Lenore Care Ltd in Northumberland | 2 Care Homes

Review of
Birch Hill Care Home
from R H (Brother of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

Arriving at Birch Hill is always a pleasure, beautifully maintained gardens and seasonal decorations around the front door. Greeted by welcoming staff you enter into a caring atmosphere. The staff are always busy and efficient and either looking after residents or making sure the pristine condition

of the home is maintained to a high standard of life at confirmed they fully completed card themself + no professional connection for all its residents.

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely kind words. We aim to have a homely, safe and stable environment for all our residents and welcome all relatives and loved ones.

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Review of
Birch Hill Care Home
from Nigel R (Son of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

Overall very happy with the Care Home. The staff are attentive and engaged with residents. There is genuine care and concern by the staff, they show genuine interest in the our relatives. The home is warm, clean and well maintained.

We are encouraged in our happy outlook at Birchill by the constantly

high level of physical and pastoral care.

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Review of
Birch Hill Care Home
from I L (Son of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

Very happy with the care provided to my mother from Management and their Staff at all levels. Very friendly atmosphere and in the event of outside medical care being required dealt with promptly and efficiently.

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely words. We aim to provide a homely environment and to deliver outstanding care. Each and every one of our residents are special to us.

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Review of
Birch Hill Care Home
from A S (Son of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

My mother has been a very happy and settled resident for over three years . The care and attention to her needs has never faltered throughout this time which is such a credit to the team at Birch Hill , not underestimating the seamless changes which have occurred in this time.
From the moment you

arrive all the staff do there utmost to make the time spent with your relative as special as they can , everyone has their own way of enjoying time there , and no request is to much trouble.
It's impossible to highlight a department or individual as it always feels like visiting one big happy family.

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely words. our aim is to be home from home and to be family to both the residents and loved ones. Your words mean so much to all of us.

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Review of
Birch Hill Care Home
from J H (Wife of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

December is excellent.
Can I also praise the way the staff worked when my husband had to go to hospital. The care and attention he was given then and when he returned five days later really was excellent. I would say 'loving care'

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely words. We aim to give all residents loving care and I am so pleased you feel that way also. Thank you

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Review of
Birch Hill Care Home
from Marion N (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

Extraordinary kindness and thoughtfulness of all staff. On site-kitchen provides a very good menu that is customised to my mother's specific needs. As a visiting relative I have felt included and welcomed on each visit.

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your very kind words. We try to tailor catering needs to the wishes of the residents and loved ones.

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Review of
Carntyne Residential Care Home
from C H (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report

Overall Experience

My Mum was very apprehensive about residential care and it took a lot of persuasion to get her to try Carntyne. On arrival she was warmly welcomed and made to feel at home. In less than a week she was settled and was telling all the family how kind and lovely everyone at Carntyne is. The staff are

incredibly caring and attentive, there are a wide range of well organised activities and there's a great variety of home cooked food which Mum tells us is very tasty! The home also has beautiful gardens and is in a great location - right in the centre of Hexham. I can highly recommend Carntyne Care Home.

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Review of
Birch Hill Care Home
from Colin B (Son-in-law of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

Care Home always clean & fresh , staff all very nice & polite ..very conscientious & hard working staff , very good to my mother in law & she's well cared for thanks to everyone concerned , my mother in law always seems to be very settled in Birchill , Norham . Shes always well catered

for dietary wise . The staff are always very good with the rest of the family as well . Cleanliness is always very good & staff are always busy up keeping their standards

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your very kind words. Our aim is to ensure all our residents and families are welcomed into a professional but homely environment and to meet all individual requirements.

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Review of
Birch Hill Care Home
from Carol G (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

Birch Hill has a really warm and friendly atmosphere. Staff are always willing to help and to go that extra mile. The food is excellent and the residents are so well cared for. I have visited several times over the past year, but I will focus on my latest visit in October 2025. From arriving at the

front door, all staff I met were welcoming and helpful. I was offered a coffee and biscuits while visiting Mum, and when she needed help we used the call button and someone came to assist very willingly and with lots of empathy and care. Mum always looks well dressed and cared for, and is given plenty of choices for meals.

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your very kind words. We strive to ensure all our residents and their loved ones are well looked after.

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Review of
Birch Hill Care Home
from Dorothy T (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

Platinum rating. All staff at Birch Hill are welcoming and friendly. They go above and beyond what is asked of them. My mum is given a loving and caring environment. She is very happy and full of smiles when I visit her. Mum is always clean and well dressed. Having experienced the meals, they are of

the highest standard. The staff keep the home exceptionally clean.

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your kind words. Our aim is to provide the best care in a homely environment to all our residents.

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Review of
Birch Hill Care Home
from A T (Son-in-law of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

Birch Hill is always welcoming and has a lovely caring feel. The care given to my mother-in-law is always of the highest standard. The staff are very attentive to every aspect of care required, including communication relating to any changes in general well being or medical care. The staff are amazing

as they treat the residents as family, if they are one of their own. Birch Hill should be the template that all care homes should aspire too.

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you so much for your very kind words. We always strive to give the very best care to all our residents.

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Review of
Birch Hill Care Home
from I L (Son of Resident) published on 20 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been at Birch Hill for 6 months and is very settled. The staff are excellent and look after her every need. Birch Hill is always clean and warm with a very friendly atmosphere. Some times the food is not always to Mums taste but on the whole adequate choice is available. Activities have

been limited recently due to staff changes but I'm sure they are being looked at. So to sum up we are very happy with Birch Hill and the care my mother is recieving.

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely words. I want to reassure you we do have the activities side of things in hand.

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Review of
Birch Hill Care Home
from Zoe C (Granddaughter of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

Birch Hill is a lovely welcoming care home. I visit my Granny a few times a month at Birch Hill. The staff are very friendly and a pleasure to speak too. It is lovely to see my granny is safe and well looked after.

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Homethank you for your lovely kind words. We love sharing our home with your granny.

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Review of
Birch Hill Care Home
from A B (Granddaughter of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

Wonderful friendly staff who take great care in their work. The home is clean and warm allowing a pleasant visit even for great grand children. Nothing is too much trouble and we very much enjoy our visits to Birch Hill. The staff go above and beyond in providing the best possible care and support to

residents and visitors.

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your kind words. We try to ensure everyone feels welcome.

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Review of
Birch Hill Care Home
from Trevor M (Partner of Resident) published on 24 July 2025 Submitted via Postal Card • Report

Overall Experience

My partner has now been resident for 6 months the standard of care has been exceptional from management to carers to house keeping staff nothing is a problem and everything is open and transparent. Communication between the staff and residents/family/friends is excellent.
Cleanliness/hygene is very

good
The catering is super. Activities second to none
Family/friends are always greeted with a warm welcome
A truly well run residence

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your kind review. Our aim is to provide a high standard of care and it is our pleasure to care for your loved one and lovely to see you in each day. You are both so kind

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Review of
Birch Hill Care Home
from Corinne R (Niece of Resident) published on 24 July 2025 Submitted via Website • Report

Overall Experience

Always greeted with warmth in the centre.
Staff are sincere, respectful and humorous (humour being used in a way to help defuse what could be difficult situation.)
The staff knowing the little preferences that certain residents have and seeing first hand the special relationship that some have built

up over the years.

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your kind review. We strive to deliver that person centred care with all our residents and its knowing them and yourselves so well that ensures we know most of the individual preferences.

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Review of
Birch Hill Care Home
from David I (Son of Resident) published on 9 July 2025 Submitted via Website • Report

Overall Experience

From the initial contact to the ongoing care the Birch Hill team have been and are nothing short of amazing - The wellbeing of my Mum is held in very compassionate and professional hands. Although the property sits in such stunning and tranquil surroundings it's the warm glow generated from the team

whithin the building that makes my Mum feel at home and safe and gives me a great peace of mind.
Thank you all.

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care Homethank you for your amazing compliment. It is our pleasure to look after mum to the best of our abilities.

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Review of
Birch Hill Care Home
from Kathryn W (Daughter of Resident) published on 7 July 2025 Submitted via Website • Report

Overall Experience

My mum has thrived in this care home
She left hospital not talking nor walking without assistance of staff after a stroke
She is now walking with a zimmer getting help with her speech and is improving daily all thanks to the wonderful staff

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your wonderful review. We, like you, want the best for your mum and are delighted that she has progressed so much in a short space of time. Thank you for your continued support.

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Review of
Birch Hill Care Home
from George R (Respite Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

The whole team looked after me superbly well during. My brief post op stay . All very warm friendly and conscientious. . Good food and refreshments and snacks almost 'on demand' too. My late wife was a resident and I have since recommended Birch Hill to others. I will continue to do so

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely review. It was our pleasure to have you stay with us and we look forward to seeing you at some of our events to which you are always welcome.

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Review of
Birch Hill Care Home
from Deirdre R (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

My mother spent the last nine months of her life here, sadly passing away at end of April. All staff worked to give her the best quality of life possible with activities that reflected her interests and ensuring her dietary requirements were met. Standards were always high from cleanliness to care and

management.
End of life care was wonderful. Staff did everything to ensure she had the best medical care and was comfortable at all times. Care extended to her family who were fully informed, included and supported.

Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your kind words. It was a delight to be given the privilege of looking after your mum.

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Care Homes Owned by Lenore Care Ltd in Northumberland

Lenore Care Ltd Locations in Northumberland (2)

Lenore Care Ltd Reviews in Northumberland (70)

Reviews posted for members of Lenore Care Ltd

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Carntyne Residential Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

Birch Hill Care Home

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