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Paddock Stile Manor Dementia Care Home

Philadelphia Lane, Newbottle, Houghton le Spring, Tyne & Wear DH4 4ES
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Paddock Stile Manor Dementia Care Home, Houghton le Spring
Paddock Stile Manor Dementia Care Home, Houghton le Spring
Paddock Stile Manor Dementia Care Home, Houghton le Spring

Paddock Stile Manor Care Home provides residential care, dementia care and respite care in Houghton-le-Spring, conveniently located between Durham and Sunderland.

Rated ‘Good’ by the CQC (March 2021), the home offers 40 en-suite bedrooms, comfortable lounges and a welcoming, homely environment. Residents enjoy a varied activities programme, including music, social events and entertainment.

An on-site salon adds to the home’s facilities, helping residents feel relaxed and pampered, and their experienced and long-standing...  

Care Provided by Paddock Stile Manor Dementia Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Paddock Stile Manor Dementia Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Julie Moore (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)

Visiting

  • Family & Friends welcome anytime

Parking

  • Free on-site Parking

Paddock Stile Manor Dementia Care Home Reviews (86)

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9.8

Paddock Stile Manor Dementia Care Home has a Review Score of 9.8 (9.796) out of 10, based on 20 reviews in the last 2 years. Over all time Paddock Stile Manor Dementia Care Home has 86 reviews.

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Showing 86 reviews matching selected criteria
Review from S P (Grandson of Resident) published on 22 July 2024 Submitted via Website
Overall Experience

My grandmother is currently a resident in Paddock Stile Manor receiving care and support. I want to give a massive shout-out to one member of staff there in particular. This staff member goes above and beyond for the service users and is always singing and dancing to cheer up the service users and make them laugh. I know myself as a senior carer that this is important in promoting service users' well-being, I have also noticed that she keeps the service users active participating in their care offering choice and informing service users of what was for lunch on that day that I was visiting. Keep up the good work.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to leave a review regarding a member of our staff. We have a fantastic activity Co-Ordinator and it is lovely to see staff being involved with our people's activities.

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Review from L W (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card
Overall Experience

Mam was in Paddock Stile Manor for 2 weeks for respite care. We found the staff and the care she was given to be excellent. She really thrived on the care, activities and fantastic food. The staff really go above and beyond in the way they care for the residents.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to review our home. So happy that your mam thrived while staying here. I will pass on your positive comments to the team.

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Review from Susan C (Wife of Resident) published on 13 June 2024 Submitted via Website
Overall Experience
My husband first went into the care home in March at quite short notice and prior to this I did do some investigating to determine what I thought would be best for my husband, it was a very stressful time for all concerned.
It did take a while for him to settle in but that was due to the Dementia and not the home.
The staff were brilliant in trying to settle him in and it has taken a while, but he is settled now and seems happier than I have seen him for quite some time.
The home provides all the care and security that my husband needs.
All of the staff from the manager downwards do a fabulous job and are all very caring and patient with all of the residents.
Facilities are clean and cheerful, residents' dietary needs are well catered for.
I view all of the staff as friends and I can talk to them when necessary.

Score out of 100 is 100

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for your very positive feedback regarding our home and staff. We take great pleasure in offering a high standard of care. I will pass on your feedback to our team who will be delighted.

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Review from Amy M (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card
Overall Experience

Fantastic staff. Cared for and loved my Grandad, looked after him as he would have been cared for and loved at home.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for your fantastic review! I will certainly pass on your positive feedback to our team. It was such a pleasure to look after your Dad.

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Review from Julie B (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card
Overall Experience

Absolutely fantastic home. My Dad was very happy there, he loved all the staff, it was a home-from-home for him. When he died on 24/03/2024 the care before and after was 100% only wish we had put him in there first. Credit to all the staff and a big thank you to everyone.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review our home, with a fantastic review! It was a pleasure knowing you all, the team will greatly appreciate your comments.

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Review from Janice G (Daughter of Resident) published on 10 April 2024 Submitted via Website
Overall Experience

My mother has been in the care home for 2 and a half years and is always treated well, with respect and kindness. She can be very difficult at times and gets angry and frustrated, but the staff manage her really well and work around her needs.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

It is such a pleasure you have taken the time to leave a review. Thank you so much for the positive comments, I will pass these on to our team.

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Review from Margaret R (Sister of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience
Staff very, very helpful.

Brother is happy, always smiling, which speaks volumes.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

We appreciate all the reviews received. Thank you so much for taking the time to leave your feedback. I will pass on your positive feedback to the team.

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Review from Julie W (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card
Overall Experience
My mum was a resident here for a number of years, and she was always cared for with the best care and attention at all times. During the last few weeks of her life, the staff and management went above and beyond for our mum and for all our family. The care and attention were beyond excellent.

During her stay here, there were always various activities happening, which Mum enjoyed engaging with, which made us as a family happy knowing Mum was cared for when we were not there. The staff and management became Mum's extended family and were loved by her and us all.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for your lovely review; we aim to give a high standard of care and support to all our people and their families. I will pass on your kind words to the team, who will be more than appreciative.

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Review from M W (Sister of Resident) published on 20 October 2023 Submitted via Postal Card
Overall Experience
Always find the staff friendly whenever we visit.
All rooms are clean and tidy.

My sister appears well looked after.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to leave a review for our home. I am so pleased you are happy with your Sister's care and the cleanliness of our home. I will pass on your feedback to the team.

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Review from Lynn Y (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card
Overall Experience
Can't fault the care that Mam has been given since going to the home. From keeping me informed about how Mam settled to ringing if they have any concerns, they have been excellent.

Having Mam say 'I feel safe here' means everything to me. The staff are really friendly and approachable when we visit. A fantastic place, can't recommend them enough.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

We welcome your feedback and are very happy with your comments, we aim to give our people a high standard of care. I will pass on your comments to the team.

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Review from Audrey W (Friend of Resident) published on 22 September 2023 Submitted via Postal Card
Overall Experience

I'm genuinely pleased with the care given and my friend in care has thrived since being admitted. Her hair is thicker and she has gained weight (which was imperative to her health). All staff are marvellous, the only thing I would like to see occasionally is 50s/60s music played in the background instead of a television blasting (residents are oblivious to it) music of a residents era can be stimulating and pleasant.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review our home. We will certainly take on board your suggestion of 50/60's music, I will pass on your feedback to the team.

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Review from C B (Wife of Resident) published on 4 September 2023 Submitted via Postal Card
Overall Experience

Very friendly, but professional staff. Activities are organised for residents and visits from local artists for "sing alongs" etc.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to complete a review for our home. All reviews are grateful. I will pass on your comments to our team.

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Review from A S (Daughter of Resident) published on 11 August 2023 Submitted via Postal Card
Overall Experience

I am very happy with the support and care that is given to my mam. The staff are always very polite and very helpful. The home is kept clean. Always welcomed in the home with very good security. Overall, I would really recommend this home to look into for their family. Very happy with my mam's progress and hygiene while being in the home.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

We appreciate you taking the time to review our home. Thank you for your kind words, we aim to work to a high standard in all that we do. I will pass on your positive comments to the team.

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Review from D L (Daughter of Resident) published on 11 August 2023 Submitted via Postal Card
Overall Experience

My mam's been in since January 2023, and the improvement of my mam is brilliant. She was not responding to life, but now she is up and in a chair, eats brilliantly, and she is awake a lot for conversations. Paddock Stile Manor is the best place for my mam - she is so happy.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home
Thank you so much for taking the time to review our home.

I am so happy that you feel your mam has much improved since coming to Paddock Stile Manor, I will certainly pass on your comments to the staff team.

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Review from Michael H (Son of Resident) published on 11 January 2023 Submitted via Postal Card
Overall Experience

As I work full time, I visit mainly once per week, on occasion twice. I feel safe in the knowledge that my mother is being looked after and is safe. I have issues getting my mother to sit in her room when visiting. I am always welcome to get a chair and sit with her wherever she feels comfortable. The staff are friendly and attentive.

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Review from J G (Sister-in-law of Resident) published on 12 October 2022 Submitted via Postal Card
Overall Experience

Having been researching care home that would be able to accommodate a short period of respite care for my brother-in-law who has advanced stage dementia, Paddock Stile Manor were able to assist. We were very reluctant due to him not being away from his family, only trusting those he knew, but the care and support they gave him were second to none. With constant reassurance that he was safe with them. I spoke to them daily over the phone and kept me updated on his well-being. The manager and her team are passionate about their roles. Brilliant!

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Review from Susan L (Daughter of Resident) published on 9 September 2022 Submitted via Postal Card
Overall Experience

My mam was only in Paddock Stile Manor for two weeks. I can say the care and attention she was given were excellent. Nothing was a problem to anyone. The staff were also great to visitors, again nothing a problem.

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Review from L H (Wife of Resident) published on 22 March 2022 Submitted via Postal Card
Overall Experience

My husband stayed at Paddock Stile for a week as I needed respite care. The staff were kind and helpful. He was happy there so we were pleased he settled so well.

Reply from Julie Thompson, Manager at Paddock Stile Manor Dementia Care Home

We are very pleased that he settled well and that he enjoyed his stay.

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Review from Helen W (Daughter of Resident) published on 15 September 2021 Submitted via Website
Overall Experience

My mum has been a resident at Paddock Stile Manor for over 18 months now and I have to admit I was worried when she first went there as she doesn't like change, but the staff have been absolutely brilliant with her. She has settled in well and when I visit she tells me about her 'friends' (that's how she sees them) coming to help her and talk with her every day. They make sure she is happy and contented but more than that, they treat their residents as though they were their own family, right down to playing board games with them and doing their nails, to make her "look pretty"! I am happy and confident that my mum is being looked after, so when I work away and can't visit for a week or so, I know she is in good hands. I would highly recommend Paddock Stile to anyone whose parent is suffering from dementia and needs the extra care they give.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review our home. We welcome all reviews and this is such a fantastic review, I will certainly pass on your feedback. Kind regards, Julie Thompson

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Review from David R (Nephew of Resident) published on 12 July 2021 Submitted via Postal Card
Overall Experience

Staff have been very good with me and my family, anything we've asked has always been answered perfectly.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to review our home, all feedback is welcome. I will pass on your kind words to the team who will greatly appreciate your comments and excellent review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (5) & Events (0)

News
  • 14 Aug 2025

    Paddock Stile Manor Dementia Care Home in Houghton-le-Spring are forever looking at new ways they can support the local community, and Activities Coordinator Adele has a special flair for fundraising....

  • 30 Jul 2025

    For Dementia Action Week 2025, our wonderful care homes and central teams raised vital funds for Alzheimer’s Society, a leading charity which helps provide support, information and research for dementia...

  • 04 Mar 2025

    Stepping into a new year, we thought it the perfect moment to pause and reflect on the hopes, dreams, and aspirations we have for 2025. We also asked for some...

Upcoming Events

There are no upcoming events for Paddock Stile Manor Dementia Care Home.

Awards / Recognitions (4)

  • 15 Jun 2024Recipient: Orchard Healthcare Group
  • 16 Nov 2023Recipient: Orchard Healthcare Group
  • 08 Oct 2021Recipient: Orchard Healthcare Group

Accreditations

There are no accreditations posted yet for Paddock Stile Manor Dementia Care Home.

Meet the Team (1)

Julie Thompson
Julie ThompsonJob Title:Home ManagerJoined: 2020

Hello, my name is Julie Thompson and I am the Home Manager at Paddock Stile Manor care home in Houghton-le-Spring. I have worked in the care sector since 1997 as a Care Assistant and became Home Manager in 2015. I was delighted to receive an Outstanding Achievement Award in 2016 when completing a higher-level Leadership and Management Diploma. I joined Orchard Care Homes in August 2020 as Home Manager at Paddock Stile Manor.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Paddock Stile Manor Dementia Care Home to verify any information. View our terms and conditions. Paddock Stile Manor Dementia Care Home has an Enhanced Service -more info.