Paddock Stile Manor Dementia Care Home

Philadelphia Lane, Newbottle, Houghton le Spring DH4 4ES
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9.8 80 Reviews
  • Paddock Stile Manor Dementia Care Home, Houghton le Spring
Rated ‘Good’ by regulator CQC in July 2020, Paddock Stile Manor care home is nestled in the town of Houghton-le-Spring, halfway between Durham and Sunderland, offering dementia, residential and short-term respite care.

The home provides 40 spacious and comfortable en-suite rooms, all decorated with modern and bright fittings. Many of the residents have lived in the home for a long while and have built up close relationships with staff members.

Several communal lounges within the home offer space for residents to take time out to relax, spend time with friends and family or get involved in activities. The dedicated Activity Coordinator prepares a diverse schedule of events, residents can often be found playing the piano, singing along to some music or having a good old dance. The home also has an in-house parlour, ‘Sophies Salon’ where residents can get their nails or hair done and be pampered.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1077

These prices are only a guideline, please contact Paddock Stile Manor Dementia Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Moore (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Family & Friends welcome anytime

Parking

  • Free on-site Parking

Paddock Stile Manor Dementia Care Home Reviews (80)

9.8

Paddock Stile Manor Dementia Care Home has a Review Score of 9.8 (9.807) out of 10, based on 23 reviews in the last 2 years.
Over all time Paddock Stile Manor Dementia Care Home has 80 reviews.

Overall Experience
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Date Published
  • 80
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Reviewer Connection to Paddock Stile Manor Dementia Care Home
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Total of 80, showing 1-20
Review from K D (Son-in-law of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my father and mother in law were given a shared room at very short notice on the 28th May. The staff are very understanding, caring and respect of their needs.They are very well looked after by all members of the caring team. The Deputy Manger especially is wonderful. She gives us updates on how
both are doing. They are both happy where they are.They both go out a few times each day, using their bus passes for short excursions.
Reply from Julie Moore, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for leaving a review regarding our Home, both are very happy here and regularly say how much they are enjoying themselves. I will certainly pass on your positive comments to our team.

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Review from Alli D (Daughter of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At short notice they accommodated my parents and immediately the staff have been understanding and very caring. The home regularly assesses their needs and keeps me informed of both positives and any concerns. More importantly my parents feel well cared for, settled and comfortable.
Reply from Julie Moore, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to leave a review, we are very happy that your parents are enjoying their stay with us, and you are well informed regarding their care. I will pass on your comments to the team. Julie

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Review from P A (Son of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live 2000 miles away and my Father is currently residing with you. I just wanted to commend the staff and management as everyone says hello and is very friendly . It is a great weight off my mind that my Father is being cared for so well.
Reply from Julie Moore, Home Manager at Paddock Stile Manor Dementia Care Home

It was lovely to meet you while you were here visiting your Father, thank you for the positive comment, we are so pleased that you feel at ease while your Father is residing with us. I will certainly pass on your comments to the staff team.

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Review from W H (Son-in-law of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring and helpful, they do all they can to ensure my mother in law is well looked after and happy. There is a good range of activities and staff work hard to encourage residents to participate and socialise. Overall very pleased that my mother in law is so well looked after in a
very safe and caring environment.
Reply from Julie Moore, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to leave a review, I will pass on your positive comment to the staff team.

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Review from Alison H (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Paddock Stile Manor is providing a high level of care for my mam. A massive strength of the home is the kindness, care and consideration of the staff. Staff ensure Mam's dignity is maintained at all times and respond appropriately to her needs, including contacting medical services if necessary. Staff
frequently go above and beyond expectations. Staff work hard to keep the home clean, Mam's room is frequently cleaned, floors washed, bathroom cleaned, bedding changed, etc. Staff ensure Mam always has access to soft drinks; tea, coffee, fruit, biscuits are offered frequently. Mam chooses not to leave her room so staff visit regularly and spend time with her. Visitors are always made welcome.
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

We welcome all feedback regarding our home, thank you for such a positive review. I will certainly pass on your feedback to our team, who will be delighted.

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Review from Graeme D (Son of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff, nice food, exceptionally clean. Extremely help and welcoming. Staff have been very sociable and conversational without being pre-empted. Thank you in appreciation.
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for your kind review and positive comments, I will pass these on to our team, who will be delighted. Julie

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Review from B R (Son of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been a resident for 5 years and the care has been 1st class. The activities and facilities ensure that mam is comfortable and well looked after. Rooms are clean and staff friendly and helpful. If you are looking for a care home for a loved one I would recommend Paddock Stile.
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to leave a review and recommend our home. We aim to deliver a high standard of care for our people. I will pass on your comments to our team.

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Review from M H (Wife of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my husband has only been in Paddock Stile a short time I must say I can't fault the care and attention he is receiving from all of the staff. Each and every one of them has been marvellous so far. Well done all of you. If all care homes had staff like you families wouldn't have to worry about
their loved ones.
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for your positive comment, we aim to ensure a high standard of care is delivered. I shall certainly pass on your comments to the team, they will be thrilled.

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Review from Joan O (Sister-in-law of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with my relative's accommodation and care. I have not commented on the management, cost and activities as I do not really have any knowledge of them. However, because I am happy with the care home itself I feel that the management are doing a good job. I was disappointed that the
outside space was not used to give residents an outdoor experience but all delighted that steps are being taken to rectify this and I am looking forward to future visits when we can be with my relative in the outside space.
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for your feedback. Unfortunately, our garden was undergoing a refurb and is now finished, our people have been enjoying some outside activities. Please do not hesitate to take a visit in our garden when you are next here.

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Review from Robert O (Brother of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Firstly I would just say that I have not commented on some options as I don't know enough about them to comment meaningfully. I do feel that the staff do a very difficult job in a caring and friendly way and I have spoken to several of them and always felt their comments are genuine and professional.
I regret that my sister's health is such that she needs to be at Paddock Stile but I have no concerns about how she is looked after there. She always seems to be communicative and pleasant when I see her with occasional downbeat spells which don't last.
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to leave a review for our Home. I will certainly pass on your positive feedback to the team.

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Review from G H (Sister of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is a resident in the home. He is nearing end of life. I have found all of the staff to be lovely, caring and nothing is a trouble to them. My brother is always clean and comfortable when we go to visit, which is every day. They always ask if there's anything we need, and offer us tea or coffee
when coming round with the resident's drinks. We are more than happy with the care.
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

We appreciate you taking your time to leave a review, thank you so much. I will pass on your positive feedback to out team.

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Review from M C (Son of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and support for my dad staff can not do enough for him all the facilities are brilliant food is very good as my dad is celiac
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to leave a review, we aim to ensure everyone's needs are catered for. I will certainly pass on your comments to the team.

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Review from Julie G (Sister of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident for approximately 3 years and is very happy here. I have found the staff to be caring and respectful and they always act promptly if I have any health worries about my sister. They are always friendly and helpful and I am kept informed of any concerns they have. My sister
loves participating in all of the activities and particularly likes having her nails done and listening to the performers who come regularly. I would say that I have found all of the staff to be excellent. They really care about the residents and it shows.
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Hi Julie, thank you so much for your positive review. We take all reviews positively and I will certainly pass on your comments to our team.

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Review from Tony C (Son of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been a resident since early July 2024 having moved from assisted living home. The move was necessary due to her Alzheimer's deteriorating. She settled well after a couple of days. We follow the home on social media and love the interaction between staff and residents. The staff are very caring
and couldn't fault them in any way. We are so pleased she is here as she now has a smile on her face in most of the pictures we see, which we haven't seen in 4 years. She regularly gets involved in the in-house activities which unfortunately the previous home did not have. So pleased we found this place.
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to leave a review. Your Mam likes to interact with others and spend time participating in activities, which is great to see. I will pass on your comments to the team where it will be greatly appreciated. Thanks again.

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Review from S P (Grandson of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My grandmother is currently a resident in Paddock Stile Manor receiving care and support. I want to give a massive shout-out to one member of staff there in particular. This staff member goes above and beyond for the service users and is always singing and dancing to cheer up the service users and make
them laugh. I know myself as a senior carer that this is important in promoting service users' well-being, I have also noticed that she keeps the service users active participating in their care offering choice and informing service users of what was for lunch on that day that I was visiting. Keep up the good work.
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to leave a review regarding a member of our staff. We have a fantastic activity Co-Ordinator and it is lovely to see staff being involved with our people's activities.

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Review from L W (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam was in Paddock Stile Manor for 2 weeks for respite care. We found the staff and the care she was given to be excellent. She really thrived on the care, activities and fantastic food. The staff really go above and beyond in the way they care for the residents.
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to review our home. So happy that your mam thrived while staying here. I will pass on your positive comments to the team.

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Review from Susan C (Wife of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband first went into the care home in March at quite short notice and prior to this I did do some investigating to determine what I thought would be best for my husband, it was a very stressful time for all concerned.
It did take a while for him to settle in but that was due to the Dementia and
not the home.
The staff were brilliant in trying to settle him in and it has taken a while, but he is settled now and seems happier than I have seen him for quite some time.
The home provides all the care and security that my husband needs.
All of the staff from the manager downwards do a fabulous job and are all very caring and patient with all of the residents.
Facilities are clean and cheerful, residents' dietary needs are well catered for.
I view all of the staff as friends and I can talk to them when necessary.
Score out of 100 is 100
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for your very positive feedback regarding our home and staff. We take great pleasure in offering a high standard of care. I will pass on your feedback to our team who will be delighted.

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Review from Amy M (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff. Cared for and loved my Grandad, looked after him as he would have been cared for and loved at home.
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for your fantastic review! I will certainly pass on your positive feedback to our team. It was such a pleasure to look after your Dad.

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Review from Julie B (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic home. My Dad was very happy there, he loved all the staff, it was a home-from-home for him. When he died on 24/03/2024 the care before and after was 100% only wish we had put him in there first. Credit to all the staff and a big thank you to everyone.
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review our home, with a fantastic review! It was a pleasure knowing you all, the team will greatly appreciate your comments.

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Review from Janice G (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care home for 2 and a half years and is always treated well, with respect and kindness. She can be very difficult at times and gets angry and frustrated, but the staff manage her really well and work around her needs.
Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

It is such a pleasure you have taken the time to leave a review. Thank you so much for the positive comments, I will pass these on to our team.

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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Paddock Stile Manor Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.807 for Paddock Stile Manor Dementia Care Home is calculated as follows: ( (216 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 264 Ratings = 4.807
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Paddock Stile Manor Dementia Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Julie

Julie Thompson

Job Title: Home Manager Joined: 2020

Hello, my name is Julie Thompson and I am the Home Manager at Paddock Stile Manor care home in Houghton-le-Spring. I have worked in the care sector since 1997 as a Care Assistant and became Home Manager in 2015. I was delighted to receive an Outstanding Achievement Award in 2016 when completing a higher-level Leadership and Management Diploma. I joined Orchard Care Homes in August 2020 as Home Manager at Paddock Stile Manor.

Frequently Asked Questions about Paddock Stile Manor Dementia Care Home

What types of Care is Paddock Stile Manor Dementia Care Home registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Paddock Stile Manor Dementia Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Paddock Stile Manor Dementia Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Paddock Stile Manor Dementia Care Home to the centre of Houghton le Spring?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Paddock Stile Manor Dementia Care Home to verify any information. View our terms and conditions. Paddock Stile Manor Dementia Care Home has an Enhanced Service - more info.