Birch Hill Care Home

My wife was admitted to Birch Hill Care Home in May 2023. Accommodation good, staff excellent. Level of care would be hard to better and visitors are always made welcome. The unit is well-equipped with wheelchairs and devices to assist those with limited mobility and staff are adept at using them. Attention to resident's medical needs and resulting medication is faultless. All good!

My husband suffers with dementia/Lewy bodies. I was struggling to cope as he was not sleeping and consequently neither was I. I contacted Birch Hill and spoke to the manager. Luckily, they had a room. After discussion, my husband was admitted. From staff feedback, there were some difficult moments, but it was clear that my husband had been helped kindly and with dignity. He enjoyed 2 baths, which is a breakthrough from someone who doesn't deal with change easily. I would be very happy for him to return to Birch Hill. Premises are a little dates, but staff and management more than compensate for this.

My mother was in another care home temporarily which was abhorrent within 24 hours of my mother coming to Birch Hill her skin was glowing again and not grey. The staff have been extremely friendly and very chatty and had my mother actually laughing again. Her personal hygiene was impeccable and her clothing was nice and fresh. She's free to roam around as it was safe for her to do so and not locked up. I receive pictures when she’s been taken to the local tea room, get invites to upcoming events at the home and feel included no matter what time of day. I’ve gone to the home it never has a bad smell. So if you are looking to place a family member at this home, I can 100% recommend Birch Hill and you will feel rest assured they will be cared for in the manner in which they should.

I viewed Birch Hill Care Home for the possibility of respite care so my review is limited to a brief overview of the suitability for my husband. I found the staff very helpful, knowledgeable and empathetic. Birch Hill Care Home was vibrant and the residents I met seemed very happy. I am unable to comment on some options.

My mum has good days and bad days but on good days she recognises how lovely the house and gardens are, how fabulous the staff are and she enjoys the excellent in-house cooking.

Caring, friendly and professional staff throughout. Good communication with relatives. Lovely grounds, building and furnishings.

The staff are very friendly and helpful. My friend is very well cared for.

I really can not praise the staff team enough. They are all fantastic from senior management down to cleaners. Superb.

To sum up - many thanks, well done Birch Hil and I hope Brenda will be able to stay indefinitely with you.

Food, good variety, high quality - lots of choice.

Thank you for dancing with my Aunt.

Birch Hill staff facilitated a lovely August visit for my partner and I, going above and beyond to make us feel welcome. Not that the month makes any difference, it's the same every time. Their evident care and regard for my father is frankly moving, but they clearly extend their care to family and visitors as well. Exceptional service and so reassuring, not least as we live a long way away. A most heartfelt thanks to all staff at Birch Hill!

Birch Hill provide excellent care for my mam. The staff work very hard and make sure all the residents are well looked after. The care home is very clean and tidy and follow PPE procedures. My mam loves it here and enjoys playing dominos and having her hair done.

Had we know about the existence of this home my sister and I would have wished to move my mother there at least a year earlier, so that she could have benefitted from the gardens whilst still fairly mobile but when, owing to lockdown, we could no longer take her out.

I cannot thank Birch Hill enough

My mother is well looked after. She is given extremely good care. I would recommend Birch Hill to friends and family.

My mother has been a resident at Birch Hill for nearly 3 years and is very happily settled there. She smiles and eats and sleeps well. She is extremely well-cared-for. In the recent difficulties with the COVID Pandemic, the Birch Hill staff have done a remarkable job of caring for their residents (family) and keeping them safe. I have absolute faith and confidence in the care my mother receives and would recommend Birch Hill to anyone needing a safe, caring community for a relative.

Friendly, clean, caring and welcoming. Building well maintained, nice gardens. The management and staff genuinely care for the residents' happiness and wellbeing. 10 out of 10.

.

Best wishes and more power to the elbows of all of the staff.

First and foremost, I want to say how kind, thoughtful and professional all of the staff are. With limited visiting starting again recently, I see first-hand how the care staff interact with our mum and feel very grateful to know she's in strong, capable hands. The management team are also great; always on hand to check that mum is okay if we're concerned for any reason. After visiting Birth Hill for the first time, we were so impressed with everything that we saw, we decided instantly that this was the place! Although it's taken a while for her to adapt to her new surroundings, we know mum has made good friends and is very happy. Thanks to all.