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Cold Springs Park Care Home

Coldsprings Park, Scaws Drive, Penrith, Cumbria CA11 8EY
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Mum is very well looked after and the activities assistants are great at keeping her engagedS T(Daughter of Resident/Service User)
Cold Springs Park Care Home, Penrith
Cold Springs Park Care Home, Penrith
Cold Springs Park Care Home, Penrith

Set in the heart of a residential community just on the outskirts of Penrith, Cold Springs Park Care Home offers personalised residential and residential dementia care to older people.

At Cold Springs Park, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends. The catering team work hard to make mealtimes enjoyable for every person, always taking into account individual requirements...  

Care Provided by Cold Springs Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,826From £2,009
Residential Dementia CareFrom £1,826From £2,009

Contact Cold Springs Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jacqueline Johnstone (Home Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (22)

Cold Springs Park Care Home Reviews (94)

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9.3

Cold Springs Park Care Home has a Review Score of 9.3 (9.336) out of 10, based on 21 reviews in the last 2 years. Over all time Cold Springs Park Care Home has 94 reviews.

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Showing 94 reviews matching selected criteria
Review from Shelagh G (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card
Overall Experience

Mum recently moved in here. It was a huge change for her. The process of the transition was thoughtful, caring and appropriate for mum, resulting in a safe and stress-free move. Staff then got to know mum quickly and well. I have been impressed and relieved at their patience, attention to details and the way mum has been treated as an individual rather than institutionalised. The variety of activities and dedication of staff and volunteers is second to none. Thank you.

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Review from Valerie H (Wife of Resident) published on 12 June 2019 Submitted via Postal Card
Overall Experience

Staff are very helpful, very knowledgeable. My husband has settled in very well. It has put my mind at ease. Keep up the good work.

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Review from Brenda T (Daughter-in-law of Resident) published on 23 May 2019 Submitted via Postal Card
Overall Experience

My Mum in Law has improved greatly since moving into Cold Springs Park Care home. Before she moved in she was insular, now she is joining in and going on outings. The staff are amazing and have really engaged with Mum. Thank you to all the staff at Coldsprings and welcome to the new manager, who is great.

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Review from M K (Wife of Resident) published on 17 May 2019 Submitted via Postal Card
Overall Experience

My husband who was a resident in Spring Lakes (Cold Springs) died in January. His care was exemplary. Everyone was kind, helpful and understanding of his dementia and his last days were made so loving by the staff, who supported the family as well with care.

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Review from Terence R (Son of Resident) published on 9 May 2019 Submitted via Postal Card
Overall Experience

My father has been in Cold Springs for 6 weeks and seems to like it very much. He feels safe and secure. The staff are very nice and helpful. He enjoys the entertainment and the day trip he has to Dalemain.

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Review from Kevin O (Grandson of Resident) published on 11 February 2019 Submitted via Postal Card
Overall Experience

Good spot for Grandad. He is well looked after.

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Review from Theresa L (Daughter of Resident) published on 5 February 2019 Submitted via Postal Card
Overall Experience
Brilliant home, Dad loves it.

The staff are great and they have loads of time for the residents.

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Review from Gillian H (Daughter of Resident) published on 5 February 2019 Submitted via Postal Card
Overall Experience
Cold Springs Park Care Home is brilliant.
All the staff are exceptional at their jobs.
They are there for all. Very caring and good listeners.

Well done to them all.

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Review from Ann C (Sister of Resident) published on 25 October 2018 Submitted via Postal Card
Overall Experience

I found Cold Springs Care Home to be a very warm friendly place. All staff very helpful, lots of good activities every day. Nothing too much trouble. My sister was very well cared for. The short time she was there and would not hesitate to go back for respite.

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Review from C N (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card
Overall Experience

Mum has settled well and is happy at Cold Springs. She joins in all the activities provided by the dedicated activities coordinator, who is absolutely brilliant. We as visitors are treated exceptionally well and are always made to feel welcome at any time. We are happy with the standard of care she receives, especially from the senior staff. Highly recommended. Lovely place.

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Review from Maureen C (Friend of Resident) published on 20 July 2018 Submitted via Postal Card
Overall Experience

Friendly, always welcome, get to join in with activities really enjoy the time here.

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Review from P C (Son of Resident) published on 18 July 2018 Submitted via Postal Card
Overall Experience
My parents stayed for three weeks respite.
The staff were really helpful it was a wonderful time and so good we could visit regularly and were always made welcome. Mum and dad were very well looked after. Thank you,

Cold Springs Park Care Home.

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Review from Margaret D (Friend of Resident) published on 18 July 2018 Submitted via Website
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Booking in my friend was dealt with in a friendly and efficient manner. She enjoyed all aspects of her stay.

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Review from J C (Son of Resident) published on 31 May 2018 Submitted via Postal Card
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I can't praise the staff highly enough, they are a great bunch of people always willing to go the extra mile for the residents.

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Review from Nick M (Regular Volunteer) published on 31 May 2018 Submitted via Postal Card
Overall Experience

The home has changed hands and there is a new atmosphere among the residents and staff of hope and enjoyment. Residents speak of excellent care and plenty of interesting things happening. The staff couldn't do more to help you. They are interested in their work and relate well to the residents. It is a real pleasure to conduct church services here!

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Review from John J (Son of Resident) published on 23 May 2018 Submitted via Postal Card
Overall Experience

Overall we are satisfied with the care given to Mother. We were not too happy when she was transferred to Spring Park as we did not think at the time her dementia had progressed far enough to warrant this, however, it probably has now. Mother gets quite frustrated that there is no one apart from staff that she can have a conversation with. The rooms in Spring Lakes are rather shabbily furnished.

Reply from Clare Sheehan, Careline Advisor at Cold Springs Park Care Home

Thank you for taking the time to complete the review. I appreciate all feedback and have taken note of all comments made.

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Review from R P (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card
Overall Experience

The home is safe for all residents, warm and friendly and the management and staff are very caring towards residents and family members. Nothing is a problem.

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Review from Florence F (Relative of Resident) published on 9 May 2018 Submitted via Postal Card
Overall Experience

A very good home with ver kind and considerate carers, which is very important to all the family, which gives everyone peace of mind.

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Review from Kenneth W (Son of Resident) published on 9 May 2018 Submitted via Postal Card
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A care home is made by its staff and Cold Springs has the best. They treat residents with great respect and are invariably patient, kind and thoughtful. A true home from home.

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Review from C B (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card
Overall Experience
I have used three different care homes within the Penrith area and I have to say this care home is by far the friendliest, caring home my mum has been in for respite.
The care team are so helpful. The manager is so professional, approachable and always at the end of the phone.
Moving forward I will be only using Cold Springs. The only negative is the activities lady who can be a little rude and always in a rush.

This is my only negative.

Reply from Clare Sheehan, Careline Advisor at Cold Springs Park Care Home

Thank you for your very kind comments about Cold Springs which I will pass on to the staff. We will also take on board your comment about the activity staff and improve this area.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (21) & Events (0)

News
  • 24 Sep 2025

    Residents and team members at HC-One’s Cold Springs Park Care Home in Penrith, Cumbria, are celebrating the wonderful impact of one resident’s favourite pastime, knitting, which has found a new...

  • 19 Sep 2025

    HC-One’s Cold Springs Park and Winters Park Care Homes in Penrith, Cumbria, were delighted to receive a visit from Markus Campbell-Savours, MP for Penrith and Solway, on Tuesday, July 29....

  • 18 Sep 2025

    HC-One’s Cold Springs Park Care Home in Penrith, Cumbria, welcomed visitors and guests from their local community to participate in this year’s Care Home Open Week celebrations from Monday, June...

Upcoming Events

There are no upcoming events for Cold Springs Park Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Cold Springs Park Care Home.

Meet the Team (1)

Jacqueline Johnstone
Jacqueline JohnstoneJob Title:Home Manager

“For me, kind care is ensuring that every Resident feels that their wishes and needs are listened do and met.”

As a dedicated healthcare professional, Jacqueline has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Jacqueline closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Cold Springs Park.

When asked what she enjoys most about her role, Jacqueline remarked:

“Each day is different, I love spending time with Residents and their loved ones, they always put a smile on my face.”

Outside of work, Jacqueline extends her caring nature to rescuing animals and is affectionately known by those close to her as a ‘crazy guinea pig lady’.

If you would like to find out more information about Cold Springs Park, Jacqueline would be pleased to welcome you for an informal discussion, over the phone.

T 01768 890360
W hc-one.co.uk

E ColdSpringsPark.Manager@hc-one.co.uk

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