
Mum is very well looked after and the activities assistants are great at keeping her engagedS T(Daughter of Resident/Service User)



Mum is very well looked after and the activities assistants are great at keeping her engagedS T(Daughter of Resident/Service User)



Set in the heart of a residential community just on the outskirts of Penrith, Cold Springs Park Care Home offers personalised residential and residential dementia care to older people.
At Cold Springs Park, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends. The catering team work hard to make mealtimes enjoyable for every person, always taking into account individual requirements...
Care Provided by Cold Springs Park Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Cold Springs Park Care Home for full pricing details and T&Cs.
Contact Cold Springs Park Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Jacqueline Johnstone (Home Manager)
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (22)
Cold Springs Park Care Home Reviews (94)
Cold Springs Park Care Home has a Review Score of 9.3 (9.336) out of 10, based on 21 reviews in the last 2 years.
Over all time Cold Springs Park Care Home has 94 reviews.
Mum recently moved in here. It was a huge change for her. The process of the transition was thoughtful, caring and appropriate for mum, resulting in a safe and stress-free move. Staff then got to know mum quickly and well. I have been impressed and relieved at their patience, attention to details and the way mum has been treated as an individual rather than institutionalised. The variety of activities and dedication of staff and volunteers is second to none. Thank you.
Staff are very helpful, very knowledgeable. My husband has settled in very well. It has put my mind at ease. Keep up the good work.
My Mum in Law has improved greatly since moving into Cold Springs Park Care home. Before she moved in she was insular, now she is joining in and going on outings. The staff are amazing and have really engaged with Mum. Thank you to all the staff at Coldsprings and welcome to the new manager, who is great.
My husband who was a resident in Spring Lakes (Cold Springs) died in January. His care was exemplary. Everyone was kind, helpful and understanding of his dementia and his last days were made so loving by the staff, who supported the family as well with care.
My father has been in Cold Springs for 6 weeks and seems to like it very much. He feels safe and secure. The staff are very nice and helpful. He enjoys the entertainment and the day trip he has to Dalemain.
Good spot for Grandad. He is well looked after.
The staff are great and they have loads of time for the residents.
All the staff are exceptional at their jobs.
They are there for all. Very caring and good listeners.
Well done to them all.
I found Cold Springs Care Home to be a very warm friendly place. All staff very helpful, lots of good activities every day. Nothing too much trouble. My sister was very well cared for. The short time she was there and would not hesitate to go back for respite.
Mum has settled well and is happy at Cold Springs. She joins in all the activities provided by the dedicated activities coordinator, who is absolutely brilliant. We as visitors are treated exceptionally well and are always made to feel welcome at any time. We are happy with the standard of care she receives, especially from the senior staff. Highly recommended. Lovely place.
Friendly, always welcome, get to join in with activities really enjoy the time here.
The staff were really helpful it was a wonderful time and so good we could visit regularly and were always made welcome. Mum and dad were very well looked after. Thank you,
Cold Springs Park Care Home.
Booking in my friend was dealt with in a friendly and efficient manner. She enjoyed all aspects of her stay.
I can't praise the staff highly enough, they are a great bunch of people always willing to go the extra mile for the residents.
The home has changed hands and there is a new atmosphere among the residents and staff of hope and enjoyment. Residents speak of excellent care and plenty of interesting things happening. The staff couldn't do more to help you. They are interested in their work and relate well to the residents. It is a real pleasure to conduct church services here!
Overall we are satisfied with the care given to Mother. We were not too happy when she was transferred to Spring Park as we did not think at the time her dementia had progressed far enough to warrant this, however, it probably has now. Mother gets quite frustrated that there is no one apart from staff that she can have a conversation with. The rooms in Spring Lakes are rather shabbily furnished.
Thank you for taking the time to complete the review. I appreciate all feedback and have taken note of all comments made.
The home is safe for all residents, warm and friendly and the management and staff are very caring towards residents and family members. Nothing is a problem.
A very good home with ver kind and considerate carers, which is very important to all the family, which gives everyone peace of mind.
A care home is made by its staff and Cold Springs has the best. They treat residents with great respect and are invariably patient, kind and thoughtful. A true home from home.
The care team are so helpful. The manager is so professional, approachable and always at the end of the phone.
Moving forward I will be only using Cold Springs. The only negative is the activities lady who can be a little rude and always in a rush.
This is my only negative.
Thank you for your very kind comments about Cold Springs which I will pass on to the staff. We will also take on board your comment about the activity staff and improve this area.
Bed Vacancies
Please contact us for latest vacancies.
News (21) & Events (0)
- 24 Sep 2025
Residents and team members at HC-One’s Cold Springs Park Care Home in Penrith, Cumbria, are celebrating the wonderful impact of one resident’s favourite pastime, knitting, which has found a new...
- 19 Sep 2025
HC-One’s Cold Springs Park and Winters Park Care Homes in Penrith, Cumbria, were delighted to receive a visit from Markus Campbell-Savours, MP for Penrith and Solway, on Tuesday, July 29....
- 18 Sep 2025
HC-One’s Cold Springs Park Care Home in Penrith, Cumbria, welcomed visitors and guests from their local community to participate in this year’s Care Home Open Week celebrations from Monday, June...
There are no upcoming events for Cold Springs Park Care Home.
Accreditations
There are no accreditations posted yet for Cold Springs Park Care Home.
Meet the Team (1)

“For me, kind care is ensuring that every Resident feels that their wishes and needs are listened do and met.”
As a dedicated healthcare professional, Jacqueline has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Jacqueline closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Cold Springs Park.
When asked what she enjoys most about her role, Jacqueline remarked:
“Each day is different, I love spending time with Residents and their loved ones, they always put a smile on my face.”
Outside of work, Jacqueline extends her caring nature to rescuing animals and is affectionately known by those close to her as a ‘crazy guinea pig lady’.
If you would like to find out more information about Cold Springs Park, Jacqueline would be pleased to welcome you for an informal discussion, over the phone.
T 01768 890360W hc-one.co.uk
E ColdSpringsPark.Manager@hc-one.co.uk
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