Norham, Berwick-upon-Tweed TD15 2JZ
Birch Hill Care Centre is situated in the Northumbrian village of Norham, located in extensive grounds, the care home provides care for up to 24 adults over the age of 65 living with dementia.
Generous staffing ratios ensure the standard of care provided is consistently high and includes a team of visiting professionals including a doctor, dentist, optician and chiropodist, hairdresser and beauty therapist.
All residents have their own private bedroom and are encouraged to bring personal possessions to make their room feel just like home. For people living with dementia, it is particularly important to be surrounded by familiar items such as photographs, ornaments and person possessions, to provide a sense of emotional security and promote wellbeing.
Person in charge: Nicola Hall (Care Centre Manager)
Local Authority / Social Services: Northumberland County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 26 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 26
Rooms with ensuite WC: 10
Weekly Charges Guide: Personal Care Single £622 – £671 (These prices are only a guideline, please contact Birch Hill to find out the exact price for your requirements.)
Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Birch Hill: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Birch Hill has a Review Score of 8.1 (8.109)
The Review Score of 8.1 (maximum of 10) for Birch Hill is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Birch Hill in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Birch Hill is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.192 Points relating to the number of positive Reviews for Birch Hill is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.2 Target = 0.192
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Barbara S (Wife of Resident) on Thursday 11 January 2018. Relates to December 2017.
If ever my time comes I hope there is a bedroom for me overlooking the well kept and beautiful gardens.
How likely would you be to recommend Birch Hill? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good