Ashlea Lodge Care Home

Hylton Road, Millfield, Sunderland SR4 7AF
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Top 20 carehome certificate
9.9 66 Reviews
  • Ashlea Lodge Care Home, Sunderland
Ashlea Lodge Care Home in Sunderland is a residential care, respite and specialist dementia care home in Millfield. Part of the award-winning Orchard Care Homes group, Ashlea Lodge boasts spacious bedrooms with en-suites, large communal living rooms, cosy seating areas, secure gardens and decking.

From short-term respite care to specialist dementia care through their innovative Reconnect community, Ashlea Lodge Care Home provides individualised, person-centred care for your loved ones. Every person that stays at the Sunderland care home receives a care plan individualised to their needs, ensuring they receive the best possible care whilst living at Ashlea Lodge.

Ashlea Lodge Care Home aims to provide the best possible support to those living with dementia through their very own Reconnect community. Offering a home-away-from-home environment, residents in the dementia-friendly Reconnect community are encouraged to remain as independent as possible, with the support of their highly trained team. The Reconnect team are skilled in supporting those living with all types of dementia, including Alzheimer's Disease, and each community has a higher amount of colleagues to ensure your loved one receives an exceptional level of care 24/7.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1154
  • Self-Funded Residential Dementia Care: from £1154

These prices are only a guideline, please contact Ashlea Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gillian Varley (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

Ashlea Lodge Care Home Reviews (66)

9.9

Ashlea Lodge Care Home has a Review Score of 9.9 (9.897) out of 10, based on 32 reviews in the last 2 years.
Over all time Ashlea Lodge Care Home has 66 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashlea Lodge Care Home
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Total of 66, showing 21-40
Review from M G (Daughter of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were unable to care for my Mam on our own any longer, after 3 years of trying. We were recommended to view Ashlea Lodge by a family friend.
The staff are more like family friends. Nothing is too much bother and I love how we're able to make our own coffee or tea for us and Mam, whenever we visit.
We're also impressed by the nursing staff, they are on top of all of Mam's meds and Mam has even put on some weight, which is brilliant.
Mam isn't a typical 80-year-old lady. She likes to watch football and rugby, enjoys sports of any kind, so the staff organised a group trip to the dog races and a Sunday lunch for everyone, too. We, as a family, can't recommend everyone enough, the entire staff go above and beyond for everyone.
It may sound strange to say this, but I can now, finally, sleep at night, without having to worry that Mam is safe, secure and healthy.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you, your mam has settled so well in the reconnect community and she always appears to be happy when staff are interacting with her. All the people who went out for the day trip to the dog races thoroughly enjoyed their day and this was lovely to see.

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Review from Lyndsey L (Niece of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has been in the home for just over 1 year, previously my nanna, her mam, was a resident in Ashlea Lodge. The staff are amazing they genuinely care for the residents. The home is always clean and everyone is so friendly. When my auntie needed the care we didn't hesitate in putting her here
as she was familiar with the staff and they were amazing. Thank you for all you guys do for her.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you Lindsey for your kind review. Your Aunt has a very special place in the hearts of care staff as we knew her when she visited her Mother here. Thank you for choosing Ashlea Lodge when your Aunt needed more care and support than her husband could manage himself.

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Review from Frances M (Niece of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff are the most caring and patient people I have ever come across, sometimes in the most difficult circumstances. I have witnessed some really abusive behaviour from some of the residents which has been met with a calming and caring attitude. I cannot praise them highly enough.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you Frances for your kind words. Staff are trained in de-escalating techniques which I'm pleased they are using effectively. I'm pleased our staff provide a calm and caring environment for all our people living in Ashlea Lodge.

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Review from Philip P (Nephew of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Based on the visits made I've found the home to be of a very good standard. My uncle seems happy in the home, he is well-dressed and seems content. On every visit, the staff are friendly and attentive to the residents. I have found nothing negative in the visits I've made.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your lovely review. I am pleased your Uncle seems happy within Ashlea Lodge and staff are friendly and attentive to our residents and their families.

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Review from Beth M (Daughter of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my mam has received since moving to Ashlea Lodge in the summer has been amazing. The staff are so perceptive to my mam's needs and treat her with respect and dignity. The home feels like a family home and the staff are becoming like family to us too! We could not wish for a better home
and would recommend it without reservation to anyone considering moving a loved one into a care home.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for such a lovely review. Our reconnect staff work really hard to achieve the best outcomes for our people who live within the home. We are very proud of what we are able to achieve within the reconnect community and we believe our families play a vital part in this journey.

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Review from C U (Daughter-in-law of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Ashlea Lodge Care Home for a few years. She has always been looked after so well in the past few weeks her health deteriorated quite rapidly. We had agreed that she could stay in the care of the home rather than go to the hospital and we are so glad we did. The care they
provided her in the last week of her life was second to none. It was a comfort to see her safe and tucked up in her own bed and familiar surroundings whilst on-site. District and palliative care nurses kept her pain-free. To all the staff I'd like to give my thanks and gratitude. You cared for her like your own mother.
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Review from Angela L (Daughter of Resident) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live abroad so don't get to see my mam very often, I usually come and stay for 3 weeks every 4-5 months.
My mam's health may be deteriorating but she is always happy. She loves the staff here and they treat her wonderfully. She has some ups and downs with her weight but the staff monitor that issue
really well. When I phone the home the staff are always lovely and keep me up to date and don't care how many times a week I call, nothing is too much bother. The staff are always friendly and I know they care about my mam and it's a relief for me to know she is safe and well cared for.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for you kind review. All the staff are very grateful for you review.

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Review from G B (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is safe and thriving at Ashlea Lodge. I have peace of mind knowing that he is receiving all the help and support he requires to enjoy life. The staff are welcoming and supportive to me, which is much appreciated as caring for elderly parents with such differing needs is tough.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. I will share this with the team here at Ashlea Lodge.

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Review from D D (Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was placed here last year. The staff are exceptional. The management is absolutely fantastic. I have had quite a few conversations with a member of staff who is lovely so caring and kind. Another member of staff always keeps us up to date with everything that happens with my Mum.
This is the
best place for my Mam and that's down to the staff and management.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your lovely, kind review. I will pass this on to all the staff. I am pleased that you are reassured that your Mum is being well looked after by the team here at Ashlea Lodge.

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Review from Jane B (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam had been in Ashlea Lodge for several months where she was cared for by the lovely staff who maintained Mam's dignity to her dying day. The care staff do become like family seeing us at our most vulnerable times, and the support we all received was outstanding and made life that bit easier for the
whole family as well as Mam. We will be eternally grateful for the love and care shown to our family.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. If we are helping both our residents and their families to manage a very difficult time in their lives then we are doing something right. All the staff really appreciated each individual thank you card. That was such a lovely gesture from you all. Our home prides itself on being like a family where we all can support each other to provide the best care we can for loved ones.

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Review from Debra G (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has vascular dementia and has been at Ashlea Lodge for a couple of years. I am so pleased we found this care home as the care my dad has received couldn't be better. It's clean and bright with plenty of staff always around. Lots of activities organised. The staff are amazing, truly compassionate,
genuinely caring and always have my dad chuckling. They all do a fantastic job and I cannot thank them enough for the kindness and care they show my dad.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your lovely review. We all truly appreciate you taking the time to review the home.

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Review from D L (Husband of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve found the staff brilliant and go the extra mile. Everyone is cheerful which makes for a friendly, fun atmosphere. Makes the best of a bad situation for people like myself. Regular tea and coffee breaks and always a choice at meal times.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind, positive feedback. I will inform the team of the positive impact they are having on you when caring for your wife.

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Review from Kim J (Daughter of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
During a week's respite she enjoyed her stay, she said the food was lovely and more than enough, the staff were all very caring and made her feel safe, welcome and at home. Her room was very pleasant and she loved looking onto the road watching the world go by, the standard of cleanliness was obviously
of a very high standard. The only that could have been improved was the TV in her room didn't work. Overall, her experience was a very enjoyable and positive one, for my own review I felt very happy knowing she was in a safe and caring environment and hope this can be repeated in the future.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you very much for taking the time to give our home a positive review. This is a lovely review and I will pass on all the good feedback to staff.

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Review from Eileen A (Wife of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashlea Lodge Care Home is excellent in every way. My husband is a resident and is receiving dementia and Alzheimer's care. The care home is excellent in care from staff, cleanliness, all meals and respect for patients.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you, Eileen, for your kind review. I will share this with all the team within Ashlea Lodge.

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Review from Richard C (Son of Resident) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was apprehensive of seeing my mother for the first time in 5 years after she had recently entered the home.
However, it was great to find her in a safe and very friendly environment.
Soon realised she had formed great relationships with other residents and particularly staff.
She was thriving in
the environment and routine.
Overall excellent
Thank you all.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you so much for your wonderful review Richard. We are thrilled that you feel that your mother is cared for and thriving. What a wonderful testimonial for Ashlea Lodge. I will pass on your comments to all staff and may I thank you again for taking the time to review our service.

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Review from Melanie P (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have done a fantastic job settling my mam into Ashlea Lodge. They treat her with compassion and kindness. I can go to bed on a night knowing my mam is safe and well looked after. Thank you!
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you for your kind review. Staff are dedicated to treating all our people with kindness, respect, compassion and empathy.

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Review from Amelia B (Granddaughter of Resident) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn’t be happier with Ashlea Lodge Care Home. My nana is so well cared for and doesn’t have a worry in the world. All of the staff are genuinely caring, talented and patient. All meals are home cooked and nutritious. A supportive and caring environment where your contribution as a former carer
is genuinely appreciated. When we first enrolled my nana the staff asked all the right questions about her preferences, past life and wishes to provide truly customised care. Choosing to put your relative in a home is very difficult but without a doubt this was the right decision for us.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thanks you for your kind review. We aim to make all our people as comfortable as possible and we appreciate it is a very difficult decision to have your loved ones looked after by someone else. We consider our people a part of the Ashlea Lodge family.

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Review from Jill M (Daughter of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has now been at Ashlea Lodge for five years and is 87. He entered following the death of my mother in 2016. My mother's care of him for approx 65 years had meant he was very used to having his own way in everything. The early days were difficult, but we now have a man who has adjusted and
is accommodated to some degree, but, is safe, settled, and since covid, happy as I can now take him out.
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Review from Brenden W (Son of Resident) published on 21 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 87-year-old dad was struggling with living in sheltered accommodation spending too many hours on his own. I'd been his carer for 11 months and all the stress was starting to take its toll. From the 1st point of contact visit, the staff have been amazing. My dad went from 'I'm not going into a care
home' to saying 'OK I'd like that'. They went to great lengths to help my dad understand why he needed the extra care. He's been there almost 2 weeks and the staff are amazing. He says the staff are brilliant and he is being well looked after. He loves the food, clears his plate, and has already put on a bit of weight. It was a difficult decision to move him but certainly, one that has turned out really well. My health has improved as I'm not stressed and worried all the time. Staff keep me updated and deal very professionally with any minor issues. Cannot thank the staff more, they really are amazing to both my dad and me.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Brenden, thank you very much for your lovely words. We are very pleased to hear that your dad has settled in at Ashlea Lodge as we are always aiming to provide a high standard of care to both families and residents. Kind regards.

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Review from Jacqui W (Daughter of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have finally found a placement for my precious dad where staff have the skills, passion, and most importantly the high expectations from the two managers/clinical leads. Those ladies are outstanding and it is what makes the provision such a success. It is evident through observation and discussion
that staff are skilled and they really care, not forgetting the fantastic domestic who is wonderful. I am provided with daily, purposeful information by the lead and they involve me. I am thankful to have found Reconnect, a hidden gem.
Reply from Gillian Varley, Home Manager at Ashlea Lodge Care Home

Thank you very much for your kind words, we are delighted to hear that you are pleased with our care. I will be sure to pass your lovely comments onto the team. Kind regards.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Ashlea Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for Ashlea Lodge Care Home is calculated as follows: ( (333 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 369 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashlea Lodge Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Gillian

Gillian Varley

Job Title: Home Manager Joined: 2016

My name is Gillian Varley, and I am the Home Manager here at Ashlea Lodge Care Home in Sunderland, I have been the Manager of this Home since November 2016.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashlea Lodge Care Home to verify any information. View our terms and conditions. Ashlea Lodge Care Home has an Enhanced Service - more info.