Submit a Review for Lumley Residential Home
Willington Care Village, Hall Lane Est, Willington, Crook, DL15 0PW
View full details of Lumley Residential HomeLatest Reviews for Lumley Residential Home
15 April 2026
My wife is so well looked after at Lumley, all the staff are lovely to her. She's always clean and tidy. Whenever I'm there the staff chat to me also and bring me cake and coffee. My wife looks much more relaxed and happy here. The staff are so kind and caring.
09 April 2026
My mam came to Lumley Court in January 2026, she has vascular dementia. From the very first day I could see what a lovely "family" feel the home has. The staff take their time with the residents, they engage with the, showing, caring and compassion. There is activities that stimulates them and those
that don't feel like it are given 1-2-1. The food is really fantastic, all home made treats. To sum up, I feel relaxed that my mam is safe, well fed, spoken to kindly and loved!
07 April 2026
My mam looks so much calmer and happy here. The staff do activities and I love to see her dancing and singing again. It feels like a home from home. The staff are kind, respectful and even though mam can be difficult so great patience and understanding- mam is always clean, well dressed and loves
the home cooked meals. She has enjoyed going out for lunch with the activities lady and playing bingo. What a lovely home!
30 January 2026
My Mam has been in Lumley Court for over 3 years now. Prior to that she was cared for at home by my Dad who subsequently became ill and could no care for her. Since being at Lumley Court she is happier and healthier than she was before. She still has dementia of course but the staff are great with
her and the residents. You really won't find a nicer group of carers and nurses to look after your loved ones. There are lots of social activities and the Home is often decorated with the current theme - Halloween was spectacular. To see her so happy gives a lot of comfort to me. I live a long way away so being able to trust her with such a loving team is a great relief.
23 January 2026
The staff are welcoming and interact well with residents and visitors. The rooms would benefit from en-suite showers but these would be expensive and may present health and safety issues so this be unfair. Activities are regular and there are regular professional acts of a good standard. Access to a
kitchen area for visitors is a great bonus. I have experience of five local care homes and Lumley Court is the best.
23 January 2026
My overall experience is that the staff show great respect, patience, care and professionalism to the residence. I trust the home with my lovely mam. Activities could be more bespoke to individuals needs + rooms. In the last 3 months, the food has improved significantly and is appropriate and
nutrious. Mam looks forward to it. Sometimes residents wait at the exit, which is uncomfortable when leaving or entering. The room is lovely but I think the bathroom is old and in need of updating. The garden space is good but could be more interesting and beautiful for the residence. Its an important space.
23 January 2026
I feel respected and cared for.
23 January 2026
A compassionate caring, professional respectful staff and environment. Residents are treated as human beings where individual needs and wants are rooted in respect for each person's human dignity. An atmosphere of loving, kind, bespoke care prevails where residents and their families are welcomed
with equal kindness and respect.
19 January 2026
My gran has been here a few months now. Whenever I've been to visit I always feel like she's home rather than just in care home. Shes always happy, well presnted and settled. The staff and the management are lovely and I can tell by their interaction's that they care for their residents and it's not
just a job to them. I'm always made to feel welcome and nothing is a trouble to them.
23 April 2025
To all the Lumley Court care staff and nurse, thank you for looking after my mum while she was with you. She had many happy moments with you enjoying the company of other residents, sociable meal times and the activities. Thank you for all the times the staff allowed me to talk to my mum down the
phone even at the very end. All these memories are treasured memories for me her daughter and the extended family. Also thank you for being so welcoming to us when we visited as a family on the several occasions we came with my husband and my family and our dog we are grateful for the perfect level of communication we have received while she was in Lumley court. The family will appreciate your dedication to your duties for the rest of our lives.
27 September 2024
On the day I found out my lovely mum had to go into residential care I was heartbroken. All my fears and tears subsided as I got to know the staff at Lumley Court. Mum has a lovely room with her own possessions around her. Mum has always taken a pride in her appearance and the staff make sure her
nails are painted and her outfits are colour-matched. She is always clean and tidy. Nothing is too much trouble for any of the staff at Lumley Court and our concerns are listened to and dealt with quickly. The staff are kind, amazing and very supportive. They can lighten the mood with a laugh and a smile.
10 September 2024
I am very pleased and happy with my daughter's care at Lumley Court.
12 August 2024
I can't really fault the level of care Mam gets, some staff are good with her and others excellent. Some staff treat family members more favourably than others and some are unprofessional and rude.
The rooms could do with being refreshed and repainted/updated. Since the new activities staff member
joined, activities have improved and have been more tailored for different levels of dementia patients. Safety/security is of a concern as residents should not be able to get off the unit and this has happened on several occasions.
27 September 2023
No complaints, staff do excellent work.
06 August 2023
2022 was a bad year but since January 2023 and new management, the home has become a lot better.
All the carers go out of their way to help you.
28 July 2023
The unit Lead is very good at keeping everyone informed and involved. The staff are very accommodating and look after the patients exceptionally well. We have no concerns at all.
21 July 2023
Everyone is marvelous in in Jefrey Court. Staff and clients I love them all the care is very good and my daughter is coming on very good.
29 June 2023
From the moment of admission, I felt extremely comfortable leaving my mother here. The staff have gone above and beyond to accommodate both my mother and myself. The level of care is outstanding. The bedrooms are a little shabby but satisfactory for what is needed. In a short time, I feel like more
has been done here than in hospital.
22 June 2023
The care and compassion from all the staff is excellent. All the staff are friendly to us when we visit. The feeling when you walk in is calming and inviting. The staff treat all residents with the highest possible level of extraordinary care. Nothing is too much trouble. We know we have chosen the
right home.
28 April 2023
I just want to say the care my mam has had from staff in Lumley is fantastic. If I have had a problem, I know I can go to the staff, and it's sorted straight away. She is now near the end of her life, and the staff are still there for her and the family. I cannot fault them one bit, making my mam so
comfortable and there for when we need them.
Latest Reviews for Lumley Residential Home
15 April 2026
My wife is so well looked after at Lumley, all the staff are lovely to her. She's always clean and tidy. Whenever I'm there the staff chat to me also and bring me cake and coffee. My wife looks much more relaxed and happy here. The staff are so kind and caring.
09 April 2026
My mam came to Lumley Court in January 2026, she has vascular dementia. From the very first day I could see what a lovely "family" feel the home has. The staff take their time with the residents, they engage with the, showing, caring and compassion. There is activities that stimulates them and those
that don't feel like it are given 1-2-1. The food is really fantastic, all home made treats. To sum up, I feel relaxed that my mam is safe, well fed, spoken to kindly and loved!
07 April 2026
My mam looks so much calmer and happy here. The staff do activities and I love to see her dancing and singing again. It feels like a home from home. The staff are kind, respectful and even though mam can be difficult so great patience and understanding- mam is always clean, well dressed and loves
the home cooked meals. She has enjoyed going out for lunch with the activities lady and playing bingo. What a lovely home!
30 January 2026
My Mam has been in Lumley Court for over 3 years now. Prior to that she was cared for at home by my Dad who subsequently became ill and could no care for her. Since being at Lumley Court she is happier and healthier than she was before. She still has dementia of course but the staff are great with
her and the residents. You really won't find a nicer group of carers and nurses to look after your loved ones. There are lots of social activities and the Home is often decorated with the current theme - Halloween was spectacular. To see her so happy gives a lot of comfort to me. I live a long way away so being able to trust her with such a loving team is a great relief.
23 January 2026
The staff are welcoming and interact well with residents and visitors. The rooms would benefit from en-suite showers but these would be expensive and may present health and safety issues so this be unfair. Activities are regular and there are regular professional acts of a good standard. Access to a
kitchen area for visitors is a great bonus. I have experience of five local care homes and Lumley Court is the best.
23 January 2026
My overall experience is that the staff show great respect, patience, care and professionalism to the residence. I trust the home with my lovely mam. Activities could be more bespoke to individuals needs + rooms. In the last 3 months, the food has improved significantly and is appropriate and
nutrious. Mam looks forward to it. Sometimes residents wait at the exit, which is uncomfortable when leaving or entering. The room is lovely but I think the bathroom is old and in need of updating. The garden space is good but could be more interesting and beautiful for the residence. Its an important space.
23 January 2026
I feel respected and cared for.
23 January 2026
A compassionate caring, professional respectful staff and environment. Residents are treated as human beings where individual needs and wants are rooted in respect for each person's human dignity. An atmosphere of loving, kind, bespoke care prevails where residents and their families are welcomed
with equal kindness and respect.
19 January 2026
My gran has been here a few months now. Whenever I've been to visit I always feel like she's home rather than just in care home. Shes always happy, well presnted and settled. The staff and the management are lovely and I can tell by their interaction's that they care for their residents and it's not
just a job to them. I'm always made to feel welcome and nothing is a trouble to them.
23 April 2025
To all the Lumley Court care staff and nurse, thank you for looking after my mum while she was with you. She had many happy moments with you enjoying the company of other residents, sociable meal times and the activities. Thank you for all the times the staff allowed me to talk to my mum down the
phone even at the very end. All these memories are treasured memories for me her daughter and the extended family. Also thank you for being so welcoming to us when we visited as a family on the several occasions we came with my husband and my family and our dog we are grateful for the perfect level of communication we have received while she was in Lumley court. The family will appreciate your dedication to your duties for the rest of our lives.
27 September 2024
On the day I found out my lovely mum had to go into residential care I was heartbroken. All my fears and tears subsided as I got to know the staff at Lumley Court. Mum has a lovely room with her own possessions around her. Mum has always taken a pride in her appearance and the staff make sure her
nails are painted and her outfits are colour-matched. She is always clean and tidy. Nothing is too much trouble for any of the staff at Lumley Court and our concerns are listened to and dealt with quickly. The staff are kind, amazing and very supportive. They can lighten the mood with a laugh and a smile.
10 September 2024
I am very pleased and happy with my daughter's care at Lumley Court.
12 August 2024
I can't really fault the level of care Mam gets, some staff are good with her and others excellent. Some staff treat family members more favourably than others and some are unprofessional and rude.
The rooms could do with being refreshed and repainted/updated. Since the new activities staff member
joined, activities have improved and have been more tailored for different levels of dementia patients. Safety/security is of a concern as residents should not be able to get off the unit and this has happened on several occasions.
27 September 2023
No complaints, staff do excellent work.
06 August 2023
2022 was a bad year but since January 2023 and new management, the home has become a lot better.
All the carers go out of their way to help you.
28 July 2023
The unit Lead is very good at keeping everyone informed and involved. The staff are very accommodating and look after the patients exceptionally well. We have no concerns at all.
21 July 2023
Everyone is marvelous in in Jefrey Court. Staff and clients I love them all the care is very good and my daughter is coming on very good.
29 June 2023
From the moment of admission, I felt extremely comfortable leaving my mother here. The staff have gone above and beyond to accommodate both my mother and myself. The level of care is outstanding. The bedrooms are a little shabby but satisfactory for what is needed. In a short time, I feel like more
has been done here than in hospital.
22 June 2023
The care and compassion from all the staff is excellent. All the staff are friendly to us when we visit. The feeling when you walk in is calming and inviting. The staff treat all residents with the highest possible level of extraordinary care. Nothing is too much trouble. We know we have chosen the
right home.
28 April 2023
I just want to say the care my mam has had from staff in Lumley is fantastic. If I have had a problem, I know I can go to the staff, and it's sorted straight away. She is now near the end of her life, and the staff are still there for her and the family. I cannot fault them one bit, making my mam so
comfortable and there for when we need them.