Cold Springs Park Care Home

Coldsprings Park, Scaws Drive, Penrith CA11 8EY
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9.4 94 Reviews
  • Cold Springs Park Care Home, Penrith
Set in the heart of a residential community just on the outskirts of Penrith, Cold Springs Park Care Home offers personalised residential and residential dementia care to older people.

At Cold Springs Park, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends. The catering team work hard to make mealtimes enjoyable for every person, always taking into account individual requirements and preferences.

By getting to know each individual resident at Cold Springs Park, the team strive to ensure there are opportunities for everybody to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, residents are always encouraged to lead their best lives.

Community is also an integral part of life at Cold Springs Park, and the team is dedicated to supporting residents in building strong relationships in the Penrith neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The experienced and friendly home manager leads the whole team at Cold Springs Park to provide the kindest care possible to all residents, ensuring that every person settles in and enjoys the lifestyle on offer.
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Care Provided by Cold Springs Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1826
  • Self-Funded Residential Dementia Care: from £1826
  • RESPITE Self-Funded Residential Care: from £2009
  • RESPITE Self-Funded Residential Dementia Care: from £2009
The price(s) shown are provided by the care home. Contact Cold Springs Park Care Home for full pricing details and T&Cs.

Contact Cold Springs Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cold Springs Park Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jacqueline Johnstone (Home Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (22)

Cold Springs Park Care Home Reviews (94)

9.4

Cold Springs Park Care Home has a Review Score of 9.4 (9.355) out of 10, based on 23 reviews in the last 2 years.
Over all time Cold Springs Park Care Home has 94 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cold Springs Park Care Home
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Total of 94, showing 61-80
Review from Shelagh G (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum recently moved in here. It was a huge change for her. The process of the transition was thoughtful, caring and appropriate for mum, resulting in a safe and stress-free move. Staff then got to know mum quickly and well. I have been impressed and relieved at their patience, attention to details and
the way mum has been treated as an individual rather than institutionalised. The variety of activities and dedication of staff and volunteers is second to none. Thank you.
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Review from Valerie H (Wife of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very helpful, very knowledgeable. My husband has settled in very well. It has put my mind at ease. Keep up the good work.
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Review from Brenda T (Daughter-in-law of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum in Law has improved greatly since moving into Cold Springs Park Care home. Before she moved in she was insular, now she is joining in and going on outings. The staff are amazing and have really engaged with Mum. Thank you to all the staff at Coldsprings and welcome to the new manager, who is
great.
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Review from M K (Wife of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband who was a resident in Spring Lakes (Cold Springs) died in January. His care was exemplary. Everyone was kind, helpful and understanding of his dementia and his last days were made so loving by the staff, who supported the family as well with care.
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Review from Terence R (Son of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in Cold Springs for 6 weeks and seems to like it very much. He feels safe and secure. The staff are very nice and helpful. He enjoys the entertainment and the day trip he has to Dalemain.
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Review from Kevin O (Grandson of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good spot for Grandad. He is well looked after.
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Review from Theresa L (Daughter of Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant home, Dad loves it.
The staff are great and they have loads of time for the residents.
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Review from Gillian H (Daughter of Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cold Springs Park Care Home is brilliant.
All the staff are exceptional at their jobs.
They are there for all. Very caring and good listeners.
Well done to them all.
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Review from Ann C (Sister of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Cold Springs Care Home to be a very warm friendly place. All staff very helpful, lots of good activities every day. Nothing too much trouble. My sister was very well cared for. The short time she was there and would not hesitate to go back for respite.
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Review from C N (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled well and is happy at Cold Springs. She joins in all the activities provided by the dedicated activities coordinator, who is absolutely brilliant. We as visitors are treated exceptionally well and are always made to feel welcome at any time. We are happy with the standard of care she
receives, especially from the senior staff. Highly recommended. Lovely place.
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Review from Maureen C (Friend of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, always welcome, get to join in with activities really enjoy the time here.
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Review from P C (Son of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents stayed for three weeks respite.
The staff were really helpful it was a wonderful time and so good we could visit regularly and were always made welcome. Mum and dad were very well looked after. Thank you,
Cold Springs Park Care Home.
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Review from Margaret D (Friend of Resident) published on 18 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Booking in my friend was dealt with in a friendly and efficient manner. She enjoyed all aspects of her stay.
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Review from J C (Son of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can't praise the staff highly enough, they are a great bunch of people always willing to go the extra mile for the residents.
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Review from Nick M (Regular Volunteer) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has changed hands and there is a new atmosphere among the residents and staff of hope and enjoyment. Residents speak of excellent care and plenty of interesting things happening. The staff couldn't do more to help you. They are interested in their work and relate well to the residents. It is
a real pleasure to conduct church services here!
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Review from John J (Son of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall we are satisfied with the care given to Mother. We were not too happy when she was transferred to Spring Park as we did not think at the time her dementia had progressed far enough to warrant this, however, it probably has now. Mother gets quite frustrated that there is no one apart from staff
that she can have a conversation with. The rooms in Spring Lakes are rather shabbily furnished.
Reply from Clare Sheehan, Careline Advisor at Cold Springs Park Care HomeThank you for taking the time to complete the review. I appreciate all feedback and have taken note of all comments made.
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Review from R P (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is safe for all residents, warm and friendly and the management and staff are very caring towards residents and family members. Nothing is a problem.
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Review from Florence F (Relative of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very good home with ver kind and considerate carers, which is very important to all the family, which gives everyone peace of mind.
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Review from Kenneth W (Son of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A care home is made by its staff and Cold Springs has the best. They treat residents with great respect and are invariably patient, kind and thoughtful. A true home from home.
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Review from C B (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have used three different care homes within the Penrith area and I have to say this care home is by far the friendliest, caring home my mum has been in for respite.
The care team are so helpful. The manager is so professional, approachable and always at the end of the phone.
Moving forward I will
be only using Cold Springs. The only negative is the activities lady who can be a little rude and always in a rush.
This is my only negative.
Reply from Clare Sheehan, Careline Advisor at Cold Springs Park Care HomeThank you for your very kind comments about Cold Springs which I will pass on to the staff. We will also take on board your comment about the activity staff and improve this area.
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Current Review Score: 9.4 (9.355)

Overview of Review Score

The Review Score of 9.4 (9.355) out of 10 for Cold Springs Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.355 for Cold Springs Park Care Home is calculated as follows: ( (175 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (21 Very Poors x 1) ) ÷ 265 Ratings = 4.355
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cold Springs Park Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Jacqueline

Jacqueline Johnstone

Job Title: Home Manager

“For me, kind care is ensuring that every Resident feels that their wishes and needs are listened do and met.”


As a dedicated healthcare professional, Jacqueline has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jacqueline closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Cold Springs Park.


When asked what she enjoys most about her role, Jacqueline remarked:


“Each day is different, I love spending time with Residents and their loved ones, they always put a smile on my face.”


Outside of work, Jacqueline extends her caring nature to rescuing animals and is affectionately known by those close to her as a ‘crazy guinea pig lady’.


If you would like to find out more information about Cold Springs Park, Jacqueline would be pleased to welcome you for an informal discussion, over the phone.


T 01768 890360
W hc-one.co.uk
E ColdSpringsPark.Manager@hc-one.co.uk

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