Paddock Stile Manor Dementia Care Home

Philadelphia Lane, Newbottle, Houghton le Spring DH4 4ES
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9.8 80 Reviews
  • Paddock Stile Manor Dementia Care Home, Houghton le Spring
Rated ‘Good’ by regulator CQC in July 2020, Paddock Stile Manor care home is nestled in the town of Houghton-le-Spring, halfway between Durham and Sunderland, offering dementia, residential and short-term respite care.

The home provides 40 spacious and comfortable en-suite rooms, all decorated with modern and bright fittings. Many of the residents have lived in the home for a long while and have built up close relationships with staff members.

Several communal lounges within the home offer space for residents to take time out to relax, spend time with friends and family or get involved in activities. The dedicated Activity Coordinator prepares a diverse schedule of events, residents can often be found playing the piano, singing along to some music or having a good old dance. The home also has an in-house parlour, ‘Sophies Salon’ where residents can get their nails or hair done and be pampered.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1077

These prices are only a guideline, please contact Paddock Stile Manor Dementia Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Moore (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Family & Friends welcome anytime

Parking

  • Free on-site Parking

Paddock Stile Manor Dementia Care Home Reviews (80)

Total of 80, showing 41-60
9.8

Paddock Stile Manor Dementia Care Home has a Review Score of 9.8 (9.799) out of 10, based on 26 reviews in the last 2 years. Over all time Paddock Stile Manor Dementia Care Home has 80 reviews.

Overall Experience

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Date Published

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Review from Keith W (Son of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been living at Paddock Stile Manor since 19th of October and is happy and settled there. Christmas Eve was the first time anyone from the family has been to visit Dad since he moved in. Mum and I spent 45 minutes with Dad and we were both struck by the warm and friendly atmosphere created by
the team. We receive regular updates on Dad and how he is and would have no hesitation in recommending Paddock Stile to anyone.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to leave a review regarding our Home. We are grateful for any review received. I will pass on your positive feedback to the team.

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Review from Kathleen R (Wife of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaint. The carers are excellent and thanks to all.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review Paddock Stile Manor. All reviews are welcome and I will certainly pass on your feedback to the staff team. Kind regards, Julie

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Review from Anne G (Daughter of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father initially went to Paddock Stile Manor for emergency respite care in December 2019, after my mother was admitted to hospital. I don't live locally and it was a great relief to leave him in such a warm and welcoming place, with friendly and reassuring staff. I knew he would be well cared for
and this was a load off my mind at a time of crisis. He enjoyed the outings and activities and was relaxed and happy when I visited him. My father died in May 2020. He could not have been better cared for at the end of his life. I am also grateful to the staff for the sensitive and supportive way they communicated with me in such difficult circumstances. My mother has been at Paddock Stile Manor since February and receives excellent care. I am confident that the staff know her very well and understand her needs. They are always ready to listen, find solutions to problems and deal with any concerns quickly. I have no hesitation in recommending Paddock Stile Manor.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you so much for taking the time to review Paddock Stile Manor; we welcome all feedback to ensure we are delivering the best possible care. I will pass your kind comments onto the staff, which will be greatly appreciated. Kind regards.

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Review from Val B (Daughter-in-law of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a hard decision we as a family had to make to look at residential care for Mam but it was the best decision we made! She settled well into Paddock Stile, classed it as home and was treated with dignity and respect by all the staff. She was well looked after, all her needs were met, she was
content, happy and above all safe. This year has been exceptionally difficult for all Care Homes due to Covid-19 with strict restrictions put in place! Keeping everyone safe within the home was paramount but Paddock Stile still managed to facilitate family visits through her window and as restrictions lifted in a marquee in the garden. Activities continued and events like Ascot Day proved to be a complete success, Mam thoroughly enjoyed herself. Staff always made us very welcome when visiting and any worries we had about Mam were always dealt with quickly and efficiently. I wouldn’t hesitate to recommend Paddock Stile to anyone needing residential care for their loved ones.

Reply from Julie Thompson, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to leave a review of our home. I’m delighted to hear you have scored excellent in every area. I will pass on your kind words to our team who strive to maintain a high standard here at Paddock Stile. Many thanks, Julie Thompson Manager.

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Review from Roslyn D (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has been living in Paddock Stile Manor since January 2019. She is very happy there, and the care and attention she has received have been wonderful, especially through the very testing times we are living through with Covid 19. All staff, whether working in the office, kitchen, cleaning or the
amazing care workers are so friendly and helpful.
As we are not able to visit at this time, it has been great to have use of a portal generously supplied. When that is not available one lady has been so kind and used her own phone, so we are able to video call Mum. This has helped us enormously, as to be able to see Mum as well as talk to her, has helped to ease our worries.
We would like to thank all the staff for the loving and professional care they give to all the residents. We hope that Paddock Stile Manor stays Covid-19 free, and it is not long before it is open for visitors, so we can visit our Mum again.
Take care.

Reply from Martin Carter-Davidson, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that you chose our home.
Kind regards.

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Review from Jules S (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place on every level. It was hard to put mam into care, but Paddock Stile is the best, lovely friendly care staff who are always about checking to make sure residents are fine, always interacting in some way with them. Very clean place and meals are nice.
Overall a really lovely, friendly
care home.

Reply from Martin Carter-Davidson, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you are pleased that you chose our home, It is also pleasing to hear that you would describe our dedicated team as exemplary, diligent and caring.
Kind regards, Martin Carter-Davidson

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Review from Nigel P (Son of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent three months at Paddock Stile Manor care home. During his time there he was treated with dignity, respect and love by each and every member of staff. We could not have asked for better care and attention, and the family would have no hesitation in recommending Paddock Stile Manor.

Reply from Martin Carter-Davidson, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that you would describe our home as excellent in all areas. It is also pleasing to hear that you and your family would highly recommend Paddock Stile Manor.
Kind regards, Martin Carter-Davidson, Home Manager.

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Review from Eileen H (Daughter of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a hard decision to put Dad into residential care but I am pleased we chose Paddock Stile Manor. He has settled in better than anyone thought he would and that is down to the manager and the staff. The manager and senior staff are exemplary, diligent and caring and will always take the time to
answer any questions we may have. Dad says the care assistants are lovely and take good care of him and I have to agree.
The care home, in general, is excellent, well run, rooms are exceptionally clean, food is good and available anytime. Organised trips and entertainment are also very good.
Would certainly recommend Paddock Stile.

Reply from Karl Fazakerley, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you are pleased that you chose our home. It is also pleasing to hear that you would describe our dedicated team as exemplary, diligent and caring.
Kind regards, Karl Fazakerley, Home Manager.

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Review from S S (Daughter-in-law of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great home whose staff are fantastic from the top to bottom. They were so responsive to any requests.
I would recommend this home to anyone who needs care.

Reply from Karl Fazakerley, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe our home as excellent across all areas. It is also pleasing to hear you would praise our hard-working team so highly.
Kind regards the Home Manager

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Review from J S (Son of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing home with amazing people who are so caring. My mum was so happy while she was here.

Reply from Karl Fazakerley, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you believe our home is amazing, with amazing caring people. It is also pleasing to hear that your mum was happy in our care.
Kind regards the Home Manager

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Review from A R (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have gone out of their way to make my mam happy. She is quite picky with her food and they try and tempt her with a variety of food.
She usually wants to stay in her room, so the staff pop along to check on her and keep her company.
The home is very attractive and very upliftingly decorated.

Reply from Karl Fazakerley, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you feel like our staff go out of their way to meet your mum's needs. It is also pleasing to see that you would rate our home as excellent across all areas. Kind Regards, Karl Fazakerley, Home Manager.

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Review from Susan K (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Paddock Stile Manor is an excellent care home. The care given to my mother was second to none. My mother was always treated with great respect, dignity and love. I have no hesitation in recommending this home.

Reply from Karl Fazakerley, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that the staff treat your mother with respect, dignity and love. It is also wonderful to hear that you would have no hesitation in recommending our home.
Kind regards Karl Fazakerley, Home Manager.

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Review from Emma R (Granddaughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana received excellent care at Paddock Stile Manor during the three years she was a resident. The facilities were excellent and all the staff including carers, cooks and domestics were so caring. My nana passed away three days ago and we have received fantastic support from the staff at the home.

Reply from Karl Fazakerley, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a review for Paddock Stile Manor, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that you found the staff to be caring and supportive to you all throughout your nana’s stay with us. We very much enjoyed getting to know your nana whilst she was with us and we would like to once again offer our sincere condolences to you all.
Kind regards Karl Fazakerley, Home Manager

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Review from John L (Father-in-law of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager showed us around before dads assessment. The visit was open and nothing hidden, since dads arrival hie treatment/welfare has been second to none. All the staff are happy and engaging towards residents and visitors. The staff have gone above and beyond to cater for dad's needs. Very happy
that dad is here.

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Review from Karen L (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From being shown around by the manager before dad arrived until now I have only experienced a very personal and warm welcome from all. The staff know residents and act appropriately to meet their needs. Their interests and chat. Dads sight limits him to do daily activities but I wonder if a group sing-song
(old songs) would benefit as music seems to help dementia patients and of course I have heard the musical talents of staff, they are wonderful. I cannot recommend this care home enough. A very positive experience for dad.

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Review from Philip D (Son-in-law of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff have been excellent and made it very welcoming.
They have taken into account her condition and needs and we are greatly impressed with the care being provided.

Reply from Karl Fazakerley, Care Home Manager at Paddock Stile Manor Dementia Care Home

Thanks for reviewing our home. I’m delighted to hear that the staff have been excellent and welcoming. I’m also glad to hear that our standard of care exceeds your expectations and we look forward to caring for your loved one in the future. Many thanks, Karl Fazakerley, Care Home Manager.

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Review from Stephanie S (Granddaughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very welcoming and accommodating to visitors.
They are great with the residents, familiar with each individual's needs and preferences.
The facilities are always spotlessly clean.
The residents themselves speak highly which is very reassuring.

Reply from Karl Fazakerley, Care Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for leaving such a lovely review. I’m glad to hear that the staff are welcoming and that our residents are happy. Many thanks, Karl Fazakerley, Care Home Manager.

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Review from Gillian S (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom moved here after the sudden death of my father.
Right from the start, she was made very welcome.
Mom's room is beautiful with a lovely view.
The staff have been very understanding and helpful and helped Mom feel safe and happy which is hugely important to us as a family.
Many thanks to everyone.

Reply from Karl Fazakerley, Care Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for taking the time to leave a review of our home. I’m delighted to hear your mother’s room is suitable and that the staff are helpful and supportive. Many thanks, Karl Fazakerley, Care Home Manager.

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Review from J M (Son-in-law of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We know this care home very well as we have the mother-in-law's brother staying here. We had no hesitation asking to have her stay here because we would recommend this place to anyone needing this type of care.

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Review from Lynn M (Daughter of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We decided to choose this care home as my mam's brother has been here for 5 years and when we came to visit we were very impressed with all the staff. They are so friendly and caring, they cannot do enough for you and the residents. The food is always nice and very well thought about, such a lovely
homely atmosphere.

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Paddock Stile Manor Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Paddock Stile Manor Dementia Care Home is calculated as follows: ( (242 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 299 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Paddock Stile Manor Dementia Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (1)

Julie

Julie Thompson

Job Title: Home Manager

Joined: 2020

Hello, my name is Julie Thompson and I am the Home Manager at Paddock Stile Manor care home in Houghton-le-Spring. I have worked in the care sector since 1997 as a Care Assistant and became Home Manager in 2015. I was delighted to receive an Outstanding Achievement Award in 2016 when completing a higher-level Leadership and Management Diploma. I joined Orchard Care Homes in August 2020 as Home Manager at Paddock Stile Manor.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Paddock Stile Manor Dementia Care Home to verify any information. View our terms and conditions. Paddock Stile Manor Dementia Care Home has an Enhanced Service - more info.