Lumley Residential Home

My dad moved from Brancepeth Court to Lumley in May, and Dad and I are absolutely delighted! Every single member of staff are excellent, they are so kind and caring to every resident and always treat them with total respect. The staff regularly bathe/shower, wash residents and make them comfortable for the day ahead. Residents are helped to the dining table for each meal and some are helped to eat. I go to see Dad regularly and can't help hearing interactions between staff and residents and, honestly, staff constantly reassure residents constantly. I know my dad and everyone are well looked after. The home/rooms are spotless too, the cleaners are great as are the laundry ladies. Food is very good. The manager, Kelly, is extremely approachable & strives to make the home a great place to live & work.

Lumley Court is a place of real compassionate care and kindness. Residents are treated with great respect and supported and cared for in a vigilant and attentive way. Nothing is a trouble. Lumley Court is a family of residents and staff,

Thank you all for looking after my Mam so well x

Lovely home clean fresh and always smelling lovely my sister is well looked after always clean and dressed well I never go at set times and have never had any complaints. They are always polite and caring .and they do activities throughout the week which is good for stimulation .I can't fault them .keep up the good work x

My Aunty was in Lumley for 7 yrs until her recent death. She received excellent care throughout this period. The facilities and activities were well organised and stimulating. Out door visits were also arranged to meet individual needs. I can highly recommend Lumley

Thank you all for your wonderful care and support.

My wife is so well looked after at Lumley, all the staff are lovely to her. She's always clean and tidy. Whenever I'm there the staff chat to me also and bring me cake and coffee. My wife looks much more relaxed and happy here. The staff are so kind and caring.

My Mam has been in Lumley Court for over 3 years now. Prior to that she was cared for at home by my Dad who subsequently became ill and could no care for her. Since being at Lumley Court she is happier and healthier than she was before. She still has dementia of course but the staff are great with her and the residents. You really won't find a nicer group of carers and nurses to look after your loved ones. There are lots of social activities and the Home is often decorated with the current theme - Halloween was spectacular. To see her so happy gives a lot of comfort to me. I live a long way away so being able to trust her with such a loving team is a great relief.

The staff are welcoming and interact well with residents and visitors. The rooms would benefit from en-suite showers but these would be expensive and may present health and safety issues so this be unfair. Activities are regular and there are regular professional acts of a good standard. Access to a kitchen area for visitors is a great bonus. I have experience of five local care homes and Lumley Court is the best.

My overall experience is that the staff show great respect, patience, care and professionalism to the residence. I trust the home with my lovely mam. Activities could be more bespoke to individuals needs + rooms. In the last 3 months, the food has improved significantly and is appropriate and nutrious. Mam looks forward to it. Sometimes residents wait at the exit, which is uncomfortable when leaving or entering. The room is lovely but I think the bathroom is old and in need of updating. The garden space is good but could be more interesting and beautiful for the residence. Its an important space.

A compassionate caring, professional respectful staff and environment. Residents are treated as human beings where individual needs and wants are rooted in respect for each person's human dignity. An atmosphere of loving, kind, bespoke care prevails where residents and their families are welcomed with equal kindness and respect.

My gran has been here a few months now. Whenever I've been to visit I always feel like she's home rather than just in care home. Shes always happy, well presnted and settled. The staff and the management are lovely and I can tell by their interaction's that they care for their residents and it's not just a job to them. I'm always made to feel welcome and nothing is a trouble to them.

To all the Lumley Court care staff and nurse, thank you for looking after my mum while she was with you. She had many happy moments with you enjoying the company of other residents, sociable meal times and the activities. Thank you for all the times the staff allowed me to talk to my mum down the phone even at the very end. All these memories are treasured memories for me her daughter and the extended family. Also thank you for being so welcoming to us when we visited as a family on the several occasions we came with my husband and my family and our dog we are grateful for the perfect level of communication we have received while she was in Lumley court. The family will appreciate your dedication to your duties for the rest of our lives.

On the day I found out my lovely mum had to go into residential care I was heartbroken. All my fears and tears subsided as I got to know the staff at Lumley Court. Mum has a lovely room with her own possessions around her. Mum has always taken a pride in her appearance and the staff make sure her nails are painted and her outfits are colour-matched. She is always clean and tidy. Nothing is too much trouble for any of the staff at Lumley Court and our concerns are listened to and dealt with quickly. The staff are kind, amazing and very supportive. They can lighten the mood with a laugh and a smile.

I am very pleased and happy with my daughter's care at Lumley Court.

The rooms could do with being refreshed and repainted/updated. Since the new activities staff member joined, activities have improved and have been more tailored for different levels of dementia patients. Safety/security is of a concern as residents should not be able to get off the unit and this has happened on several occasions.

No complaints, staff do excellent work.

All the carers go out of their way to help you.

The unit Lead is very good at keeping everyone informed and involved. The staff are very accommodating and look after the patients exceptionally well. We have no concerns at all.

Everyone is marvelous in in Jefrey Court. Staff and clients I love them all the care is very good and my daughter is coming on very good.