Lumley Residential Home

From the moment of admission, I felt extremely comfortable leaving my mother here. The staff have gone above and beyond to accommodate both my mother and myself. The level of care is outstanding. The bedrooms are a little shabby but satisfactory for what is needed. In a short time, I feel like more has been done here than in hospital.

The care and compassion from all the staff is excellent. All the staff are friendly to us when we visit. The feeling when you walk in is calming and inviting. The staff treat all residents with the highest possible level of extraordinary care. Nothing is too much trouble. We know we have chosen the right home.

I just want to say the care my mam has had from staff in Lumley is fantastic. If I have had a problem, I know I can go to the staff, and it's sorted straight away. She is now near the end of her life, and the staff are still there for her and the family. I cannot fault them one bit, making my mam so comfortable and there for when we need them.

Following an issue with my father's personal hygiene and some communication problems, I raised the concerns surrounding these with Lumley Court's manager. She listened to my concerns and suggestions and was very prompt and took action straight away. Dad's care package was updated, and an agreed action plan was put into place between the care staff and family members to help dad be more comfortable. The manager and senior staff gave dad and family their support and I thank them for their understanding.

My father was in a care home and had a stroke. We were told that they would not be taking him back so we moved him here and he has progressed more than we expected. The staff really do care for the residents. The manner in which they speak to them and handle them is nothing short of respect. My father is always clean and tidy and shaved and hair washed, sometimes not always wearing someone else's clothing, but we have put this down to various covid problems. There is plenty of entertainment for the residents, always something going on. My father is very happy here and so are we, and couldn't ask for more.

Some staff are friendly and some are not. The laundry system does not work my husband is often wearing other people's clothes.

Excellent staff, clean and tidy room. Can't fault, even good parking for visitors. Staff show great respect for residents and visitors alike.

Brilliant staff very caring. Nothing is too much trouble you can ring whenever you want which does put your mind at rest, thank you for looking after my Dad he says he really enjoys the food. I know he is in a safe place.

We could not praise enough the staff at the home. Throughout the two years, they cared for our mother; they were so fantastic. From being in the home, she completely blossomed, and she was always happy and well cared for. 100% would (and have) recommend this home to others.

I cannot put into words how happy I am at the service my mam received form this home. Home from home, loving, caring, compassionate and dedicated going beyond the job description, are just a few words of so many I have. I cannot recommend this home enough for your loved ones. My mam regained her life, and somebody else's! She was so happy and settled from her very first day, and loved being there and the staff loved her back. You would be hard pushed to find a home that gives this level of care on a daily basis.

Cannot find fault of anything.

The care and support given to my mam by all members of staff is second to none. My mam is always clean and tidy whenever we visit. The respect shown to my mam is amazing and she is always happy.

The family is very pleased with how happy Mam is.

Lumley Court is an excellent care home for dementia residents. The staff are lovely and really care about the people they look after. I can walk in at any time and see how lovely they treat everyone. This never varies. I feel completely confident in leaving my husband there. He appears to be more settled now than any time since he retired 9 years ago.

I am quite happy with the home, staff and attention they give to the residents.

The care given to my brother by all staff in Lumley Court is excellent.

I am very happy with the way my wife is treated in Lumley Court.