Barchester Bedewell Grange Care Home

Campbell Park Road, Hebburn NE31 2SL

Barchester Bedewell Grange Care Home, Hebburn, Tyne & Wear
Barchester Bedewell Grange Care Home, Hebburn, Tyne & Wear
Barchester Bedewell Grange Care Home, Hebburn, Tyne & Wear

Located near the busy centre of Hepburn, Bedewell Grange is set in two acres of grounds with tranquil gardens.

The home provides first-class residential care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Group: Barchester Healthcare Ltd

Person in charge: Tina Austin (Manager)

Local Authority / Social Services: South Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 45+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Bedewell Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9 Barchester Bedewell Grange Care Home has a Review Score of 9 (8.966)

The Review Score of 9 (maximum of 10) for Barchester Bedewell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Barchester Bedewell Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.389 for Barchester Bedewell Grange Care Home is calculated as follows: ( (35 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 72 Ratings = 4.389

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.577 Points relating to the number of positive Reviews for Barchester Bedewell Grange Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10.4 Target = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Bedewell Grange Care Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Bedewell Grange Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    1

On the whole, I am quite happy with my mothers care.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Julia Bell, Administrator at Barchester Bedewell Grange Care Home responded to this review on 29 Sep 2017:

We greatly appreciate any and all feedback received from our residents and their families. We take on board all comments.

My mother needed one week's respite while I had a holiday. She is 99 years old and quite frail. The manager visited us at home to discuss her care. From that initial meeting, I was very happy to hand my mother over to this home's care. My mother was very well looked after for the week. She could not praise the staff enough and all her visitors, friends and family also praised this home for the caring staff, the cleanliness and attractiveness of the home itself. I could not speak more highly of the manager who is efficient, warm, friendly and doing an excellent job.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home responded to this review on 11 Aug 2017:

We greatly appreciate all feedback from our resident's and their families, especially great comments. We endeavour to give a consistent level of care and service at every stage of a resident and families experience.
Thank you for taking the time to leave your comments.

The management and staff at Bedewell Grange made my mother feel as if this was her home.
They showed true affection and cared for her in a most genuine way.
Every time we visited her in Bedewell Grange, we would get an update and many stories of how she was doing.
She was very afraid in the beginning to go there, but in the end, she loved it there and felt like it was home and the staff were her family.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julia Bell, Administrator at Barchester Bedewell Grange Care Home responded to this review on 13 Jun 2017:

We greatly appreciate your feedback and are always looking to improve.

My mother has been a resident for five years and I am very pleased with her care. Staff are friendly and approachable. Promptly deal with any concerns or questions. Always pleasant with the residents and try to reassure them when they are upset. Home is always very clean and you are welcomed at any time. They keep you informed of any changes to medication or health issues.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Julia Bell, Administrator at Barchester Bedewell Grange Care Home responded to this review on 25 May 2017:

We greatly appreciate your feedback and thank you for your time. We always strive to improve all of the services we provide.

The home itself is really good.
The staff are great.
Management is great but the food is bad and when my mother receives it, it is always cold.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Very Poor

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julia Bell, Administrator at Barchester Bedewell Grange Care Home responded to this review on 22 May 2017:

We appreciate your feedback, which helps us to address any potential issues. We will use your comments to improve our services.

The staff at Bedewell Grange are lovely to the residents and they are well cared for and looked after. I never have any problems there. I would definitely recommend it.

How likely would you be to recommend Barchester Bedewell Grange Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Tina Austin, General Manager at Barchester Bedewell Grange Care Home responded to this review on 26 Apr 2017:

Thank you for your feedback, I will pass on to our team.

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

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Care Home Idol 2016

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