Care Homes Owned by Lenore Care Ltd in Northumberland

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Lenore Care Ltd Locations in Northumberland (2)

2 Care Homes owned by Lenore Care Ltd in Northumberland

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Birch Hill Care Home

Norham, Berwick-upon-Tweed TD15 2JZ

9.972 Reviews

"I went with my husband on a daytrip to Hospital, a round trip of 120 miles in 5 hours. Birch Hill staff provided his special drinks and..."Read all 72 reviews

from £1,500 / weekSize 24 rooms

Location Type: Care Home

Nestled in the Northumbrian Village of Norham, Birch Hill Care Home provides dementia care for 24 adults. Rated 'outstanding' by CQC in August 2019, the team's focus is ensuring all residents live well... Read more

Older Person Care
Permanent Care
Respite Care

Residential Care
Dementia Residential Care

Carntyne Residential Care Home

Hencotes, Battle Hill, Hexham NE46 2EE

9.817 Reviews

"My experience of Carntyne care home is very positive. We've been visiting regularly over the last 12 months. Importantly our friend is very..."Read all 17 reviews

from £1,200 / weekSize 21 rooms

Location Type: Care Home

Carntyne Care Home, located in Hexham, Northumberland, provides personalised residential care for up to 21 residents, including individuals living with dementia. The home offers nineteen single rooms... Read more

Older Person Care
Permanent Care
Respite Care

Residential Care
Dementia Residential Care
Mental Health Care

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Lenore Care Ltd Reviews in Northumberland (89)

8.9

Lenore Care Ltd has a Group Review Score of 8.9 (8.865) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lenore Care Ltd must have a Review Score.

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Showing 89 reviews matching selected criteria

Review of Birch Hill Care Home from J H (Wife of Resident) published on 22 September 2026 Submitted via Postal Card•

Overall Experience

I went with my husband on a daytrip to Hospital, a round trip of 120 miles in 5 hours.
Birch Hill staff provided his special drinks and made him comfortable in the wheelchair for the ambulance.

The "welcome home" greeting was equally "loving care". I was able to return home knowing that he is in such good hands

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↩Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Home

Thank you for your lovely words. We try to facilitate all appointments both in house and hospital patients. Ensuring that residents have everything they need to make the appointment/journey as enjoyable as possible.

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Review of Birch Hill Care Home from S M (Sister of Resident) published on 2 September 2026 Submitted via Website•

Overall Experience

As the front door opens, one is met with an extraordinary warm welcome which contiues no matter where you go here at Birch Hill. Everyone, and I mean 'everyone', who works here seems to possess a huge amount of cheerfulness, respect (they remember everyone's name), there is respect and a total willingness to see to all your needs. Nothing is too much trouble.

The atmosphere here is one of remarkable happiness and contentedness.

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↩Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Home

Thank you for your lovely, kind words. We want everyone who enters the building to feel at home and to feel part of the family.

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Review of Carntyne Residential Care Home from Catriona M (Friend of Resident) published on 15 July 2026 Submitted via Postal Card•

Overall Experience

My experience of Carntyne care home is very positive. We've been visiting regularly over the last 12 months. Importantly our friend is very settled and she likes most of the staff They are very busy but are always very welcoming. It is sparkling clean - the communal areas + our friends room. She always has clean clothes on + drinks close to hand.

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↩Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care Home

Thank you so much for your kind review. I am delighted to hear that your friend feels settled and happy at Carntyne Care Home. It's wonderful to know that my team has made you feel welcome during your visits and that you've noticed the high standards of cleanliness and care. Your thoughtful... Read more

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Review of Carntyne Residential Care Home from Paul N (Independent Advocate/Deputyship) published on 13 July 2026 Submitted via Website•

Overall Experience

I had a clientwho had had a fall, the injuries meant he cold no longer live independantly.
Carntyne proved to be a welcoming, sensitive environment for him.
They treated him with dignity and respect despite the injury meaning he could be challenging.
The food is all freshly cooked and tailor to the individuals needs.
It is a small intimate care home with dedicated staff , many having decades at the home, who really seem to care for the residents .
Their team work is exemplary.
I witnessed incredible flexibility and diligence whether with meds or an extensive program of activities to engage and enrich daily life.
The overall manager is focussed, knowledgable and commited.

On one occassion she had come in to cover a night shift. They seem to have each others backs.

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↩Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care Home

Thank you for your kind and thoughtful review. It means so much to us that you recognised the care, compassion and teamwork shown by our staff. Thank you also for your generous comments about my role-they are truly appreciated. I feel very fortunate to work alongside such a dedicated team who... Read more

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Review of Birch Hill Care Home from Mark C (Son of Resident) published on 3 July 2026 Submitted via Postal Card•

Overall Experience

My mother moved in on 9/6/26. Everything is superb. The room is perfect and clean
The most noticeable point is that the staff are so :-
Helpful
Charming
Caring.

10 out of 10 or 11 out of 10. I mean it.

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↩Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Home

Thank you so much for your lovely, kind words. We are always aware that we work in the residents home and our aim is to make the home a fun, caring place to live.

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Review of Birch Hill Care Home from A S (Friend of Resident) published on 3 July 2026 Submitted via Postal Card•

Overall Experience

It has taken my friend a very long time to adapt to life in the home, but now, thanks to support and encouragement from the staff, she seems more settled and content. She really enjoyed the "sing-along" this afternoon. We both enjoyed tea and lovely cheese scones during my visit today!

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↩Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Home

Thank you for your lovely, kind words. It can take some people longer than others to settle in to the home but we will always try to make sure everyone is as comfortable as possible and all needs are met.

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Review of Birch Hill Care Home from M D (Daughter of Resident) published on 26 June 2026 Submitted via Postal Card•

Overall Experience

All staff members make our family so welcome when we visit mum. Mum is cared for by caring, hard working staff for which my mother's requests are dealt with professionally and efficiently.

I can't thank everyone at Birch Hill enough for all the care they give my mum.

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↩Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Home

thank you for your kind words. We wish to ensure all requests are dealt with in a professional and compassionate manner.

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Review of Birch Hill Care Home from J O (Daughter of Resident) published on 23 June 2026 Submitted via Website•

Overall Experience

Right from day one Birch Hill provided the very best in caring, kindness, and professionalism, all delivered with a happy and friendly approach.
They provide a wonderful family atmosphere where all residents are recognized as individuals, and their specific needs are thoughtfully considered and met.
The Birch Hill team is on top of the day to day needs of each resident, as well as having a longer term plan of the overall care they are providing. They are excellent at advocating on behalf of each resident with multidisciplinary medical teams.
I live in Australia and am only able to be in the UK maximum once a year. I video call Mum several times a week and the team are always really happy to set up the iPad and take it along to Mum so we can have a good chat and stay connected. I am conscious that this interrupts the team's normal work day routine but everyone is so willing to help and I feel they truly recognize how important this to us.

I am just so happy Mum is at Birch Hill.

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↩Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Home

Thank you for your lovely words. We understand the importance of keeping family relationships intact and welcome your visits and calls.

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Review of Birch Hill Care Home from Trevor M (Partner of Resident) published on 18 June 2026 Submitted via Postal Card•

Overall Experience

My partner has now been a resident in Birch Hill Care Home for 18 months. Ever since she came to the care home we both can only say with the utmost honesty the care and support has been exceptional, the staff have become our special friends.

Nothing is to much trouble to them at all, the staff go the extra yard when care and support is needed. Total commitment from them all. I visit my partner every day and I can arrive and depart without any worries knowing she is being well cared for 100%.

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↩Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Home

Thank you for your kind words. They mean so much to us as a team. We look upon yourself and your loved one as part of our family

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Review of Carntyne Residential Care Home from Lorraine B (Niece of Resident) published on 12 June 2026 Submitted via Postal Card•

Overall Experience

Thisi sthe second time I have visited my uncle. Both times the staff have been very welcoming and informative when I have asked any questions. The place is clean, friendly, welcoming and homely. Whenever I have telephoned they are always very polite on the phone.

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↩Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care Home

Thank you so much for your review, It's lovely to hear that you feel the staff are very informative and you feel welcomed when visiting Carntyne. I am pleased that you feel the home is clean, welcoming and homely. I'll be sure to share your feedback with the team-they'll really appreciate it. Thank you again

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Review of Carntyne Residential Care Home from Debra B (Friend of Resident) published on 12 June 2026 Submitted via Website•

Overall Experience

Very good service provided to the residents, well cooked food, professional care for residents, nothing too much of a bother.
I know this home doesn't have all the bells and whistles of some homes, however I would highly recommend to others.

Staff are always friendly when you go to visit.

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↩Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care Home

Thank you so much for your kind words and recommendation. We are delighted to hear that you have had such a positive experience with our home. Our team works hard to provide high-quality care, excellent meals, and a welcoming environment for all residents and visitors. Your feedback means a great... Read more

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Review of Carntyne Residential Care Home from P W (Power of Attorney of Resident) published on 21 April 2026 Submitted via Website•

Overall Experience

Carntyne offers a friendly and caring service. The managers are very experienced and able to recognise the specific needs of their residents. As visitors, we always feel welcomed. There is a relaxed, homely feel.

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↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

Thank you so much for your kind words. It's wonderful to hear that you feel welcomed when visiting Carntyne. Creating a relaxed, homely environment is very important to us, and I'm glad that comes across. I'll be sure to share your feedback with the team-they'll really appreciate it. Thank you again.

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Review of Carntyne Residential Care Home from N W (Son of Resident) published on 15 April 2026 Submitted via Website•

Overall Experience

Due to his health, Dad was struggling in his independent community for older people. Particularly regarding his meds and regular eating. This was impacting on his health problems.
Carntyne was recommended to us so we approached them and asked them for help with respite care.
They are so helpful, informed and professional. His health and strength are much improved. This is due to the care he receives particularly in regard to dispensing his meds, and regular eating.
The environment safely caters for the elderly who need assistance with living and remaining as strong as possible.

He has shown a huge improvement.

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↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

Thank you so much for taking the time to share such thoughtful feedback.

I am so pleased to hear how much your Dad's health and wellbeing has improved since moving in to Carntyne. It's especially reassuring to know that the support with his medication and nutrition has made such a positive... Read more

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Review of Carntyne Residential Care Home from Lorraine M (Cousin of Resident) published on 15 April 2026 Submitted via Website•

Overall Experience

My Cousin has been a resident of Carntyne care home for 2 years now ..the care he recieves is fantastic as are all the lovely staff we appreciate their care so much...Carntyne is a lovely homely place for him to live...Thankyou

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↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

You are so very welcome.

I will be sure to share your comments with the team, as recognition like this really boosts morale and reminds them of the impact they have every day.

Thank you again for your continued support - it is genuinely appreciated.

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Review of Carntyne Residential Care Home from C E (Daughter of Resident) published on 7 April 2026 Submitted via Website•

Overall Experience

My mother has been a resident for the past 2yrs ,a warm comfortable home where she is well looked after by caring friendly well trained staff .
The two cooks produce homely meals which my mother enjoys .

As Carntyne is situated in the town center its convenient & easy for families to take their loved ones out to the local park & cafés. .

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↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

Thank you very much for your kind review.
We're especially pleased to hear such positive feedback about our team. I'll also be sure to pass on your compliments to our cooks-it's fantastic to hear that the meals are being so well enjoyed, as we've seen a lovely trend of positive feedback around the food recently.

Thank you again for taking the time to share your experience-it is truly appreciated.

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Review of Carntyne Residential Care Home from Carol I (Friend of Resident) published on 7 April 2026 Submitted via Website•

Overall Experience

Our friend was a resident in Carntyne Rest home for 9 months until we sadly lost him in December 25. He was 91.
During his stay at Carntyne, he was looked after tirelessly by caring and attentive staff. The manager Diane & all the staff were very approachable & nothing was to much trouble.
He was comfortable in Carntyne and always spoke well of the carers, & kitchen staff who all worked as a team.
It's a lovely location, quiet and peaceful. He had a lovely room over looking the park in Hexham.
When we visited all patients were treat with respect & we were always welcomed with open arms.

We could not of wished for better care for him.

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↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

Firstly, I am so sorry for your loss, it was a privilege to look after him.
Thank you so much for taking the time to share such a heartfelt review.

We are truly pleased to hear that your friend's time at Carntyne was comfortable and that you felt supported by our team throughout his stay. It... Read more

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Review of Carntyne Residential Care Home from H J (Daughter of Resident) published on 7 April 2026 Submitted via Website•

Overall Experience

We needed urgent respite care for our father who was not ready to go home from many weeks in hospital. Dad has got his strength and improved mobility back. The staff have been wonderful and create a home atmosphere for their residents. We were very confident that Dad was safe and well cared for at Carntyne.

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↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

Thank you so much for your kind words. It was truly our pleasure to support your father during his recovery.

Providing a safe, comfortable, and homely environment is at the heart of what we do, so it means a great deal to know that you felt confident in his care. I will be sure to pass on your lovely feedback to the team-they will be very touched.

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Review of Carntyne Residential Care Home from Karen P (Daughter of Resident) published on 30 March 2026 Submitted via Website•

Overall Experience

My mum was very happy in Carntyne. The staff were all exceptional,so friendly,supportive and helped mum in all ways to feel settled and content. She had a wonderful rapport with the staff and residents. The food was home cooked and the menu variable and accommodated individual likes and dislikes to the best of their ability.I would have no hesitation in recommending Carntyne to any prospective resident and their families.

Karen

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↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

Thank you so much for your lovely comments Karen!

We're delighted to hear how happy your mum was during her time at Carntyne, it truly means a great deal to us. We are so glad she felt settled, supported, and we were able to support her to be able to build such a wonderful rapport with our... Read more

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Review of Carntyne Residential Care Home from Alison H (Daughter of Resident) published on 30 March 2026 Submitted via Website•

Overall Experience

My mum lived in Carntyne for almost 10 years.
She sadly became ill in July but was looked after with great dignity and care by the wonderful staff of Carntyne.

My mum was very happy and settled in Carntyne and it felt very much like home to her. The staff are dedicated and hard working and the home is well led by Dianne and Wendy.

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↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

Thank you so much for your very kind and heartfelt words Alison.

We are truly honoured that your mum called Carntyne home for almost 10 years. It means so much to us to hear that she felt happy, settled, and at home during her time with us.

We're especially grateful for your comments about... Read more

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Review of Carntyne Residential Care Home from Carolyn B (Niece of Resident) published on 30 March 2026 Submitted via Website•

Overall Experience

Friendly staff who provide kind care to residents. Easy to contact senior staff to make requests & get information. Any requests dealt with quickly.
Food good & home is well supported by local GP practice.
Additional services available such as Hairdresser & chiropodist & other types of entertainment available.

Facilities being improved.

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↩Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

Thank you so much for taking the time to share your kind comments.

We're delighted to hear that you've found our team friendly and caring, and that you've experienced how approachable our senior staff are. Providing clear communication and responding promptly to any requests is very important to... Read more

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