Springfield House

Bunker Hill, Philadelphia, Houghton le Spring DH4 4TN

Springfield House, Houghton le Spring, Tyne & Wear
Springfield House, Houghton le Spring, Tyne & Wear
Springfield House, Houghton le Spring, Tyne & Wear

Springfield House is located in Philadelphia, a quiet residential area of Houghton-le-Spring in Sunderland. Providing a safe, secure, dementia friendly and holistic caring environment to older people and in the Houghton-le-Spring area.

The home features hydro-spa baths, interactive multi-sensory equipment and facilities. Residents also have access to a therapeutic garden with large patio area and water feature, in addition to a secure raised decking area overlooking the local Philadelphia Cricket Ground.

Care is individually tailored to each residents personal needs, working closely with residents and families to ensure that all needs are quickly met. A comprehensive leisure and social activity program is provided.

Residents at Springfield House are encouraged to be involved with the daily running of the home and are invited to attend regular meetings with their family and friends.

Owner: Northumbria Care Ltd

Person in charge: Pauline Gilkerson (Care Director)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Eating Disorders • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: All admissions are subject to a comprehensive and personal individual needs assessment. Ages 50+.

Single Rooms: 50

Rooms with ensuite WC: 50

Weekly Charges Guide: Personal Care Single £623 – £702 (These prices are only a guideline, please contact Springfield House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Situated on a quiet private road (Bunker Hill) just off Success Road in Philadelphia, Houghton - le - Spring Tyne and Wear, DH4 4TN

Visiting:

Springfield House operates 'Protected meal times' please could visitors try to avoid visiting between 12.30- 1.30 pm in order to ensure that residents main meal time is uninterrupted.

Parking:

Substantial free on site parking available.

Latest Care Quality Commission* Report on Springfield House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 17 Nov 2017

We currently have two room vacancies. For further information please contact us on 0191 5120613

Reviews

8.5 Springfield House has a Review Score of 8.5 (8.450)

The Review Score of 8.5 (maximum of 10) for Springfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Springfield House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Springfield House is calculated as follows: ( (107 Excellents x 5) ) ÷ 107 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.45 Points relating to the number of positive Reviews for Springfield House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10 Target = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Springfield House?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Springfield House

  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

I've been a regular Visitor to Springfield House for almost ten years now. During this time I've developed a considerable admiration for the ladies and gents who work here and really appreciate everyone's care and attention. The Management team have proved to be extremely proactive in continually developing the service and keeping everyone well cared for, secure and entertained. Thank you.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Phil Carey, Managing Director at Springfield House responded to this review on 01 Dec 2016:

Thank you for the positive feedback. The care team greatly appreciate your comments and we look forward to seeing you and the family over the holiday period.

I have visited Springfield House many times over the last six years to see my friend. He absolutely loves the staff and feels right at home. If I ever need the care he requires I will moving in. Lovely people.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Phil Carey, Managing Director at Springfield House responded to this review on 01 Dec 2016:

Thank you, your comments are greatly appreciated by everyone at Springfield House. We look forward to seeing you at our Christmas parties.

We've been regular visitors to Springfield House for almost 10 years now and the care provided to both our family members has been exemplary, we cannot thank the staff enough for their diligence and genuine compassion. Dealing with the complexities of dementia is something which most people don't understand and hopefully won't ever need to, but the staff here are truly lovely and take things that we honestly couldn't deal with in their stride. Over the years we've seen the home dramatically and constantly improving with new facilities both indoor and outdoor being added year on year. We are regularly invited to fantastic entertainment days and evenings and it's really lovely to be able to socialise with family, including great great grandchildren within a care home. Being in the home always feels like being part of a community one which is warm, clean and welcoming.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Phil Carey, Managing Director at Springfield House responded to this review on 23 Nov 2016:

Thank you for your kind review of our service, we all greatly appreciate your comments and are delighted to hear that you continue to be happy with our service. We look forward to seeing you all at our Christmas Party.

Delighted with every aspect of Springfield House and very happy to submit our personal recommendations. Dads previous short break in a care home was just quite awful and I cried several times after leaving him there in October! With a dreary, drab and really shabby interior, residents sat around in various states of undress, unkempt and the place was horrendously smelly! Then a vacancy came up at Springfield House in November and I could literally have kissed the lady when she rang back to confirm they had a place for Dad. Springfield House is absolutely lovely!! Bright, clean, modern and no bad smells!!! Dad is always clean, has his hair brushed and has always had a shave. Really love this place! Thank you x A* everyone!!!

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Philip Carey, Managing Director at Springfield House responded to this review on 06 Jan 2016:

Thank you for taking the time to submit this lovely review Karen, your positive feedback is greatly appreciated by everyone at Springfield House

Just wanted to thank everyone at Springfield House for their genuine kindness and compassion. We couldn't have asked or indeed wished for more. We will never forget the level of tenderness and clear affection shown to our mum and the family. Thank you x

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Philip Carey, MANAGING DIRECTOR at Springfield House responded to this review on 28 Oct 2015:

Dear Paul, your kind words are greatly appreciated by everyone at Springfield House and we thank you for taking the time time to provide your feedback. Very best wishes and kind regards on behalf of everyone at Springfield House.

The care and attention my mum receives is simply excellent. She has made many new friends and is the happiest she has been in years. Her room is really spacious and the cleanlinesses is exemplary. The staff are lovely.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Phil, Managing Director at Springfield House responded to this review on 19 Aug 2015:

Thank you for taking the time to review our service, your positive comments are greatly appreciated by everyone at Springfield House.

Springfield House never fails to make visitors feel welcome and relaxed, the atmosphere is one of positivity and the residents are very well catered for.
The staff do a marvellous job of keeping the place looking immaculate and the gardens are beautifully kept.

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Phil, Managing Director at Springfield House responded to this review on 19 Aug 2015:

Many thanks for taking the time to review our service. Your positive comments are greatly appreciated by everyone at Springfield House.

Springfield House is always such an amazing and friendly place. I really hope it's still going when I might need it. It will be top of my list for sure. It's always like 5 star treatment here so well done to all the staff x

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Phil, Managing Director at Springfield House responded to this review on 18 Aug 2015:

Thank you for taking the time to review our service, your positive comments are greatly appreciated by everyone involved at Springfield House.

A warm friendly home, with really lovely staff where you're always made to feel extremely welcome and the residents always have a great time at all of the regular events and functions etc. Well done to all the staff who make it the Great Home it always is. X

How likely would you be to recommend Springfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Phil, Managing Director at Springfield House responded to this review on 18 Aug 2015:

Thank you for taking the time to review our service, your positive comments are greatly appreciated by everyone involved at Springfield House.

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Awards / Recognitions

June 2015

5* Food Hygiene

Recipient: Springfield House

Date: Tuesday 09 Jun 2015

more details

February 2015

Top 20 Care Homes UK 2015

Recipient: Springfield House

Date: Sunday 01 Feb 2015

more details

April 2014

Healthy Homes Award

Recipient: Springfield House

Date: Wednesday 30 Apr 2014

more details

Best Practice In Dementia Care

Recipient: Springfield House

Date: Tuesday 01 Apr 2014

more details

March 2014

Gold Rated Care Home

Recipient: Springfield House

Date: Monday 31 Mar 2014

more details

February 2014

Top 20 Care Homes UK 2014

Recipient: Springfield House

Date: Saturday 01 Feb 2014

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Springfield House