"My mother moved in on 9/6/26. Everything is superb. The room is perfect and clean
The most noticeable point is that the staff are so :-..."Read all 71 reviews
from £1,450 / week24 rooms
Location Type: Care Home
Nestled in the Northumbrian Village of Norham, Birch Hill Care Home provides dementia care for 24 adults. Rated 'outstanding' by CQC in August 2019, the team's focus is ensuring all residents live well... Read more
"My experience of Carntyne care home is very positive. We've been visiting regularly over the last 12 months. Importantly our friend is very..."Read all 17 reviews
from £1,200 / week21 rooms
Location Type: Care Home
Carntyne Care Home, located in Hexham, Northumberland, provides personalised residential care for up to 21 residents, including individuals living with dementia.
The home offers nineteen single rooms... Read more
"Though I have not visited the entire home, I am very impressed with what I have seen so far. The communal part of this repurposed..."Read all 41 reviews
from £1,166 / week24 rooms
Location Type: Care Home
Kendal House is a small independent care home in the centre of Whitley Bay. Kendal house provides outstanding care to residents in a safe and homely environment. They offer person-centred care for older... Read more
Lenore Care Ltd has a Group Review Score of 8.8 (8.82) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lenore Care Ltd must have a Review Score.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Lenore Care Ltd
Loading...
Showing 131 reviews matching selected criteria
Review of Carntyne Residential Care Home from Catriona M (Friend of Resident) published on 15 July 2026 Submitted via Postal Card•
Overall Experience
My experience of Carntyne care home is very positive. We've been visiting regularly over the last 12 months. Importantly our friend is very settled and she likes most of the staff They are very busy but are always very welcoming. It is sparkling clean - the communal areas + our friends room. She always has clean clothes on + drinks close to hand.
↩Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care Home
Thank you so much for your kind review. I am delighted to hear that your friend feels settled and happy at Carntyne Care Home. It's wonderful to know that my team has made you feel welcome during your visits and that you've noticed the high standards of cleanliness and care. Your thoughtful...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Carntyne Residential Care Home from Paul N (Independent Advocate/Deputyship) published on 13 July 2026 Submitted via Website•
Overall Experience
I had a clientwho had had a fall, the injuries meant he cold no longer live independantly. Carntyne proved to be a welcoming, sensitive environment for him. They treated him with dignity and respect despite the injury meaning he could be challenging. The food is all freshly cooked and tailor to the individuals needs. It is a small intimate care home with dedicated staff , many having decades at the home, who really seem to care for the residents . Their team work is exemplary. I witnessed incredible flexibility and diligence whether with meds or an extensive program of activities to engage and enrich daily life. The overall manager is focussed, knowledgable and commited.
On one occassion she had come in to cover a night shift. They seem to have each others backs.
↩Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care Home
Thank you for your kind and thoughtful review. It means so much to us that you recognised the care, compassion and teamwork shown by our staff. Thank you also for your generous comments about my role-they are truly appreciated. I feel very fortunate to work alongside such a dedicated team who...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Birch Hill Care Home from Mark C (Son of Resident) published on 3 July 2026 Submitted via Postal Card•
Overall Experience
My mother moved in on 9/6/26. Everything is superb. The room is perfect and clean The most noticeable point is that the staff are so :- Helpful Charming Caring.
10 out of 10 or 11 out of 10. I mean it.
↩Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Home
Thank you so much for your lovely, kind words. We are always aware that we work in the residents home and our aim is to make the home a fun, caring place to live.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Birch Hill Care Home from A S (Friend of Resident) published on 3 July 2026 Submitted via Postal Card•
Overall Experience
It has taken my friend a very long time to adapt to life in the home, but now, thanks to support and encouragement from the staff, she seems more settled and content. She really enjoyed the "sing-along" this afternoon. We both enjoyed tea and lovely cheese scones during my visit today!
↩Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Home
Thank you for your lovely, kind words. It can take some people longer than others to settle in to the home but we will always try to make sure everyone is as comfortable as possible and all needs are met.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review of Birch Hill Care Home from M D (Daughter of Resident) published on 26 June 2026 Submitted via Postal Card•
Overall Experience
All staff members make our family so welcome when we visit mum. Mum is cared for by caring, hard working staff for which my mother's requests are dealt with professionally and efficiently.
I can't thank everyone at Birch Hill enough for all the care they give my mum.
↩Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Home
thank you for your kind words. We wish to ensure all requests are dealt with in a professional and compassionate manner.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Birch Hill Care Home from J O (Daughter of Resident) published on 23 June 2026 Submitted via Website•
Overall Experience
Right from day one Birch Hill provided the very best in caring, kindness, and professionalism, all delivered with a happy and friendly approach. They provide a wonderful family atmosphere where all residents are recognized as individuals, and their specific needs are thoughtfully considered and met. The Birch Hill team is on top of the day to day needs of each resident, as well as having a longer term plan of the overall care they are providing. They are excellent at advocating on behalf of each resident with multidisciplinary medical teams. I live in Australia and am only able to be in the UK maximum once a year. I video call Mum several times a week and the team are always really happy to set up the iPad and take it along to Mum so we can have a good chat and stay connected. I am conscious that this interrupts the team's normal work day routine but everyone is so willing to help and I feel they truly recognize how important this to us.
I am just so happy Mum is at Birch Hill.
↩Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Home
Thank you for your lovely words. We understand the importance of keeping family relationships intact and welcome your visits and calls.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Birch Hill Care Home from Trevor M (Partner of Resident) published on 18 June 2026 Submitted via Postal Card•
Overall Experience
My partner has now been a resident in Birch Hill Care Home for 18 months. Ever since she came to the care home we both can only say with the utmost honesty the care and support has been exceptional, the staff have become our special friends.
Nothing is to much trouble to them at all, the staff go the extra yard when care and support is needed. Total commitment from them all. I visit my partner every day and I can arrive and depart without any worries knowing she is being well cared for 100%.
↩Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Home
Thank you for your kind words. They mean so much to us as a team. We look upon yourself and your loved one as part of our family
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Carntyne Residential Care Home from Lorraine B (Niece of Resident) published on 12 June 2026 Submitted via Postal Card•
Overall Experience
Thisi sthe second time I have visited my uncle. Both times the staff have been very welcoming and informative when I have asked any questions. The place is clean, friendly, welcoming and homely. Whenever I have telephoned they are always very polite on the phone.
↩Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care Home
Thank you so much for your review, It's lovely to hear that you feel the staff are very informative and you feel welcomed when visiting Carntyne. I am pleased that you feel the home is clean, welcoming and homely. I'll be sure to share your feedback with the team-they'll really appreciate it. Thank you again
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Carntyne Residential Care Home from Debra B (Friend of Resident) published on 12 June 2026 Submitted via Website•
Overall Experience
Very good service provided to the residents, well cooked food, professional care for residents, nothing too much of a bother. I know this home doesn't have all the bells and whistles of some homes, however I would highly recommend to others.
Staff are always friendly when you go to visit.
↩Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care Home
Thank you so much for your kind words and recommendation. We are delighted to hear that you have had such a positive experience with our home. Our team works hard to provide high-quality care, excellent meals, and a welcoming environment for all residents and visitors. Your feedback means a great...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review of Birch Hill Care Home from Josephine H (Wife of Resident) published on 4 June 2026 Submitted via Postal Card•
Overall Experience
New residents recently, all in different stages of dementia.
I visit my husband everyday so I know the staff and their kind treatment. Their patience & understanding & calmness to the newcomers was outstanding but no neglect to the other residents, and as always never a cross word or gossipy talk.
↩Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Home
Thank you so much for your very kind words. Everyone is equally important to us at Birch Hill. We like to think that residents, families and all visitors all receive a warm welcome.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Carntyne Residential Care Home from P W (Power of Attorney of Resident) published on 21 April 2026 Submitted via Website•
Overall Experience
Carntyne offers a friendly and caring service. The managers are very experienced and able to recognise the specific needs of their residents. As visitors, we always feel welcomed. There is a relaxed, homely feel.
↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home
Thank you so much for your kind words. It's wonderful to hear that you feel welcomed when visiting Carntyne. Creating a relaxed, homely environment is very important to us, and I'm glad that comes across. I'll be sure to share your feedback with the team-they'll really appreciate it. Thank you again.
Due to his health, Dad was struggling in his independent community for older people. Particularly regarding his meds and regular eating. This was impacting on his health problems. Carntyne was recommended to us so we approached them and asked them for help with respite care. They are so helpful, informed and professional. His health and strength are much improved. This is due to the care he receives particularly in regard to dispensing his meds, and regular eating. The environment safely caters for the elderly who need assistance with living and remaining as strong as possible.
He has shown a huge improvement.
↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home
Thank you so much for taking the time to share such thoughtful feedback.
I am so pleased to hear how much your Dad's health and wellbeing has improved since moving in to Carntyne. It's especially reassuring to know that the support with his medication and nutrition has made such a positive...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review of Carntyne Residential Care Home from Lorraine M (Cousin of Resident) published on 15 April 2026 Submitted via Website•
Overall Experience
My Cousin has been a resident of Carntyne care home for 2 years now ..the care he recieves is fantastic as are all the lovely staff we appreciate their care so much...Carntyne is a lovely homely place for him to live...Thankyou
↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home
You are so very welcome.
I will be sure to share your comments with the team, as recognition like this really boosts morale and reminds them of the impact they have every day.
Thank you again for your continued support - it is genuinely appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Carntyne Residential Care Home from C E (Daughter of Resident) published on 7 April 2026 Submitted via Website•
Overall Experience
My mother has been a resident for the past 2yrs ,a warm comfortable home where she is well looked after by caring friendly well trained staff . The two cooks produce homely meals which my mother enjoys .
As Carntyne is situated in the town center its convenient & easy for families to take their loved ones out to the local park & cafés. .
↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home
Thank you very much for your kind review. We're especially pleased to hear such positive feedback about our team. I'll also be sure to pass on your compliments to our cooks-it's fantastic to hear that the meals are being so well enjoyed, as we've seen a lovely trend of positive feedback around the food recently.
Thank you again for taking the time to share your experience-it is truly appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Carntyne Residential Care Home from Carol I (Friend of Resident) published on 7 April 2026 Submitted via Website•
Overall Experience
Our friend was a resident in Carntyne Rest home for 9 months until we sadly lost him in December 25. He was 91. During his stay at Carntyne, he was looked after tirelessly by caring and attentive staff. The manager Diane & all the staff were very approachable & nothing was to much trouble. He was comfortable in Carntyne and always spoke well of the carers, & kitchen staff who all worked as a team. It's a lovely location, quiet and peaceful. He had a lovely room over looking the park in Hexham. When we visited all patients were treat with respect & we were always welcomed with open arms.
We could not of wished for better care for him.
↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home
Firstly, I am so sorry for your loss, it was a privilege to look after him. Thank you so much for taking the time to share such a heartfelt review.
We are truly pleased to hear that your friend's time at Carntyne was comfortable and that you felt supported by our team throughout his stay. It...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Carntyne Residential Care Home from H J (Daughter of Resident) published on 7 April 2026 Submitted via Website•
Overall Experience
We needed urgent respite care for our father who was not ready to go home from many weeks in hospital. Dad has got his strength and improved mobility back. The staff have been wonderful and create a home atmosphere for their residents. We were very confident that Dad was safe and well cared for at Carntyne.
↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home
Thank you so much for your kind words. It was truly our pleasure to support your father during his recovery.
Providing a safe, comfortable, and homely environment is at the heart of what we do, so it means a great deal to know that you felt confident in his care. I will be sure to pass on your lovely feedback to the team-they will be very touched.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Carntyne Residential Care Home from Karen P (Daughter of Resident) published on 30 March 2026 Submitted via Website•
Overall Experience
My mum was very happy in Carntyne. The staff were all exceptional,so friendly,supportive and helped mum in all ways to feel settled and content. She had a wonderful rapport with the staff and residents. The food was home cooked and the menu variable and accommodated individual likes and dislikes to the best of their ability.I would have no hesitation in recommending Carntyne to any prospective resident and their families.
Karen
↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home
Thank you so much for your lovely comments Karen!
We're delighted to hear how happy your mum was during her time at Carntyne, it truly means a great deal to us. We are so glad she felt settled, supported, and we were able to support her to be able to build such a wonderful rapport with our...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Carntyne Residential Care Home from Alison H (Daughter of Resident) published on 30 March 2026 Submitted via Website•
Overall Experience
My mum lived in Carntyne for almost 10 years. She sadly became ill in July but was looked after with great dignity and care by the wonderful staff of Carntyne.
My mum was very happy and settled in Carntyne and it felt very much like home to her. The staff are dedicated and hard working and the home is well led by Dianne and Wendy.
↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home
Thank you so much for your very kind and heartfelt words Alison.
We are truly honoured that your mum called Carntyne home for almost 10 years. It means so much to us to hear that she felt happy, settled, and at home during her time with us.
We're especially grateful for your comments about...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Carntyne Residential Care Home from Carolyn B (Niece of Resident) published on 30 March 2026 Submitted via Website•
Overall Experience
Friendly staff who provide kind care to residents. Easy to contact senior staff to make requests & get information. Any requests dealt with quickly. Food good & home is well supported by local GP practice. Additional services available such as Hairdresser & chiropodist & other types of entertainment available.
Facilities being improved.
↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home
Thank you so much for taking the time to share your kind comments.
We're delighted to hear that you've found our team friendly and caring, and that you've experienced how approachable our senior staff are. Providing clear communication and responding promptly to any requests is very important to...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of Carntyne Residential Care Home from Katherine B (Next of Kin) published on 30 March 2026 Submitted via Website•
Overall Experience
Well . . . ! Where to start . . . ? As an almost daily visitor to Carntyne Residential Care Home for the last eight months I have become quite familiar with the routine running of this, what I can only describe, as "Home from Home". The staff are fabulous; nothing is too much trouble and best of all, their cheerful manner is infectious, allowing the residents to feel secure within a homely environment. I have visited many establishments in my lifetime and experienced mixed reactions from others who are critical of "old folks homes that smell awful and make them feel as if they don't wish to stay very long". NOT at Carntyne! (In fact, the only thing that you could possibly say is that the flavours emanating from the kitchen/dining-room are indicative of the wonderful meals provided for the residents).
Only last week I happened to come across several members of staff in Reception and I actually said that I'd be more than happy to live there when the time comes - and I meant it!
↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home
Thank you so much for your incredibly kind and thoughtful words. It means a great deal to all of us.
The fact that you've visited so frequently over the past eight months really does speak volumes, and we're so grateful for the time you've spent with us during your visits and for the insight...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Lenore Care Ltd.
News (0) & Events (0)
News
There are no news items for Lenore Care Ltd.
Upcoming Events
There are no upcoming events for Lenore Care Ltd.
Frequently Asked Questions about Lenore Care Ltd
Costs for care homes owned by Lenore Care Ltd
Average costs per week for care homes owned by Lenore Care Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Lenore Care Ltd, based on 5 out of 5 settings.
Type of Care Provided
Average Weekly Cost
Residential Care
£1,163
Residential Dementia Care
£1,179
All Care Types
£1,163
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.
Average costs per week for care homes owned by Lenore Care Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Lenore Care Ltd, based on 5 out of 5 settings.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.
How many Care Homes does Lenore Care Ltd own?
Lenore Care Ltd own 5 Care Homes.
Which Lenore Care Ltd Care Homes have the highest review score?
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lenore Care Ltd to verify any information. View our terms and conditions. Lenore Care Ltd has a Basic Service -more info.
