Submit a Review for Birch Hill Care Home
Norham, Berwick-upon-Tweed, TD15 2JZ
View full details of Birch Hill Care HomeLatest Reviews for Birch Hill Care Home
26 June 2026
All staff members make our family so welcome when we visit mum. Mum is cared for by caring, hard working staff for which my mother's requests are dealt with professionally and efficiently.
I can't thank everyone at Birch Hill enough for all the care they give my mum.
23 June 2026
Right from day one Birch Hill provided the very best in caring, kindness, and professionalism, all delivered with a happy and friendly approach.
They provide a wonderful family atmosphere where all residents are recognized as individuals, and their specific needs are thoughtfully considered and
met.
The Birch Hill team is on top of the day to day needs of each resident, as well as having a longer term plan of the overall care they are providing. They are excellent at advocating on behalf of each resident with multidisciplinary medical teams.
I live in Australia and am only able to be in the UK maximum once a year. I video call Mum several times a week and the team are always really happy to set up the iPad and take it along to Mum so we can have a good chat and stay connected. I am conscious that this interrupts the team's normal work day routine but everyone is so willing to help and I feel they truly recognize how important this to us.
I am just so happy Mum is at Birch Hill.
18 June 2026
My partner has now been a resident in Birch Hill Care Home for 18 months. Ever since she came to the care home we both can only say with the utmost honesty the care and support has been exceptional, the staff have become our special friends.
Nothing is to much trouble to them at all, the staff go
the extra yard when care and support is needed. Total commitment from them all. I visit my partner every day and I can arrive and depart without any worries knowing she is being well cared for 100%.
04 June 2026
New residents recently, all in different stages of dementia.
I visit my husband everyday so I know the staff and their kind treatment. Their patience & understanding & calmness to the newcomers was outstanding but no neglect to the other residents, and as always never a cross word or gossipy talk.
28 January 2026
Mum has been living at Birch Hill for three years now and just celebrated her 102 birthday there. I visit two to three times a week and Mum is always happy, well presented and sitting quietly with a coffee and cake in the Conservatory or the TV lounge. At her age she doesn't always want to be at the
centre of activities but loves all the attention she gets from the staff who are incredibly helpful and thoughtful, and loves observing all the activities that other residents take part in. I always feel I can completely trust the staff to make sure Mum is comfortable , safe and happy. It's like belonging to a big family.
21 January 2026
Mum's care at Birch Hill has been excellent. The staff have been proactive at identifying her medical needs and all have followed their clear protocols. The staff are all kind and caring without exception.
Food is excellent and the building is clean and well maintained.
Mum is very happy at Birch
Hill.
09 January 2026
When you enter Birch Hill you are always greeted with a smile. The whole atmosphere is relaxed and friendly. The residents are happy and well cared for and there is no unpleasant smells as you walk around. There are plenty of rooms to sit and chat in, so you don't have to sit in front of the TV
blaring in the corner, which is the case in other homes. All in all the best place she could be away from her own home.
08 January 2026
The care of the staff was amazing from our first visit. What a warm, caring atmosphere can be felt each time you visit. From being nervous about going into respite, my mum is already looking forward to her next visit.
06 January 2026
Our ex-neighbour is a resident in Birch Hill. We joined her for xmas lunch with the other residents. The staff had dressed the room for Christmas and the tree was beautiful. The dinner was delicious too. They had all done a great job to make the day special and a lovely local choir made it that bit
more special.
The whole team are very attentive, constantly checking on individuals and they all seem to be aware of their needs, and their likes and dislikes. The whole place is clean and has a lovely atmosphere.
06 January 2026
Birch Hill has a great atmosphere - warm & cosy
The staff from manager through all staff do a great job - I have often observed they way they relate to residents (and relatives) showing a respectful caring attitude.
Catering staff provide delicious meals and home baking - "just like home" in as
many ways as is possible.
Beautiful gardens - A safe place for Residents to enjoy.
24 December 2025
Arriving at Birch Hill is always a pleasure, beautifully maintained gardens and seasonal decorations around the front door. Greeted by welcoming staff you enter into a caring atmosphere. The staff are always busy and efficient and either looking after residents or making sure the pristine condition
of the home is maintained to a high standard of life at confirmed they fully completed card themself + no professional connection for all its residents.
22 December 2025
Overall very happy with the Care Home. The staff are attentive and engaged with residents. There is genuine care and concern by the staff, they show genuine interest in the our relatives. The home is warm, clean and well maintained.
We are encouraged in our happy outlook at Birchill by the
constantly high level of physical and pastoral care.
22 December 2025
Very happy with the care provided to my mother from Management and their Staff at all levels. Very friendly atmosphere and in the event of outside medical care being required dealt with promptly and efficiently.
22 December 2025
My mother has been a very happy and settled resident for over three years . The care and attention to her needs has never faltered throughout this time which is such a credit to the team at Birch Hill , not underestimating the seamless changes which have occurred in this time.
From the moment you
arrive all the staff do there utmost to make the time spent with your relative as special as they can , everyone has their own way of enjoying time there , and no request is to much trouble.
It's impossible to highlight a department or individual as it always feels like visiting one big happy family.
22 December 2025
Extraordinary kindness and thoughtfulness of all staff. On site-kitchen provides a very good menu that is customised to my mother's specific needs. As a visiting relative I have felt included and welcomed on each visit.
10 December 2025
Care Home always clean & fresh , staff all very nice & polite ..very conscientious & hard working staff , very good to my mother in law & she's well cared for thanks to everyone concerned , my mother in law always seems to be very settled in Birchill , Norham . Shes always well
catered for dietary wise . The staff are always very good with the rest of the family as well . Cleanliness is always very good & staff are always busy up keeping their standards
05 December 2025
Birch Hill has a really warm and friendly atmosphere. Staff are always willing to help and to go that extra mile. The food is excellent and the residents are so well cared for. I have visited several times over the past year, but I will focus on my latest visit in October 2025. From arriving at the
front door, all staff I met were welcoming and helpful. I was offered a coffee and biscuits while visiting Mum, and when she needed help we used the call button and someone came to assist very willingly and with lots of empathy and care. Mum always looks well dressed and cared for, and is given plenty of choices for meals.
03 December 2025
Platinum rating. All staff at Birch Hill are welcoming and friendly. They go above and beyond what is asked of them. My mum is given a loving and caring environment. She is very happy and full of smiles when I visit her. Mum is always clean and well dressed. Having experienced the meals, they are of
the highest standard. The staff keep the home exceptionally clean.
03 December 2025
Birch Hill is always welcoming and has a lovely caring feel. The care given to my mother-in-law is always of the highest standard. The staff are very attentive to every aspect of care required, including communication relating to any changes in general well being or medical care. The staff are
amazing as they treat the residents as family, if they are one of their own. Birch Hill should be the template that all care homes should aspire too.
20 November 2025
My mother has been at Birch Hill for 6 months and is very settled. The staff are excellent and look after her every need. Birch Hill is always clean and warm with a very friendly atmosphere. Some times the food is not always to Mums taste but on the whole adequate choice is available. Activities
have been limited recently due to staff changes but I'm sure they are being looked at. So to sum up we are very happy with Birch Hill and the care my mother is recieving.
Latest Reviews for Birch Hill Care Home
26 June 2026
All staff members make our family so welcome when we visit mum. Mum is cared for by caring, hard working staff for which my mother's requests are dealt with professionally and efficiently.
I can't thank everyone at Birch Hill enough for all the care they give my mum.
23 June 2026
Right from day one Birch Hill provided the very best in caring, kindness, and professionalism, all delivered with a happy and friendly approach.
They provide a wonderful family atmosphere where all residents are recognized as individuals, and their specific needs are thoughtfully considered and
met.
The Birch Hill team is on top of the day to day needs of each resident, as well as having a longer term plan of the overall care they are providing. They are excellent at advocating on behalf of each resident with multidisciplinary medical teams.
I live in Australia and am only able to be in the UK maximum once a year. I video call Mum several times a week and the team are always really happy to set up the iPad and take it along to Mum so we can have a good chat and stay connected. I am conscious that this interrupts the team's normal work day routine but everyone is so willing to help and I feel they truly recognize how important this to us.
I am just so happy Mum is at Birch Hill.
18 June 2026
My partner has now been a resident in Birch Hill Care Home for 18 months. Ever since she came to the care home we both can only say with the utmost honesty the care and support has been exceptional, the staff have become our special friends.
Nothing is to much trouble to them at all, the staff go
the extra yard when care and support is needed. Total commitment from them all. I visit my partner every day and I can arrive and depart without any worries knowing she is being well cared for 100%.
04 June 2026
New residents recently, all in different stages of dementia.
I visit my husband everyday so I know the staff and their kind treatment. Their patience & understanding & calmness to the newcomers was outstanding but no neglect to the other residents, and as always never a cross word or gossipy talk.
28 January 2026
Mum has been living at Birch Hill for three years now and just celebrated her 102 birthday there. I visit two to three times a week and Mum is always happy, well presented and sitting quietly with a coffee and cake in the Conservatory or the TV lounge. At her age she doesn't always want to be at the
centre of activities but loves all the attention she gets from the staff who are incredibly helpful and thoughtful, and loves observing all the activities that other residents take part in. I always feel I can completely trust the staff to make sure Mum is comfortable , safe and happy. It's like belonging to a big family.
21 January 2026
Mum's care at Birch Hill has been excellent. The staff have been proactive at identifying her medical needs and all have followed their clear protocols. The staff are all kind and caring without exception.
Food is excellent and the building is clean and well maintained.
Mum is very happy at Birch
Hill.
09 January 2026
When you enter Birch Hill you are always greeted with a smile. The whole atmosphere is relaxed and friendly. The residents are happy and well cared for and there is no unpleasant smells as you walk around. There are plenty of rooms to sit and chat in, so you don't have to sit in front of the TV
blaring in the corner, which is the case in other homes. All in all the best place she could be away from her own home.
08 January 2026
The care of the staff was amazing from our first visit. What a warm, caring atmosphere can be felt each time you visit. From being nervous about going into respite, my mum is already looking forward to her next visit.
06 January 2026
Our ex-neighbour is a resident in Birch Hill. We joined her for xmas lunch with the other residents. The staff had dressed the room for Christmas and the tree was beautiful. The dinner was delicious too. They had all done a great job to make the day special and a lovely local choir made it that bit
more special.
The whole team are very attentive, constantly checking on individuals and they all seem to be aware of their needs, and their likes and dislikes. The whole place is clean and has a lovely atmosphere.
06 January 2026
Birch Hill has a great atmosphere - warm & cosy
The staff from manager through all staff do a great job - I have often observed they way they relate to residents (and relatives) showing a respectful caring attitude.
Catering staff provide delicious meals and home baking - "just like home" in as
many ways as is possible.
Beautiful gardens - A safe place for Residents to enjoy.
24 December 2025
Arriving at Birch Hill is always a pleasure, beautifully maintained gardens and seasonal decorations around the front door. Greeted by welcoming staff you enter into a caring atmosphere. The staff are always busy and efficient and either looking after residents or making sure the pristine condition
of the home is maintained to a high standard of life at confirmed they fully completed card themself + no professional connection for all its residents.
22 December 2025
Overall very happy with the Care Home. The staff are attentive and engaged with residents. There is genuine care and concern by the staff, they show genuine interest in the our relatives. The home is warm, clean and well maintained.
We are encouraged in our happy outlook at Birchill by the
constantly high level of physical and pastoral care.
22 December 2025
Very happy with the care provided to my mother from Management and their Staff at all levels. Very friendly atmosphere and in the event of outside medical care being required dealt with promptly and efficiently.
22 December 2025
My mother has been a very happy and settled resident for over three years . The care and attention to her needs has never faltered throughout this time which is such a credit to the team at Birch Hill , not underestimating the seamless changes which have occurred in this time.
From the moment you
arrive all the staff do there utmost to make the time spent with your relative as special as they can , everyone has their own way of enjoying time there , and no request is to much trouble.
It's impossible to highlight a department or individual as it always feels like visiting one big happy family.
22 December 2025
Extraordinary kindness and thoughtfulness of all staff. On site-kitchen provides a very good menu that is customised to my mother's specific needs. As a visiting relative I have felt included and welcomed on each visit.
10 December 2025
Care Home always clean & fresh , staff all very nice & polite ..very conscientious & hard working staff , very good to my mother in law & she's well cared for thanks to everyone concerned , my mother in law always seems to be very settled in Birchill , Norham . Shes always well
catered for dietary wise . The staff are always very good with the rest of the family as well . Cleanliness is always very good & staff are always busy up keeping their standards
05 December 2025
Birch Hill has a really warm and friendly atmosphere. Staff are always willing to help and to go that extra mile. The food is excellent and the residents are so well cared for. I have visited several times over the past year, but I will focus on my latest visit in October 2025. From arriving at the
front door, all staff I met were welcoming and helpful. I was offered a coffee and biscuits while visiting Mum, and when she needed help we used the call button and someone came to assist very willingly and with lots of empathy and care. Mum always looks well dressed and cared for, and is given plenty of choices for meals.
03 December 2025
Platinum rating. All staff at Birch Hill are welcoming and friendly. They go above and beyond what is asked of them. My mum is given a loving and caring environment. She is very happy and full of smiles when I visit her. Mum is always clean and well dressed. Having experienced the meals, they are of
the highest standard. The staff keep the home exceptionally clean.
03 December 2025
Birch Hill is always welcoming and has a lovely caring feel. The care given to my mother-in-law is always of the highest standard. The staff are very attentive to every aspect of care required, including communication relating to any changes in general well being or medical care. The staff are
amazing as they treat the residents as family, if they are one of their own. Birch Hill should be the template that all care homes should aspire too.
20 November 2025
My mother has been at Birch Hill for 6 months and is very settled. The staff are excellent and look after her every need. Birch Hill is always clean and warm with a very friendly atmosphere. Some times the food is not always to Mums taste but on the whole adequate choice is available. Activities
have been limited recently due to staff changes but I'm sure they are being looked at. So to sum up we are very happy with Birch Hill and the care my mother is recieving.