Willington Care Village, Hall Lane Est, Willington, Crook DL15 0PW
Lumley Court is a Durham care home that has been purposely constructed to suit the often complex needs of people with dementia.
The aim of the service is to look after healthcare needs while enabling residents to maintain as much independence as possible, in an environment in which they feel empowered to practise their life skills.
A good social atmosphere can be enjoyed by up to forty residents, with some provision also available for respite services for those who care in the community.
Group: The Bondcare Group
Person in charge: Sandra Wilkinson (Manager)
Local Authority / Social Services: Durham County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 18+.
Single Rooms: 40
Rooms with ensuite WC: 40
Facilities & Services: Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Lumley Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.1 (maximum of 10) for Lumley Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Lumley Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.803 for Lumley Court is calculated as follows: ( (57 Excellents x 5) + (14 Goods x 4) ) ÷ 71 Ratings = 4.803
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.25 Points relating to the number of positive Reviews for Lumley Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8 Target = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Lumley Court has a Review Score of 9.1 (9.053) from 6 Reviews
Review submitted from a Postal Card by Jean H (Wife of Resident) on Tuesday 28 November 2017. Relates to October 2017.
Everything is spot on in this care home.
It is a pleasure to walk in to visit. Staff are very friendly and efficient.
How likely would you be to recommend Lumley Court? Extremely Likely
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Review submitted from a Postal Card by Christine E (Daughter of Resident) on Thursday 2 November 2017. Relates to October 2017.
We had to place Mam in the care home due to her Alzheimer's.
It was a very difficult decision but Mam loves it here.
The staff are lovely.
She is well fed and kept clean.
The family is very pleased with how happy Mam is.
How likely would you be to recommend Lumley Court? Extremely Likely
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Review submitted from a Postal Card by Angela M (Wife of Resident) on Monday 5 June 2017. Relates to May 2017.
Lumley Court is an excellent care home for dementia residents. The staff are lovely and really care about the people they look after. I can walk in at any time and see how lovely they treat everyone. This never varies. I feel completely confident in leaving my husband there. He appears to be more settled now than any time since he retired 9 years ago.
How likely would you be to recommend Lumley Court? Extremely Likely
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Review submitted from a Postal Card by John M (Brother of Resident) on Friday 2 June 2017. Relates to May 2017.
The care given to my brother by all staff in Lumley Court is excellent.
How likely would you be to recommend Lumley Court? Extremely Likely
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Harry Inglis, RM at Lumley Court responded to this review on 04 Jun 2017:
Thank you John for your kind comments.
Review submitted from a Postal Card by Peter N (Husband of Resident) on Tuesday 7 March 2017. Relates to February 2017.
I am very happy with the way my wife is treated in Lumley Court.
How likely would you be to recommend Lumley Court? Extremely Likely
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Harry Inglis, RM at Lumley Court responded to this review on 07 Mar 2017:
Peter, Many thanks for your kind feedback.
Review submitted from a Postal Card by Mona S (Friend of Resident) on Tuesday 7 March 2017. Relates to February 2017.
I am quite happy with the home, staff and attention they give to the residents.
How likely would you be to recommend Lumley Court? Likely
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There are currently no Care Home Idol entrants who have performed at Lumley Court