Barchester Bedewell Grange Care Home

Campbell Park Road, Hebburn NE31 2SL
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9.9 59 Reviews
  • Barchester Bedewell Grange Care Home, Hebburn
Bedewell Grange is located near the heart of Hebburn, and is set in two acres of grounds with tranquil gardens, and is a purpose built home providing residential, dementia and respite care.

The home provides person-centred residential care along with expert dementia care in the 'memory lane community'.

The team is experienced in supporting residents with dementia, at whatever stage of the journey and are passionate about providing independence, dignity and choice for all residents in care.

Bedewell Grange has a dedicated activity programme offering residents a variety of entertainment of mentally and physically stimulating activities and social events including exercise classes, baking and pottery classes to ensure the residents time here is enjoyable and relaxing.

The team of experienced chefs ensures every meal is not only delicious but reflects each individual's likes, dislikes and dietary needs.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1210
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Dementia Care: from £1210

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Bedewell Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebecca Travis (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)

Visiting

  • The home have an open door policy and welcome people to come and visit their relatives as they would in there own home. They welcome walk in visits from prospective customers and would be happy to show you around their wonderful home

Parking

  • There is a car park located at the rear of the building near the entrance. They have 9 parking spaces and 1 disabled parking bay located near the main entrance

Barchester Bedewell Grange Care Home Reviews (59)

Total of 59, showing 21-40
9.9

Barchester Bedewell Grange Care Home has a Review Score of 9.9 (9.855) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Bedewell Grange Care Home has 59 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident here for six months, and during that time, the staff have done everything to help her settle and made it an easier transition for us all as a family. My mam is very happy here and enjoys all of the activities and entertainment they have. We are very happy with everything.

Reply from Rebecca Travis, General Manager at Barchester Bedewell Grange Care Home

Thank you, Karen, for your lovely review. We are glad to hear that you feel that she has settled and is happy here. Your Mam is such a big character at Bedewell and a pleasure to care for, always putting a smile on our faces each day.

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Overall Experience  Overall Experience 5.0 out of 5

It's good to know that our mother is being well looked after. She is happy and content and we couldn't ask for home. Bedewell is her home and she regards all the wonderful staff as her extended family.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

What a fabulous care home Bedewell Grange is. The manager and all her team are the most caring and sensitive people. My mum has been there for 16 months and she is so happy and well cared for. It is very much a big family. Can't recommend this home enough it's brilliant.

Reply from Rebecca Travis, General Manager at Barchester Bedewell Grange Care Home

We are pleased to hear your mum is settled at Bedewell and is happy to be here with us. She is a pleasure to care for, a character that makes Bedewell a home for all the residents who reside here. Thank you very much for the feedback I will pass your comments on to the team.

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Overall Experience  Overall Experience 4.0 out of 5

Since my brother has been a resident from January 22, he is able to walk a lot better. He is eating more and putting on weight. He has gained a little more independence and become much more settled and gelling with staff as they take good care of him. A definite improvement to his life.

Reply from Denise Buckley, Deputy Manager at Barchester Bedewell Grange Care Home

We are pleased to hear your brother is doing so well and has seen such an improvement in his quality of life. Thank you very much for the feedback.

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Overall Experience  Overall Experience 4.0 out of 5

Now that there is a new manager in place the services have improved dramatically.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my mother is receiving.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

My mum is 96 years old. I am a 75-year-old pensioner who could not possibly give my undivided attention to Mum as this staff does. Much appreciated.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after, the staff are very good and always take time with her.
She is always involved in the home activities.
The home has managed the current covid19 crisis very well with no infections.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review and we are pleased your Mother enjoys and benefits from our life enrichment programme. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has only been a resident at Bedewell Grange for three weeks and with the Coronavirus restrictions, she had to be isolated for the first fortnight and now we are only allowed to visit her in the garden so we cannot fill in some of the categories here. However, our impression is that
the home is efficient, the carers we have met are lovely and she is very happy there, and safe.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review. We are pleased that your mother-in-law is settling in and happy. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Our uncle was admitted to Bedewell Grange Care Home at the start of the pandemic due to his advanced dementia and physical limitations. In extraordinary circumstances, the staff have provided fantastic support not only to our uncle but to ourselves with their dedication and kindness. In a very difficult
time, we have had a weight lifted off our shoulders. All we can say is thank you and stay safe.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review and positive comments regarding the family's experience of the home during these challenging times for everyone. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 4.0 out of 5

My wife and I visited my mother during this COVID period. The use of the gardens area was excellent. The carer was extremely helpful. My mum looked well and was well dressed. The booking system and processes were good.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review and your positive comments regarding the home garden visit booking system and the experience when visiting your mother. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Bedewell Grange is a wonderful home with wonderful staff, who are caring and thoughtful. There are lots of activities and our Mam's health and wellbeing have improved since she moved in.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review and we are pleased to hear how well your mother has settled and enjoys the life enrichment program. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Bedewell Grange since June 2019. Since this time we have seen her health and wellbeing improve dramatically, she is happy and back to her old self. It is so nice to see. Thank you to all at Bedewell Grange for making his possible.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We are glad your Mum has settled well with us. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

I have only seen the place for one hour, but what I have seen is out of this world. Absolutely the best.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent home. Staff so lovely. 100% perfect.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. It's lovely to hear of your positive experience and I will pass on your feedback to the team.

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Overall Experience  Overall Experience 4.0 out of 5

Dad was on Bedewell Grange for six weeks after a fall. He was very happy while he was there as the staff looked after him really well.
As a family, we were extremely pleased with his care and all the staff were very friendly and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

My partner is very well treated and looked after in every way.

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Overall Experience  Overall Experience 5.0 out of 5

The staff of this home are all dedicated and caring to my mother. The place is very clean and has a homely atmosphere. We are also made to feel at home when we visit and are on first name terms with all the staff. I would recommend this home to anyone who is looking for a place for their loved one to
be looked after as my mother is. She is shown respect and dignity and also enjoys a good laugh with the staff who go out of their way to make her stay a pleasant one.

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Overall Experience  Overall Experience 4.0 out of 5

Care and attention to detail with time allowed. Always clean throughout building (no bad smells), hairdresser very, very good with encouraging residents to take part in activities. She goes above and beyond duties keeping residents happy.

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Overall Experience  Overall Experience 5.0 out of 5

My sister was treated with the greatest respect and dignity.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Barchester Bedewell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Barchester Bedewell Grange Care Home is calculated as follows: ( (154 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 166 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Bedewell Grange Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (8)

Rebecca

Rebecca Travis

Job Title: Senior General Manager

Hi, my name is Rebecca, and I am the Senior General Manager here at Bedewell Grange.


Thank you for taking the time to look further into what Bedewell Grange has to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life. I have worked for the healthcare sector for approximately 10 years as a registered manager, in a wide variety of services. My background is nursing and I am a qualified learning disabilities nurse I have had the opportunity to work alongside a wealth of experienced healthcare professionals.


I love my role and what I do. I feel we are honoured to work with you or your loved ones and look forward to getting to you know should you choose to come and stay at Bedewell Grange. I am lucky to be supported by an experienced team that demonstrates a nurturing warm and compassionate approach.


The home's core objective is to promote a quality ethos centred on England’s Health and social care standards.

Denise

Denise Buckley

Job Title: Deputy Manager

Joined: 2022

My name is Denise, I am the Deputy Manager of Bedewell Grange care home. I joined Bedewell Grange in January 2022 and bring a wealth of experience to the role, having worked in health care for over 10 years. My passion is to help people, which is why I have developed my career within this sector. My personality is very approachable, so if you have any concerns, or just need a general chit chat, come and say hello!


I support the delivery of quality care and work closely with the General Manager - taking on leadership duties in their absence. I help with everything from ensuring care standards to motivating my team.


I am thoroughly enjoying this chapter in my career with Barchester, and looking forward to continuing to support our lovely residents and staff in the home.

Anthony

Anthony Daglish

Job Title: Head of Maintenance

Joined: 2015

Hello. I'm Tony. I am Bedewell Grange's Head of Maintenance.


I have been with Barchester since 2015 as the Head of Maintenance, and continue to enjoy every moment of it.


My background is in IT hardware, which is probably why I enjoy fixing electronic items. I also love the variety that this role brings, from changing a light bulb to re-decorating one of the lovely rooms here at the home.


It's always a please to chat with our residents as I make my daily rounds.

Miranda

Miranda Robertson

Job Title: Home Administrator

Joined: 2021

Hi, my name is Miranda and I am the home's administrator.


I have been working for Barchester since August 2021. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, setting up contracts, to manning reception; there's never a dull day!


I bring a wealth of administrative experience to the role having worked in construction for 30-years and I love this new role as every day is a school day.


It’s a privilege getting to know our residents, their backgrounds, humour and their life experiences. They have many a tale to tell, and I'm always happy to sit and listen to them over a cup of tea!

Donna

Donna Ward

Job Title: Activities Coordinator

Joined: 2022

My Name is Donna. I am the activities co-ordinator at Bedewell Grange.


I joined Bedewell Grange in April 2022 and I bring lots of new exciting ideas to the role, having worked in the health and social care sector for the last 15 years. I am passionate about my role within the home and aim to bring a smile to all our residents faces through different types of activities.


I'm bright and bubbly, so aim to share this each day at work. I have experience in supporting our residents who are more able as well as doing sensory Namaste sessions with our residents who are less able.


As I get to know the residents likes and dislikes, if you would like to come and chat with me about your family member please pop in and see me.

Cheryl

Cheryl Duffy

Job Title: Senior care worker

Joined: 2016

Hi! I'm Cheryl and I am one of the Senior Carer Assistants.


I have worked in care for over 30 years and love being able to make a difference to all of people in my care. I obtained my level 3 NVQ in 2009 and have been a senior for more years than I care to mention.


I love being a senior as it is a very busy role and there is always something to do. Every day is different and you are always learning new skills.


I have been at Bedewell since 2016 and love the homely atmosphere. Staff all work together to make Bedewell a true home for all of our residents and I am proud of the high quality of care that we provide.

Frederick

Frederick Ogudo

Job Title: Senior care worker

Joined: 2022

Hi, my name is Frederick, and I am a Senior Carer here at Bedewell Grange. I hold a Bachelor's degree in Chemical Engineering and an MBA in Business Administration, with over 11 years of professional experience in one of Nigeria's leading banks.


While my background may seem unconventional, I discovered a deep-seated passion for caregiving while tending to my ageing mother before her dear passing in 2021.


Relocating to the UK, I sought to channel this passion and embarked on a career in healthcare. I joined the Bedewell team in 2022 as a Carer and quickly progressed to the role of Senior Carer, thanks to the incredible support I received from the management.


I absolutely love my job and cherish the supportive environment fostered by the Bedewell team. I feel incredibly privileged to share the home of our lovely residents and will continue to do my best to contribute to their well-being.


I have diligently completed all necessary training and am eager to continue expanding my knowledge and contribute meaningfully to the healthcare sector. I look forward to meeting you or your loved ones at Bedewell. Thank you.

Elaine

Elaine Portlock

Job Title: Care Assistant

Joined: 2024

Hi, my name is Elaine and I am a Care Assistant.


My background has been in pharmacy and I worked as a pharmacy dispenser for around 13 years. I decided I wanted a change of career and decided I would love to work in the care sector. I applied for Bedewell Grange as I live close by and loved the look of the home.


I absolutely love my job, it is so interesting. I love making a difference to the residents lives. We are all one big family, with an excellent team. I am looking forward to developing in my role, gaining more experience and working here for many years to come.

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