Springfield Care Home Reviews (44)
Springfield Care Home has a Review Score of 9.8 (9.758) out of 10, based on 11 reviews in the last 2 years. Over all time Springfield Care Home has 44 reviews.
Review from Paul (Son of Resident) published on 29 October 2015
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Philip Carey, MANAGING DIRECTOR at Springfield Care Home
Dear Paul, your kind words are greatly appreciated by everyone at Springfield House and we thank you for taking the time time to provide your feedback. Very best wishes and kind regards on behalf of everyone at Springfield House.
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Review from Bobby M (Son of Resident) published on 19 August 2015
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Phil, Managing Director at Springfield Care Home
Thank you for taking the time to review our service, your positive comments are greatly appreciated by everyone at Springfield House.
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Cleanliness
Treated with Dignity
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Value for Money
Review from Maggie (Friend of Resident) published on 18 August 2015
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Phil, Managing Director at Springfield Care Home
Thank you for taking the time to review our service, your positive comments are greatly appreciated by everyone involved at Springfield House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Josey (Relative of Resident) published on 18 August 2015
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Phil, Managing Director at Springfield Care Home
Thank you for taking the time to review our service, your positive comments are greatly appreciated by everyone involved at Springfield House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 9.8 (9.758) out of 10 for Springfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.758 for Springfield Care Home is calculated as follows: ( (120 Excellents x 5) + (5 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 132 Ratings = 4.758
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Springfield Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.