
Mum is very well looked after and the activities assistants are great at keeping her engagedS T(Daughter of Resident/Service User)



Mum is very well looked after and the activities assistants are great at keeping her engagedS T(Daughter of Resident/Service User)



Set in the heart of a residential community just on the outskirts of Penrith, Cold Springs Park Care Home offers personalised residential and residential dementia care to older people.
At Cold Springs Park, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends. The catering team work hard to make mealtimes enjoyable for every person, always taking into account individual requirements...
Care Provided by Cold Springs Park Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Cold Springs Park Care Home for full pricing details and T&Cs.
Contact Cold Springs Park Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Jacqueline Johnstone (Home Manager)
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (22)
Cold Springs Park Care Home Reviews (94)
Cold Springs Park Care Home has a Review Score of 9.3 (9.336) out of 10, based on 21 reviews in the last 2 years.
Over all time Cold Springs Park Care Home has 94 reviews.
We find all the carers and nurses very helpful and kind. Our mum seems to enjoy the food and everywhere is kept neat and tidy.
An overall improvement since Cold Springs has been taken over by HC-One (not before time). The atmosphere has changed for the better, public areas are brighter and cleaner. What a pity this doesn't get a mention in the local papers. All too ready to condemn, never giving praise when there is a marked improvement all round.
I am the pastoral care coordinator for St Andrew's Church Penrith and over 2017 (and into 2018) I have visited the home every month. I find the management very helpful and doing a good job, as do the nursing staff with the residents and their care. I am aware some residents do present difficulties but they are dealt with by compassion and dignity. The home and rooms are clean and I find the staff amenable to the approaches I make.
We love the place, the care is exceptional and the environment light and airy. The only "area of difficulty" at the moment is that as mum doesn't have dementia, she needs a lot of intellectual stimulation (even though she doesn't remember it) so more activities please. Otherwise, every aspect of the facility is wonderful.
Home excellent and friendly at all times. Didn't agree with the report. Management are excellent along with staff they always put the residents first. Clean and tidy home. I would highly recommend Cold Springs Park to any of my family including myself.
Cold Springs Park Care Home provided us with a much needed short-term solution to an unexpected family emergency. Our thanks to the manager and her team.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
We as a family are happy with the standards of service, care and facilities in Cold Springs Park Care Home, we feel that our Gran is being looked after well and treated with dignity. The staff are caring and professional and we have no complaints.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
He was moved into normal residential area after a few weeks with his cognitive function improved - 2 weeks later has returned home and continues to improve. The care and homely surroundings of Cold Springs were exemplary. The only thing lacking were facilities for ongoing cognitive therapy such as a kitchen area.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
My mother has been in this home for the past 15 months. She has, since entering this home improved dramatically she has put on weight and stimulated by the activities in which she participated each day.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
I've only been here for a while, I like my room very much and I hope to make friends with my fellow residents. All the workers here are very helpful.
I have been working here as a volunteer since November 2015 and everything I have seen here so far has been excellent. The residents I have spoken to seem to enjoy staying here and there is always a range of activities for them to do. The staff are all very friendly to both residents and visitors and are always happy to help with anything requested. I would definitely recommend Cold Springs to anyone who needs a care home.
Both my father and father-in-law are in this home, my father-in-law has been here for last 3 years and the care in Spring Lakes has been excellent so when the time came for my father to go into residential care I had no qualms about getting him into Cold Springs. The level of care is excellent staff attentive both to residents and family, nothing is too much trouble. I am always updated if there are any issues, staff are very approachable, from maintenance, cooks, cleaners and carers they are always friendly and I cannot recommend this home enough. I do think the cost is very expensive compare to homes in other areas.
My experience of the home has been varied since I first started volunteering but always enjoyable. Being involved in group activities such as scrabble and quizzes with the residents gave one a great insight into the community feel the home brings with no tensions. I also have worked on a more personal and individual basis which has allowed me to understand more about the residents and their feelings about the home which have always been positive. Overall volunteering at Cold Springs has been a great experience for myself and the staff have always been extremely helpful.
I started volunteering over a year ago and everyone is very welcoming. The home itself is lovely and bright and the new décor is very stylish. I've always found all the staff very helpful and pleasant.
Bed Vacancies
Please contact us for latest vacancies.
News (21) & Events (0)
- 24 Sep 2025
Residents and team members at HC-One’s Cold Springs Park Care Home in Penrith, Cumbria, are celebrating the wonderful impact of one resident’s favourite pastime, knitting, which has found a new...
- 19 Sep 2025
HC-One’s Cold Springs Park and Winters Park Care Homes in Penrith, Cumbria, were delighted to receive a visit from Markus Campbell-Savours, MP for Penrith and Solway, on Tuesday, July 29....
- 18 Sep 2025
HC-One’s Cold Springs Park Care Home in Penrith, Cumbria, welcomed visitors and guests from their local community to participate in this year’s Care Home Open Week celebrations from Monday, June...
There are no upcoming events for Cold Springs Park Care Home.
Accreditations
There are no accreditations posted yet for Cold Springs Park Care Home.
Meet the Team (1)

“For me, kind care is ensuring that every Resident feels that their wishes and needs are listened do and met.”
As a dedicated healthcare professional, Jacqueline has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Jacqueline closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Cold Springs Park.
When asked what she enjoys most about her role, Jacqueline remarked:
“Each day is different, I love spending time with Residents and their loved ones, they always put a smile on my face.”
Outside of work, Jacqueline extends her caring nature to rescuing animals and is affectionately known by those close to her as a ‘crazy guinea pig lady’.
If you would like to find out more information about Cold Springs Park, Jacqueline would be pleased to welcome you for an informal discussion, over the phone.
T 01768 890360W hc-one.co.uk
E ColdSpringsPark.Manager@hc-one.co.uk
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cold Springs Park Care Home to verify any information. View our terms and conditions. Cold Springs Park Care Home has an Enhanced Service -more info.