Submit a Review for Lumley Residential Home
Willington Care Village, Hall Lane Est, Willington, Crook, DL15 0PW
View full details of Lumley Residential HomeLatest Reviews for Lumley Residential Home
23 January 2026
The staff are welcoming and interact well with residents and visitors. The rooms would benefit from en-suite showers but these would be expensive and may present health and safety issues so this be unfair. Activities are regular and there are regular professional acts of a good standard. Access to a
kitchen area for visitors is a great bonus. I have experience of five local care homes and Lumley Court is the best.
23 January 2026
My overall experience is that the staff show great respect, patience, care and professionalism to the residence. I trust the home with my lovely mam. Activities could be more bespoke to individuals needs + rooms. In the last 3 months, the food has improved significantly and is appropriate and
nutrious. Mam looks forward to it. Sometimes residents wait at the exit, which is uncomfortable when leaving or entering. The room is lovely but I think the bathroom is old and in need of updating. The garden space is good but could be more interesting and beautiful for the residence. Its an important space.
23 January 2026
I feel respected and cared for.
23 January 2026
A compassionate caring, professional respectful staff and environment. Residents are treated as human beings where individual needs and wants are rooted in respect for each person's human dignity. An atmosphere of loving, kind, bespoke care prevails where residents and their families are welcomed
with equal kindness and respect.
19 January 2026
My gran has been here a few months now. Whenever I've been to visit I always feel like she's home rather than just in care home. Shes always happy, well presnted and settled. The staff and the management are lovely and I can tell by their interaction's that they care for their residents and it's not
just a job to them. I'm always made to feel welcome and nothing is a trouble to them.
23 April 2025
To all the Lumley Court care staff and nurse, thank you for looking after my mum while she was with you. She had many happy moments with you enjoying the company of other residents, sociable meal times and the activities. Thank you for all the times the staff allowed me to talk to my mum down the
phone even at the very end. All these memories are treasured memories for me her daughter and the extended family. Also thank you for being so welcoming to us when we visited as a family on the several occasions we came with my husband and my family and our dog we are grateful for the perfect level of communication we have received while she was in Lumley court. The family will appreciate your dedication to your duties for the rest of our lives.
27 September 2024
On the day I found out my lovely mum had to go into residential care I was heartbroken. All my fears and tears subsided as I got to know the staff at Lumley Court. Mum has a lovely room with her own possessions around her. Mum has always taken a pride in her appearance and the staff make sure her
nails are painted and her outfits are colour-matched. She is always clean and tidy. Nothing is too much trouble for any of the staff at Lumley Court and our concerns are listened to and dealt with quickly. The staff are kind, amazing and very supportive. They can lighten the mood with a laugh and a smile.
10 September 2024
I am very pleased and happy with my daughter's care at Lumley Court.
12 August 2024
I can't really fault the level of care Mam gets, some staff are good with her and others excellent. Some staff treat family members more favourably than others and some are unprofessional and rude.
The rooms could do with being refreshed and repainted/updated. Since the new activities staff member
joined, activities have improved and have been more tailored for different levels of dementia patients. Safety/security is of a concern as residents should not be able to get off the unit and this has happened on several occasions.
27 September 2023
No complaints, staff do excellent work.
06 August 2023
2022 was a bad year but since January 2023 and new management, the home has become a lot better.
All the carers go out of their way to help you.
28 July 2023
The unit Lead is very good at keeping everyone informed and involved. The staff are very accommodating and look after the patients exceptionally well. We have no concerns at all.
21 July 2023
Everyone is marvelous in in Jefrey Court. Staff and clients I love them all the care is very good and my daughter is coming on very good.
29 June 2023
From the moment of admission, I felt extremely comfortable leaving my mother here. The staff have gone above and beyond to accommodate both my mother and myself. The level of care is outstanding. The bedrooms are a little shabby but satisfactory for what is needed. In a short time, I feel like more
has been done here than in hospital.
22 June 2023
The care and compassion from all the staff is excellent. All the staff are friendly to us when we visit. The feeling when you walk in is calming and inviting. The staff treat all residents with the highest possible level of extraordinary care. Nothing is too much trouble. We know we have chosen the
right home.
28 April 2023
I just want to say the care my mam has had from staff in Lumley is fantastic. If I have had a problem, I know I can go to the staff, and it's sorted straight away. She is now near the end of her life, and the staff are still there for her and the family. I cannot fault them one bit, making my mam so
comfortable and there for when we need them.
21 March 2023
Following an issue with my father's personal hygiene and some communication problems, I raised the concerns surrounding these with Lumley Court's manager. She listened to my concerns and suggestions and was very prompt and took action straight away. Dad's care package was updated, and an agreed
action plan was put into place between the care staff and family members to help dad be more comfortable. The manager and senior staff gave dad and family their support and I thank them for their understanding.
22 June 2022
My father was in a care home and had a stroke. We were told that they would not be taking him back so we moved him here and he has progressed more than we expected. The staff really do care for the residents. The manner in which they speak to them and handle them is nothing short of respect. My
father is always clean and tidy and shaved and hair washed, sometimes not always wearing someone else's clothing, but we have put this down to various covid problems. There is plenty of entertainment for the residents, always something going on. My father is very happy here and so are we, and couldn't ask for more.
22 June 2022
Some staff are friendly and some are not. The laundry system does not work my husband is often wearing other people's clothes.
21 June 2022
Excellent staff, clean and tidy room. Can't fault, even good parking for visitors. Staff show great respect for residents and visitors alike.
Latest Reviews for Lumley Residential Home
23 January 2026
The staff are welcoming and interact well with residents and visitors. The rooms would benefit from en-suite showers but these would be expensive and may present health and safety issues so this be unfair. Activities are regular and there are regular professional acts of a good standard. Access to a
kitchen area for visitors is a great bonus. I have experience of five local care homes and Lumley Court is the best.
23 January 2026
My overall experience is that the staff show great respect, patience, care and professionalism to the residence. I trust the home with my lovely mam. Activities could be more bespoke to individuals needs + rooms. In the last 3 months, the food has improved significantly and is appropriate and
nutrious. Mam looks forward to it. Sometimes residents wait at the exit, which is uncomfortable when leaving or entering. The room is lovely but I think the bathroom is old and in need of updating. The garden space is good but could be more interesting and beautiful for the residence. Its an important space.
23 January 2026
I feel respected and cared for.
23 January 2026
A compassionate caring, professional respectful staff and environment. Residents are treated as human beings where individual needs and wants are rooted in respect for each person's human dignity. An atmosphere of loving, kind, bespoke care prevails where residents and their families are welcomed
with equal kindness and respect.
19 January 2026
My gran has been here a few months now. Whenever I've been to visit I always feel like she's home rather than just in care home. Shes always happy, well presnted and settled. The staff and the management are lovely and I can tell by their interaction's that they care for their residents and it's not
just a job to them. I'm always made to feel welcome and nothing is a trouble to them.
23 April 2025
To all the Lumley Court care staff and nurse, thank you for looking after my mum while she was with you. She had many happy moments with you enjoying the company of other residents, sociable meal times and the activities. Thank you for all the times the staff allowed me to talk to my mum down the
phone even at the very end. All these memories are treasured memories for me her daughter and the extended family. Also thank you for being so welcoming to us when we visited as a family on the several occasions we came with my husband and my family and our dog we are grateful for the perfect level of communication we have received while she was in Lumley court. The family will appreciate your dedication to your duties for the rest of our lives.
27 September 2024
On the day I found out my lovely mum had to go into residential care I was heartbroken. All my fears and tears subsided as I got to know the staff at Lumley Court. Mum has a lovely room with her own possessions around her. Mum has always taken a pride in her appearance and the staff make sure her
nails are painted and her outfits are colour-matched. She is always clean and tidy. Nothing is too much trouble for any of the staff at Lumley Court and our concerns are listened to and dealt with quickly. The staff are kind, amazing and very supportive. They can lighten the mood with a laugh and a smile.
10 September 2024
I am very pleased and happy with my daughter's care at Lumley Court.
12 August 2024
I can't really fault the level of care Mam gets, some staff are good with her and others excellent. Some staff treat family members more favourably than others and some are unprofessional and rude.
The rooms could do with being refreshed and repainted/updated. Since the new activities staff member
joined, activities have improved and have been more tailored for different levels of dementia patients. Safety/security is of a concern as residents should not be able to get off the unit and this has happened on several occasions.
27 September 2023
No complaints, staff do excellent work.
06 August 2023
2022 was a bad year but since January 2023 and new management, the home has become a lot better.
All the carers go out of their way to help you.
28 July 2023
The unit Lead is very good at keeping everyone informed and involved. The staff are very accommodating and look after the patients exceptionally well. We have no concerns at all.
21 July 2023
Everyone is marvelous in in Jefrey Court. Staff and clients I love them all the care is very good and my daughter is coming on very good.
29 June 2023
From the moment of admission, I felt extremely comfortable leaving my mother here. The staff have gone above and beyond to accommodate both my mother and myself. The level of care is outstanding. The bedrooms are a little shabby but satisfactory for what is needed. In a short time, I feel like more
has been done here than in hospital.
22 June 2023
The care and compassion from all the staff is excellent. All the staff are friendly to us when we visit. The feeling when you walk in is calming and inviting. The staff treat all residents with the highest possible level of extraordinary care. Nothing is too much trouble. We know we have chosen the
right home.
28 April 2023
I just want to say the care my mam has had from staff in Lumley is fantastic. If I have had a problem, I know I can go to the staff, and it's sorted straight away. She is now near the end of her life, and the staff are still there for her and the family. I cannot fault them one bit, making my mam so
comfortable and there for when we need them.
21 March 2023
Following an issue with my father's personal hygiene and some communication problems, I raised the concerns surrounding these with Lumley Court's manager. She listened to my concerns and suggestions and was very prompt and took action straight away. Dad's care package was updated, and an agreed
action plan was put into place between the care staff and family members to help dad be more comfortable. The manager and senior staff gave dad and family their support and I thank them for their understanding.
22 June 2022
My father was in a care home and had a stroke. We were told that they would not be taking him back so we moved him here and he has progressed more than we expected. The staff really do care for the residents. The manner in which they speak to them and handle them is nothing short of respect. My
father is always clean and tidy and shaved and hair washed, sometimes not always wearing someone else's clothing, but we have put this down to various covid problems. There is plenty of entertainment for the residents, always something going on. My father is very happy here and so are we, and couldn't ask for more.
22 June 2022
Some staff are friendly and some are not. The laundry system does not work my husband is often wearing other people's clothes.
21 June 2022
Excellent staff, clean and tidy room. Can't fault, even good parking for visitors. Staff show great respect for residents and visitors alike.