Paddock Stile Manor Dementia Care Home

Philadelphia Lane, Newbottle, Houghton le Spring DH4 4ES
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9.8 80 Reviews
  • Paddock Stile Manor Dementia Care Home, Houghton le Spring
Rated ‘Good’ by regulator CQC in July 2020, Paddock Stile Manor care home is nestled in the town of Houghton-le-Spring, halfway between Durham and Sunderland, offering dementia, residential and short-term respite care.

The home provides 40 spacious and comfortable en-suite rooms, all decorated with modern and bright fittings. Many of the residents have lived in the home for a long while and have built up close relationships with staff members.

Several communal lounges within the home offer space for residents to take time out to relax, spend time with friends and family or get involved in activities. The dedicated Activity Coordinator prepares a diverse schedule of events, residents can often be found playing the piano, singing along to some music or having a good old dance. The home also has an in-house parlour, ‘Sophies Salon’ where residents can get their nails or hair done and be pampered.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1077

These prices are only a guideline, please contact Paddock Stile Manor Dementia Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Moore (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Family & Friends welcome anytime

Parking

  • Free on-site Parking

Paddock Stile Manor Dementia Care Home Reviews (80)

Total of 80, showing 61-80
9.8

Paddock Stile Manor Dementia Care Home has a Review Score of 9.8 (9.799) out of 10, based on 26 reviews in the last 2 years. Over all time Paddock Stile Manor Dementia Care Home has 80 reviews.

Overall Experience

  • 72
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Date Published

80
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Review from J B (Daughter-in-law of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit our relative in a very frequent basis and find the standards of cleanliness and good food extremely good. With excellent friendly and caring staff.

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Review from Ian B (Son of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent, friendly staff. Clean accommodation and good food.

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Review from Edna H (Wife of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not hand over my husband for someone else to look after for a few days whilst I get a rest and pull myself together but at Paddock Stile Manor I am perfectly happy to do this as I know he is very very well looked after and is happy there. It is spotlessly clean and the food is good and you can
only speak as you find and we find this is an excellent home. The staff are so caring and lovely with their residents.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to write a positive review for Paddock Stile Manor, all comments are greatly appreciated and I will be sure to pass them onto the team. The staff strive to provide an environment where relatives and the residents feel comfortable and I am pleased to hear that you are happy to leave your husband in our home where you know he is well looked after.

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Review from Joy S (Husband of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home. My husband is well looked after but most of all he is happy and content and safe.
He has early Alzheimer's, started slowly at 60. He is now 67.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for taking the time to leave a positive review for Paddock Stile Manor, we are always pleased to receive feedback and I will certainly share it with the team. We take great pride in providing the best care possible and will continue to do so for your husband.
Craig Swan, Home Manager.

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Review from Keith W (Son of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We think the level of care is second to none. The staff have time for anything and everything, my dad needs. The food is excellent, and dad is eating better and enjoyed everything her is offered. It's clean and welcoming. I can't think of any faults at all.


I would recommend Paddock Stile Manor to

anyone who needs good care for a relative.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for your review of Paddock Stile Manor. We are pleased to hear you think the level of care is second to none, our staff do strive to ensure this is a priority. Kind regards

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Review from E T (Wife of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being worried about leaving my husband, we were quickly put at ease by the staff overall. He settled quite quickly, is always very clean and well fed and his room is spotless.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for the review of Paddock Stile Manor. I am very pleased to hear the staff made you feel at ease after your initial worry. We understand this can be a difficult time. Kind regards.

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Review from S T (Wife of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband was admitted to this care home, I have been more than satisfied and find the staff amazing. I now feel I can rest at home knowing he is in excellent care. Fab.
Registered nurses, look after every aspect of my husband's health and care.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for the review of Paddock Stile Manor. I am very pleased to hear your positive feedback about our staff, who strive to deliver the very best care. I am glad this has been noticed. Kind regards.

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Review from Alan W (Husband of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From visiting this home to view suitability for my wife's needs along with my daughter we thought it would take some beating for comfort, good décor and organisation of activities and friendliness. Also, meal planning, we were not wrong. During my wife's stay, we could not find fault with the place
and found the staff excellent and would strongly recommend this care provider.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

We appreciate you taking the time to review Paddock Stile Manor. We are happy to hear that your dad enjoyed the food at Paddock Stile Manor and that he is now eating better as a result of this. Our staff strive to create a welcoming environment and we are glad that this has been noted. Kind regards.

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Review from Denise S (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad was admitted into Paddock Stile Manor, he has gone from strength to strength. The care he receives is second to none, every member of staff has time for each resident and treats each one as an individual, recognising which care is needed.


He can speak and say a lot more which is a huge

improvement, as all he could manage a few months ago was a simple "yes or "no". I do believe this is due to the dedication and hard work of every member of staff and would highly recommend this care home to others.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you very much for your review of Paddock Stile Manor. I am so pleased to hear your Father’s speech has gone from strength to strength. We do work hard as a team to ensure all residents are treated as individuals and we are pleased the dedication of our staff has been recognised. Kind regards.

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Review from Pauline W (Daughter-in-law of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provides everything that my father in law needs and although he has only resided here for a short while, as a family we are more than happy with his care and treatment. The staff are extremely attentive and sensitive to his needs and treat him with respect. The food is good and nutritious
as well as plentiful.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for your review of Paddock Stile Manor. We are happy to hear that you felt the meals provided were nutritious and plentiful. Nutrition is one of our top priorities. Our staff do their best to be attentive to all residents so we are pleased that this has been noted. Kind regards.

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Review from Andrew W (Son of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Paddock Stile Manor is a lovely care and nursing home. All the staff are great! From the first day that my mother met the manager and the team of carers, nurses, domestic and auxiliary staff, she felt at home.
We have personalised my mother's room and this has provided her with a peaceful haven. The
activities and trips to the seaside, schools, churches, community centres and town shopping centres make a huge positive impact on my mother's health, well-being and happiness. Thank you.

Reply from Craig swan, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for your review of Paddock Stile Manor. We are pleased to hear you feel all of our staff are great, and that your mother feels at home. We feel that activities are important for the residents and we are glad to hear that they have had a positive impact on your mother’s health and wellbeing. Kind regards.

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Review from Anthony F (Son of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff working beyond the call of duty every day. Clean and tidy home from home for residents.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for your review of Paddock Stile Manor. We are very pleased that you feel we have excellent staff. We strive for high standards of care in the home and we are encouraged that this has been noticed. Kind regards.

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Review from J C (Granddaughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly and very professional. Can highly recommend.

Reply from Craig swan, Homa Manager at Paddock Stile Manor Dementia Care Home

Many thanks for your review of Paddock Stile Manor. I am very pleased to hear you find the staff friendly and professional and also that you would highly recommend Paddock Stile Manor. Kind regards.

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Review from Julie B (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Paddock Stile Manor is 5 star plus, I didn't know care homes like this existed.
The staff are worth their weight in gold, they are helpful, smart and very caring. When I mean staff, I mean management, nurses, carers, kitchen staff, domestic, laundry and activities - they are all brilliant.
It's a
pleasure to go and visit my mother, she is clean, happy and very very well looked after. Since my mother went into the home she has put on weight which is brilliant. It's the best decision I have ever made in my life.


My family are really happy she is being well looked after, we can all get on with our lives with no worries about my mother at all. We are one very happy family.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you very much for your review of Paddock Stile Manor. We are pleased to hear your Mother is happy and well looked after in the home. It is great that you have such positive feedback for our staff, they do work hard to maintain a high standard of care and it is lovely to know this has been noted. Kind regards.

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Review from J H (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived in this care home for over seven years.
I am satisfied with the care given to him.
The staff are excellent with him and treat him with dignity.
This care home has great activities ranging from days out visiting places nearby, interaction with school children at a local school
and church afternoon teas.
They have a good activity lady who organises all of this and more eg bingo, quizzes, exercise classes, and when it is someone's birthday it is celebrated with a singer and a tea with a cake.
I would highly recommend this care home to anyone for the simple fact of my peace of mind that my dad is well taken care of.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for your review of Paddock Stile Manor. I am pleased to hear you feel the staff are excellent and treat your father with dignity. It is also great that you feel the home has a good range of activities available, we do try to accommodate all residents and preferences when it comes to activities in the home. Kind regards.

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Review from L W (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home excellent, very friendly and homely.
Mother liked it, she said she would go back.
The rooms are all very clean and tidy, very welcoming.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Thank you for your review of Paddock Stile Manor. Our housekeeping team try to ensure high standards of cleanliness are met. We are very pleased to hear your mother enjoyed her stay and that she would be happy to return to the home in the future. Kind regards.

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Review from Heather G (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy with the care that she received at Paddock Stile and cannot praise the level of care she received enough.
The only problem being that two patients suffering from dementia gained access to her room and frightened her.

Reply from Craig Swan, Home Manager at Paddock Stile Manor Dementia Care Home

Many thanks for your review of Paddock Stile Manor. We are really pleased to hear that your mother was happy with the care she received during her stay and we take on board your comments so that we can look into this further. Kind regards.

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Review from Ann E (Wife of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has had excellent care in this nursing facility at Paddock Stile Manor. The staff both nursing and carers are respectful and caring at all times. Nothing is too much trouble and I am kept informed at all times.

Reply from Craig Swan, Care home manager at Paddock Stile Manor Dementia Care Home

Thank you very much for your review.
I am so pleased that you were happy with the service your relative received at Paddock Stile Manor.
We do work hard to provide a high standard of care.
It is lovely to hear such positive feedback.
Thank you again.
Kind regards.

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Review from Josephine C (Wife of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to tell you, I couldn't be more happy with this care home. The staff are wonderful and so caring. My husband's welfare and treatment I could never fault.
I enjoy my time with my husband and when I come home I have no more stress or worry because I know I have left him in good hands.
God bless them all.

Reply from Craig Swan, Care home manager at Paddock Stile Manor Dementia Care Home

Thank you very much for your review.
It is so lovely to hear that you were happy with the care your husband received.
Our staff do work hard to provide the best care possible, it is great to know that this is noted.
Thank you again.
Best wishes.

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Review from L F (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff from domestic to nurses and management cannot be faulted.
They are very caring and respectful to their residents and their families.

Reply from Craig Swan, Care Home Manager at Paddock Stile Manor Dementia Care Home

Thank you very much for your review.
I am so pleased that you were happy with the care your husband received at Paddock Stile Manor. Our staff do work hard to make sure all our residents and their families are made to feel welcome and at home.
Thank you again.
Kind regards

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Paddock Stile Manor Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Paddock Stile Manor Dementia Care Home is calculated as follows: ( (242 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 299 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Paddock Stile Manor Dementia Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (1)

Julie

Julie Thompson

Job Title: Home Manager

Joined: 2020

Hello, my name is Julie Thompson and I am the Home Manager at Paddock Stile Manor care home in Houghton-le-Spring. I have worked in the care sector since 1997 as a Care Assistant and became Home Manager in 2015. I was delighted to receive an Outstanding Achievement Award in 2016 when completing a higher-level Leadership and Management Diploma. I joined Orchard Care Homes in August 2020 as Home Manager at Paddock Stile Manor.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Paddock Stile Manor Dementia Care Home to verify any information. View our terms and conditions. Paddock Stile Manor Dementia Care Home has an Enhanced Service - more info.