Cold Springs Park Care Home

As the weather had not been too good I was unable to visit my husband as often as I would have liked but when I was able it was very noticeable to see definite improvements have taken place at Cold Springs Park Care Home. Everywhere is looking fresh and clean. Even though I have been unable to visit, it was noticeable how well, clean and tidy my husband was. I think the carers are very kind and caring and understand all my husband's needs.

I have a friend in the home and I have just been able to come for a visit. Wonderful to see her. She looked so well and is being well looked after. Thank you.

All the staff take good, genuine care of my husband and keep me informed of his condition and needs.

As a family we have experienced a difficult year - Dad is now a resident at Cold Springs Park Care Home in Penrith and we are so happy with the support and care given. We have been on a huge learning curve and the staff at Cold Springs, in particular the manager of the unit, have been supportive and understanding - nothing ever seems to be a problem and always goes above and beyond to make sure we are involved with all decisions. We know that Dad is safe and well looked after. The home is very clean and I know a complete decorative overhaul has just taken place this year. From the pictures, they have supplied the rooms look elegant, comfortable and extremely welcoming.

We cannot thank you enough for the exemplary care, help and support you all displayed.

All staff extremely helpful and friendly.

I have a friend who is in Cold Springs Park. I am unable to visit as I live far away. The staff have been very accommodating with my phone calls and Skype calls. My friend is very happy and has come on in leaps and bounds since going into Cold Springs Park. She has joined in with activities and even when speaking to her on the phone and seeing her on Skype I can see a vast improvement in her. She says it's just like staying in a hotel.

My mother is very happy in Cold Springs Park, she would like more activities but recognises that Covid has affected the staff's abilities to provide activities. She has an excellent relationship with staff members who show her great kindness and care for her needs. My mothers main/only complaint is that the food can often be poor and I am concerned that she doesn't eat a well balanced diet.

My mother is happy in Cold Springs, they are always so helpful when I ring up and if they've got time, they take the phone to her so she can hear my voice, even though she can't say much. I feel they always keep me informed on everything and always seem cheerful to the residents even though having worked in a care home myself, I know it's not easy.

My husband was admitted to Cold Springs Park last year and has settled well at the home, thanks to the experienced and committed staff. Though visits have of course been restricted, the standards of care and support have been excellent during this very difficult time.

The manager and staff of Cold Springs have done a great job of keeping our relatives safe and well around very difficult times with Covid19. I am very grateful that my mum has remained well. Staff have great empathy and understand the difficulties and upset caused by Covid restrictions and have done their best to facilitate successful communication.

When Mum first became a resident at the home, the family was apprehensive about how it would work for her, however, we need not have worried - the standard of care and friendliness is excellent and Mum could not be anywhere better. The staff have been particularly good during COVID by taking all precautions possible to stay virus-free. Now that some limited visiting is possible, they are doing everything possible to keep residents safe as well as making visits as pleasant as possible. We could not ask for more.

My mother has received an outstanding level of care during this very difficult period. The staff have been fantastic in what must have been a very stressful time for them.

Father very well looked after, all the staff polite and kind. Plenty of things to do if they want to. No complaints from the family. Food ok dad likes it keep up the good work.

My greatest worry, however, is the number of confused residents that appear to wander the "residential" care home clearly suffering from dementia and many unable to converse. My mother-in-law has noticed this and does find it upsetting at times. On the whole, the care given is adequate but it is not somewhere I would choose for my mother-in-law were we to have this choice again. I would say, however, when asked about moving she says she does not want to move to another care home.

Visited every Friday (almost) for 11 months, bringing Holy Communion to residents. We have always been made welcome by all staff and management. Where ever possible a quiet area has been found for our short service. Residents appeared happy and well looked after. We have been invited to visit on other days, but to date, that has bot been possible. One particular staff member has been outstanding in putting our visits in the diary and arranging/bringing residents to the service.

Whilst it wasn't to be, they have made my withdrawal from this lovely 'family' gentle and supportive, leaving me with happy memories that will last.

The care showed to our 'Gran' was second to none. Gran spent a very peaceful end to her life. She was treated with extreme dignity and care for which we were grateful. The staff and facilities at Cold Springs are top-notch. Thank you.

Every time I've visited the staff have been friendly and pleasant, also caring to my mother.

Gran has just recently become a resident at Cold Springs. Right from the start, she has been treated very well and she receives all the attention she requires. The staff are very supportive and treat her with great compassion and dignity. The facilities at Cold Springs are all that Gran requires and it is great for her to be surrounded by people after spending years on her own.