Ashlea Lodge Care Home

Hylton Road, Millfield, Sunderland SR4 7AF
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9.9 66 Reviews
  • Ashlea Lodge Care Home, Sunderland
Ashlea Lodge Care Home in Sunderland is a residential care, respite and specialist dementia care home in Millfield. Part of the award-winning Orchard Care Homes group, Ashlea Lodge boasts spacious bedrooms with en-suites, large communal living rooms, cosy seating areas, secure gardens and decking.

From short-term respite care to specialist dementia care through their innovative Reconnect community, Ashlea Lodge Care Home provides individualised, person-centred care for your loved ones. Every person that stays at the Sunderland care home receives a care plan individualised to their needs, ensuring they receive the best possible care whilst living at Ashlea Lodge.

Ashlea Lodge Care Home aims to provide the best possible support to those living with dementia through their very own Reconnect community. Offering a home-away-from-home environment, residents in the dementia-friendly Reconnect community are encouraged to remain as independent as possible, with the support of their highly trained team. The Reconnect team are skilled in supporting those living with all types of dementia, including Alzheimer's Disease, and each community has a higher amount of colleagues to ensure your loved one receives an exceptional level of care 24/7.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1154
  • Self-Funded Residential Dementia Care: from £1154

These prices are only a guideline, please contact Ashlea Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gillian Varley (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

Ashlea Lodge Care Home Reviews (66)

Total of 66, showing 1-20
9.9

Ashlea Lodge Care Home has a Review Score of 9.9 (9.905) out of 10, based on 35 reviews in the last 2 years. Over all time Ashlea Lodge Care Home has 66 reviews.

Overall Experience

  • 57
  • 9
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Date Published

66
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25
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Review from Karen R (Daughter of Resident) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very accommodating and very helpful nothing is to much trouble I find the home to be very welcoming and all residence are always happy and they do a lot with the residence there is always something for them to do sing / seeing owls/ painting and the interaction from to the residence
is heart warming to see keep up the good work. I know my dad is well cared for and is very happy that makes me happy well done everyone.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your lovely review. We appreciate your kind works and I will share this with all the team.

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Review from Peter C (Son-in-law of Resident) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly care home clean and tidy Staff will answer all question or will get answers for you.staff very attentive with all patients will always lend a helpful hand with patience and staff

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for you kind review. I am please all our staff are helpful towards our family member so they are assured their loved ones are well care for. I will share this review with the team.

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Review from M C (Daughter of Resident) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mams been here for 5 years , lovely staff careing attentive , and loving , they do a lot with mam a lot of involvement activities , visiters come to entertain which keeps them from sleeping too much !

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. I will share this with the rest of the team

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Review from Christine D (Daughter of Resident) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the care home since December and all I can say is he is so very happy and content living there and that is down to the fantastic staff that give him all the care and everything he needs throughout the day and night each department go above and beyond in everything they do nothing
is ever to much he has even joined in activities that he would normally not do thank you all

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thanks you so much for your kind review. I will share this with the staff team.

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Review from Melissa W (Granddaughter of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers in this home are brilliant. They go above and beyond to make sure my grandad is happy and healthy in his life at Ashlea Lodge. Initially, I was really worried about my grandad going into a home when he first moved here in September 2024, but the day he moved in, one of the carers knew how
he liked his cup of tea, which made me feel like he was in amazing hands. I've never thought anything differently since he's been there, and every time I go I am reassured and they even help me cope when it's not been the best visit and he's not been on top form. I couldn't be more grateful to the staff so thank you all so much.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you so much for your kind review. I am pleased you are reassured that we are looking after your loved one well. I will pass this onto the team.

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Review from E F (Sister of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in this care home for a period of years. In all this time I must say the care given to him and me when I visit is excellent. If I am upset about brother I am treated with the upmost care, ready to listen to me.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your lovely review. We believe that it is important to support families whenever this is required to alleviate any concerns. This is so we can work together to provide the best care for the people living within the home.

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Review from Tracy C (Daughter of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlea Lodge is a fantastic care home, the carers and the management are so attentive to the needs of the individuals, and the communication with our family has been excellent. Since my Mam transferred here from another residential home the difference in her is unbelievable. The quality of care, both
individually and collectively is first class, the hubs the home has in place are excellent, and having specialist dementia carers ensures that our family feel assured that our mams needs are understood and met. Management takes a real interest in checking in with us to ensure all aspects of care are being met, and the team are always engaging whenever we visit. A big thanks goes out to all the team at Ashlea Lodge, they are all a real credit to the home and the care sector overall. Thanks!

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Review from J C (Nephew of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very reliable and respectful when my Auntie needs some help. They are all so welcoming whenever myself and/or relatives come to visit. All the facilities are always clean and are always spotless.

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Review from M Y (Son of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in this care home for a while and since she entered she has had great care from all the staff. They have really good patience with residents. Mum has all her needs catered for and I am kept informed of any problems that may occur with my Mother. All the staff are great and really
friendly from admin personnel to senior management. I wouldn't want her to anywhere else.

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Review from C C (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is fabulous! My Mam has been here for nearly 2 years. The staff are amazing, caring, kind and considerate. They even remember family (ie me) by name! They treat residents like family; and give them cuddles if a resident asks (aka Mam). I'd recommend 1000% after my Mams other 5 failed
care home placements!

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Review from Fred A (Husband of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring. I visit daily and they even take an interest in my well-being. My wife gets taken care of very well. I am grateful for all of the staff and the care they give.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. Our families are as important to us as the people we care for.

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Review from Fred C (Brother-in-law of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is in this home. The staff are really good and caring. Previously my mother-in-law was also a resident. The staff knew my sister-in-law from then. They show genuine care for her. All of the staff are great.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. We have dedicated staff who love providing the best care to people and we understand that supporting families is as important too.

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Review from S D (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, without exception, are welcoming, kind and very caring. My dad has settled in well and his needs have been accommodated in a timely manner. My dad enjoys his meals which are nutritious and tasty.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. I am please your dad has settled well here at Ashlea Lodge.

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Review from A M (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and go above and beyond for the residents.
The place is clean and tidy with good food options and caters for everyone's needs. Entertainment is great and there is always something going on.
Father-in-law seems happy and settled here.
More than happy with his care.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. I will share this with the staff. I am very pleased that your family member has settled well.

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Review from N C (Nephew of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashlea Lodge are brilliant, second to none. This is the second member of our family and the staff literally treat the residents like their own family. The building is kept very clean and tidy and staff are always on the go ensuring residents have the best care.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your positive review. I will share this with the staff team to let them know they are doing a great job.

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Review from Margaret W (Relative of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to this care home today and I was impressed with the friendliness of the staff and also the number of staff in the area I was visiting. Security to get into the home was good and staff were very obliging and my family member was well cared for.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for this kind review. I will share this with the staff team here at Ashlea Lodge.

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Review from David H (Husband of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being cared for by Ashlea Lodge Care Home (reconnect unit) for 4 years my wife unfortunately passed away peacefully in December 2024, the staff at the home, in particular the reconnect unit, are without exception the most dedicated, caring, patient and well-trained personnel you could possibly
ask for. Their love and dedication to the residents is difficult to express in words and I cannot thank them enough for how they looked after my wife and how they also helped me in so many ways.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. We are all dedicated to all our people and their families at Ashlea Lodge and our specialised staff on reconnect are a team we are very proud of.

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Review from Julie H (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent provision provided for my Mam, all of the staff are amazing. My mother's wishes and personality are considered in every aspect of her care and well-being. The manager and her team have a professional but friendly approach which helps family members feel at ease about their relative's time
in the care home. Each member of the team contributes to a loving and well-organised place for the residents to be safe and well cared for.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you Julie, I will pass this on to all the staff. Your mother is very well thought of and her care and well-being are very important to us all. I appreciate you taking the time to provide a review.

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Review from Mandy A (Niece of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find the staff to be really pleasant and helpful every time we call to see my aunty. Nothing is too much trouble and they always offer me a brew after my long journey, the place is very clean and tidy.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. I will pass your lovely comments to all the staff.

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Review from Julie R (Sister of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing with the residents. Friendly atmosphere around the place.
All Staff go above and beyond. Good variety of entertainment. Meals are very good and my sister enjoys them, everything is nice and clean.
Thanks for looking after her.

Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you Julie for your kind review. I'm glad that you feel the friendly welcoming atmosphere within the home and staff are all friendly. Your sister is a pleasure to care for.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Ashlea Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Ashlea Lodge Care Home is calculated as follows: ( (366 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 402 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlea Lodge Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (5)

Meet the Team (1)

Gillian

Gillian Varley

Job Title: Home Manager

Joined: 2016

My name is Gillian Varley, and I am the Home Manager here at Ashlea Lodge Care Home in Sunderland, I have been the Manager of this Home since November 2016.

Frequently Asked Questions about Ashlea Lodge Care Home

What types of Care is Ashlea Lodge Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashlea Lodge Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Ashlea Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashlea Lodge Care Home to the centre of Sunderland?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashlea Lodge Care Home to verify any information. View our terms and conditions. Ashlea Lodge Care Home has an Enhanced Service - more info.