Submit a Review for Ashlea Lodge Care Home
Hylton Road, Millfield, Sunderland, SR4 7AF
View full details of Ashlea Lodge Care HomeLatest Reviews for Ashlea Lodge Care Home
09 February 2026
My dad has been in the home for a year now and all the staff from every department makes him feel happy and at home they all have time to spend with him to care for all his needs he is so happy in the home and that's down to all the staff he recently had a hospital stay and the staff when he took
poorly got him sorted quickly and when he returned they all help settle him back in his room they all helped getting new equipment that he needed quickly to make him more comfortable I would like to say a big thank you from all the family
03 November 2025
Very friendly staff. Very welcoming and very good security. My cousin feels well taken care of and has a good rapport with the staff. The location of the home is very convenient for visitors. All round a positive impression.
20 June 2025
I find all the staff very accommodating and very helpful nothing is to much trouble I find the home to be very welcoming and all residence are always happy and they do a lot with the residence there is always something for them to do sing / seeing owls/ painting and the interaction from to the
residence is heart warming to see keep up the good work. I know my dad is well cared for and is very happy that makes me happy well done everyone.
19 June 2025
Staff very friendly care home clean and tidy Staff will answer all question or will get answers for you.staff very attentive with all patients will always lend a helpful hand with patience and staff
19 June 2025
My mams been here for 5 years , lovely staff careing attentive , and loving , they do a lot with mam a lot of involvement activities , visiters come to entertain which keeps them from sleeping too much !
25 March 2025
The carers in this home are brilliant. They go above and beyond to make sure my grandad is happy and healthy in his life at Ashlea Lodge. Initially, I was really worried about my grandad going into a home when he first moved here in September 2024, but the day he moved in, one of the carers knew how
he liked his cup of tea, which made me feel like he was in amazing hands. I've never thought anything differently since he's been there, and every time I go I am reassured and they even help me cope when it's not been the best visit and he's not been on top form. I couldn't be more grateful to the staff so thank you all so much.
11 March 2025
My brother has been a resident in this care home for a period of years. In all this time I must say the care given to him and me when I visit is excellent. If I am upset about brother I am treated with the upmost care, ready to listen to me.
28 February 2025
Ashlea Lodge is a fantastic care home, the carers and the management are so attentive to the needs of the individuals, and the communication with our family has been excellent. Since my Mam transferred here from another residential home the difference in her is unbelievable. The quality of care,
both individually and collectively is first class, the hubs the home has in place are excellent, and having specialist dementia carers ensures that our family feel assured that our mams needs are understood and met. Management takes a real interest in checking in with us to ensure all aspects of care are being met, and the team are always engaging whenever we visit. A big thanks goes out to all the team at Ashlea Lodge, they are all a real credit to the home and the care sector overall. Thanks!
26 February 2025
The staff are very reliable and respectful when my Auntie needs some help. They are all so welcoming whenever myself and/or relatives come to visit. All the facilities are always clean and are always spotless.
26 February 2025
My Mother has been in this care home for a while and since she entered she has had great care from all the staff. They have really good patience with residents. Mum has all her needs catered for and I am kept informed of any problems that may occur with my Mother. All the staff are great and really
friendly from admin personnel to senior management. I wouldn't want her to anywhere else.
26 February 2025
This care home is fabulous! My Mam has been here for nearly 2 years. The staff are amazing, caring, kind and considerate. They even remember family (ie me) by name! They treat residents like family; and give them cuddles if a resident asks (aka Mam). I'd recommend 1000% after my Mams other 5 failed
care home placements!
18 February 2025
The staff are very caring. I visit daily and they even take an interest in my well-being. My wife gets taken care of very well. I am grateful for all of the staff and the care they give.
12 February 2025
My sister-in-law is in this home. The staff are really good and caring. Previously my mother-in-law was also a resident. The staff knew my sister-in-law from then. They show genuine care for her. All of the staff are great.
31 January 2025
All staff, without exception, are welcoming, kind and very caring. My dad has settled in well and his needs have been accommodated in a timely manner. My dad enjoys his meals which are nutritious and tasty.
31 January 2025
The staff are amazing and go above and beyond for the residents.
The place is clean and tidy with good food options and caters for everyone's needs. Entertainment is great and there is always something going on.
Father-in-law seems happy and settled here.
More than happy with his care.
31 January 2025
The staff at Ashlea Lodge are brilliant, second to none. This is the second member of our family and the staff literally treat the residents like their own family. The building is kept very clean and tidy and staff are always on the go ensuring residents have the best care.
31 January 2025
My first visit to this care home today and I was impressed with the friendliness of the staff and also the number of staff in the area I was visiting. Security to get into the home was good and staff were very obliging and my family member was well cared for.
28 January 2025
After being cared for by Ashlea Lodge Care Home (reconnect unit) for 4 years my wife unfortunately passed away peacefully in December 2024, the staff at the home, in particular the reconnect unit, are without exception the most dedicated, caring, patient and well-trained personnel you could possibly
ask for. Their love and dedication to the residents is difficult to express in words and I cannot thank them enough for how they looked after my wife and how they also helped me in so many ways.
19 December 2024
Excellent provision provided for my Mam, all of the staff are amazing. My mother's wishes and personality are considered in every aspect of her care and well-being. The manager and her team have a professional but friendly approach which helps family members feel at ease about their relative's time
in the care home. Each member of the team contributes to a loving and well-organised place for the residents to be safe and well cared for.
17 December 2024
Always find the staff to be really pleasant and helpful every time we call to see my aunty. Nothing is too much trouble and they always offer me a brew after my long journey, the place is very clean and tidy.
Latest Reviews for Ashlea Lodge Care Home
09 February 2026
My dad has been in the home for a year now and all the staff from every department makes him feel happy and at home they all have time to spend with him to care for all his needs he is so happy in the home and that's down to all the staff he recently had a hospital stay and the staff when he took
poorly got him sorted quickly and when he returned they all help settle him back in his room they all helped getting new equipment that he needed quickly to make him more comfortable I would like to say a big thank you from all the family
03 November 2025
Very friendly staff. Very welcoming and very good security. My cousin feels well taken care of and has a good rapport with the staff. The location of the home is very convenient for visitors. All round a positive impression.
20 June 2025
I find all the staff very accommodating and very helpful nothing is to much trouble I find the home to be very welcoming and all residence are always happy and they do a lot with the residence there is always something for them to do sing / seeing owls/ painting and the interaction from to the
residence is heart warming to see keep up the good work. I know my dad is well cared for and is very happy that makes me happy well done everyone.
19 June 2025
Staff very friendly care home clean and tidy Staff will answer all question or will get answers for you.staff very attentive with all patients will always lend a helpful hand with patience and staff
19 June 2025
My mams been here for 5 years , lovely staff careing attentive , and loving , they do a lot with mam a lot of involvement activities , visiters come to entertain which keeps them from sleeping too much !
25 March 2025
The carers in this home are brilliant. They go above and beyond to make sure my grandad is happy and healthy in his life at Ashlea Lodge. Initially, I was really worried about my grandad going into a home when he first moved here in September 2024, but the day he moved in, one of the carers knew how
he liked his cup of tea, which made me feel like he was in amazing hands. I've never thought anything differently since he's been there, and every time I go I am reassured and they even help me cope when it's not been the best visit and he's not been on top form. I couldn't be more grateful to the staff so thank you all so much.
11 March 2025
My brother has been a resident in this care home for a period of years. In all this time I must say the care given to him and me when I visit is excellent. If I am upset about brother I am treated with the upmost care, ready to listen to me.
28 February 2025
Ashlea Lodge is a fantastic care home, the carers and the management are so attentive to the needs of the individuals, and the communication with our family has been excellent. Since my Mam transferred here from another residential home the difference in her is unbelievable. The quality of care,
both individually and collectively is first class, the hubs the home has in place are excellent, and having specialist dementia carers ensures that our family feel assured that our mams needs are understood and met. Management takes a real interest in checking in with us to ensure all aspects of care are being met, and the team are always engaging whenever we visit. A big thanks goes out to all the team at Ashlea Lodge, they are all a real credit to the home and the care sector overall. Thanks!
26 February 2025
The staff are very reliable and respectful when my Auntie needs some help. They are all so welcoming whenever myself and/or relatives come to visit. All the facilities are always clean and are always spotless.
26 February 2025
My Mother has been in this care home for a while and since she entered she has had great care from all the staff. They have really good patience with residents. Mum has all her needs catered for and I am kept informed of any problems that may occur with my Mother. All the staff are great and really
friendly from admin personnel to senior management. I wouldn't want her to anywhere else.
26 February 2025
This care home is fabulous! My Mam has been here for nearly 2 years. The staff are amazing, caring, kind and considerate. They even remember family (ie me) by name! They treat residents like family; and give them cuddles if a resident asks (aka Mam). I'd recommend 1000% after my Mams other 5 failed
care home placements!
18 February 2025
The staff are very caring. I visit daily and they even take an interest in my well-being. My wife gets taken care of very well. I am grateful for all of the staff and the care they give.
12 February 2025
My sister-in-law is in this home. The staff are really good and caring. Previously my mother-in-law was also a resident. The staff knew my sister-in-law from then. They show genuine care for her. All of the staff are great.
31 January 2025
All staff, without exception, are welcoming, kind and very caring. My dad has settled in well and his needs have been accommodated in a timely manner. My dad enjoys his meals which are nutritious and tasty.
31 January 2025
The staff are amazing and go above and beyond for the residents.
The place is clean and tidy with good food options and caters for everyone's needs. Entertainment is great and there is always something going on.
Father-in-law seems happy and settled here.
More than happy with his care.
31 January 2025
The staff at Ashlea Lodge are brilliant, second to none. This is the second member of our family and the staff literally treat the residents like their own family. The building is kept very clean and tidy and staff are always on the go ensuring residents have the best care.
31 January 2025
My first visit to this care home today and I was impressed with the friendliness of the staff and also the number of staff in the area I was visiting. Security to get into the home was good and staff were very obliging and my family member was well cared for.
28 January 2025
After being cared for by Ashlea Lodge Care Home (reconnect unit) for 4 years my wife unfortunately passed away peacefully in December 2024, the staff at the home, in particular the reconnect unit, are without exception the most dedicated, caring, patient and well-trained personnel you could possibly
ask for. Their love and dedication to the residents is difficult to express in words and I cannot thank them enough for how they looked after my wife and how they also helped me in so many ways.
19 December 2024
Excellent provision provided for my Mam, all of the staff are amazing. My mother's wishes and personality are considered in every aspect of her care and well-being. The manager and her team have a professional but friendly approach which helps family members feel at ease about their relative's time
in the care home. Each member of the team contributes to a loving and well-organised place for the residents to be safe and well cared for.
17 December 2024
Always find the staff to be really pleasant and helpful every time we call to see my aunty. Nothing is too much trouble and they always offer me a brew after my long journey, the place is very clean and tidy.