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Springfield Care Home

Bunker Hill, Philadelphia, Houghton le Spring, Tyne & Wear DH4 4TN
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Springfield Care Home, Houghton le Spring

Care Provided by Springfield Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All fees are dependency related to the persons needs on the pre-

assessment.

Contact Springfield Care Home to confirm what's included and get a personalised quote

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Springfield Care Sunderland Ltd
  • Private Owned

Person in charge

  • Shirley Delap (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (50)

Visiting

  • Springfield House operates 'Protected meal times' please could visitors try to avoid visiting between 12.30- 1.30 pm in order to ensure that residents main meal time is uninterrupted.

Parking

  • Substantial free on site parking available.
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Springfield Care Home Reviews (47)

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9.6

Springfield Care Home has a Review Score of 9.6 (9.600) out of 10, based on 9 reviews in the last 2 years. Over all time Springfield Care Home has 47 reviews.

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Showing 47 reviews matching selected criteria
Review from Jayne M (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card
Overall Experience

Springfield offers excellent care for my mam, and she has settled really well into the home. This is due to the dedication and hardwood of the caring staff. I'm very impressed with the level of stimulation the residents receive on a daily basis. Thank you very much!

Reply from Phil Carey, Managing Director at Springfield Care Home

Dear Jayne, thank you for your lovely comments, family support is so extremely appreciated by my dedicated team, and on behalf of everyone at Springfield, we thank you for taking the time to share your personal experience of our service.

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Review from Rosemary L (Daughter-in-law of Resident) published on 4 May 2021 Submitted via Website
Overall Experience

My mother-in-law came to Springfield from a rehabilitation facility to which she was admitted after a short stay in the hospital, having previously lived in her own home. She has found the transition quite difficult, but the friendliness and compassion of staff have won her round. When we visited last week, after a negative Covid test, it was so wonderful to be able to be with her in her room, to meet the welcoming staff and to experience the attractive surroundings. Many thanks to all concerned and especially the Manager and another member of staff who has guided us through the whole process.

Reply from Phil Carey, Managing Director at Springfield Care Home

Dear Rosemary, thank you for sharing your experience of our service and your lovely positive comments. These will be shared with my team, and we all look forward to seeing you again soon.

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Review from Elsie N (Friend of Resident) published on 4 February 2021 Submitted via Website
Overall Experience

I’ve been visiting for the last few years, and last March when visiting had to stop due to the pandemic, I was obviously really upset, but the regular updates and FaceTime calls made me still feel connected and really involved. The staff have all been lovely and so kind. The regular live music streaming events have also kept me entertained over the long months of isolation. More recently, being able to come back to the homes visiting area, and be tested and handed a warm drink on arrival, is just amazing!

Reply from Philip Carey, Managing Director at Springfield Care Home

Dear Elsie, on behalf of everyone here, thank you for taking the time to share your experiences, we are all so very pleased to see you coming back in person and using our Covid secure visiting booth. Personal visits and interaction are such an important part of our overall service, and we are doing...  

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Review from Nicola R (Friend of Resident) published on 19 January 2021 Submitted via Website
Overall Experience

This home has provided excellent care for many years and all staff care deeply about all in their care. The communication during this awful time has been impeccable. This has been both stressful for staff and residents as they have had limited communication with families, and the introduction into the relative viewing pod is amazing. The residents are always happy and exceptionally well cared for. All nutritional needs are catered for and they are always implementing new ideas to ensure residents maintain good hydration. During the pandemic, staff have entertained the residents and many live shows have taken place, come rain or shine. It is so nice the residents smiling and I would have gladly, have Springfield house care for me and my family if ever we require it. Would definitely recommend to anyone who requires care in the future. Thank you Springfield House.

Reply from Phil Carey, Managing Director at Springfield Care Home

Dear Nicola, from everyone here at Springfield House thank you for your lovely comments and continued support and from all of us to you, knowing that you are working in ICU and facing many daily personal and professional challenges, on behalf of us all a huge thank you. We all always look forward...  

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Review from Heather H (Daughter of Resident) published on 7 January 2021 Submitted via Website
Overall Experience

My father was only at the home a short while but contacted Covid and died. We were not told that the Home had Covid issues. He was extremely unhappy during his stay there and died alone during the night despite needing constant care. The police told us of the death. When he died no one from the home contacted us for 6 days and when asked by the undertakers where the body was we were unable to tell him. We asked for two items of my father to be kept for us to collect - a mobile phone and a family photo album which was very precious. When we arrived we were told that these items could not be found and after a lengthy search, they were deemed to be lost. My father kept his financial information on his mobile phone and so the funds in his account could not be accessed to pay his outstanding bills and funeral costs. The photo album contained all our memories of my dad. A total mess from start to finish and I would urge anyone thinking of sending a loved one here to think again.

Reply from P Carey, Managing Director at Springfield Care Home

We are all extremely sorry for your loss, completely understand that you are currently grieving, our thoughts and prayers are with your family at this difficult time. We are all so sorry that our Management team could not assist you in ‘obtaining access to your late Fathers bank accounts’, without...  

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Review from Patricia B (Niece of Resident) published on 6 January 2021 Submitted via Website
Overall Experience

I'd like to thank the staff at Springfield for their dedication and care shown to my Aunt and everyone else during 2020. Although we haven't been able to visit directly the visiting booth is a most welcome addition and the regular photographs, video and calls have kept the family fully informed (and entertained) throughout the year. My Aunt has made many new friends and looks so well it's so heartwarming to know that she is surrounded by such lovely caring people. Happy New Year.

Reply from Philip Carey, Managing Director at Springfield Care Home

Dear Patricia, we are delighted to have received your lovely review of our service, in these challenging times our team greatly appreciated the continued support of our families and I will ensure that everyone is made aware of your comments. Very best wishes from everyone here at Springfield House and we all hope to see you soon.

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Review from Angela T (Daughter of Resident) published on 13 October 2020 Submitted via Postal Card
Overall Experience

During Covid my mam had to go into a home. Never seeing or meeting anyone from the home we trusted her into their care. They were fantastic and supported the family throughout. The care and safety they are providing is excellent and we can't thank them enough. My mam hasn't looked as happy and entertained in years. We definitely would recommend Springfield House to any families facing this difficult time. Thank you.

Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Angela, thank you for the lovely review of our service and of course for your support, this is greatly appreciated by our entire team and we all look forward to welcoming you into Springfield as soon as its safe to do so.

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Review from Linda P (Daughter of Resident) published on 12 October 2020 Submitted via Postal Card
Overall Experience

My mam went into Springfield House during lockdown. A very difficult time made so much better with the help and dedication of all staff. My mam could not be anywhere better and I am so grateful. Thank you Springfield House.

Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Linda, thank you for your continued support and praise for the team. It was lovely to meet you at our summer fair and from the manager, myself and the team we look forward to welcoming you into Springfield as soon as we can.

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Review from Victoria C (Niece of Resident) published on 9 October 2020 Submitted via Website
Overall Experience

I cannot thank the staff at Springfield House enough for the outstanding care my aunt is receiving, particularly through these difficult times. It is fantastic to see regular updates on Facebook, the photos show her (and all residents) looking relaxed and happy, which is so reassuring whilst we can’t visit. Thanks to regular FaceTime communication we feel like we have been able to stay connected, and for that, we are really grateful.

Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you for your lovely words and support throughout these unprecedented times, myself and team all greatly appreciate this and we all look forward to seeing you again soon.

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Review from Phil (Son of Resident) published on 7 October 2020 Submitted via Website
Overall Experience

My mother has been at Springfield House since Jan 20 and I am delighted that I chose this home to care for her. The home is kept exceptionally clean, there are fun activities every day and the staff are so kind and caring. Even though unable to visit at the moment, they are happy for me to ring to see how she is or speak to her when possible. I can also follow on Facebook with daily photos of residents enjoying the excellent entertainment programme.

Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Philip, your review of our service is greatly appreciated by the manager, myself and our team, we are delighted that you are happy with our service and we really hope to be able to see you soon.

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Review from Lorraine L (Daughter of Resident) published on 28 May 2020 Submitted via Website
Overall Experience
We chose Springfield House based upon excellent reviews of this care home, and how right they were!
After unexpectedly losing my mother, we were reluctant to place Dad in residential care, especially during a global pandemic! But we need not have worried, as the care given to my dad has been second to none.
The outstanding management and care team have shown professionalism, friendliness, dignity, compassion and support, towards both my dad and our family. They offer a scrupulously clean, caring, and stimulating environment for their residents.

Springfield House has not allowed challenging circumstances to deter them from providing regular entertainment and treats to keep everyone (both staff and residents), happy and focused on living life to the full. They are unstoppable in their quest for exceptional care to vulnerable adults. I feel blessed to have found this lovely place for Dad.

Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Lorraine, thank you for this lovely review of our service, our team greatly appreciate the kind support from all of our friends and families, particularly at this challenging time, when we know how difficult it is for everyone separated from their loved ones. Your lovely words of encouragement...  

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Review from Pamela O (Friend of Resident) published on 22 May 2020 Submitted via Website
Overall Experience

Wonderful team of people. Highly organised and committed to caring for residents, especially at this difficult time. I would definitely recommend Springfield to anyone who would like their loved ones to be cared for.

Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you for the lovely review Pamela. This is greatly appreciated by everyone at Springfield House. Stay Safe and hope to see you soon.

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Review from F N (Daughter of Resident) published on 20 February 2020 Submitted via Postal Card
Overall Experience

Mam is well looked after at Springfield. The staff are really good and look after Mam well.

Reply from Philip Carey, Managing Director at Springfield Care Home

Thank you so much for taking the time to review our service. We are delighted to hear that you are happy with our service and will share your comments with our team.

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Review from C B (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card
Overall Experience

My Mum has been in care for the past 6 years and I would not want her living anywhere else than Springfield House. The staff, from the Manager to the cleaners, carers, kitchen staff and all connected to the home are all excellent, caring and kind. The home is clean, food excellent and lots of activities and interests for all residents. I see my mum enjoying her life in a caring, happy place.

Reply from Philip Carey, Managing Director at Springfield Care Home

Thank you for taking the time to share your personal experience of Springfield House. I am delighted that you are happy with our service and will share this with the team.

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Review from James M (Nephew of Resident) published on 28 August 2019 Submitted via Website
Overall Experience
As a frequent visitor to Springfield House and with conversations with my aunt and other residents, I am always impressed with the level of care and respect accorded to those living in the home.

The staff are dedicated to the well-being of those in their care, the home is always well-presented and there is always a comprehensive array of activities that the residents can participate in. The location is perfect - easy access from the locale, yet well situated with views of the local cricket ground to provide a peaceful and relaxing ambience. Combine this with a healthy and varied menu and you have the ideal solution for those who need care in their later years.

Reply from Phil Carey, Managing Director at Springfield Care Home

Hi James, your lovely comments are greatly appreciated by everyone at Springfield House and we are delighted to hear that you continue to be pleased with our service.

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Review from Sandi J (Daughter of Resident) published on 10 April 2019 Submitted via Website
Overall Experience

We wish to express our gratitude for the care and support that our mum has received on becoming a resident of Springfield House. My brothers and I have witnessed our mum flourish and become a much happier person and are reassured that she is cared for holistically. Springfield staff's knowledge and first-hand experience has enabled myself and my brothers to come to terms with the whole process of mum's condition. It is through their help and support I have ultimately been given my life back and enjoying quality mum and family time once more.

Reply from Philip Carey, Managing Director at Springfield Care Home

Hi Sandi, many thanks for taking the time to submit your comments and share your experiences of our service, this feedback is greatly appreciated by the team.

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Review from Nicola (Friend of Resident) published on 19 March 2019 Submitted via Website
Overall Experience

I find the home fresh and clean when I visit, also the staff are so kind and caring to the residents.

Reply from Philip Carey, Managing Director at Springfield Care Home

Hi Nicola, many thanks for taking the time to submit your feedback on our service, this is greatly appreciated by the team.

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Review from Donna (Niece of Resident) published on 7 September 2018 Submitted via Website
Overall Experience

I've been a regular visitor to Springfield throughout 2018 and just wanted to thank everyone for their care and support. My uncle has settled in really well, he is extremely well cared for and supported. I enjoy visiting him with the knowledge that he's always safe, well fed, clean and surrounded by lovely people. Thank you all very much.

Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you so much for taking the time to submit your review, everyone at Springfield greatly appreciates your lovely comments.

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No Rating
Review from Alan (Friend of Resident) published on 7 September 2018 Submitted via Website
Overall Experience

Must compliment the staff at Springfield House for the hard work they do, credit where credit is due! The atmosphere is always vibrant and everyone appears to be happy in their work which is lovely to see. The home is clearly very well Managed and its lovely to see so many happy faces no matter what time of day we visit everyone always takes the time to chat and smile.

Reply from Phil Carey, Managing Director at Springfield Care Home

Thank you so much for taking the time to submit your review, everyone at Springfield greatly appreciates your lovely comments.

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Review from Philip R (Grandson of Resident) published on 14 March 2018 Submitted via Website
Overall Experience

Just a quick thank you to all of the staff at Springfield House. Only experienced the home for a month's respite but Granddad's care was excellent. Everyone was extremely friendly and made us all feel very welcome at all times. No hesitation in recommending your excellent service to others. Well done and thank you again.

Reply from Phil Carey, Managing Director at Springfield Care Home

Hi Philip, many thanks for taking the time to share your experience of our service which is extremely appreciated by everyone at Springfield House.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 July 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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