Lumley Residential Home

Willington Care Village, Hall Lane Est, Willington, Crook DL15 0PW
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9.3 30 Reviews
  • Lumley Residential Home, Crook
Lumley Court is a Durham care home that has been purposely constructed to suit the often complex needs of people with dementia.

The aim of the service is to look after healthcare needs while enabling residents to maintain as much independence as possible, in an environment in which they feel empowered to practise their life skills.

A good social atmosphere can be enjoyed by up to forty residents, with some provision also available for respite services for those who care in the community.
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Care Provided by Lumley Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1250

These prices are only a guideline, please contact Lumley Residential Home to find out the exact price for your requirements.

Contact Lumley Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lumley Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Victoria Brettwood (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1992
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (33)
  • Single Rooms with Ensuite Wet Room (33)

Lumley Residential Home Reviews (30)

9.3

Lumley Residential Home has a Review Score of 9.3 (9.276) out of 10, based on 9 reviews in the last 2 years.
Over all time Lumley Residential Home has 30 reviews.

Overall Experience
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Date Published
  • 30
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Reviewer Connection to Lumley Residential Home
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Total of 30, showing 1-20
Review from William B (Brother of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are welcoming and interact well with residents and visitors. The rooms would benefit from en-suite showers but these would be expensive and may present health and safety issues so this be unfair. Activities are regular and there are regular professional acts of a good standard. Access to a
kitchen area for visitors is a great bonus. I have experience of five local care homes and Lumley Court is the best.
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Review from Andrew F (Son of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall experience is that the staff show great respect, patience, care and professionalism to the residence. I trust the home with my lovely mam. Activities could be more bespoke to individuals needs + rooms. In the last 3 months, the food has improved significantly and is appropriate and nutrious.
Mam looks forward to it. Sometimes residents wait at the exit, which is uncomfortable when leaving or entering. The room is lovely but I think the bathroom is old and in need of updating. The garden space is good but could be more interesting and beautiful for the residence. Its an important space.
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Review from R F (Resident) assisted by family/friend published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel respected and cared for.
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Review from Simon F (Son of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A compassionate caring, professional respectful staff and environment. Residents are treated as human beings where individual needs and wants are rooted in respect for each person's human dignity. An atmosphere of loving, kind, bespoke care prevails where residents and their families are welcomed with
equal kindness and respect.
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Review from Niall E (Grandson of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran has been here a few months now. Whenever I've been to visit I always feel like she's home rather than just in care home. Shes always happy, well presnted and settled. The staff and the management are lovely and I can tell by their interaction's that they care for their residents and it's not
just a job to them. I'm always made to feel welcome and nothing is a trouble to them.
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Review from L P (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To all the Lumley Court care staff and nurse, thank you for looking after my mum while she was with you. She had many happy moments with you enjoying the company of other residents, sociable meal times and the activities. Thank you for all the times the staff allowed me to talk to my mum down the phone
even at the very end. All these memories are treasured memories for me her daughter and the extended family. Also thank you for being so welcoming to us when we visited as a family on the several occasions we came with my husband and my family and our dog we are grateful for the perfect level of communication we have received while she was in Lumley court. The family will appreciate your dedication to your duties for the rest of our lives.
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Review from Norma W (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the day I found out my lovely mum had to go into residential care I was heartbroken. All my fears and tears subsided as I got to know the staff at Lumley Court. Mum has a lovely room with her own possessions around her. Mum has always taken a pride in her appearance and the staff make sure her nails
are painted and her outfits are colour-matched. She is always clean and tidy. Nothing is too much trouble for any of the staff at Lumley Court and our concerns are listened to and dealt with quickly. The staff are kind, amazing and very supportive. They can lighten the mood with a laugh and a smile.
Reply from Bethany Morrow, Care Manager at Lumley Residential HomeGood afternoon Norma, I would just like to thank you for your kind words and for taking the time to complete a care home review. I will pass your compliments on to the team.
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Review from Patricia B (Mother of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased and happy with my daughter's care at Lumley Court.
Reply from Bethany Morrow, Manager at Lumley Residential HomeGood afternoon, I would like to thank you for taking the time to complete a review and I will be pleased to share this review with the team.
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Review from M N (Daughter of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I can't really fault the level of care Mam gets, some staff are good with her and others excellent. Some staff treat family members more favourably than others and some are unprofessional and rude.
The rooms could do with being refreshed and repainted/updated. Since the new activities staff member
joined, activities have improved and have been more tailored for different levels of dementia patients. Safety/security is of a concern as residents should not be able to get off the unit and this has happened on several occasions.
Reply from Bethany Morrow, Home Manager at Lumley Residential HomeThank you for taking the time to complete a review. Hopefully we have already made a start at addressing some of the above concerns. I would like to reassure you that I will promptly address any concerns previously made and will provide you with regular feedback as agreed with yourself. We want to ensure that as a care provider we listen to your concerns and I look forward to working closely with you in the upcoming weeks. Again thank you for your honesty when completing this review and we hope that in the very near future you can see changes in your highlighted concerns.
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Review from D E (Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints, staff do excellent work.
Reply from Elliott Erlanger, Manager at Lumley Residential HomeThank you so much for your review. We will share your thoughts about our home with the staff teams.
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Review from Doreen D (Husband of Resident) published on 6 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
2022 was a bad year but since January 2023 and new management, the home has become a lot better.
All the carers go out of their way to help you.
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Review from J P (Cousin of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The unit Lead is very good at keeping everyone informed and involved. The staff are very accommodating and look after the patients exceptionally well. We have no concerns at all.
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Review from Florence F (Mother of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is marvelous in in Jefrey Court. Staff and clients I love them all the care is very good and my daughter is coming on very good.
Reply from Harry Inglis, RM at Lumley Residential HomeThank you for your kind review, this means a lot to the team.
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Review from S H (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment of admission, I felt extremely comfortable leaving my mother here. The staff have gone above and beyond to accommodate both my mother and myself. The level of care is outstanding. The bedrooms are a little shabby but satisfactory for what is needed. In a short time, I feel like more
has been done here than in hospital.
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Review from M H (Daughter-in-law of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion from all the staff is excellent. All the staff are friendly to us when we visit. The feeling when you walk in is calming and inviting. The staff treat all residents with the highest possible level of extraordinary care. Nothing is too much trouble. We know we have chosen the
right home.
Reply from Harry, RM at Lumley Residential HomeThank you for taking the time to review and for your kind words.
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Review from Angela F (Daughter of Resident) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I just want to say the care my mam has had from staff in Lumley is fantastic. If I have had a problem, I know I can go to the staff, and it's sorted straight away. She is now near the end of her life, and the staff are still there for her and the family. I cannot fault them one bit, making my mam so
comfortable and there for when we need them.
Reply from Harry Inglis, RM at Lumley Residential HomeThank you Angela for your kind feedback which means alot to us. Greatly appreciated
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Review from Susan W (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following an issue with my father's personal hygiene and some communication problems, I raised the concerns surrounding these with Lumley Court's manager. She listened to my concerns and suggestions and was very prompt and took action straight away. Dad's care package was updated, and an agreed action
plan was put into place between the care staff and family members to help dad be more comfortable. The manager and senior staff gave dad and family their support and I thank them for their understanding.
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Review from Sharon E (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was in a care home and had a stroke. We were told that they would not be taking him back so we moved him here and he has progressed more than we expected. The staff really do care for the residents. The manner in which they speak to them and handle them is nothing short of respect. My father
is always clean and tidy and shaved and hair washed, sometimes not always wearing someone else's clothing, but we have put this down to various covid problems. There is plenty of entertainment for the residents, always something going on. My father is very happy here and so are we, and couldn't ask for more.
Reply from Harry Inglis, RM at Lumley Residential HomeThank you for the kind comments and review. We are reviewing the clothing issues at present and I trust you will see improvements
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Review from J H (Wife of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some staff are friendly and some are not. The laundry system does not work my husband is often wearing other people's clothes.
Reply from Harry Inglis, RM at Lumley Residential HomeI am very keen to meet with you to discuss your feedback, can I trouble you to get in touch with me via the office at admin@bondcare.co.uk
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Review from Dan S (Son of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, clean and tidy room. Can't fault, even good parking for visitors. Staff show great respect for residents and visitors alike.
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Current Review Score: 9.3 (9.276)

Overview of Review Score

The Review Score of 9.3 (9.276) out of 10 for Lumley Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.626 for Lumley Residential Home is calculated as follows: ( (81 Excellents x 5) + (15 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 107 Ratings = 4.626
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.65 Points relating to the number of positive Reviews for Lumley Residential Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Lumley Residential Home

What types of Care is Lumley Residential Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lumley Residential Home have?

There are 33 Single Rooms.

What are the Facilities & Services at Lumley Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lumley Residential Home to the centre of Crook?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lumley Residential Home to verify any information. View our terms and conditions. Lumley Residential Home has an Enhanced Service - more info.