Care Homes Owned by Lenore Care Ltd in Tyne & Wear

My mother has been a resident for nearly 3 years and the care has always been very good. She was unwell recently and the staff were very helpful and caring. They contacted me straight away and handled things with care and compassion. My mother is very comfortable in the home mainly because it is very much a home from home and has a lovely family atmosphere. All the staff are friendly and caring and ensure the residents are happy and comfortable.

It would be great to see more going on to stimulate and entertain residents. My Mam pays a lot for her care but could receive better value.

From my first visit I knew K. House was the place for my brother. The welcome I received, the room, the fact that they wanted to know so much about him. He was invited for a cup of tea and a look around. Lovely ladies brought him tea + biscuits and chatted to him about the 'soaps' I thought he would become lost in the home but that's no problem as he has signs saying 'this way Rob' (so thoughtful). Rob has a restricted diet and there is a good choice of food but one day 'cook' made him something else! (as he didn't want the 3 choices!). Really I could go on + on giving examples of good practice. Amazingly, he has settled + of course this is all down to the people at K.H who are amazing, caring, thoughtful and funny. Thank you.

Though I have not visited the entire home, I am very impressed with what I have seen so far. The communal part of this repurposed Victorian(?) terrace is arranged to be an open plane but with separate areas for dining, TV, and talking with visitors, so it feels like home. The staff are excellent; always plenty of them around interacting with residents. They are a splendid team; cheerful, friendly, and alert to their changes in needs and moods. I am particularly pleased with the way they have dealt with my sister-in-law's health problems: in less than six months they have arranged and escorted her to clinics and hospital visits which have sorted out a long-term and serious womb prolapse (which her GP had failed to deal with/improve for years) as well as her leg and back pain. She is warm, content, well-fed, cared for, and safe. They are monitoring 'confusion' and dealing with it considerately.

Always greeted with a friendly member of staff at the door. Aunties care I can't fault. The home feels like it is very much home from home and is kept to a high standard. Carers keep me updated how my auntie has been and if she requires anything.

My mother is 98 years old and has been a resident at Kendal House for 2 years. The warmth and the attention of the staff provide a loving environment. Interaction with other residents is encouraged and activities inside and outside make for a healthy and stimulating experience. My mother particularly enjoys the pampering, especially bubble baths and hairdos. If she has the good fortune to reach 100 years in June 2026 it will be largely due to the support of Kendal House's team. The nurturing environment and our family are always welcome for family visits.

Mum came into Kendal House for 2 weeks respite care, she suffers from Parkinson's Disease with Parkinson's Dementia and this was our first experience of a care home for her. I wanted to leave a review as it is so difficult to decide where a loved one will be looked after best and after our experience in a different care home subsequently, I really feel the need to express how wonderful the staff at Kendal House were with Mum. She always looked clean and well dressed, the staff were personable and friendly and when we came to visit Mam, I was happy to see and hear that she was being so well looked after and cared for. Her hair looked better than it had in ages and the staff painted her nails and kept her looking nice. She talked about the jacuzzi bath and singing songs, she looked the best I had seen her for a long time. I would definitely recommend Kendal House, the staff go above and beyond.

I cannot praise the staff at Kendal House enough - as this was such a big transition for my mother and both my family have absolutely no regrets for moving her there and we probably should have done it earlier.

Since my sister went to Kendall House, her general health has greatly improved. The staff are very caring and attentive and we are kept informed of everything as soon as it happens. She is very settled and happy and calls it her home and loves the staff members.

My lady, who suffered from Alzheimer’s and was unable to communicate, was, after much deliberation, placed in the care of Kendal House in September 2019. Having just recently passed away I feel that I just cannot walk away without making comment of just how grateful and indebted I am to all the staff at Kendal House. The family atmosphere and comradeship displayed by everyone is above outstanding and the personal attention given surpasses excellence. I would further like to applaud the understanding and communication that exists both between the staff and the NHS. There was never an occasion that the staff failed to see the need to call or ask for assistance which always arrived in less than 20 minutes. All this was given despite the rigors presented by COVID-19. There were even occasions when staff saw fit to present themselves for duty earlier than the official commencement of their working day. How’s that for commitment? If any care home deserves special mention it's Kendal House.

My friend has been a resident of Kendal House since suffering an illness nearly 4 years ago, which meant she could no longer live independently in her own home. She is very well looked after and is always sharing a smile and a laugh with the staff. Who are excellent and exceptionally caring, and in fact, have become like a new family to her. I have visited people in many of the Care Homes in this area, and whilst Kendal House is not a luxurious modern building it is comfortable, very clean, extremely well-run, warm and welcoming.

My friend has been living in Kendal House for over four years. She has always been looked after very well and especially during this past year when everything has been so difficult for all of us. Kendal House feels like a real home and everyone there like a big family. The staff are very helpful and friendly and can't do enough for her. It is so good to know that she is cared for so well and is happy. I would recommend Kendal House very highly for their excellent accommodation, cleanliness, food, and all other aspects of care they provide. Thank you for looking after my friend so well.

My sister and I did significant research before placing our mother here and we were very happy with the care Mam received in the last 8 weeks of her life.

The staff were fabulous and Mam took part in regular activities and made friends. She celebrated her 89th birthday at Kendal House and was made to feel special with a birthday tea.

Unfortunately, her mental and physical health were already on a downward decline when she joined the home, and we feel that her care was of a high standard and she was treated with empathy and respect despite that her behaviour was undoubtedly challenging at times.

The staff were very personable and happy to speak to us at any time and were extremely prompt in letting us know if the doctor or district nurses had been called out to see Mam. In summary, we would recommend this care home.

Although my mother seldom participated, there were frequent and stimulating activities for the residents. The standard of accommodation, cleanliness and food and drink were as you would expect from a care home that clearly takes pride in the service that it provides to the residents and their families. Based upon our experience, we cannot recommend Kendal House highly enough.

I would definitely recommend Kendal House and their staff to anyone in need of care.

My friend has been well cared for and all his health care and social needs met since he has lived at Kendal House. The staff are all very pleasant and welcoming and will try their hardest to accommodate my friend's needs and wishes. I am also made welcome every time I visit. My friend is very happy there.

I was able to get my sister into Kendal House and I can only say that she is a completely different person, she is much happier than she was living by herself. All the staff treat all of the residents with so much care and attention. I would highly recommend this care home.

Due to the fact there are only about 23 residents, the ratio of staff to residents is very good. As such the residents get a lot of personal attention which is most definitely a huge advantage over other care homes we looked at. All the staff are excellent and I would definitely recommend this property.

My aunt moved in 8 weeks ago, she was a very vulnerable anxious lady. The staff have made her feel very welcome looking after her on a one to one basis. Her health and wellbeing have increased since being there as the staff all take time to speak to her individually and has made her feel very welcome, therefore she has settled in very quickly. I can't thank the staff enough for their help and support at a difficult time. We looked at many care homes and not one was a patch on this care home. I would recommend this care home to anybody that asks.

First-class home. The staff are always friendly and very helpful. The residents are always happy and very clean and smart. Like going from home to home. Best nursing home I ever been in.