Springfield Care Home

Thank you so much for your kind words, this means so much to all our staff at Springfield. We are so glad you choose Springfield as it is a privilege to care for your mother in law.

Thank you so much for the great review, here at Springfield are so pleased you have peace of mind.

Thank you so much for the lovely review, and thank you for the support you give the activity team. we strive to meet our resident's needs for activities to ensure they do not become socially isolated, events are so important that everybody including families can join in and be a part of our Springfield family.

Thank you for the lovely words about the team at Springfield, the team are highly motivated to give person-centred care to your mam. We all feel that it was an amazing decision you made to place your mam at Springfield, and we are the lucky ones to care for your mam. Thank You so much for the support you give to all our team.

Thank you for the lovely positive review about Springfield Care Home, It means so much to all the team, positive feedback creates positive staff, which creates happy residents in our care and that's what our home is all about safe happy care.

Thank you for the lovely review of Springfield Care Home. The positive feedback means so much to all of the team. We continue to strive to maintain the highest standard of care to each and every resident who reside at Springfield Care Home. We are very pleased you feel at ease and are comfortable knowing your sister is being cared for in the most person-centred way.

Thank you for taking the time to provide feedback, it is important to mention that Springfield was sold long after the placement had ended and this review has no relevance to the current practices, culture and ethics of the new provider; that being said, we are sorry that you felt services at Springfield didn’t meet your expectations. There are also many inaccuracies in your review:
The team were pressurised by yourself to accept this placement based on recommendations and our reputation and the assessment that was used for admission was that of the hospital. The equipment mentioned that belonged to the resident was in your possession and withheld by yourselves and the home replaced it within 24 hours at their cost.
All concerns raised were addressed immediately on the phone and followed up in lengthy email correspondence.
Our care records and testimony from the care team reflect a very different picture than the one you have portrayed. Referrals to the occupational therapy team, the physiotherapy team and the GP were made immediately and the resident was seen in good time.
Management made no threats to any family member of the resident and it is a shame such accusations are made against members of the team that have dedicated their lives to providing excellent care.
By all accounts the resident received excellent care at Springfield, this evidence was provided to the commissioners and the regulators who also agreed there was no merit to these accusations. This short placement unfortunately ended due to a breakdown of communication as such we were advised to terminate the placement. As a gesture of goodwill transport and escort was provided by the home to the resident’s next placement.

Thank you for your lovely review of our service. We are delighted to hear that you are happy with your mums care, our facilities and our social activities. Your kind comments will be shared with my team, who all greatly appreciate family feedback. We all look forward to seeing you again soon.

Dear Rosemary, thank you for sharing your experience of our service and your lovely positive comments. These will be shared with my team, and we all look forward to seeing you again soon.

Dear Elsie, on behalf of everyone here, thank you for taking the time to share your experiences, we are all so very pleased to see you coming back in person and using our Covid secure visiting booth. Personal visits and interaction are such an important part of our overall service, and we are doing everything possible with routine LFT Covid screening in our dedicated external test centre, for all visitors, to make your visits as safe and welcoming as possible in these challenging times. We all very much look forward to seeing you again soon.