
Mum is very well looked after and the activities assistants are great at keeping her engagedS T(Daughter of Resident/Service User)



Mum is very well looked after and the activities assistants are great at keeping her engagedS T(Daughter of Resident/Service User)



Set in the heart of a residential community just on the outskirts of Penrith, Cold Springs Park Care Home offers personalised residential and residential dementia care to older people.
At Cold Springs Park, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends. The catering team work hard to make mealtimes enjoyable for every person, always taking into account individual requirements...
Care Provided by Cold Springs Park Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Cold Springs Park Care Home for full pricing details and T&Cs.
Contact Cold Springs Park Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Jacqueline Johnstone (Home Manager)
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (22)
Cold Springs Park Care Home Reviews (94)
Cold Springs Park Care Home has a Review Score of 9.3 (9.336) out of 10, based on 21 reviews in the last 2 years.
Over all time Cold Springs Park Care Home has 94 reviews.
My parents have been at Cold Springs for most of this year - they are settled, well cared for and safe. After years of juggling carers at home I can say that life is much better for them and for me. I know I will get a call if there is a problem and that we will resolve it together. In the meantime, my parents are cared for by dedicated, kind and skilled staff in a place close to their home. I am grateful to everyone at Cold Springs who helps to make life comfortable for those who need extra help. Thank you.
How insensitive could someone be, could not even wait until after the funeral. Would I recommend, yes to the staff, no to certain management!
Thank you for taking the time to complete a review for Cold Springs Park. We have responded to your concern in writing and have sent this to you. We would like to apologise again for our insensitivity and will ensure not to send review cards to recently bereaved relatives. Once again thank you for completing a review.
The staff are exceptionally friendly and approachable. The care provided is "joined up" (i.e. all team knows individual situations). Kind and always professional, clearly a well-managed team!
The whole care package was wonderful from cleanliness of accommodation, keeping clothes washed and returned, personal hygiene, and dignity. The caring but fun attitude of staff from all depts was brilliant, which must be hard at some times - but we were always greeted with an update and smile when we visited, or contact via the phone. I would highly recommend Cold Springs Park to anyone.
Since my sister moved into Cold Springs her quality of life improved immensely, she was given the care and support she needed by all the staff looking after her. She began to enjoy her life again taking part in the home's activity sessions and felt safe and secure, being treated with kindness.
After a very difficult two years, following the tragic death of her son, it was reassuring to see her happy and settled in her new surroundings and beginning to show some interest in things again.
Following a short time in an emergency care placement, my mother moved into Cold Springs in August 2023 directly into the dementia unit. From my first visit I soon realised that the standard of care was second to none, I can honestly say that from the care home manager down to the cleaning staff were all genuinely caring and supportive to all residents when we visited. My mother recently entered end-of-life care and we were determined to allow her to stay at Cold Springs where the staff treated her with a very high level of respect and dignity until she passed away. We would certainly recommend Cold Springs and a huge thank you to all the staff who not only supported and cared for our mother but the support that they gave to all our family.
My Granny is very happy in the home. Thank you to all the staff who care for her.
Mum spent the last few months of her life at Cold Springs Park Care Home. We just breathed a big sigh of relief when Mum moved in. Life had been fraught before, we were worried and Mum was unhappy but at Cold Springs, the calm, relaxed atmosphere, the wonderful care and the lovely private and public rooms made life so much better for Mum. As visitors, we also felt very, very welcome. As Mum approached the end of her life, the care she received was even more tender and thoughtful and we will always be so grateful for that. Thank you so much.
Very fresh and clean. Lovely day staff and my mother particularly liked one carer in particular on night shift. He was wonderful to her. I would also like to thank the activities coordinator. She kept the residents entertained most days. Works above and beyond.
Mum arrived at Cold Springs feeling anxious, depressed and negative about life in general. We’d had a very difficult few weeks trying to enable her to stay in her own home, but it became obvious she needed more help. Here we are, three weeks down the line, and Mum is like a different person. She laughs again and is enthused by activities that take place at Cold Springs and about the fact that she has new friends to chat to at meal times. She says the carers are all lovely, and the food is great. Thank you, Cold Springs, for making Mum happy again.
Following an unsettling time at a temporary care home, I was hesitant when Mum was given a permanent place at Cold Springs Park. However, it soon became obvious that Mum was happy, settled and, most importantly, safe. The staff are caring and supportive but also encourage Mum to keep as much independence as possible. The activities are great to keep Mum entertained and it is lovely to see Mum socialising and interacting with the other residents. I feel content knowing that Mum is enjoying life again.
The home and staff are excellent, everyone is very friendly. Mum has settled in very well and is happy here.
My sister moved into Cold Springs and I have found everything perfect for her. Always clean, tidy and well-dressed. The staff are wonderful, very caring and always a smile. The food is very good and she has no complaints. Thank you all.
The staff are so friendly and happy to speak to you if there are any problems, there never has been and our mum is so happy to be here.
I enjoyed the stay. My room was spotless and the staff were very friendly. I was made to feel very welcome and treated with respect. The food was good and overall I enjoyed my two weeks stay there.
Now and again, I find the staff are overworked with difficult residents.
Thank you for taking the time to review Cold Springs Park. Our staff are knowledgeable and experienced in delivering their care to our residents. We look forward to you visiting your Mother again soon. Should you have any concerns, please raise these with the Home Manager during your visit.
I am very happy with my mum's care. All the staff are kind, friendly and efficient. Her room is very nice and spotless but she looks out onto a courtyard which relies on volunteers and activities assistants for maintenance which is unrealistic. It needs periodic heavy cutting back and clearing dead plants two/three times a year would suffice and this should be included in the fees. Mum is very well looked after and the activities assistants are great at keeping her engaged in games and going the extra mile on special occasions. As a disabled visitor, the staff are brilliant at helping me visit Mum.
Thank you for taking the time to complete a care home review for Cold Springs Park. Thank you for raising your concern regarding the garden area. Please be reassured we have taken steps to address this and are awaiting quotes. I am confident that you will see an improvement in our garden areas in the coming weeks.
As the weather had not been too good I was unable to visit my husband as often as I would have liked but when I was able it was very noticeable to see definite improvements have taken place at Cold Springs Park Care Home. Everywhere is looking fresh and clean. Even though I have been unable to visit, it was noticeable how well, clean and tidy my husband was. I think the carers are very kind and caring and understand all my husband's needs.
I have a friend in the home and I have just been able to come for a visit. Wonderful to see her. She looked so well and is being well looked after. Thank you.
Bed Vacancies
Please contact us for latest vacancies.
News (21) & Events (0)
- 24 Sep 2025
Residents and team members at HC-One’s Cold Springs Park Care Home in Penrith, Cumbria, are celebrating the wonderful impact of one resident’s favourite pastime, knitting, which has found a new...
- 19 Sep 2025
HC-One’s Cold Springs Park and Winters Park Care Homes in Penrith, Cumbria, were delighted to receive a visit from Markus Campbell-Savours, MP for Penrith and Solway, on Tuesday, July 29....
- 18 Sep 2025
HC-One’s Cold Springs Park Care Home in Penrith, Cumbria, welcomed visitors and guests from their local community to participate in this year’s Care Home Open Week celebrations from Monday, June...
There are no upcoming events for Cold Springs Park Care Home.
Accreditations
There are no accreditations posted yet for Cold Springs Park Care Home.
Meet the Team (1)

“For me, kind care is ensuring that every Resident feels that their wishes and needs are listened do and met.”
As a dedicated healthcare professional, Jacqueline has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Jacqueline closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Cold Springs Park.
When asked what she enjoys most about her role, Jacqueline remarked:
“Each day is different, I love spending time with Residents and their loved ones, they always put a smile on my face.”
Outside of work, Jacqueline extends her caring nature to rescuing animals and is affectionately known by those close to her as a ‘crazy guinea pig lady’.
If you would like to find out more information about Cold Springs Park, Jacqueline would be pleased to welcome you for an informal discussion, over the phone.
T 01768 890360W hc-one.co.uk
E ColdSpringsPark.Manager@hc-one.co.uk
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