Barchester Bedewell Grange Care Home

Campbell Park Road, Hebburn NE31 2SL

Located near the busy centre of Hepburn, Bedewell Grange is set in two acres of grounds with tranquil gardens.

The home provides first-class residential care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Group: Barchester Healthcare Ltd

Person in charge: Tina Austin (Manager)

Local Authority / Social Services: South Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 45+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Bedewell Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Barchester Bedewell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Barchester Bedewell Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.455 for Barchester Bedewell Grange Care Home is calculated as follows: ( (73 Excellents x 5) + (48 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 132 Ratings = 4.455

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.865 Points relating to the number of positive Reviews for Barchester Bedewell Grange Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10.4 Target = 0.865

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Barchester Bedewell Grange Care Home has a Review Score of 9.3 (9.320) from 11 Reviews


Average Ratings

  • Excellent
    5
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Bedewell Grange Care Home?

  • Extremely LIKELY
    7
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Bedewell Grange Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    2
  • Nephew of Resident/Service User
    1

My mother has been genuinely happy in this home. I believe she is safe and many of the staff display affection and interaction with her. She has regained weight and is stronger than when she arrived.
The facilities would be good if residents were able to use them all of the time. Training of staff can detract from the availability of facilities.
Activities are not given a high enough priority and staff and management do not always take a proactive stance. Follow through on promised actions sometimes is less well achieved than could be the case.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.5 out of 5

Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home responded to this review on 10 May 2018:

We fully welcome your concerns and will address these over the next few days. We have recently started to use our other homes to minimise the impact of staff training here at Bedewell Grange. We are also reviewing our Activities, so hopefully, you will see a marked improvement.

My father has been a resident for about 9 years and it's the best thing that's ever happened to him.
It has been a huge weight lifted off my shoulders knowing that my dad is so well looked after.
The care and attention at Bedewell is second to none.
As a retired Registered Nurse I cannot speak highly enough of the staff.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home responded to this review on 08 May 2018:

We value all feedback from our families especially such positive comments. We will pass this onto to staff which will be greatly received.

Very well run, has my Mother's best interest at the forefront.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home responded to this review on 01 May 2018:

We greatly appreciate any and all feedback.

Really friendly and caring staff and the home had clean and tidy rooms. We were supported by the management throughout the difficult process of admitting Dad into a weeks respite care. Good facilities and services for residents (eg., hairdresser and manicurist). Dad ate all the food and enjoyed it. We would use this care home again.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home responded to this review on 23 Apr 2018:

Your feedback is greatly appreciated.

My mother had been a resident for nearly 6 years and has always received excellent care, but sadly passed away on 22nd December. The care given to her during the last week of her life and the compassion shown to her and all of our family by all members of staff could not be faulted. They cared for her as if she was part of their own family, and cannot praise them highly enough.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

A very detailed review covering all aspects of care, both physical and mental. They showed a good understanding of my aunt's personality in tailoring the care she needs to her ability to understand and communicate. As a result, I believe she is comfortable and content.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

On the whole, I am quite happy with my mothers care.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Julia Bell, Administrator at Barchester Bedewell Grange Care Home responded to this review on 29 Sep 2017:

We greatly appreciate any and all feedback received from our residents and their families. We take on board all comments.

My mother needed one week's respite while I had a holiday. She is 99 years old and quite frail. The manager visited us at home to discuss her care. From that initial meeting, I was very happy to hand my mother over to this home's care. My mother was very well looked after for the week. She could not praise the staff enough and all her visitors, friends and family also praised this home for the caring staff, the cleanliness and attractiveness of the home itself. I could not speak more highly of the manager who is efficient, warm, friendly and doing an excellent job.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home responded to this review on 11 Aug 2017:

We greatly appreciate all feedback from our resident's and their families, especially great comments. We endeavour to give a consistent level of care and service at every stage of a resident and families experience.
Thank you for taking the time to leave your comments.

The management and staff at Bedewell Grange made my mother feel as if this was her home.
They showed true affection and cared for her in a most genuine way.
Every time we visited her in Bedewell Grange, we would get an update and many stories of how she was doing.
She was very afraid in the beginning to go there, but in the end, she loved it there and felt like it was home and the staff were her family.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Julia Bell, Administrator at Barchester Bedewell Grange Care Home responded to this review on 13 Jun 2017:

We greatly appreciate your feedback and are always looking to improve.

The home itself is really good.
The staff are great.
Management is great but the food is bad and when my mother receives it, it is always cold.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Julia Bell, Administrator at Barchester Bedewell Grange Care Home responded to this review on 22 May 2017:

We appreciate your feedback, which helps us to address any potential issues. We will use your comments to improve our services.

The staff at Bedewell Grange are lovely to the residents and they are well cared for and looked after. I never have any problems there. I would definitely recommend it.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Tina Austin, General Manager at Barchester Bedewell Grange Care Home responded to this review on 26 Apr 2017:

Thank you for your feedback, I will pass on to our team.

Submit a Review for Barchester Bedewell Grange Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

5 Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Bedewell Grange Care Home