Cold Springs Park Care Home

Coldsprings Park, Scaws Drive, Penrith CA11 8EY
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9.4 94 Reviews
  • Cold Springs Park Care Home, Penrith
Set in the heart of a residential community just on the outskirts of Penrith, Cold Springs Park Care Home offers personalised residential and residential dementia care to older people.

At Cold Springs Park, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends. The catering team work hard to make mealtimes enjoyable for every person, always taking into account individual requirements and preferences.

By getting to know each individual resident at Cold Springs Park, the team strive to ensure there are opportunities for everybody to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, residents are always encouraged to lead their best lives.

Community is also an integral part of life at Cold Springs Park, and the team is dedicated to supporting residents in building strong relationships in the Penrith neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The experienced and friendly home manager leads the whole team at Cold Springs Park to provide the kindest care possible to all residents, ensuring that every person settles in and enjoys the lifestyle on offer.
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Care Provided by Cold Springs Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1826
  • Self-Funded Residential Dementia Care: from £1826
  • RESPITE Self-Funded Residential Care: from £2009
  • RESPITE Self-Funded Residential Dementia Care: from £2009
The price(s) shown are provided by the care home. Contact Cold Springs Park Care Home for full pricing details and T&Cs.

Contact Cold Springs Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cold Springs Park Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jacqueline Johnstone (Home Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (22)

Cold Springs Park Care Home Reviews (94)

9.4

Cold Springs Park Care Home has a Review Score of 9.4 (9.355) out of 10, based on 23 reviews in the last 2 years.
Over all time Cold Springs Park Care Home has 94 reviews.

Overall Experience
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Date Published
  • 94
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Reviewer Connection to Cold Springs Park Care Home
  • 36
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Total of 94, showing 41-60
Review from A H (Wife of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have felt very reassured during the difficult times, when Covid-19 was gripping the nation, that my husband was in competent and safe hands at Cold Springs Park Care Home, Penrith.
Now restrictions are lifting and activities can resume, I am sure everyone will benefit from a more open home.
All
the staff take good, genuine care of my husband and keep me informed of his condition and needs.
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Review from Lesley G (Daughter of Resident) published on 9 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we have experienced a difficult year - Dad is now a resident at Cold Springs Park Care Home in Penrith and we are so happy with the support and care given. We have been on a huge learning curve and the staff at Cold Springs, in particular the manager of the unit, have been supportive and
understanding - nothing ever seems to be a problem and always goes above and beyond to make sure we are involved with all decisions. We know that Dad is safe and well looked after. The home is very clean and I know a complete decorative overhaul has just taken place this year. From the pictures, they have supplied the rooms look elegant, comfortable and extremely welcoming.
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Review from Malcolm H (Son of Resident) published on 7 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From joining Cold Springs Park Care Home in September 2018, we have never ceased to be very pleasantly surprised by the overall standards of care, cleanliness, inclusivity and activities displayed by all members of staff - from housekeeping to management.
The facilities are well-maintained (and recently
refurbished). All rooms seem to be of sufficient size to be simultaneously cosy and spacious.
Within days of her arrival, all staff made the connection between my mother and us, referring to us by name and remembering our drinks preferences.
Activities are inclusive and made up of a good balance of physical, creative and mentally stimulating.
Also to be commended was the presence of one of the (off-duty) admin members on Christmas Day - with her daughter - to ensure that none of the residents was unvisited on the day. No less appreciated was the presence of the same member and manager at my mother's funeral.
We cannot thank you enough for the exemplary care, help and support you all displayed.
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Review from A E (Daughter of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff extremely helpful and friendly.
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Review from Joanne S (Friend of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a friend who is in Cold Springs Park. I am unable to visit as I live far away. The staff have been very accommodating with my phone calls and Skype calls. My friend is very happy and has come on in leaps and bounds since going into Cold Springs Park. She has joined in with activities and even
when speaking to her on the phone and seeing her on Skype I can see a vast improvement in her. She says it's just like staying in a hotel.
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Review from S W (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very happy in Cold Springs Park, she would like more activities but recognises that Covid has affected the staff's abilities to provide activities. She has an excellent relationship with staff members who show her great kindness and care for her needs. My mothers main/only complaint is
that the food can often be poor and I am concerned that she doesn't eat a well balanced diet.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Cold Springs Park Care HomeAt Cold Springs Park we are providing activities along with visiting. Sadly, due to Covid-19 restrictions, we have been unable to have outside entertainment but our Wellbeing Team have been providing activities within the home. The activities have included quizzes, daily exercise, crafts and gardening. Themed days are also enjoyed by both Residents and staff. Recent themes have included Kindness day, Chinese New Year, Burns night, Queens Birthday and St George’s Day. Our Wellbeing Co-ordinators are always open to suggestions for new things to do. We provide hot meals at breakfast, lunch and tea, but we are happy to accommodate hot meals at other times if requested. We also provide snacks and drinks throughout the day. We endeavour to meet Residents needs and wishes and the Catering Team are happy to provide alternatives as requested.
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Review from Carole S (Daughter of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happy in Cold Springs, they are always so helpful when I ring up and if they've got time, they take the phone to her so she can hear my voice, even though she can't say much. I feel they always keep me informed on everything and always seem cheerful to the residents even though having worked
in a care home myself, I know it's not easy.
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Review from C P (Wife of Resident) published on 25 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to Cold Springs Park last year and has settled well at the home, thanks to the experienced and committed staff. Though visits have of course been restricted, the standards of care and support have been excellent during this very difficult time.
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Review from T C (Daughter of Resident) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager and staff of Cold Springs have done a great job of keeping our relatives safe and well around very difficult times with Covid19. I am very grateful that my mum has remained well. Staff have great empathy and understand the difficulties and upset caused by Covid restrictions and have done
their best to facilitate successful communication.
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Review from R T (Son of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Mum first became a resident at the home, the family was apprehensive about how it would work for her, however, we need not have worried - the standard of care and friendliness is excellent and Mum could not be anywhere better. The staff have been particularly good during COVID by taking all precautions
possible to stay virus-free. Now that some limited visiting is possible, they are doing everything possible to keep residents safe as well as making visits as pleasant as possible. We could not ask for more.
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Review from D W (Son of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received an outstanding level of care during this very difficult period. The staff have been fantastic in what must have been a very stressful time for them.
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Review from H D (Daughter of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father very well looked after, all the staff polite and kind. Plenty of things to do if they want to. No complaints from the family. Food ok dad likes it keep up the good work.
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Review from Alan S (Son-in-law of Resident) published on 2 March 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Cold Springs Park has a clean and well-maintained appearance, I find the management approachable and they appear to say all the right things. However, the standard of the care given to my mother-in-law is varied and the attitude of some of the staff leaves a lot to be desired. She informs me that the
quality of the food is inconsistent which is concerning as she needs to keep her weight up.
My greatest worry, however, is the number of confused residents that appear to wander the "residential" care home clearly suffering from dementia and many unable to converse. My mother-in-law has noticed this and does find it upsetting at times. On the whole, the care given is adequate but it is not somewhere I would choose for my mother-in-law were we to have this choice again. I would say, however, when asked about moving she says she does not want to move to another care home.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Cold Springs Park Care HomeThank you for taking the time to complete a review for Cold Springs Park and we are very sorry to hear that the standards of care experienced by your Mother-in-law is varied and that the attitude of some colleagues is not as expected. We will share your feedback with our team and reflect on the concerns raised and reiterate our expectations of colleagues to have a professional and kind approach to all they do.
We would be delighted to complete a full review with your Mother-in-law to discuss the worries she has in regards to residents living in the same community and will strive to ease her concerns and discuss her care plan to resolve as many worries as we can. We can also meet with her and you to review the type of food she enjoys with our chef and hospitality specialist to assist to offer her a menu which she will be happier with and which will meet her nutritional needs.
Please do not hesitate to contact the Home Manager Jacqui Johnstone who can arrange this for you.
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Review from J P (Regular Volunteer) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited every Friday (almost) for 11 months, bringing Holy Communion to residents. We have always been made welcome by all staff and management. Where ever possible a quiet area has been found for our short service. Residents appeared happy and well looked after. We have been invited to visit on other
days, but to date, that has bot been possible. One particular staff member has been outstanding in putting our visits in the diary and arranging/bringing residents to the service.
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Review from S H (Wife of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I wish to record my appreciation for the wonderful care and support my husband and I have received from the managers, carers and cleaning staff at Spring Lakes during the last 18 months - where I have always been received and welcomed with a smile and been listened to.
More especially during the time
my husband spent in hospital before his death - their concern and willingness to accommodate my wishes for his end of life support at Spring Lakes was a great help to me at a difficult time.
Whilst it wasn't to be, they have made my withdrawal from this lovely 'family' gentle and supportive, leaving me with happy memories that will last.
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Review from I H (Son-in-law of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care showed to our 'Gran' was second to none. Gran spent a very peaceful end to her life. She was treated with extreme dignity and care for which we were grateful. The staff and facilities at Cold Springs are top-notch. Thank you.
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Review from C J (Son of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I've visited the staff have been friendly and pleasant, also caring to my mother.
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Review from J H (Daughter of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Gran has just recently become a resident at Cold Springs. Right from the start, she has been treated very well and she receives all the attention she requires. The staff are very supportive and treat her with great compassion and dignity. The facilities at Cold Springs are all that Gran requires and
it is great for her to be surrounded by people after spending years on her own.
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Review from F G (Daughter of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely happy with the care my mum has received for the last 10 years.
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Review from Carol S (Daughter-in-law of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very welcoming and very friendly. The home is very clean, more like a home from home. Very well presented. Love that there are activities on for the residents. My mother-in-law has settled in very well.
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Current Review Score: 9.4 (9.355)

Overview of Review Score

The Review Score of 9.4 (9.355) out of 10 for Cold Springs Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.355 for Cold Springs Park Care Home is calculated as follows: ( (175 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (21 Very Poors x 1) ) ÷ 265 Ratings = 4.355
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cold Springs Park Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Jacqueline

Jacqueline Johnstone

Job Title: Home Manager

“For me, kind care is ensuring that every Resident feels that their wishes and needs are listened do and met.”


As a dedicated healthcare professional, Jacqueline has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jacqueline closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Cold Springs Park.


When asked what she enjoys most about her role, Jacqueline remarked:


“Each day is different, I love spending time with Residents and their loved ones, they always put a smile on my face.”


Outside of work, Jacqueline extends her caring nature to rescuing animals and is affectionately known by those close to her as a ‘crazy guinea pig lady’.


If you would like to find out more information about Cold Springs Park, Jacqueline would be pleased to welcome you for an informal discussion, over the phone.


T 01768 890360
W hc-one.co.uk
E ColdSpringsPark.Manager@hc-one.co.uk

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cold Springs Park Care Home to verify any information. View our terms and conditions. Cold Springs Park Care Home has an Enhanced Service - more info.