Springfield Care Home

Bunker Hill, Philadelphia, Houghton le Spring DH4 4TN
Review Us
9.8 45 Reviews
  • Springfield Care Home, Houghton le Spring
Show Springfield Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £993 – £1050
  • Self-Funded Residential Dementia Care: £993 – £1050
  • RESPITE Self-Funded Residential Care: £993 – £1050
  • RESPITE Self-Funded Residential Dementia Care: £993 – £1050

All fees are dependency related to the persons needs on the pre-
assessment.

These prices are only a guideline, please contact Springfield Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Springfield Care Sunderland Ltd

Person in charge

  • Shirley Delap (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions are subject to a comprehensive and personal individual needs assessment
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)

Visiting

  • Springfield House operates 'Protected meal times' please could visitors try to avoid visiting between 12.30- 1.30 pm in order to ensure that residents main meal time is uninterrupted.

Parking

  • Substantial free on site parking available.

Are you the Owner/Manager of Springfield Care Home? View your Advertising Options

Springfield Care Home Reviews (45)

9.8

Springfield Care Home has a Review Score of 9.8 (9.778) out of 10, based on 12 reviews in the last 2 years.
Over all time Springfield Care Home has 45 reviews.

Overall Experience
  • 42
  • 1
  • 0
  • 1
  • 1
Date Published
  • 45
  • 3
  • 3
  • 12
  • 33
Reviewer Connection to Springfield Care Home
  • 14
  • 8
  • 8
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 21-40
Review from Nicola R (Friend of Resident) published on 19 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home has provided excellent care for many years and all staff care deeply about all in their care. The communication during this awful time has been impeccable. This has been both stressful for staff and residents as they have had limited communication with families, and the introduction into the
relative viewing pod is amazing. The residents are always happy and exceptionally well cared for. All nutritional needs are catered for and they are always implementing new ideas to ensure residents maintain good hydration. During the pandemic, staff have entertained the residents and many live shows have taken place, come rain or shine. It is so nice the residents smiling and I would have gladly, have Springfield house care for me and my family if ever we require it. Would definitely recommend to anyone who requires care in the future. Thank you Springfield House.
Reply from Phil Carey, Managing Director at Springfield Care Home

Dear Nicola, from everyone here at Springfield House thank you for your lovely comments and continued support and from all of us to you, knowing that you are working in ICU and facing many daily personal and professional challenges, on behalf of us all a huge thank you. We all always look forward to seeing you and look forward to the day when we can welcome you and all of our friends and families safely back into our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Heather H (Daughter of Resident) published on 7 January 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was only at the home a short while but contacted Covid and died. We were not told that the Home had Covid issues. He was extremely unhappy during his stay there and died alone during the night despite needing constant care. The police told us of the death. When he died no one from the home
contacted us for 6 days and when asked by the undertakers where the body was we were unable to tell him. We asked for two items of my father to be kept for us to collect - a mobile phone and a family photo album which was very precious. When we arrived we were told that these items could not be found and after a lengthy search, they were deemed to be lost. My father kept his financial information on his mobile phone and so the funds in his account could not be accessed to pay his outstanding bills and funeral costs. The photo album contained all our memories of my dad. A total mess from start to finish and I would urge anyone thinking of sending a loved one here to think again.
Reply from P Carey, Managing Director at Springfield Care Home

We are all extremely sorry for your loss, completely understand that you are currently grieving, our thoughts and prayers are with your family at this difficult time. We are all so sorry that our Management team could not assist you in ‘obtaining access to your late Fathers bank accounts’, without power of attorney or legal authority, or to subsequently locate his broken phone ‘to enable you to access his personal passwords.’ As we repeatedly advised, you should inform your late father’s bankers of his death and not attempt to access his accounts without the required legal authority (notifications to financial establishments). We do not understand why you have chosen to write such lies & unfounded negative comments, e.g. It was an NHS Paramedic that contacted yourself, not the Police. To score our services like this when you have never visited, witnessed, or met any of the dedicated 52 employees who have all worked selflessly throughout a Global crisis to provide & maintain outstanding award-winning levels of care and service. A Team who has quite unquestionably gone above and beyond throughout these unprecedented Global times.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia B (Niece of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd like to thank the staff at Springfield for their dedication and care shown to my Aunt and everyone else during 2020. Although we haven't been able to visit directly the visiting booth is a most welcome addition and the regular photographs, video and calls have kept the family fully informed (and
entertained) throughout the year. My Aunt has made many new friends and looks so well it's so heartwarming to know that she is surrounded by such lovely caring people. Happy New Year.
Reply from Philip Carey, Managing Director at Springfield Care Home

Dear Patricia, we are delighted to have received your lovely review of our service, in these challenging times our team greatly appreciated the continued support of our families and I will ensure that everyone is made aware of your comments. Very best wishes from everyone here at Springfield House and we all hope to see you soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela T (Daughter of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During Covid my mam had to go into a home. Never seeing or meeting anyone from the home we trusted her into their care. They were fantastic and supported the family throughout. The care and safety they are providing is excellent and we can't thank them enough. My mam hasn't looked as happy and entertained
in years. We definitely would recommend Springfield House to any families facing this difficult time. Thank you.
Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Angela, thank you for the lovely review of our service and of course for your support, this is greatly appreciated by our entire team and we all look forward to welcoming you into Springfield as soon as its safe to do so.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda P (Daughter of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam went into Springfield House during lockdown. A very difficult time made so much better with the help and dedication of all staff. My mam could not be anywhere better and I am so grateful. Thank you Springfield House.
Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Linda, thank you for your continued support and praise for the team. It was lovely to meet you at our summer fair and from the manager, myself and the team we look forward to welcoming you into Springfield as soon as we can.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Victoria C (Niece of Resident) published on 9 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Springfield House enough for the outstanding care my aunt is receiving, particularly through these difficult times. It is fantastic to see regular updates on Facebook, the photos show her (and all residents) looking relaxed and happy, which is so reassuring whilst we can’t
visit. Thanks to regular FaceTime communication we feel like we have been able to stay connected, and for that, we are really grateful.
Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you for your lovely words and support throughout these unprecedented times, myself and team all greatly appreciate this and we all look forward to seeing you again soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Phil (Son of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Springfield House since Jan 20 and I am delighted that I chose this home to care for her. The home is kept exceptionally clean, there are fun activities every day and the staff are so kind and caring. Even though unable to visit at the moment, they are happy for me to ring to see
how she is or speak to her when possible. I can also follow on Facebook with daily photos of residents enjoying the excellent entertainment programme.
Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Philip, your review of our service is greatly appreciated by the manager, myself and our team, we are delighted that you are happy with our service and we really hope to be able to see you soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine L (Daughter of Resident) published on 28 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Springfield House based upon excellent reviews of this care home, and how right they were!
After unexpectedly losing my mother, we were reluctant to place Dad in residential care, especially during a global pandemic! But we need not have worried, as the care given to my dad has been second
to none.
The outstanding management and care team have shown professionalism, friendliness, dignity, compassion and support, towards both my dad and our family. They offer a scrupulously clean, caring, and stimulating environment for their residents.
Springfield House has not allowed challenging circumstances to deter them from providing regular entertainment and treats to keep everyone (both staff and residents), happy and focused on living life to the full. They are unstoppable in their quest for exceptional care to vulnerable adults. I feel blessed to have found this lovely place for Dad.
Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Lorraine, thank you for this lovely review of our service, our team greatly appreciate the kind support from all of our friends and families, particularly at this challenging time, when we know how difficult it is for everyone separated from their loved ones. Your lovely words of encouragement and support are greatly appreciated by us all and we look forward to welcoming you ‘home’ as soon as it's safe to do so. Stay safe

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pamela O (Friend of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful team of people. Highly organised and committed to caring for residents, especially at this difficult time. I would definitely recommend Springfield to anyone who would like their loved ones to be cared for.
Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you for the lovely review Pamela. This is greatly appreciated by everyone at Springfield House. Stay Safe and hope to see you soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paula K (Relative of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Springfield on many occasions. There just aren't the words to describe how comforting it feels to know that my loved one is in such capable hands. Members of staff treat all of the residents with both dignity and respect, and it's lovely to see. My loved one takes part in the many activities
that are on and is genuinely happy. The staff here have been wonderful with not only my loved one but also with me and have made this transition so much easier for me and my family. I couldn't have wished for a better place for her to be.
Reply from Philip Carey, Managing Director at Springfield Care Home

Thank you so much for taking the time to review our service and for your kind comments. We will share your review with our team who will be delighted to hear such positive feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F N (Daughter of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam is well looked after at Springfield. The staff are really good and look after Mam well.
Reply from Philip Carey, Managing Director at Springfield Care Home

Thank you so much for taking the time to review our service. We are delighted to hear that you are happy with our service and will share your comments with our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been in care for the past 6 years and I would not want her living anywhere else than Springfield House. The staff, from the Manager to the cleaners, carers, kitchen staff and all connected to the home are all excellent, caring and kind. The home is clean, food excellent and lots of activities
and interests for all residents. I see my mum enjoying her life in a caring, happy place.
Reply from Philip Carey, Managing Director at Springfield Care Home

Thank you for taking the time to share your personal experience of Springfield House. I am delighted that you are happy with our service and will share this with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James M (Nephew of Resident) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a frequent visitor to Springfield House and with conversations with my aunt and other residents, I am always impressed with the level of care and respect accorded to those living in the home.
The staff are dedicated to the well-being of those in their care, the home is always well-presented and
there is always a comprehensive array of activities that the residents can participate in. The location is perfect - easy access from the locale, yet well situated with views of the local cricket ground to provide a peaceful and relaxing ambience. Combine this with a healthy and varied menu and you have the ideal solution for those who need care in their later years.
Reply from Phil Carey, Managing Director at Springfield Care Home

Hi James, your lovely comments are greatly appreciated by everyone at Springfield House and we are delighted to hear that you continue to be pleased with our service.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandi J (Daughter of Resident) published on 10 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We wish to express our gratitude for the care and support that our mum has received on becoming a resident of Springfield House. My brothers and I have witnessed our mum flourish and become a much happier person and are reassured that she is cared for holistically. Springfield staff's knowledge and
first-hand experience has enabled myself and my brothers to come to terms with the whole process of mum's condition. It is through their help and support I have ultimately been given my life back and enjoying quality mum and family time once more.
Reply from Philip Carey, Managing Director at Springfield Care Home

Hi Sandi, many thanks for taking the time to submit your comments and share your experiences of our service, this feedback is greatly appreciated by the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicola (Friend of Resident) published on 19 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find the home fresh and clean when I visit, also the staff are so kind and caring to the residents.
Reply from Philip Carey, Managing Director at Springfield Care Home

Hi Nicola, many thanks for taking the time to submit your feedback on our service, this is greatly appreciated by the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donna (Niece of Resident) published on 7 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been a regular visitor to Springfield throughout 2018 and just wanted to thank everyone for their care and support. My uncle has settled in really well, he is extremely well cared for and supported. I enjoy visiting him with the knowledge that he's always safe, well fed, clean and surrounded by
lovely people. Thank you all very much.
Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you so much for taking the time to submit your review, everyone at Springfield greatly appreciates your lovely comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan (Friend of Resident) published on 7 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Must compliment the staff at Springfield House for the hard work they do, credit where credit is due! The atmosphere is always vibrant and everyone appears to be happy in their work which is lovely to see. The home is clearly very well Managed and its lovely to see so many happy faces no matter what
time of day we visit everyone always takes the time to chat and smile.
Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you so much for taking the time to submit your review, everyone at Springfield greatly appreciates your lovely comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip R (Grandson of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just a quick thank you to all of the staff at Springfield House. Only experienced the home for a month's respite but Granddad's care was excellent. Everyone was extremely friendly and made us all feel very welcome at all times. No hesitation in recommending your excellent service to others. Well done
and thank you again.
Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Philip, many thanks for taking the time to share your experience of our service which is extremely appreciated by everyone at Springfield House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan (Friend of Resident) published on 1 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been a regular Visitor to Springfield House for almost ten years now. During this time I've developed a considerable admiration for the ladies and gents who work here and really appreciate everyone's care and attention. The Management team have proved to be extremely proactive in continually developing
the service and keeping everyone well cared for, secure and entertained. Thank you.
Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you for the positive feedback. The care team greatly appreciate your comments and we look forward to seeing you and the family over the holiday period.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rob W (Friend of Resident) published on 1 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited Springfield House many times over the last six years to see my friend. He absolutely loves the staff and feels right at home. If I ever need the care he requires I will moving in. Lovely people.
Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you, your comments are greatly appreciated by everyone at Springfield House. We look forward to seeing you at our Christmas parties.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Springfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Springfield Care Home is calculated as follows: ( (132 Excellents x 5) + (5 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 144 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Springfield Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springfield Care Home to verify any information. View our terms and conditions. Springfield Care Home has an Basic Service - more info.