Submit a Review for Cold Springs Park Care Home
Coldsprings Park, Scaws Drive, Penrith, CA11 8EY
View full details of Cold Springs Park Care HomeLatest Reviews for Cold Springs Park Care Home
16 June 2026
My wife and I have no serious issues with any aspects of the care we receive, there is empathy and practical care and support by all the staff. Our en-suite rooms are cleaned and tided every day with fresh towels/linen as required. The laundry services are excellent , used garments removed daily,
washed and returned quickly. The common areas, are similarly kept immaculately. All the staff work as a team, they work together to help each other when emergencies inevitably occur. They are all well trained in the practical aspects of care which can sometimes be very challenging. It is done with kindness and often humour. We also enjoy well kept garden areas within and around the home, with a lovely range of flowers and shrubs to admire, and the views over the Lake District fells are spectacular from lounges and garden. Clearly there are issues that could be improved and we have a residents committee that can draw these to the attention of management, who do listen and act within resources.
16 June 2026
All very well managed organised - all the staff I've dealt with are especially the carers, senior staff and cleaners they are kind and considerate towards my mothers needs.
11 June 2026
Mam has settled in really well since moving into the care home. Staff are very friendly & helpful at all levels, when myself & family visit. The main thing for us that mam is happy, safe & well. With many activities to keep her entertained, loves to listen for tea trolley as all treats & meal are
made on site & taste fantastic.
09 June 2026
My Dad lived at Cold Springs for the last years of his life and was so happy there. We cannot speak highly enough of Cold Springs Park and the incredible team who work here. During my Dad's stay, he was treated with nothing but the utmost kindness, dignity, respect, and genuine care.
The home
itself is beautiful, spotlessly clean, warm and welcoming, but it is the staff who make it truly exceptional. Every single person - from carers to activity coordinators and housekeeping - went above and beyond every single day to ensure Dad was safe, comfortable, happy, and well-cared for. Nothing was ever too much trouble, communication was excellent, and as a family, we felt completely reassured, supported, and at peace knowing he was in such wonderful hands.
We can't thank you enough.
Kim.
28 May 2026
I have found over last year or so the care home does not meet the high standards it quotes upon housing a family member there . The staffing levels are shockingly low and in trained at all levels when you can actually find one often leaving residents long period of times to wait for the toilet .
Lack of care is so below standard it's quite saddening . Dressig residents in dirty soiled clothes every time we visit . Lack of cleanses dirty and not cleaned to a high standard .. lack of personal attention when a resident requires special needs or clothing . Lack of professionalism within the management unable to bring any concerns as quite abstruse and rude to say the least . For £1800 a week I would expect a fat higher standard of care that they do not provide and in fact disgusted by the substandard care she receives here I personally wouldn't put my dog here better of walking the streets should be disappointed how they treat our senior citizens hold your heads in shame
26 May 2026
Terrible care home lack of care to my grandmother and other residents. Spoke with social worker and the CQC of the terrible standards of this home. The care home are fully aware of the issues I have raised with them via email on numerous occasions.
22 April 2026
Cold Springs Care home is a fabulous care home and I know my granddad is very happy here. He always looks really well and I know he is looked after to the highest standard.
He talks about how he is building relationships with other residents and how the staff really like him too as he's so chatty
and kind. Staff treat him with respect.
The food is good and my grandad is being fed well. He always says he enjoys the food and eats plenty.
My granddad also really enjoys the keep fit activity classes!
26 January 2026
The staff in the dementia care are absolutely amazing. My father's cognition has declined as the dementia gets worse and I am so grateful that the team are so caring and mindful of all his needs. The seniors work so hard to ensure the residents are treated with patience, kindness and time. The
whole team of staff (carers, catering, activities, housekeeping, maintenance and management) care about every individual (however cranky and troubled they can be) and know every resident by name. I can relax and enjoy my time with dad, knowing that he is in very safe hands
20 January 2026
Elsie needed to come in for respite. We were struggling, but wow what a great home and staff. Elsie has just turned 100 years and the home went above and beyond. Doing a cake, food etc for the family (so Nana could enjoy). The staff are so very kind and work very hard. Always there to help with a
smile. One lady has been so amazing, we went with this home because she was so nice and knowledgable on Nanas needs.
12 January 2026
My father moved into Cold Springs about 4 months now, but we had no concerns about him going in as my mother had a previous resident and we were well aware that it is safe and welcoming place for him to be. Yje staff are extremely friendly and professional and he has settled in very quickly.
24 November 2025
Absolutely lovely - from the management to the handy man. Nothing is too much trouble. Dad was welcomed with open arms & within days he has settled in. Thank you so much.
01 July 2025
Our observations are based on 2 and a half hour visits per week. We find the staff we meet kind and caring. We have no connection regarding fees.
06 June 2025
Have been visiting my friend ever since she went to live there. The staff are very friendly and caring. My friend is very happy there and looks much better due to the staff and regular meal times which she enjoys. If the time comes when I can't look after myself I would be happy to live at Cold
Springs in Penrith providing there was a vacancy.
29 May 2025
I have been visiting a family friend who is a resident in Cold Springs Park for about 2 years, and I have consistently found his care there to be exceptionally good. He is happy there and feels safe and comfortable. The carers are always happy to do their very best to meet his needs. The staff in
charge of care are always accessible and happy to discuss how things are going when we visit. The manager and administrative personnel are also visible and helpful, and so easy to approach.
15 May 2025
My mother is extremely well looked after. I used to be my mother's carer before she went to live at Cold Springs Park and I know how difficult it can be. I appreciate all that is done for her now.
20 March 2025
My mother in law has been a resident at Cold Springs Park for the past 8 years. My experience of the service provided has been excellent. We are kept up to date on all aspects of her care. Any very minor issues are dealt with immediately. The care given from all staff is delivered in a very caring
and respectful manner. The food provided is of a very good standard in both quantity and quality. The accommodation is kept very clean. She is always very clean and has clean clothes on. Very pleased all round.
21 February 2025
My friend is a resident here. I come to visit fortnightly. They are well cared for. The food always looks good with plenty of choice. He has a nice room which is always clean and tidy. Activities seem to have a good balance.
20 February 2025
Always made very welcome. Impressed and various activities. Premises spacious, light and airy.
19 February 2025
It gives my sister and myself such assurance that our mother is in a safe caring environment.
My mother has been a resident for 2 years now and it has become a home for Mum, the carers and Mum have really got to know one another.
13 February 2025
My mum moved into the home in December 2024, staff are kind and knowledgeable. Seniors all know what is going on and are always there to speak to. All staff we see are helpful.
Hairdresser is lovely and my mum enjoys her visits.
Latest Reviews for Cold Springs Park Care Home
16 June 2026
My wife and I have no serious issues with any aspects of the care we receive, there is empathy and practical care and support by all the staff. Our en-suite rooms are cleaned and tided every day with fresh towels/linen as required. The laundry services are excellent , used garments removed daily,
washed and returned quickly. The common areas, are similarly kept immaculately. All the staff work as a team, they work together to help each other when emergencies inevitably occur. They are all well trained in the practical aspects of care which can sometimes be very challenging. It is done with kindness and often humour. We also enjoy well kept garden areas within and around the home, with a lovely range of flowers and shrubs to admire, and the views over the Lake District fells are spectacular from lounges and garden. Clearly there are issues that could be improved and we have a residents committee that can draw these to the attention of management, who do listen and act within resources.
16 June 2026
All very well managed organised - all the staff I've dealt with are especially the carers, senior staff and cleaners they are kind and considerate towards my mothers needs.
11 June 2026
Mam has settled in really well since moving into the care home. Staff are very friendly & helpful at all levels, when myself & family visit. The main thing for us that mam is happy, safe & well. With many activities to keep her entertained, loves to listen for tea trolley as all treats & meal are
made on site & taste fantastic.
09 June 2026
My Dad lived at Cold Springs for the last years of his life and was so happy there. We cannot speak highly enough of Cold Springs Park and the incredible team who work here. During my Dad's stay, he was treated with nothing but the utmost kindness, dignity, respect, and genuine care.
The home
itself is beautiful, spotlessly clean, warm and welcoming, but it is the staff who make it truly exceptional. Every single person - from carers to activity coordinators and housekeeping - went above and beyond every single day to ensure Dad was safe, comfortable, happy, and well-cared for. Nothing was ever too much trouble, communication was excellent, and as a family, we felt completely reassured, supported, and at peace knowing he was in such wonderful hands.
We can't thank you enough.
Kim.
28 May 2026
I have found over last year or so the care home does not meet the high standards it quotes upon housing a family member there . The staffing levels are shockingly low and in trained at all levels when you can actually find one often leaving residents long period of times to wait for the toilet .
Lack of care is so below standard it's quite saddening . Dressig residents in dirty soiled clothes every time we visit . Lack of cleanses dirty and not cleaned to a high standard .. lack of personal attention when a resident requires special needs or clothing . Lack of professionalism within the management unable to bring any concerns as quite abstruse and rude to say the least . For £1800 a week I would expect a fat higher standard of care that they do not provide and in fact disgusted by the substandard care she receives here I personally wouldn't put my dog here better of walking the streets should be disappointed how they treat our senior citizens hold your heads in shame
26 May 2026
Terrible care home lack of care to my grandmother and other residents. Spoke with social worker and the CQC of the terrible standards of this home. The care home are fully aware of the issues I have raised with them via email on numerous occasions.
22 April 2026
Cold Springs Care home is a fabulous care home and I know my granddad is very happy here. He always looks really well and I know he is looked after to the highest standard.
He talks about how he is building relationships with other residents and how the staff really like him too as he's so chatty
and kind. Staff treat him with respect.
The food is good and my grandad is being fed well. He always says he enjoys the food and eats plenty.
My granddad also really enjoys the keep fit activity classes!
26 January 2026
The staff in the dementia care are absolutely amazing. My father's cognition has declined as the dementia gets worse and I am so grateful that the team are so caring and mindful of all his needs. The seniors work so hard to ensure the residents are treated with patience, kindness and time. The
whole team of staff (carers, catering, activities, housekeeping, maintenance and management) care about every individual (however cranky and troubled they can be) and know every resident by name. I can relax and enjoy my time with dad, knowing that he is in very safe hands
20 January 2026
Elsie needed to come in for respite. We were struggling, but wow what a great home and staff. Elsie has just turned 100 years and the home went above and beyond. Doing a cake, food etc for the family (so Nana could enjoy). The staff are so very kind and work very hard. Always there to help with a
smile. One lady has been so amazing, we went with this home because she was so nice and knowledgable on Nanas needs.
12 January 2026
My father moved into Cold Springs about 4 months now, but we had no concerns about him going in as my mother had a previous resident and we were well aware that it is safe and welcoming place for him to be. Yje staff are extremely friendly and professional and he has settled in very quickly.
24 November 2025
Absolutely lovely - from the management to the handy man. Nothing is too much trouble. Dad was welcomed with open arms & within days he has settled in. Thank you so much.
01 July 2025
Our observations are based on 2 and a half hour visits per week. We find the staff we meet kind and caring. We have no connection regarding fees.
06 June 2025
Have been visiting my friend ever since she went to live there. The staff are very friendly and caring. My friend is very happy there and looks much better due to the staff and regular meal times which she enjoys. If the time comes when I can't look after myself I would be happy to live at Cold
Springs in Penrith providing there was a vacancy.
29 May 2025
I have been visiting a family friend who is a resident in Cold Springs Park for about 2 years, and I have consistently found his care there to be exceptionally good. He is happy there and feels safe and comfortable. The carers are always happy to do their very best to meet his needs. The staff in
charge of care are always accessible and happy to discuss how things are going when we visit. The manager and administrative personnel are also visible and helpful, and so easy to approach.
15 May 2025
My mother is extremely well looked after. I used to be my mother's carer before she went to live at Cold Springs Park and I know how difficult it can be. I appreciate all that is done for her now.
20 March 2025
My mother in law has been a resident at Cold Springs Park for the past 8 years. My experience of the service provided has been excellent. We are kept up to date on all aspects of her care. Any very minor issues are dealt with immediately. The care given from all staff is delivered in a very caring
and respectful manner. The food provided is of a very good standard in both quantity and quality. The accommodation is kept very clean. She is always very clean and has clean clothes on. Very pleased all round.
21 February 2025
My friend is a resident here. I come to visit fortnightly. They are well cared for. The food always looks good with plenty of choice. He has a nice room which is always clean and tidy. Activities seem to have a good balance.
20 February 2025
Always made very welcome. Impressed and various activities. Premises spacious, light and airy.
19 February 2025
It gives my sister and myself such assurance that our mother is in a safe caring environment.
My mother has been a resident for 2 years now and it has become a home for Mum, the carers and Mum have really got to know one another.
13 February 2025
My mum moved into the home in December 2024, staff are kind and knowledgeable. Seniors all know what is going on and are always there to speak to. All staff we see are helpful.
Hairdresser is lovely and my mum enjoys her visits.