewell Grange for mam.
14 May 2025
My father is 70 and has Parkinsons Dementia and poor mobility. After years of my Mum looking after him 24/7, she needed to go away for a couple of months for her own mental health. Originally our social worker had arranged a craehomw for us nearby, but after 1 night he hated it and wanted to leave.
Luckily there was a room available here at Bedewell. I can't praise the staff enough for the care they provided, making him welcome, accommodating and engaging with him even though there was a language barrier. They gave him a little party and birthday cake for his 70th and some very happy memories. He's missing them already now he's home, but if we ever need a care home agin, Bedewell would be our first choice. Lovely surroundings, great staff and service. Thank you so much for taking the pressure from us.
10 April 2025
The Bedewell grange care home is outstanding in my experience, my mum who has dementia is there as a permanent resident and the care she receives from the staff is exceptional, the decor is beautiful and it's always spotless clean. The food is nutritious and lovely, there's always lovely treats for
the residents in the coffee room. Mums settled in so well and she really likes being there and says she always feels safe. She loves all the lovely activities they put on for the residents and she's made a few friends in there. I'm so happy I chose this care home for her. Lovely place.
04 December 2024
Our brother was in hospital for 14 weeks after suffering a bleed on the brain in which it affected his speech and a little of his concentration. We we're informed by the consultant that he needed 24 hour care, so then we looked at Barchester Bedewell Grange Care Home, as soon as I walked in the care
home we felt a warmth, the management, activities, housekeepers, chefs and fabulous care staff go above and beyond in making our brother feel like their family member. I work in a care home and Bedewell Grange is a great choice of residential and dementia care.
15 October 2024
This care facility deserves the best possible review! Mum has been a resident since Easter and has no time in her life now to be lonely, sad or miss her independence. She is continually encouraged to join in the fabulous activities so carefully planned and executed. The carers, managers and activity
coordinators are fabulous and nothing, at all, is too much trouble for them. There is a new cleaner who Mum has high praise for. I had no idea such wonderful places existed and we are delighted we are lucky enough to have Mum in their excellent, caring hands. Thank you so much Barchester Bedewell Grange Care Home. If any prospective relatives want to chat to me, I would be delighted to share my thoughts with them.
03 October 2024
Our family was told our mam/nana was no longer safe to live alone and to source alternate accommodation. We had never dealt with this before and really didn't know where to begin, after lots of research we opted for Barchester Bedewell Grange Care Home on a respite basis. After a few weeks this was
made permanent due to the care and professionalism of the staff. From day one, all members of staff and residents made our mam/nana extremely comfortable, quickly turning her into a social butterfly. Nothing is too much trouble for the staff who go above and beyond not only for her but for our family. The accommodation is immaculate and has a real sense of a family environment with lots of activities to keep her stimulated.
30 July 2024
Due to distance, this was our first visit since our friend arrived from hospital.
We were very impressed with the building's condition. It was very clean and obviously well looked after.
All the staff were professional, polite, friendly and helpful, including the manager who spoke with a genuine
love for the residents and found time to speak with us and allay our worries.
Our friend was very happy there and there seemed genuine affection for him to make his stay happier.
24 May 2024
I have found Bedewell Grange to be an amazing care home. It is such a happy and supportive place. My mother has thrived in the environment here. She is cared for by the most caring and professional staff you could wish for and nothing is ever a bother to them. There is such a great community
feeling and residents can join in many varied activities. I could not wish for a better place for her.
30 January 2024
My brother was moved from another care home in the area because we thought he wasn't being well looked after, what a difference this has made to him! His care team are supportive and forthcoming with information about my brother. He is so much happier here. He was here as a temporary measure, but we
are requesting that he stay here permenantly.
25 January 2024
My mam has been in this care home since the middle of November 2023. Everyone is very helpful and if I ever have a problem it is dealt with quickly and efficiently. It was a hard decision to put my mam into care, but I can now sleep at night knowing she is well looked after if she is poorly or
anything is wrong and I am always informed immediately.
16 October 2023
Staff are generally lovely to Grandmother and us however grandmother herself and her room are often dirty and left that way and her bed is often filthy. This is becoming very distressing for family members as Grandmother has dementia and is unable to clean or remember she should bathe regularly.
16 October 2023
My dad, unfortunately, had a stroke in February 2020, it has been so debilitating for him and heartbreaking for our family. Dad came to Barchester Bedewell Grange Care Home in December 2022, until the present time. His care has been undoubtedly the most kind and dignified through his time here, he
has hugs from staff, he is thought of very highly from management and throughout each department. I am so pleased we chose Barchester Bedewell Grange Care Home.
06 March 2023
We chose Bedewell Grange Hebburn for respite care for my mother-in-law after a hospital stay. Since her arrival the level of care is outstanding. We are very confident that each and every member of staff are working hard to ensure she is happy and settled. It is apparent that management is excellent
and this ripples through to all the team who clearly enjoy working at Bedewell Grange. The team communicate well and regularly and all requests are fulfilled in a timely way. We feel that nothing is too much trouble for staff despite them being busy. The facility is always spotless, our family member is always clean and well-dressed and her room and bedding fresh and clean. We really appreciate the efforts of everyone involved in her care.
27 January 2023
This care home cares. My grandad sadly had a cerebral stroke following his Covid jab and was admitted to hospital. Due to the pandemic and lockdown, we could not see him or visit.
After several months he was then allowed home which was a very upsetting and stressful time as a family adapting to
the new normal. Having carers back and forward, high stress if they didn't show up etc.
He then had several extended trips to the hospital with UTIs. We were desperate for him to receive the best care but secondly some stability and calm following this unexpected, devastating and very chaotic 20 months. We have found that relief here at Bedewell Grange. From the personal touches making him feel special and well respected to communication with family so we are involved and assured of his care and wellbeing.
The staff elucidate information, they are kind, understanding, supportive, humour and very well presented.
Thank you for making an excruciating decision feel like the right one.