Lumley Residential Home

Willington Care Village, Hall Lane Est, Willington, Crook DL15 0PW
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9.3 30 Reviews
  • Lumley Residential Home, Crook
Lumley Court is a Durham care home that has been purposely constructed to suit the often complex needs of people with dementia.

The aim of the service is to look after healthcare needs while enabling residents to maintain as much independence as possible, in an environment in which they feel empowered to practise their life skills.

A good social atmosphere can be enjoyed by up to forty residents, with some provision also available for respite services for those who care in the community.
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Care Provided by Lumley Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1250

These prices are only a guideline, please contact Lumley Residential Home to find out the exact price for your requirements.

Contact Lumley Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lumley Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Victoria Brettwood (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1992
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (33)
  • Single Rooms with Ensuite Wet Room (33)

Lumley Residential Home Reviews (30)

9.3

Lumley Residential Home has a Review Score of 9.3 (9.276) out of 10, based on 9 reviews in the last 2 years.
Over all time Lumley Residential Home has 30 reviews.

Overall Experience
  • 23
  • 5
  • 2
  • 0
  • 0
Date Published
  • 30
  • 5
  • 6
  • 9
  • 21
Reviewer Connection to Lumley Residential Home
  • 11
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from Louise M (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant staff very caring. Nothing is too much trouble you can ring whenever you want which does put your mind at rest, thank you for looking after my Dad he says he really enjoys the food. I know he is in a safe place.
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Review from P C (Son-in-law of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not praise enough the staff at the home. Throughout the two years, they cared for our mother; they were so fantastic. From being in the home, she completely blossomed, and she was always happy and well cared for. 100% would (and have) recommend this home to others.
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Review from J C (Daughter of Resident) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot put into words how happy I am at the service my mam received form this home. Home from home, loving, caring, compassionate and dedicated going beyond the job description, are just a few words of so many I have. I cannot recommend this home enough for your loved ones. My mam regained her life,
and somebody else's! She was so happy and settled from her very first day, and loved being there and the staff loved her back. You would be hard pushed to find a home that gives this level of care on a daily basis.
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Review from Jean H (Wife of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot find fault of anything.
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Review from Susan B (Daughter of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support given to my mam by all members of staff is second to none. My mam is always clean and tidy whenever we visit. The respect shown to my mam is amazing and she is always happy.
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Review from Christine E (Daughter of Resident) published on 3 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to place Mam in the care home due to her Alzheimer's.
It was a very difficult decision but Mam loves it here.
The staff are lovely.
She is well fed and kept clean.
The family is very pleased with how happy Mam is.
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Review from Angela M (Wife of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lumley Court is an excellent care home for dementia residents. The staff are lovely and really care about the people they look after. I can walk in at any time and see how lovely they treat everyone. This never varies. I feel completely confident in leaving my husband there. He appears to be more settled
now than any time since he retired 9 years ago.
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Review from Mona S (Friend of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite happy with the home, staff and attention they give to the residents.
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Review from John M (Brother of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my brother by all staff in Lumley Court is excellent.
Reply from Harry Inglis, RM at Lumley Residential HomeThank you John for your kind comments.
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Review from Peter N (Husband of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the way my wife is treated in Lumley Court.
Reply from Harry Inglis, RM at Lumley Residential HomePeter, Many thanks for your kind feedback.
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Current Review Score: 9.3 (9.276)

Overview of Review Score

The Review Score of 9.3 (9.276) out of 10 for Lumley Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.626 for Lumley Residential Home is calculated as follows: ( (81 Excellents x 5) + (15 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 107 Ratings = 4.626
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.65 Points relating to the number of positive Reviews for Lumley Residential Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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