Ashlea Lodge Residential Home

Hylton Road, Millfield, Sunderland SR4 7AB

Ashlea Lodge is close to the bustling city of Sunderland and is a modern home with two floors, providing specialist care for older people, many of whom are living with dementia.

The 40 en-suite rooms are decorated with modern and bright fittings and furnishings throughout, and are equipped with the latest facilities and amenities. The home encourages residents to personalise their own space to ensure their comfort and sense of place and home.

A team of warm and friendly care staff provide residents with a positive, ‘home-from-home’ atmosphere as they are supported in living life to the full.

The home is constantly working to develop, from new menus and food tastings to different activities and events. There might be a visit from a group in the local community, a musical event, or the celebration of a national event, such as a tea party for the Queen’s birthday.

The home works hard to meet the individual interests and hobbies of its diverse residents.

Group: Orchard Care Homes

Person in charge: Gillian Varley (Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

From Sunderland City Centre:
Heading south, drive along Burdon Rd before turing right towards Waterloo Place.
Turn left onto Waterloo Place and then left onto Holmeside.
Turn right onto Burdon Rd and then take Grange Terrace and A1231 to Hylton Rd.
Turn right towards Grange Terrace
At the roundabout, take the 3rd exit onto St Michaels Way.
At the roundabout, take the 1st exit onto Silksworth Row.
At the roundabout, take the 2nd exit onto Hylton Rd
After ½ mile the home will be on the left

Visiting:

Visitors welcome anytime.

Parking:

Free on-site parking.

Latest Care Quality Commission* Report on Ashlea Lodge Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.3 (maximum of 10) for Ashlea Lodge Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Ashlea Lodge Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.824 for Ashlea Lodge Residential Home is calculated as follows: ( (111 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 131 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.5 Points relating to the number of positive Reviews for Ashlea Lodge Residential Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.3 Ashlea Lodge Residential Home has a Review Score of 8.3 (8.324) from 11 Reviews


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashlea Lodge Residential Home?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashlea Lodge Residential Home

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Private Carer of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • more

I would just like to say that the care for my mum is great. Well looked after.
The only thing that's missing is outings for the elderly. They enjoyed that and gets them out, fresh air for them. But it's a fun-loving place.

How likely would you be to recommend Ashlea Lodge Residential Home? Likely

Overall Standard

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Average Rating:   4.6 out of 5

Since my brother-in-law made Ashlea Lodge his home he has settled there. All the staff that work in it are all lovely people that care about everyone, not just my brother-in-law.
I rate this home very highly because of the above.

How likely would you be to recommend Ashlea Lodge Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Gillian Varley, Home Manager at Ashlea Lodge Residential Home responded to this review on 04 May 2018:

Many thanks for taking the time to leave a review for Ashlea Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that your brother-in-law is well cared for and that he has settled in well to the home.
Kind regards Gillian Varley, Home Manager.

I can't praise all the staff enough. There's always a friendly welcome, staff keep me updated in any changes in my Mam. My Mam went to Ashlea Lodge Residential Home for respite in November but unfortunately had to stay permanently. I had no experience of any homes before this but felt comfortable as soon as I entered Ashlea Lodge Residential Home. Staff are all professional and dedicated. They are a caring family to all of the residents. I would like to thank the staff for looking after Mam and also for supporting me for the last 6 months.

How likely would you be to recommend Ashlea Lodge Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Gillian Varley, Home Manager at Ashlea Lodge Residential Home responded to this review on 02 Jun 2017:

Your positive comments and review are greatly appreciated by all the care team here at the home, who work hard to meet the highest quality care and social needs. We are proud of and encouraged by your feedback, and we will be sharing this across the team.
Kind regards.

This is an extremely well run, clean and friendly care home, where residents are always put first.

How likely would you be to recommend Ashlea Lodge Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Gillian Varley, Home Manager at Ashlea Lodge Residential Home responded to this review on 09 May 2017:

Many thanks for your review of Ashlea Lodge. It’s great to hear that you think the home is well run and you think the residents are put first. We do work hard as a team to ensure the care is of a high standard and it is nice to hear you feel our home is friendly. Kind regards.

My father came to Ashlea Lodge in Nov 16 and he is so happy. The staff are amazing and have really gone the extra mile to look after him. I cannot praise the staff enough and I thank them for making (what could have been a terrible experience) the whole experience extremely pleasant.

How likely would you be to recommend Ashlea Lodge Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Gillian Varley, Care home manager at Ashlea Lodge Residential Home responded to this review on 29 Mar 2017:

Thank you very much for your review.
I am so pleased that your father is happy in The Lodge.
Our staff do work hard to make sure all our residents are made to feel comfortable and at home.
It is lovely to hear that this is noticed.
Thank you again.
Best wishes.

Once had my mother in law in Ashlea Lodge. Lovely helpful staff. Told my friend and she has now put her mother in here.

How likely would you be to recommend Ashlea Lodge Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

Gillian Varley, Care home manager at Ashlea Lodge Residential Home responded to this review on 29 Mar 2017:

Thank you very much for your review.
It is lovely to hear that our staff are doing a good job.
We do work hard to make sure that our residents and their families are made to feel welcome and at home.
Thank you again.
Best wishes.

This is an exceptional care home with brilliant, caring staff. Families are always made welcome.
It really is a home from home. Mam is really well cared for and her happiness is the priority.

How likely would you be to recommend Ashlea Lodge Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Gillian Varley, Care Home Manager at Ashlea Lodge Residential Home responded to this review on 04 Apr 2017:

Thank you very much for your review.
I am so pleased that you are happy with the care that your mother receives.
It is lovely to hear that our staff are doing a good job.
It is very important to us that our residents and their families feel welcome and at home.
Thank you again.
Best wishes.

As a current visitor to the home I must commend the management, staff and care providers on the service they give to each individual regarding their care needs. Each member of staff contributes to the good, safe care given in this establishment. On entry the home is bright, odour free, clean and presentable.
I am always made welcome by any member of staff on duty and all staff display a professional attitude towards all in their care. If this is a reflection of care given in all other Orchard homes in the region then keep it up as you will become the top care providers of the future.

How likely would you be to recommend Ashlea Lodge Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Gillian Varley, Care Home Manager at Ashlea Lodge Residential Home responded to this review on 24 Nov 2016:

Thank you very much for your positive review.

It is so lovely to hear that we are doing a good job and that you were happy with the care our residents receive.
Our staff do work hard to make sure all residents and visitors feel welcome and at home. It is great to know that their work is noticed.

Thank you again.

Kind regards.

After only been in a couple of care homes I felt happy to leave my mother in the care of the home. I was invited in without an appointment to look around and it felt homely and friendly. A friend had also spoken of the care the home had given to his mother. Since my mother has become a resident she settled within a short time and she finds the staff very kind. I can't thank the staff enough when my mother took ill suddenly, and the prompt way they took charge and got her into hospital.

How likely would you be to recommend Ashlea Lodge Residential Home? Extremely Likely

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Average Rating:   3.8 out of 5

Diane Wilson, Home Manager at Ashlea Lodge Residential Home responded to this review on 16 Feb 2016:

Thank you for taking the time to write a review for us, we really do value the comments we get about our home. Our team of compassionate staff are very efficient and aim to handle every situation in a caring and professional manner. We are pleased your family feel supported by the team at Ashlea Lodge.

Cannot fault this home at all. They have looked after two of my brothers with excellent service.

How likely would you be to recommend Ashlea Lodge Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

Diane Wilson, Home Manager at Ashlea Lodge Residential Home responded to this review on 19 Jan 2016:

Thanks for taking the time to leave us a review, we really do value all of our feedback. At Ashlea Lodge, our team of staff work hard to meet the needs of every individual resident and maintain a comfortable living environment for all. We are pleased to hear you were happy with the care at the home.

I found the staff are very nice and caring, they are there straight away if needed.

How likely would you be to recommend Ashlea Lodge Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Diane Wilson, Home Manager at Ashlea Lodge Residential Home responded to this review on 19 Jan 2016:

Thank you for your review. At Ashlea Lodge, our team of staff strive to provide the highest possible level of care to our residents and we are pleased to hear feedback about their efficiency.

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