Cold Springs Park Care Home

Coldsprings Park, Scaws Drive, Penrith CA11 8EY

Cold Springs Park offers residential care packages, from respite and short breaks to long term care, while also providing dementia, Parkinson's and Huntington's care.

Situated close to the town centre of Penrith, the purpose-built home boasts stunning views over the Lake District. There is a courtyard garden, fish pond and water fountain, while the décor in pastel colours makes for a relaxing interior. All bedrooms provide ensuite facilities, a flat screen TV and 24 hour call system, while some also have patio doors allowing direct access to the garden.

Home-made food is served on a daily basis, tailored to personal diet and with hot and cold choices available. A Nite Bite menu is also available providing residents with out of hours snacks and drinks.

A range of indoor and outdoor activities are organised for residents’ enjoyment, with flower arranging, painting and cooking, these are just some of the many hobbies clients have taken up.

Group: HC-One

Person in charge: Dawn Sheehan (General Manager)

Local Authority / Social Services: Cumbria County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Cold Springs Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Cold Springs Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Cold Springs Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.38 for Cold Springs Park Care Home is calculated as follows: ( (82 Excellents x 5) + (91 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 184 Ratings = 4.38

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Cold Springs Park Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Cold Springs Park Care Home has a Review Score of 8.9 (8.880) from 16 Reviews


Average Ratings

  • Excellent
    7
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cold Springs Park Care Home?

  • Extremely LIKELY
    11
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cold Springs Park Care Home

  • Daughter of Resident/Service User
    6
  • Volunteer
    3
  • Resident / Service User
    2
  • Great-grandson of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

I am the pastoral care coordinator for St Andrew's Church Penrith and over 2017 (and into 2018) I have visited the home every month. I find the management very helpful and doing a good job, as do the nursing staff with the residents and their care. I am aware some residents do present difficulties but they are dealt with by compassion and dignity. The home and rooms are clean and I find the staff amenable to the approaches I make.

How likely would you be to recommend Cold Springs Park Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Having only one experience of care, I can say the care my husband has been given has been very good. Some aspects could be better but overall I have been at ease with his care. Hopefully in the future more will be done to help and improve those who have to work and care in homes.

How likely would you be to recommend Cold Springs Park Care Home? Likely

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Average Rating:   3.9 out of 5

Clare Sheehan at Cold Springs Park Care Home responded to this review on 19 Apr 2018:

Thank you for the very kind comments about the care at Cold Springs. We always seek to make improvements and changes and would be happy to discuss any specific areas you think we could improve.

We are very pleased with the excellent care our relative receives. Nothing is too much trouble for the staff who are all extremely friendly and approachable.

How likely would you be to recommend Cold Springs Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Home excellent and friendly at all times. Didn't agree with the report. Management are excellent along with staff they always put the residents first. Clean and tidy home. I would highly recommend Cold Springs Park to any of my family including myself.

How likely would you be to recommend Cold Springs Park Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Mum has been a resident here for over five years.
We love the place, the care is exceptional and the environment light and airy. The only "area of difficulty" at the moment is that as mum doesn't have dementia, she needs a lot of intellectual stimulation (even though she doesn't remember it) so more activities please. Otherwise, every aspect of the facility is wonderful.

How likely would you be to recommend Cold Springs Park Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Cold Springs Park Care Home provides my mum with a lovely, safe and supportive environment. The staff are very friendly supportive to both residents and family members and treat mum with a great deal of respect and dignity. Mum has been encouraged to maintain her intervals within the home and staff have been great consulting with her and her family about her likes and dislikes regarding her diet.

How likely would you be to recommend Cold Springs Park Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I know that my mother who suffers from mixed dementia, is well cared for. The staff team are tremendous and there are lots of activities to stimulate the residents. There may be some areas in need of improvement but the care and personal touch demonstrated by the team is brilliant.

How likely would you be to recommend Cold Springs Park Care Home? Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at Cold Springs Park Care Home responded to this review on 17 Mar 2017:

Thank you for sharing your kind review. I will be sure to pass on your comments with the home manager. The Bupa Customer Care Team.

Cold Springs Park Care Home provided us with a much needed short-term solution to an unexpected family emergency. Our thanks to the manager and her team.

How likely would you be to recommend Cold Springs Park Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Jayne Duck, Customer Servicies Administrator at Cold Springs Park Care Home responded to this review on 23 Dec 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

We as a family are happy with the standards of service, care and facilities in Cold Springs Park Care Home, we feel that our Gran is being looked after well and treated with dignity. The staff are caring and professional and we have no complaints.

How likely would you be to recommend Cold Springs Park Care Home? Likely

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Average Rating:   3.8 out of 5

Rose Pickering, Customer Service Administrator at Cold Springs Park Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father suffered a brain injury following a fall at home. On discharge from hospital, his mental capabilities were quite limited so he needed respite and rehabilitation in a care home, with the final goal being to return home. Initially, dad was placed in the secure dementia ward which was very distressing for him, due to the other residents' behaviour.
He was moved into normal residential area after a few weeks with his cognitive function improved - 2 weeks later has returned home and continues to improve. The care and homely surroundings of Cold Springs were exemplary. The only thing lacking were facilities for ongoing cognitive therapy such as a kitchen area.

How likely would you be to recommend Cold Springs Park Care Home? Likely

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Average Rating:   4.3 out of 5

Jayne Duck, customer srevices administrator at Cold Springs Park Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother has been in this home for the past 15 months. She has, since entering this home improved dramatically she has put on weight and stimulated by the activities in which she participated each day.

How likely would you be to recommend Cold Springs Park Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Rose Pickering, Customer Service Administrator at Cold Springs Park Care Home responded to this review on 16 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

I've only been here for a while, I like my room very much and I hope to make friends with my fellow residents. All the workers here are very helpful.

How likely would you be to recommend Cold Springs Park Care Home? Likely

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Average Rating:   4 out of 5

I started volunteering over a year ago and everyone is very welcoming. The home itself is lovely and bright and the new décor is very stylish. I've always found all the staff very helpful and pleasant.

How likely would you be to recommend Cold Springs Park Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Both my father and father-in-law are in this home, my father-in-law has been here for last 3 years and the care in Spring Lakes has been excellent so when the time came for my father to go into residential care I had no qualms about getting him into Cold Springs. The level of care is excellent staff attentive both to residents and family, nothing is too much trouble. I am always updated if there are any issues, staff are very approachable, from maintenance, cooks, cleaners and carers they are always friendly and I cannot recommend this home enough. I do think the cost is very expensive compare to homes in other areas.

How likely would you be to recommend Cold Springs Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My experience of the home has been varied since I first started volunteering but always enjoyable. Being involved in group activities such as scrabble and quizzes with the residents gave one a great insight into the community feel the home brings with no tensions. I also have worked on a more personal and individual basis which has allowed me to understand more about the residents and their feelings about the home which have always been positive. Overall volunteering at Cold Springs has been a great experience for myself and the staff have always been extremely helpful.

How likely would you be to recommend Cold Springs Park Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I have been working here as a volunteer since November 2015 and everything I have seen here so far has been excellent. The residents I have spoken to seem to enjoy staying here and there is always a range of activities for them to do. The staff are all very friendly to both residents and visitors and are always happy to help with anything requested. I would definitely recommend Cold Springs to anyone who needs a care home.

How likely would you be to recommend Cold Springs Park Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

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Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cold Springs Park Care Home