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8.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Lenore Care Ltd
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Lenore Care Ltd Locations (5)

 - Browse 5 Care Homes owned by Lenore Care Ltd
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Birch Hill Care Home
Norham, Berwick-upon-Tweed TD15 2JZ 
Top 20 carehome award certificate
9.9 69 reviews
Birch Hill Care Home, Berwick-upon-Tweed, Northumberland
Top 20 carehome award certificate
"Mum has been living at Birch Hill for three years now and just celebrated her 102 birthday there. I visit two to three times a week and Mum…"   Read all 69 reviews
  • from £1,450 / week
  • 24 Rooms
Location Type Care Home

Nestled in the Northumbrian Village of Norham, Birch Hill Care Home provides dementia care for 24 adults. Rated 'outstanding' by CQC in August 2019, the team's focus is ensuring all residents live ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Carntyne Residential Care Home
Hencotes, Battle Hill, Hexham NE46 2EE 
9.6 13 reviews
Carntyne Residential Care Home, Hexham, Northumberland
"Carntyne offers a friendly and caring service. The managers are very experienced and able to recognise the specific needs of their…"   Read all 13 reviews
  • from £1,200 / week
  • 21 Rooms
Location Type Care Home

Carntyne Care Home, located in Hexham, Northumberland, provides personalised residential care for up to 21 residents, including individuals living with dementia. The home offers nineteen single ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Kendal House
29 Park Avenue, Whitley Bay NE26 1DP 
8.5 41 reviews
Kendal House, Whitley Bay, Tyne & Wear
"Though I have not visited the entire home, I am very impressed with what I have seen so far. The communal part of this repurposed…"   Read all 41 reviews
  • from £1,166 / week
  • 24 Rooms
Location Type Care Home

Kendal House is a small independent care home in the centre of Whitley Bay. Kendal house provides outstanding care to residents in a safe and homely environment. They offer person-centred care for ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Melbury House
Mount Stewart Street, Dawdon, Seaham SR7 7NG 
8.1 1 review
  • from £900 / week
  • 34 Rooms
Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care

Lenore Care Ltd Reviews (125)

8.8

Lenore Care Ltd has a Group Review Score of 8.8 (8.795) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lenore Care Ltd must have a Review Score.

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Review of

Carntyne Residential Care Home

from P W (Power of Attorney of Resident) published on 21 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carntyne offers a friendly and caring service. The managers are very experienced and able to recognise the specific needs of their residents. As visitors, we always feel welcomed. There is a relaxed, homely feel.
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for your kind words. It's wonderful to hear that you feel welcomed when visiting Carntyne. Creating a relaxed, homely environment is very important to us, and I'm glad that comes across. I'll be sure to share your feedback with the team-they'll really appreciate it. Thank you again.
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Review of

Carntyne Residential Care Home

from N W (Son of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to his health, Dad was struggling in his independent community for older people. Particularly regarding his meds and regular eating. This was impacting on his health problems.
Carntyne was recommended to us so we approached them and asked them for help with respite care.
They are so helpful,
informed and professional. His health and strength are much improved. This is due to the care he receives particularly in regard to dispensing his meds, and regular eating.
The environment safely caters for the elderly who need assistance with living and remaining as strong as possible.
He has shown a huge improvement.
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for taking the time to share such thoughtful feedback.

I am so pleased to hear how much your Dad's health and wellbeing has improved since moving in to Carntyne. It's especially reassuring to know that the support with his medication and nutrition has made such a positive difference, as these are key areas we focus on to help our residents stay as well and as strong as possible.

Our team work hard to provide a safe, supportive, and professional environment, so it's lovely to hear that this has been your experience. I will make sure your kind words are shared with the staff, as feedback like this means a great deal to them.

Thank you again for trusting us with your Dad's care.
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Review of

Carntyne Residential Care Home

from Lorraine M (Cousin of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Cousin has been a resident of Carntyne care home for 2 years now ..the care he recieves is fantastic as are all the lovely staff we appreciate their care so much...Carntyne is a lovely homely place for him to live...Thankyou
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeYou are so very welcome.

I will be sure to share your comments with the team, as recognition like this really boosts morale and reminds them of the impact they have every day.

Thank you again for your continued support - it is genuinely appreciated.
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Review of

Carntyne Residential Care Home

from H J (Daughter of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed urgent respite care for our father who was not ready to go home from many weeks in hospital. Dad has got his strength and improved mobility back. The staff have been wonderful and create a home atmosphere for their residents. We were very confident that Dad was safe and well cared for at Carntyne.
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for your kind words. It was truly our pleasure to support your father during his recovery.
Providing a safe, comfortable, and homely environment is at the heart of what we do, so it means a great deal to know that you felt confident in his care. I will be sure to pass on your lovely feedback to the team-they will be very touched.
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Review of

Carntyne Residential Care Home

from Carol I (Friend of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend was a resident in Carntyne Rest home for 9 months until we sadly lost him in December 25. He was 91.
During his stay at Carntyne, he was looked after tirelessly by caring and attentive staff. The manager Diane & all the staff were very approachable & nothing was to much trouble.
He was
comfortable in Carntyne and always spoke well of the carers, & kitchen staff who all worked as a team.
It's a lovely location, quiet and peaceful. He had a lovely room over looking the park in Hexham.
When we visited all patients were treat with respect & we were always welcomed with open arms.
We could not of wished for better care for him.
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeFirstly, I am so sorry for your loss, it was a privilege to look after him.
Thank you so much for taking the time to share such a heartfelt review.
We are truly pleased to hear that your friend's time at Carntyne was comfortable and that you felt supported by our team throughout his stay. It means a great deal to know that our staff, including Diane and the wider team, made a positive difference.
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Review of

Carntyne Residential Care Home

from C E (Daughter of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for the past 2yrs ,a warm comfortable home where she is well looked after by caring friendly well trained staff .
The two cooks produce homely meals which my mother enjoys .
As Carntyne is situated in the town center its convenient & easy for families to take their
loved ones out to the local park & cafés. .
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you very much for your kind review.
We're especially pleased to hear such positive feedback about our team. I'll also be sure to pass on your compliments to our cooks-it's fantastic to hear that the meals are being so well enjoyed, as we've seen a lovely trend of positive feedback around the food recently.
Thank you again for taking the time to share your experience-it is truly appreciated.
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Review of

Carntyne Residential Care Home

from Karen P (Daughter of Resident) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very happy in Carntyne. The staff were all exceptional,so friendly,supportive and helped mum in all ways to feel settled and content. She had a wonderful rapport with the staff and residents. The food was home cooked and the menu variable and accommodated individual likes and dislikes to
the best of their ability.I would have no hesitation in recommending Carntyne to any prospective resident and their families.
Karen
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for your lovely comments Karen!

We're delighted to hear how happy your mum was during her time at Carntyne, it truly means a great deal to us. We are so glad she felt settled, supported, and we were able to support her to be able to build such a wonderful rapport with our staff.

Your kind words about the team and the home-cooked meals will be shared with everyone. I know they will really appreciate it.

With very best wishes.
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Review of

Carntyne Residential Care Home

from Alison H (Daughter of Resident) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived in Carntyne for almost 10 years.
She sadly became ill in July but was looked after with great dignity and care by the wonderful staff of Carntyne.
My mum was very happy and settled in Carntyne and it felt very much like home to her. The staff are dedicated and hard working and the home
is well led by Dianne and Wendy.
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for your very kind and heartfelt words Alison.

We are truly honoured that your mum called Carntyne home for almost 10 years. It means so much to us to hear that she felt happy, settled, and at home during her time with us.

We're especially grateful for your comments about the care and dignity shown to your mum during her illness. Supporting residents and their families at such times is incredibly important to us, and your words will mean a great deal to our team.

Your recognition of our staff, as well as Dianne and Wendy's leadership, is deeply appreciated. I will be sure to share your lovely feedback with them all.

Thank you again for taking the time to share your experience. Our thoughts are very much with you and your family.

With warmest wishes.
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Review of

Carntyne Residential Care Home

from Carolyn B (Niece of Resident) published on 30 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly staff who provide kind care to residents. Easy to contact senior staff to make requests & get information. Any requests dealt with quickly.
Food good & home is well supported by local GP practice.
Additional services available such as Hairdresser & chiropodist & other types of entertainment
available.
Facilities being improved.
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for taking the time to share your kind comments.

We're delighted to hear that you've found our team friendly and caring, and that you've experienced how approachable our senior staff are. Providing clear communication and responding promptly to any requests is very important to us, so your feedback is greatly appreciated.

It's also lovely to know that you're happy with the food and the support we receive from our local GP practice, as well as the additional services and activities available to residents. We're always striving to offer a well-rounded, comfortable, and engaging environment and always looking to improve wherever we can!

Thank you again for your thoughtful feedback.

With very best wishes.
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Review of

Carntyne Residential Care Home

from Katherine B (Next of Kin) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well . . . ! Where to start . . . ? As an almost daily visitor to Carntyne Residential Care Home for the last eight months I have become quite familiar with the routine running of this, what I can only describe, as "Home from Home". The staff are fabulous; nothing is too much trouble and best of
all, their cheerful manner is infectious, allowing the residents to feel secure within a homely environment. I have visited many establishments in my lifetime and experienced mixed reactions from others who are critical of "old folks homes that smell awful and make them feel as if they don't wish to stay very long". NOT at Carntyne! (In fact, the only thing that you could possibly say is that the flavours emanating from the kitchen/dining-room are indicative of the wonderful meals provided for the residents).
Only last week I happened to come across several members of staff in Reception and I actually said that I'd be more than happy to live there when the time comes - and I meant it!
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for your incredibly kind and thoughtful words. It means a great deal to all of us.

The fact that you've visited so frequently over the past eight months really does speak volumes, and we're so grateful for the time you've spent with us during your visits and for the insight that brings to your comments.

We're delighted to hear that your experience has been such a positive one. Our team works very hard to create a warm, welcoming environment that genuinely feels like a "home from home," so it's especially rewarding to know this is felt.

I will ensure that your lovely feedback about our staff is shared with the whole team! And we're so pleased the kitchen aromas have made such a positive impression too! I can also vouch for this!!

Thank you again for taking the time to share your experience-it means more than you know.

With very best wishes.
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Review of

Melbury House

from S O (Daughter of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Full credit to all the staff at Melbury House Seaham, I would definitely recommend this Care Home for your loved ones, the staff have the needs of the residents whether its the kitchen staff care staff or Laureen the manager the residents needs are more than met, its warm and welcoming and the residents
are relaxed and seem happy, my mother will say ' its the best ever " the staff are really nice and approachable, they all will go the extra mile Thank you for everything you do and massive well done
Reply from Ashley Wright, Area Manager at Melbury HouseThank you so much for your kind and thoughtful feedback. It truly means a lot to us.

I will be sure to pass on your lovely comments to Laureen and the entire team at Melbury House.

Hearing that your mother feels happy and considers it "the best ever" is the highest compliment we could receive.

Our goal is always to ensure residents feel safe, valued, and at home, and it's wonderful to know this is being reflected in your experience.

Thank you again for taking the time to share such positive feedback.
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Review of

Arden House

from R C (Daughter of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came in January for open ended respite care after a nasty fall.
I found all the staff to be extremely helpful, friendly and supportive .
The home is spotlessly clean and comfortable although mums room was on the small side it was equipped with her own bathroom and TV
I would recommend
Arden House wholeheartedly.
Reply from Fay Hugill, Registered Manager at Arden HouseMany thanks for taking the time to leave us such a lovely review. I am pleased you rate our service at such a high standard. We would happily welcome your mother again in the future should the need ever arise.

Kind regards,
Fay Hugill - Registered Manager
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Review of

Birch Hill Care Home

from Patricia B (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Birch Hill for three years now and just celebrated her 102 birthday there. I visit two to three times a week and Mum is always happy, well presented and sitting quietly with a coffee and cake in the Conservatory or the TV lounge. At her age she doesn't always want to be at the
centre of activities but loves all the attention she gets from the staff who are incredibly helpful and thoughtful, and loves observing all the activities that other residents take part in. I always feel I can completely trust the staff to make sure Mum is comfortable , safe and happy. It's like belonging to a big family.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely kind words. On behalf of all the staff I can honestly say that looking after mum is a joy. She is an absolute marvel.
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Review of

Birch Hill Care Home

from Janette B (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's care at Birch Hill has been excellent. The staff have been proactive at identifying her medical needs and all have followed their clear protocols. The staff are all kind and caring without exception.
Food is excellent and the building is clean and well maintained.
Mum is very happy at Birch
Hill.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your kind words. It is reassuring for us to know you are aware we are proactive in dealing with all our residents needs and wishes.
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Review of

Birch Hill Care Home

from Jen L (Daughter-in-law of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you enter Birch Hill you are always greeted with a smile. The whole atmosphere is relaxed and friendly. The residents are happy and well cared for and there is no unpleasant smells as you walk around. There are plenty of rooms to sit and chat in, so you don't have to sit in front of the TV blaring
in the corner, which is the case in other homes. All in all the best place she could be away from her own home.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely kind words. This is exactly the kind of atmosphere we desire to have. We have strong beliefs that we work in the residents home and it should be a home from home atmosphere. Our residents care and comfort are our first priority.
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Review of

Birch Hill Care Home

from D W (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of the staff was amazing from our first visit. What a warm, caring atmosphere can be felt each time you visit. From being nervous about going into respite, my mum is already looking forward to her next visit.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely words and I am delighted to read that mum is looking forward to her next stay. We cant wait to welcome her back.
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Review of

Birch Hill Care Home

from J M (Friend of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our ex-neighbour is a resident in Birch Hill. We joined her for xmas lunch with the other residents. The staff had dressed the room for Christmas and the tree was beautiful. The dinner was delicious too. They had all done a great job to make the day special and a lovely local choir made it that bit
more special.
The whole team are very attentive, constantly checking on individuals and they all seem to be aware of their needs, and their likes and dislikes. The whole place is clean and has a lovely atmosphere.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely words and we are all so pleased you enjoyed the Christmas lunch and entertainment.
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Review of

Birch Hill Care Home

from Teresa C (Friend of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Birch Hill has a great atmosphere - warm & cosy
The staff from manager through all staff do a great job - I have often observed they way they relate to residents (and relatives) showing a respectful caring attitude.
Catering staff provide delicious meals and home baking - "just like home" in as many
ways as is possible.
Beautiful gardens - A safe place for Residents to enjoy.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely words. They mean a great deal to all the staff at Birch hill.
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Review of

Birch Hill Care Home

from R H (Brother of Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arriving at Birch Hill is always a pleasure, beautifully maintained gardens and seasonal decorations around the front door. Greeted by welcoming staff you enter into a caring atmosphere. The staff are always busy and efficient and either looking after residents or making sure the pristine condition
of the home is maintained to a high standard of life at confirmed they fully completed card themself + no professional connection for all its residents.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely kind words. We aim to have a homely, safe and stable environment for all our residents and welcome all relatives and loved ones.
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Review of

Birch Hill Care Home

from Nigel R (Son of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall very happy with the Care Home. The staff are attentive and engaged with residents. There is genuine care and concern by the staff, they show genuine interest in the our relatives. The home is warm, clean and well maintained.


We are encouraged in our happy outlook at Birchill by the constantly

high level of physical and pastoral care.
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Awards / Recognitions (0)

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Frequently Asked Questions about Lenore Care Ltd

Costs for care homes owned by Lenore Care Ltd

Average costs per week for care homes owned by Lenore Care Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Lenore Care Ltd, based on 5 out of 5 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,163
Residential Dementia Care £1,179
All Care Types £1,163
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Lenore Care Ltd own?

Lenore Care Ltd own 5 Care Homes.

Which Lenore Care Ltd Care Homes have the highest review score?

Birch Hill Care Home, Carntyne Residential Care Home & Kendal House have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lenore Care Ltd to verify any information. View our terms and conditions.