Submit a Review for Springfield Care Home
Bunker Hill, Philadelphia, Houghton le Spring, DH4 4TN
View full details of Springfield Care HomeLatest Reviews for Springfield Care Home
06 January 2026
I visit Springfield every week and I can honestly say that I have never not been immensely satisfied with the care that is given to my loved one. The staff here are amazing and I have witnessed lots of very touching moments between them and the residents. They truly care about each and every one of
them. It feels like I am leaving my loved one with family when it is time for me to go. I trust the staff here at Springfield implicitly. My loved one is safe here, treated with the utmost dignity and to me, that is worth more than I could ever describe.
11 December 2025
I have no worries about Jim's care at all.
The staff are all very competent and friendly.
15 September 2025
Very happy with the care given to my mother in law, love the transparency throughout the home, especially the social media page ie gives reassurance loved ones are ok and happy on a daily basis. Staff always polite helpfully and friendly. Nothing to much bother. Make a great choice choosing this
home to provide care for a loved one.
09 July 2025
The staff are excellent and are always on hand to answer any questions. The activities are great and keep the residents entertained every day. The home is spotlessly clean and never smells. Food is also excellent. Would highly recommend.
17 June 2025
More than happy with fathers care. Since admission into Springfield he has greatly improved. My mother has also been in Springfield Care Home. We didn't want to put hi in another care home and was overjoyed that a room was available.
10 September 2024
My wife is very well looked after. She is attended regularly. The staff are fantastic.
02 September 2024
My husband moved here in January from another care home. The difference in him has been amazing - he is much happier, alert and enjoying all the activities on offer (something sadly lacking at his previous home).
All staff from management to carers, domestic staff and cooks are friendly,
approachable and professional. There is a great camaraderie between the staff. The food is excellent and plentiful. Activities are many and varied and well thought out and planned. The home is kept spotless.
It has given me peace of mind knowing that he is so well cared for and I would wholeheartedly recommend the home.
19 August 2024
Springfield Care Home is an immaculately clean and well-decorated home. All staff and management are extremely helpful, and friendly and are willing to go the extra mile to help both residents and family members. A lovely caring environment with an abundance of activities for loved ones to join
with. So much planning thought and preparation are put into these activities and they are delivered with care and compassion is second to none. It is a joy to see via social media loved ones participating in activities! Overall a fantastic, pleasant, caring, friendly and happy home.
05 August 2024
The care home has totally changed my opinion of the care system. The love, care and respect that my gran has received is second to none. The communication on anything relating to my gran is excellent.
05 August 2024
I cannot praise the care home highly enough. Without the care, love and devotion to my mother, she would not be with us. Nothing is too much bother, regardless of the time of day or night, and the manager of the home and her deputy know the names of all her residents and family members, which is not
always the case.
One of my best decisions for my mam.
02 August 2024
My grandma receives exceptional care from every member of staff. They treat her like family, and I am so grateful for all they do.
30 July 2024
We find every aspect of Springfield House Care home outstanding. We have observed staff supporting and caring for residents in a genuine way who have no visitors present. All of the team are approachable, pleasant and hardworking. As it stands, we have ticked every box excellent and are pleased to
have this opportunity to express this.
30 July 2024
My sister has lived at Springfield Care Home for over 2 years now. The team there have provided an excellent, sincerely caring home for her. It is such a well-managed home with the highest of standards and a wonderful ethos, which permeates down from management to every member of staff.
The food is
very good, home-made fayre and offerings at tea breaks are varied and plentiful. The snack trays distributed around the home are such a lovely touch for the residents. The rooms, with en-suite are very well kept and regularly updated.
We have been amazed at the number and variety of activities on offer. Another plus are the many themed days (and meals) on special occasions.
All management and staff are very approachable, readily available, always supportive and very professional.
We have absolute peace of mind, knowing my sister is having the very best of care from an amazing team.
30 May 2024
Equipment to meet care needs wasn't available on arrival despite manager having carried out a care needs assessment. No raised toilet seat /frame and the chair in the room was too low/narrow. Senior staff were using an assessment which was out of date re continence, transfers and mobility.
Concerns raised by family on arrival, by telephone later that day and the following day were met with an uncaring attitude and no effective action.
Staff weren't walking the person and they were unable to use the toilet despite information provided by family leading to distress due to incontinence and regression of mobility.
Referral to therapy re mobility and podiatry was delayed by 2 weeks despite manager stating they would refer shortly after admission.
Prior to signing family queried a clause in the contract. Management terminated the residency with immediate effect despite receipt of £8000.
Management repeatedly threatened family with legal /police action after they contacted company directors to update them and also pressured family to remove the resident.
Feedback sent to the CQC including copies of emails and contract as evidence.
30 May 2022
Outstanding care provided. Friendly staff and amazing activities for the residents to take part in. The staff are always on hand to go above and beyond and make families feel reassured that their loved ones are cared for.
18 October 2021
My mam was placed in the care home initially in May for respite, her condition deteriorated very quickly during the pandemic, and because she was so well cared for during this week, we felt that this would be the best place for her on a long term basis. The home is lovely and clean. The rooms are a
good size to enable the residents to make them homely. The staff are fantastic with the residents, they have lots of social activities and a Facebook page for families to see their loved ones.
30 June 2021
Mam settled after a few days. I am really happy with the care she is receiving. I enjoying seeing photographs of her on the Facebook page. It helps me keep up to date with all of Mam's activities. Staff are always keen to help and are very friendly.
18 June 2021
Mam moved into Springfield House at the beginning of April and settled in really quickly. She enjoys most activities and is happy to join in. Mam speaks highly of all the staff whenever I visit. The staff are very approachable and are happy to help with any queries.
08 June 2021
Service provided is absolutely first class.
07 June 2021
Springfield offers excellent care for my mam, and she has settled really well into the home. This is due to the dedication and hardwood of the caring staff. I'm very impressed with the level of stimulation the residents receive on a daily basis. Thank you very much!
Latest Reviews for Springfield Care Home
06 January 2026
I visit Springfield every week and I can honestly say that I have never not been immensely satisfied with the care that is given to my loved one. The staff here are amazing and I have witnessed lots of very touching moments between them and the residents. They truly care about each and every one of
them. It feels like I am leaving my loved one with family when it is time for me to go. I trust the staff here at Springfield implicitly. My loved one is safe here, treated with the utmost dignity and to me, that is worth more than I could ever describe.
11 December 2025
I have no worries about Jim's care at all.
The staff are all very competent and friendly.
15 September 2025
Very happy with the care given to my mother in law, love the transparency throughout the home, especially the social media page ie gives reassurance loved ones are ok and happy on a daily basis. Staff always polite helpfully and friendly. Nothing to much bother. Make a great choice choosing this
home to provide care for a loved one.
09 July 2025
The staff are excellent and are always on hand to answer any questions. The activities are great and keep the residents entertained every day. The home is spotlessly clean and never smells. Food is also excellent. Would highly recommend.
17 June 2025
More than happy with fathers care. Since admission into Springfield he has greatly improved. My mother has also been in Springfield Care Home. We didn't want to put hi in another care home and was overjoyed that a room was available.
10 September 2024
My wife is very well looked after. She is attended regularly. The staff are fantastic.
02 September 2024
My husband moved here in January from another care home. The difference in him has been amazing - he is much happier, alert and enjoying all the activities on offer (something sadly lacking at his previous home).
All staff from management to carers, domestic staff and cooks are friendly,
approachable and professional. There is a great camaraderie between the staff. The food is excellent and plentiful. Activities are many and varied and well thought out and planned. The home is kept spotless.
It has given me peace of mind knowing that he is so well cared for and I would wholeheartedly recommend the home.
19 August 2024
Springfield Care Home is an immaculately clean and well-decorated home. All staff and management are extremely helpful, and friendly and are willing to go the extra mile to help both residents and family members. A lovely caring environment with an abundance of activities for loved ones to join
with. So much planning thought and preparation are put into these activities and they are delivered with care and compassion is second to none. It is a joy to see via social media loved ones participating in activities! Overall a fantastic, pleasant, caring, friendly and happy home.
05 August 2024
The care home has totally changed my opinion of the care system. The love, care and respect that my gran has received is second to none. The communication on anything relating to my gran is excellent.
05 August 2024
I cannot praise the care home highly enough. Without the care, love and devotion to my mother, she would not be with us. Nothing is too much bother, regardless of the time of day or night, and the manager of the home and her deputy know the names of all her residents and family members, which is not
always the case.
One of my best decisions for my mam.
02 August 2024
My grandma receives exceptional care from every member of staff. They treat her like family, and I am so grateful for all they do.
30 July 2024
We find every aspect of Springfield House Care home outstanding. We have observed staff supporting and caring for residents in a genuine way who have no visitors present. All of the team are approachable, pleasant and hardworking. As it stands, we have ticked every box excellent and are pleased to
have this opportunity to express this.
30 July 2024
My sister has lived at Springfield Care Home for over 2 years now. The team there have provided an excellent, sincerely caring home for her. It is such a well-managed home with the highest of standards and a wonderful ethos, which permeates down from management to every member of staff.
The food is
very good, home-made fayre and offerings at tea breaks are varied and plentiful. The snack trays distributed around the home are such a lovely touch for the residents. The rooms, with en-suite are very well kept and regularly updated.
We have been amazed at the number and variety of activities on offer. Another plus are the many themed days (and meals) on special occasions.
All management and staff are very approachable, readily available, always supportive and very professional.
We have absolute peace of mind, knowing my sister is having the very best of care from an amazing team.
30 May 2024
Equipment to meet care needs wasn't available on arrival despite manager having carried out a care needs assessment. No raised toilet seat /frame and the chair in the room was too low/narrow. Senior staff were using an assessment which was out of date re continence, transfers and mobility.
Concerns raised by family on arrival, by telephone later that day and the following day were met with an uncaring attitude and no effective action.
Staff weren't walking the person and they were unable to use the toilet despite information provided by family leading to distress due to incontinence and regression of mobility.
Referral to therapy re mobility and podiatry was delayed by 2 weeks despite manager stating they would refer shortly after admission.
Prior to signing family queried a clause in the contract. Management terminated the residency with immediate effect despite receipt of £8000.
Management repeatedly threatened family with legal /police action after they contacted company directors to update them and also pressured family to remove the resident.
Feedback sent to the CQC including copies of emails and contract as evidence.
30 May 2022
Outstanding care provided. Friendly staff and amazing activities for the residents to take part in. The staff are always on hand to go above and beyond and make families feel reassured that their loved ones are cared for.
18 October 2021
My mam was placed in the care home initially in May for respite, her condition deteriorated very quickly during the pandemic, and because she was so well cared for during this week, we felt that this would be the best place for her on a long term basis. The home is lovely and clean. The rooms are a
good size to enable the residents to make them homely. The staff are fantastic with the residents, they have lots of social activities and a Facebook page for families to see their loved ones.
30 June 2021
Mam settled after a few days. I am really happy with the care she is receiving. I enjoying seeing photographs of her on the Facebook page. It helps me keep up to date with all of Mam's activities. Staff are always keen to help and are very friendly.
18 June 2021
Mam moved into Springfield House at the beginning of April and settled in really quickly. She enjoys most activities and is happy to join in. Mam speaks highly of all the staff whenever I visit. The staff are very approachable and are happy to help with any queries.
08 June 2021
Service provided is absolutely first class.
07 June 2021
Springfield offers excellent care for my mam, and she has settled really well into the home. This is due to the dedication and hardwood of the caring staff. I'm very impressed with the level of stimulation the residents receive on a daily basis. Thank you very much!