Ashlea Lodge Care Home

My mother recently stayed for 2 weeks of respite care while we had a holiday. She was very happy during her time there well cared for and made to feel very much at home This has given us peace of mind knowing she was safe and well looked after .She loved the social side as well mixing with the staff and other residents,enjoyed the lovely food and her room was pleasant and kept immaculate .Overall a smashing experience which hopefully we can do again in the future many thanks to all x

All staff absolutely amazing, the best care home in Sunderland! I can't fault anything at all! Would highly recommend! My mam has been there for 3 years, best carehome in the area, she's well cared for, the staff are compassionate, caring and kind. The food is excellent, and the home is spotless!

The loving care my Mum & all of the other residents receive from the staff is beautiful to see. The interaction between them all is like that of a very large family, all caring & to the same goal - happy, healthy people, making every day as good as the last. I can't put into words how truly grateful we, as a family, are to them all. Knowing Mam is cared for, safe, happy & with proper care & given the right medication at the right times is such a relief to us. I, for 1, sleep a lot better, knowing this & that the staff will ring us if there's anything to report. Thank you, to each & every 1 of Ashlea Lodges staff for giving us peace of mind & genuinely caring for our precious Mum.

Can't speak highly enough of the team looking after my mother-in-law. They genuinely care, and communication from the home to the family is good. It's reassuring for the family that she is safe and well looked after.

Mam has resided at Ashlea Lodge for 10 months. It was never something we wanted to do, to have to look for a care home for her. We love the home, Mam is so well cared for, staff are great and you can see how much they care for all of their residents. Whenever we ask for anything, nothing is too much trouble. Mam has settled in so well. Very happy with home, cannot fault the home or staff.

I visit the care home 4 to 5 times a week to visit Mam and I visit at different times of the day. Mam has been in the care home since January 2026. During the last 6 months I have nothing but praise from the hard working team from the kitchen team who feed mam to the carers that look after Mam. They are worth their weight in gold. You have a good hardworking team and this is priceless to a care home. They have full respect for Mam they talk and chat to her in a lovely manor and have built up a relationship with her over the 6 month and with Dad who visits everyday without fail. In my opinion I feel Mam is well looked after. However If I was worried about anything I wouldn't be afraid to speak up and voice my concerns to the management team. When I have spoke or emailed the management I have always received a reply in a timely manner. While I was on holiday I was kept up to date with Mams health care as we have had issues with her catheter, and I was very grateful for this.

We as a family would like to say a massive thank you to all the wonderful people in every department that work at Ashlea loge each and everyone helped our dad have a fantastic stay and in his final days a loving and respectful passing we can not say how thoughtful you all were and the support you showed all of us the carer you all gave our dad went above and beyond a simple thank you does not seem enough but we would still like to say a massive thank you

Very friendly staff. Very welcoming and very good security. My cousin feels well taken care of and has a good rapport with the staff. The location of the home is very convenient for visitors. All round a positive impression.

I find all the staff very accommodating and very helpful nothing is to much trouble I find the home to be very welcoming and all residence are always happy and they do a lot with the residence there is always something for them to do sing / seeing owls/ painting and the interaction from to the residence is heart warming to see keep up the good work. I know my dad is well cared for and is very happy that makes me happy well done everyone.

Staff very friendly care home clean and tidy Staff will answer all question or will get answers for you.staff very attentive with all patients will always lend a helpful hand with patience and staff

My mams been here for 5 years , lovely staff careing attentive , and loving , they do a lot with mam a lot of involvement activities , visiters come to entertain which keeps them from sleeping too much !

The carers in this home are brilliant. They go above and beyond to make sure my grandad is happy and healthy in his life at Ashlea Lodge. Initially, I was really worried about my grandad going into a home when he first moved here in September 2024, but the day he moved in, one of the carers knew how he liked his cup of tea, which made me feel like he was in amazing hands. I've never thought anything differently since he's been there, and every time I go I am reassured and they even help me cope when it's not been the best visit and he's not been on top form. I couldn't be more grateful to the staff so thank you all so much.

My brother has been a resident in this care home for a period of years. In all this time I must say the care given to him and me when I visit is excellent. If I am upset about brother I am treated with the upmost care, ready to listen to me.

Ashlea Lodge is a fantastic care home, the carers and the management are so attentive to the needs of the individuals, and the communication with our family has been excellent. Since my Mam transferred here from another residential home the difference in her is unbelievable. The quality of care, both individually and collectively is first class, the hubs the home has in place are excellent, and having specialist dementia carers ensures that our family feel assured that our mams needs are understood and met. Management takes a real interest in checking in with us to ensure all aspects of care are being met, and the team are always engaging whenever we visit. A big thanks goes out to all the team at Ashlea Lodge, they are all a real credit to the home and the care sector overall. Thanks!

My Mother has been in this care home for a while and since she entered she has had great care from all the staff. They have really good patience with residents. Mum has all her needs catered for and I am kept informed of any problems that may occur with my Mother. All the staff are great and really friendly from admin personnel to senior management. I wouldn't want her to anywhere else.

The staff are very reliable and respectful when my Auntie needs some help. They are all so welcoming whenever myself and/or relatives come to visit. All the facilities are always clean and are always spotless.

The staff are very caring. I visit daily and they even take an interest in my well-being. My wife gets taken care of very well. I am grateful for all of the staff and the care they give.

My sister-in-law is in this home. The staff are really good and caring. Previously my mother-in-law was also a resident. The staff knew my sister-in-law from then. They show genuine care for her. All of the staff are great.

All staff, without exception, are welcoming, kind and very caring. My dad has settled in well and his needs have been accommodated in a timely manner. My dad enjoys his meals which are nutritious and tasty.

More than happy with his care.