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Living at Birch Hill is a change for the residents, but one which will provide a safe, caring, homely atmosphere to enjoy yet another chapter in life’s journey.
Birch Hill has a hand-picked team of dedicated care,...
Care Provided by Birch Hill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Local authority accepted
The price(s) shown are provided by the care home. Contact Birch Hill Care Home for full pricing details and T&Cs.
Contact Birch Hill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Lenore Care Ltd
- Private Owned
Person in charge
- Jennifer Mackie (Care Centre Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (3)
Parking
- Parking at front of house
Birch Hill Care Home Reviews (71)
Birch Hill Care Home has a Review Score of 9.9 (9.912) out of 10, based on 36 reviews in the last 2 years.
Over all time Birch Hill Care Home has 71 reviews.
My husband suffers with dementia/Lewy bodies. I was struggling to cope as he was not sleeping and consequently neither was I. I contacted Birch Hill and spoke to the manager. Luckily, they had a room. After discussion, my husband was admitted. From staff feedback, there were some difficult moments, but it was clear that my husband had been helped kindly and with dignity. He enjoyed 2 baths, which is a breakthrough from someone who doesn't deal with change easily. I would be very happy for him to return to Birch Hill. Premises are a little dates, but staff and management more than compensate for this.
My mother was in another care home temporarily which was abhorrent within 24 hours of my mother coming to Birch Hill her skin was glowing again and not grey. The staff have been extremely friendly and very chatty and had my mother actually laughing again. Her personal hygiene was impeccable and her clothing was nice and fresh. She's free to roam around as it was safe for her to do so and not locked up. I receive pictures when she’s been taken to the local tea room, get invites to upcoming events at the home and feel included no matter what time of day. I’ve gone to the home it never has a bad smell. So if you are looking to place a family member at this home, I can 100% recommend Birch Hill and you will feel rest assured they will be cared for in the manner in which they should.
I viewed Birch Hill Care Home for the possibility of respite care so my review is limited to a brief overview of the suitability for my husband. I found the staff very helpful, knowledgeable and empathetic. Birch Hill Care Home was vibrant and the residents I met seemed very happy. I am unable to comment on some options.
My mum has good days and bad days but on good days she recognises how lovely the house and gardens are, how fabulous the staff are and she enjoys the excellent in-house cooking.
Caring, friendly and professional staff throughout. Good communication with relatives. Lovely grounds, building and furnishings.
The staff are very friendly and helpful. My friend is very well cared for.
There have been a few medical issues which have been dealt with very quickly.
I really can not praise the staff team enough. They are all fantastic from senior management down to cleaners. Superb.
Birch Hill is in my experience safe, comfortable and clean environment for it's older, disabled and incapacitated residents and indeed for the staff who work constantly with them as some of the residents can be problematic due to the illness or incapacity they are living with.
During my three visits every week over the past year, management and staff have always been pleasant, very friendly and conscientious. They are also very proactive in observing and addressing residents’ changing. symptoms and behaviours - liaising with and dealing with the appointed NHS Medical and Mental Health professionals. Communication with family members is also excellent with individual contact being made as required, a regular monthly newsletter emailed and various group get together events such as training days and on-site joint lunches with families and residents.
To sum up - many thanks, well done Birch Hil and I hope Brenda will be able to stay indefinitely with you.
Nice residence, ageing but well cared for, with magnificent gardens and produce available to kitchens.
Food, good variety, high quality - lots of choice.
Thank you for dancing with my Aunt.
Birch Hill staff facilitated a lovely August visit for my partner and I, going above and beyond to make us feel welcome. Not that the month makes any difference, it's the same every time. Their evident care and regard for my father is frankly moving, but they clearly extend their care to family and visitors as well. Exceptional service and so reassuring, not least as we live a long way away. A most heartfelt thanks to all staff at Birch Hill!
Birch Hill provide excellent care for my mam. The staff work very hard and make sure all the residents are well looked after. The care home is very clean and tidy and follow PPE procedures. My mam loves it here and enjoys playing dominos and having her hair done.
Had we know about the existence of this home my sister and I would have wished to move my mother there at least a year earlier, so that she could have benefitted from the gardens whilst still fairly mobile but when, owing to lockdown, we could no longer take her out.
During the Covid pandemic, perhaps the most difficult time ever for residents and staff, she was well protected and continued to have care of the highest standard.
She often said that she was very happy, and regarded Birch Hill very much like her home, enjoying the company of residents and highly attentive, caring staff.
At the end of November 2020, she became a great grandmother. She must have been waiting to hear the good news, as she quickly declined. Birch Hill phoned to tell me that she was to have end-of-life care, and I could see her as often as I wished. I went in when I could, even in my pyjamas one evening, and I played her music every morning, which she loved. She slipped away one night with carers holding each of her hands.
Her end-of-life care could not have been better: sensitive to her physical, mental and medical needs: like all her care, given holistically.
I cannot thank Birch Hill enough
My mother is well looked after. She is given extremely good care. I would recommend Birch Hill to friends and family.
My mother has been a resident at Birch Hill for nearly 3 years and is very happily settled there. She smiles and eats and sleeps well. She is extremely well-cared-for. In the recent difficulties with the COVID Pandemic, the Birch Hill staff have done a remarkable job of caring for their residents (family) and keeping them safe. I have absolute faith and confidence in the care my mother receives and would recommend Birch Hill to anyone needing a safe, caring community for a relative.
Friendly, clean, caring and welcoming. Building well maintained, nice gardens. The management and staff genuinely care for the residents' happiness and wellbeing. 10 out of 10.
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Best wishes and more power to the elbows of all of the staff.
First and foremost, I want to say how kind, thoughtful and professional all of the staff are. With limited visiting starting again recently, I see first-hand how the care staff interact with our mum and feel very grateful to know she's in strong, capable hands. The management team are also great; always on hand to check that mum is okay if we're concerned for any reason. After visiting Birth Hill for the first time, we were so impressed with everything that we saw, we decided instantly that this was the place! Although it's taken a while for her to adapt to her new surroundings, we know mum has made good friends and is very happy. Thanks to all.
Superb team of dedicated, caring staff. Impressive understanding of the needs of my mother-in-law. Beautiful grounds and good food. Particularly impressed with their response to the current pandemic.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 February 2026Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 06 May 2026
Unannounced inspection March 2026 Received OUTSTANDING in EFFECTIVE CARING WELL-LED GOOD in SAFE RESPONSIVE Overall rating OUTSTANDING
There are no upcoming events for Birch Hill Care Home.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Birch Hill Care Home
- 30 Jun 2021Recipient: Birch Hill Care Home
Accreditations
There are no accreditations posted yet for Birch Hill Care Home.
Meet the Team (1)

I have been with BEN - Birch Hill since October 2018. I took over as manager in February 2022 when the previous manager went to manage one of our other homes.
I am very proud of the staff at Birch Hill. They put the residents' needs at the forefront of everything they do. The care they deliver is outstanding and always centred around the resident's needs.
It is a home-from-home.
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