Submit a Review for Paddock Stile Manor Dementia Care Home
Philadelphia Lane, Newbottle, Houghton le Spring, DH4 4ES
View Full Details of Paddock Stile Manor Dementia Care HomeLatest Reviews for Paddock Stile Manor Dementia Care Home
04 August 2025
Both my father and mother in law were given a shared room at very short notice on the 28th May. The staff are very understanding, caring and respect of their needs.They are very well looked after by all members of the caring team. The Deputy Manger especially is wonderful. She gives us updates on how both are doing. They are both happy where they are.They both go out a few times each day, using their bus passes for short excursions.
01 August 2025
At short notice they accommodated my parents and immediately the staff have been understanding and very caring. The home regularly assesses their needs and keeps me informed of both positives and any concerns. More importantly my parents feel well cared for, settled and comfortable.
31 July 2025
I live 2000 miles away and my Father is currently residing with you. I just wanted to commend the staff and management as everyone says hello and is very friendly . It is a great weight off my mind that my Father is being cared for so well.
30 July 2025
The staff are very caring and helpful, they do all they can to ensure my mother in law is well looked after and happy. There is a good range of activities and staff work hard to encourage residents to participate and socialise. Overall very pleased that my mother in law is so well looked after in a very safe and caring environment.
24 July 2025
Paddock Stile Manor is providing a high level of care for my mam. A massive strength of the home is the kindness, care and consideration of the staff. Staff ensure Mam's dignity is maintained at all times and respond appropriately to her needs, including contacting medical services if necessary. Staff frequently go above and beyond expectations. Staff work hard to keep the home clean, Mam's room is frequently cleaned, floors washed, bathroom cleaned, bedding changed, etc. Staff ensure Mam always has access to soft drinks; tea, coffee, fruit, biscuits are offered frequently. Mam chooses not to leave her room so staff visit regularly and spend time with her. Visitors are always made welcome.
14 July 2025
Caring staff, nice food, exceptionally clean. Extremely help and welcoming. Staff have been very sociable and conversational without being pre-empted. Thank you in appreciation.
03 July 2025
Mam has been a resident for 5 years and the care has been 1st class. The activities and facilities ensure that mam is comfortable and well looked after. Rooms are clean and staff friendly and helpful. If you are looking for a care home for a loved one I would recommend Paddock Stile.
20 June 2025
Although my husband has only been in Paddock Stile a short time I must say I can't fault the care and attention he is receiving from all of the staff. Each and every one of them has been marvellous so far. Well done all of you. If all care homes had staff like you families wouldn't have to worry about their loved ones.
05 June 2025
I am very satisfied with my relative's accommodation and care. I have not commented on the management, cost and activities as I do not really have any knowledge of them. However, because I am happy with the care home itself I feel that the management are doing a good job. I was disappointed that the outside space was not used to give residents an outdoor experience but all delighted that steps are being taken to rectify this and I am looking forward to future visits when we can be with my relative in the outside space.
05 June 2025
Firstly I would just say that I have not commented on some options as I don't know enough about them to comment meaningfully. I do feel that the staff do a very difficult job in a caring and friendly way and I have spoken to several of them and always felt their comments are genuine and professional. I regret that my sister's health is such that she needs to be at Paddock Stile but I have no concerns about how she is looked after there. She always seems to be communicative and pleasant when I see her with occasional downbeat spells which don't last.
31 March 2025
My brother is a resident in the home. He is nearing end of life. I have found all of the staff to be lovely, caring and nothing is a trouble to them. My brother is always clean and comfortable when we go to visit, which is every day. They always ask if there's anything we need, and offer us tea or coffee when coming round with the resident's drinks. We are more than happy with the care.
24 March 2025
Excellent care and support for my dad staff can not do enough for him all the facilities are brilliant food is very good as my dad is celiac
17 September 2024
My sister has been a resident for approximately 3 years and is very happy here. I have found the staff to be caring and respectful and they always act promptly if I have any health worries about my sister. They are always friendly and helpful and I am kept informed of any concerns they have. My sister loves participating in all of the activities and particularly likes having her nails done and listening to the performers who come regularly. I would say that I have found all of the staff to be excellent. They really care about the residents and it shows.
30 August 2024
Mam has been a resident since early July 2024 having moved from assisted living home. The move was necessary due to her Alzheimer's deteriorating. She settled well after a couple of days. We follow the home on social media and love the interaction between staff and residents. The staff are very caring and couldn't fault them in any way. We are so pleased she is here as she now has a smile on her face in most of the pictures we see, which we haven't seen in 4 years. She regularly gets involved in the in-house activities which unfortunately the previous home did not have. So pleased we found this place.
22 July 2024
My grandmother is currently a resident in Paddock Stile Manor receiving care and support. I want to give a massive shout-out to one member of staff there in particular. This staff member goes above and beyond for the service users and is always singing and dancing to cheer up the service users and make them laugh. I know myself as a senior carer that this is important in promoting service users' well-being, I have also noticed that she keeps the service users active participating in their care offering choice and informing service users of what was for lunch on that day that I was visiting. Keep up the good work.
08 July 2024
Mam was in Paddock Stile Manor for 2 weeks for respite care. We found the staff and the care she was given to be excellent. She really thrived on the care, activities and fantastic food. The staff really go above and beyond in the way they care for the residents.
13 June 2024
My husband first went into the care home in March at quite short notice and prior to this I did do some investigating to determine what I thought would be best for my husband, it was a very stressful time for all concerned. It did take a while for him to settle in but that was due to the Dementia and not the home. The staff were brilliant in trying to settle him in and it has taken a while, but he is settled now and seems happier than I have seen him for quite some time. The home provides all the care and security that my husband needs. All of the staff from the manager downwards do a fabulous job and are all very caring and patient with all of the residents. Facilities are clean and cheerful, residents' dietary needs are well catered for. I view all of the staff as friends and I can talk to them when necessary. Score out of 100 is 100
29 April 2024
Fantastic staff. Cared for and loved my Grandad, looked after him as he would have been cared for and loved at home.
29 April 2024
Absolutely fantastic home. My Dad was very happy there, he loved all the staff, it was a home-from-home for him. When he died on 24/03/2024 the care before and after was 100% only wish we had put him in there first. Credit to all the staff and a big thank you to everyone.
10 April 2024
My mother has been in the care home for 2 and a half years and is always treated well, with respect and kindness. She can be very difficult at times and gets angry and frustrated, but the staff manage her really well and work around her needs.
Latest Reviews for Paddock Stile Manor Dementia Care Home
04 August 2025
Both my father and mother in law were given a shared room at very short notice on the 28th May. The staff are very understanding, caring and respect of their needs.They are very well looked after by all members of the caring team. The Deputy Manger especially is wonderful. She gives us updates on how both are doing. They are both happy where they are.They both go out a few times each day, using their bus passes for short excursions.
01 August 2025
At short notice they accommodated my parents and immediately the staff have been understanding and very caring. The home regularly assesses their needs and keeps me informed of both positives and any concerns. More importantly my parents feel well cared for, settled and comfortable.
31 July 2025
I live 2000 miles away and my Father is currently residing with you. I just wanted to commend the staff and management as everyone says hello and is very friendly . It is a great weight off my mind that my Father is being cared for so well.
30 July 2025
The staff are very caring and helpful, they do all they can to ensure my mother in law is well looked after and happy. There is a good range of activities and staff work hard to encourage residents to participate and socialise. Overall very pleased that my mother in law is so well looked after in a very safe and caring environment.
24 July 2025
Paddock Stile Manor is providing a high level of care for my mam. A massive strength of the home is the kindness, care and consideration of the staff. Staff ensure Mam's dignity is maintained at all times and respond appropriately to her needs, including contacting medical services if necessary. Staff frequently go above and beyond expectations. Staff work hard to keep the home clean, Mam's room is frequently cleaned, floors washed, bathroom cleaned, bedding changed, etc. Staff ensure Mam always has access to soft drinks; tea, coffee, fruit, biscuits are offered frequently. Mam chooses not to leave her room so staff visit regularly and spend time with her. Visitors are always made welcome.
14 July 2025
Caring staff, nice food, exceptionally clean. Extremely help and welcoming. Staff have been very sociable and conversational without being pre-empted. Thank you in appreciation.
03 July 2025
Mam has been a resident for 5 years and the care has been 1st class. The activities and facilities ensure that mam is comfortable and well looked after. Rooms are clean and staff friendly and helpful. If you are looking for a care home for a loved one I would recommend Paddock Stile.
20 June 2025
Although my husband has only been in Paddock Stile a short time I must say I can't fault the care and attention he is receiving from all of the staff. Each and every one of them has been marvellous so far. Well done all of you. If all care homes had staff like you families wouldn't have to worry about their loved ones.
05 June 2025
I am very satisfied with my relative's accommodation and care. I have not commented on the management, cost and activities as I do not really have any knowledge of them. However, because I am happy with the care home itself I feel that the management are doing a good job. I was disappointed that the outside space was not used to give residents an outdoor experience but all delighted that steps are being taken to rectify this and I am looking forward to future visits when we can be with my relative in the outside space.
05 June 2025
Firstly I would just say that I have not commented on some options as I don't know enough about them to comment meaningfully. I do feel that the staff do a very difficult job in a caring and friendly way and I have spoken to several of them and always felt their comments are genuine and professional. I regret that my sister's health is such that she needs to be at Paddock Stile but I have no concerns about how she is looked after there. She always seems to be communicative and pleasant when I see her with occasional downbeat spells which don't last.
31 March 2025
My brother is a resident in the home. He is nearing end of life. I have found all of the staff to be lovely, caring and nothing is a trouble to them. My brother is always clean and comfortable when we go to visit, which is every day. They always ask if there's anything we need, and offer us tea or coffee when coming round with the resident's drinks. We are more than happy with the care.
24 March 2025
Excellent care and support for my dad staff can not do enough for him all the facilities are brilliant food is very good as my dad is celiac
17 September 2024
My sister has been a resident for approximately 3 years and is very happy here. I have found the staff to be caring and respectful and they always act promptly if I have any health worries about my sister. They are always friendly and helpful and I am kept informed of any concerns they have. My sister loves participating in all of the activities and particularly likes having her nails done and listening to the performers who come regularly. I would say that I have found all of the staff to be excellent. They really care about the residents and it shows.
30 August 2024
Mam has been a resident since early July 2024 having moved from assisted living home. The move was necessary due to her Alzheimer's deteriorating. She settled well after a couple of days. We follow the home on social media and love the interaction between staff and residents. The staff are very caring and couldn't fault them in any way. We are so pleased she is here as she now has a smile on her face in most of the pictures we see, which we haven't seen in 4 years. She regularly gets involved in the in-house activities which unfortunately the previous home did not have. So pleased we found this place.
22 July 2024
My grandmother is currently a resident in Paddock Stile Manor receiving care and support. I want to give a massive shout-out to one member of staff there in particular. This staff member goes above and beyond for the service users and is always singing and dancing to cheer up the service users and make them laugh. I know myself as a senior carer that this is important in promoting service users' well-being, I have also noticed that she keeps the service users active participating in their care offering choice and informing service users of what was for lunch on that day that I was visiting. Keep up the good work.
08 July 2024
Mam was in Paddock Stile Manor for 2 weeks for respite care. We found the staff and the care she was given to be excellent. She really thrived on the care, activities and fantastic food. The staff really go above and beyond in the way they care for the residents.
13 June 2024
My husband first went into the care home in March at quite short notice and prior to this I did do some investigating to determine what I thought would be best for my husband, it was a very stressful time for all concerned. It did take a while for him to settle in but that was due to the Dementia and not the home. The staff were brilliant in trying to settle him in and it has taken a while, but he is settled now and seems happier than I have seen him for quite some time. The home provides all the care and security that my husband needs. All of the staff from the manager downwards do a fabulous job and are all very caring and patient with all of the residents. Facilities are clean and cheerful, residents' dietary needs are well catered for. I view all of the staff as friends and I can talk to them when necessary. Score out of 100 is 100
29 April 2024
Fantastic staff. Cared for and loved my Grandad, looked after him as he would have been cared for and loved at home.
29 April 2024
Absolutely fantastic home. My Dad was very happy there, he loved all the staff, it was a home-from-home for him. When he died on 24/03/2024 the care before and after was 100% only wish we had put him in there first. Credit to all the staff and a big thank you to everyone.
10 April 2024
My mother has been in the care home for 2 and a half years and is always treated well, with respect and kindness. She can be very difficult at times and gets angry and frustrated, but the staff manage her really well and work around her needs.