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Care Homes Owned by Lenore Care Ltd in Northumberland

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8.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Lenore Care Ltd in Northumberland

Only the locations & reviews in Northumberland for Lenore Care Ltd are showing below.

View the details of all 5 locations (with 119 reviews) owned by Lenore Care Ltd

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Lenore Care Ltd Locations in Northumberland (2)

 - Browse 2 Care Homes owned by Lenore Care Ltd in Northumberland
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Birch Hill Care Home
Norham, Berwick-upon-Tweed TD15 2JZ 
Top 20 carehome award certificate
9.9 69 reviews
Birch Hill Care Home, Berwick-upon-Tweed, Northumberland
Top 20 carehome award certificate
"Mum has been living at Birch Hill for three years now and just celebrated her 102 birthday there. I visit two to three times a week and Mum…"   Read all 69 reviews
  • from £1,450 / week
  • 24 Rooms
Location Type Care Home

Nestled in the Northumbrian Village of Norham, Birch Hill Care Home provides dementia care for 24 adults. Rated 'outstanding' by CQC in August 2019, the team's focus is ensuring all residents live ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Carntyne Residential Care Home
Hencotes, Battle Hill, Hexham NE46 2EE 
9.3 7 reviews
Carntyne Residential Care Home, Hexham, Northumberland
"My mum was very happy in Carntyne. The staff were all exceptional,so friendly,supportive and helped mum in all ways to feel settled and…"   Read all 7 reviews
  • from £1,200 / week
  • 21 Rooms
Location Type Care Home

Carntyne Care Home, located in Hexham, Northumberland, provides personalised residential care for up to 21 residents, including individuals living with dementia. The home offers nineteen single ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Lenore Care Ltd Reviews in Northumberland (76)

8.7

Lenore Care Ltd has a Group Review Score of 8.7 (8.736) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lenore Care Ltd must have a Review Score.

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Review of

Carntyne Residential Care Home

from Karen P (Daughter of Resident) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very happy in Carntyne. The staff were all exceptional,so friendly,supportive and helped mum in all ways to feel settled and content. She had a wonderful rapport with the staff and residents. The food was home cooked and the menu variable and accommodated individual likes and dislikes to
the best of their ability.I would have no hesitation in recommending Carntyne to any prospective resident and their families.
Karen
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for your lovely comments Karen!

We're delighted to hear how happy your mum was during her time at Carntyne, it truly means a great deal to us. We are so glad she felt settled, supported, and we were able to support her to be able to build such a wonderful rapport with our staff.

Your kind words about the team and the home-cooked meals will be shared with everyone. I know they will really appreciate it.

With very best wishes.
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Review of

Carntyne Residential Care Home

from Alison H (Daughter of Resident) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived in Carntyne for almost 10 years.
She sadly became ill in July but was looked after with great dignity and care by the wonderful staff of Carntyne.
My mum was very happy and settled in Carntyne and it felt very much like home to her. The staff are dedicated and hard working and the home
is well led by Dianne and Wendy.
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for your very kind and heartfelt words Alison.

We are truly honoured that your mum called Carntyne home for almost 10 years. It means so much to us to hear that she felt happy, settled, and at home during her time with us.

We're especially grateful for your comments about the care and dignity shown to your mum during her illness. Supporting residents and their families at such times is incredibly important to us, and your words will mean a great deal to our team.

Your recognition of our staff, as well as Dianne and Wendy's leadership, is deeply appreciated. I will be sure to share your lovely feedback with them all.

Thank you again for taking the time to share your experience. Our thoughts are very much with you and your family.

With warmest wishes.
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Review of

Carntyne Residential Care Home

from Carolyn B (Niece of Resident) published on 30 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly staff who provide kind care to residents. Easy to contact senior staff to make requests & get information. Any requests dealt with quickly.
Food good & home is well supported by local GP practice.
Additional services available such as Hairdresser & chiropodist & other types of entertainment
available.
Facilities being improved.
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for taking the time to share your kind comments.

We're delighted to hear that you've found our team friendly and caring, and that you've experienced how approachable our senior staff are. Providing clear communication and responding promptly to any requests is very important to us, so your feedback is greatly appreciated.

It's also lovely to know that you're happy with the food and the support we receive from our local GP practice, as well as the additional services and activities available to residents. We're always striving to offer a well-rounded, comfortable, and engaging environment and always looking to improve wherever we can!

Thank you again for your thoughtful feedback.

With very best wishes.
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Review of

Carntyne Residential Care Home

from Katherine B (Next of Kin) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well . . . ! Where to start . . . ? As an almost daily visitor to Carntyne Residential Care Home for the last eight months I have become quite familiar with the routine running of this, what I can only describe, as "Home from Home". The staff are fabulous; nothing is too much trouble and best of
all, their cheerful manner is infectious, allowing the residents to feel secure within a homely environment. I have visited many establishments in my lifetime and experienced mixed reactions from others who are critical of "old folks homes that smell awful and make them feel as if they don't wish to stay very long". NOT at Carntyne! (In fact, the only thing that you could possibly say is that the flavours emanating from the kitchen/dining-room are indicative of the wonderful meals provided for the residents).
Only last week I happened to come across several members of staff in Reception and I actually said that I'd be more than happy to live there when the time comes - and I meant it!
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for your incredibly kind and thoughtful words. It means a great deal to all of us.

The fact that you've visited so frequently over the past eight months really does speak volumes, and we're so grateful for the time you've spent with us during your visits and for the insight that brings to your comments.

We're delighted to hear that your experience has been such a positive one. Our team works very hard to create a warm, welcoming environment that genuinely feels like a "home from home," so it's especially rewarding to know this is felt.

I will ensure that your lovely feedback about our staff is shared with the whole team! And we're so pleased the kitchen aromas have made such a positive impression too! I can also vouch for this!!

Thank you again for taking the time to share your experience-it means more than you know.

With very best wishes.
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Review of

Birch Hill Care Home

from Patricia B (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Birch Hill for three years now and just celebrated her 102 birthday there. I visit two to three times a week and Mum is always happy, well presented and sitting quietly with a coffee and cake in the Conservatory or the TV lounge. At her age she doesn't always want to be at the
centre of activities but loves all the attention she gets from the staff who are incredibly helpful and thoughtful, and loves observing all the activities that other residents take part in. I always feel I can completely trust the staff to make sure Mum is comfortable , safe and happy. It's like belonging to a big family.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely kind words. On behalf of all the staff I can honestly say that looking after mum is a joy. She is an absolute marvel.
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Review of

Birch Hill Care Home

from Janette B (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's care at Birch Hill has been excellent. The staff have been proactive at identifying her medical needs and all have followed their clear protocols. The staff are all kind and caring without exception.
Food is excellent and the building is clean and well maintained.
Mum is very happy at Birch
Hill.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your kind words. It is reassuring for us to know you are aware we are proactive in dealing with all our residents needs and wishes.
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Review of

Birch Hill Care Home

from Jen L (Daughter-in-law of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you enter Birch Hill you are always greeted with a smile. The whole atmosphere is relaxed and friendly. The residents are happy and well cared for and there is no unpleasant smells as you walk around. There are plenty of rooms to sit and chat in, so you don't have to sit in front of the TV blaring
in the corner, which is the case in other homes. All in all the best place she could be away from her own home.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely kind words. This is exactly the kind of atmosphere we desire to have. We have strong beliefs that we work in the residents home and it should be a home from home atmosphere. Our residents care and comfort are our first priority.
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Review of

Birch Hill Care Home

from D W (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of the staff was amazing from our first visit. What a warm, caring atmosphere can be felt each time you visit. From being nervous about going into respite, my mum is already looking forward to her next visit.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely words and I am delighted to read that mum is looking forward to her next stay. We cant wait to welcome her back.
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Review of

Birch Hill Care Home

from J M (Friend of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our ex-neighbour is a resident in Birch Hill. We joined her for xmas lunch with the other residents. The staff had dressed the room for Christmas and the tree was beautiful. The dinner was delicious too. They had all done a great job to make the day special and a lovely local choir made it that bit
more special.
The whole team are very attentive, constantly checking on individuals and they all seem to be aware of their needs, and their likes and dislikes. The whole place is clean and has a lovely atmosphere.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely words and we are all so pleased you enjoyed the Christmas lunch and entertainment.
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Review of

Birch Hill Care Home

from Teresa C (Friend of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Birch Hill has a great atmosphere - warm & cosy
The staff from manager through all staff do a great job - I have often observed they way they relate to residents (and relatives) showing a respectful caring attitude.
Catering staff provide delicious meals and home baking - "just like home" in as many
ways as is possible.
Beautiful gardens - A safe place for Residents to enjoy.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely words. They mean a great deal to all the staff at Birch hill.
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Review of

Birch Hill Care Home

from R H (Brother of Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arriving at Birch Hill is always a pleasure, beautifully maintained gardens and seasonal decorations around the front door. Greeted by welcoming staff you enter into a caring atmosphere. The staff are always busy and efficient and either looking after residents or making sure the pristine condition
of the home is maintained to a high standard of life at confirmed they fully completed card themself + no professional connection for all its residents.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely kind words. We aim to have a homely, safe and stable environment for all our residents and welcome all relatives and loved ones.
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Review of

Birch Hill Care Home

from Nigel R (Son of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall very happy with the Care Home. The staff are attentive and engaged with residents. There is genuine care and concern by the staff, they show genuine interest in the our relatives. The home is warm, clean and well maintained.


We are encouraged in our happy outlook at Birchill by the constantly

high level of physical and pastoral care.
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Review of

Birch Hill Care Home

from I L (Son of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care provided to my mother from Management and their Staff at all levels. Very friendly atmosphere and in the event of outside medical care being required dealt with promptly and efficiently.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely words. We aim to provide a homely environment and to deliver outstanding care. Each and every one of our residents are special to us.
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Review of

Birch Hill Care Home

from A S (Son of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a very happy and settled resident for over three years . The care and attention to her needs has never faltered throughout this time which is such a credit to the team at Birch Hill , not underestimating the seamless changes which have occurred in this time.
From the moment you
arrive all the staff do there utmost to make the time spent with your relative as special as they can , everyone has their own way of enjoying time there , and no request is to much trouble.
It's impossible to highlight a department or individual as it always feels like visiting one big happy family.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely words. our aim is to be home from home and to be family to both the residents and loved ones. Your words mean so much to all of us.
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Review of

Birch Hill Care Home

from J H (Wife of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
December is excellent.
Can I also praise the way the staff worked when my husband had to go to hospital. The care and attention he was given then and when he returned five days later really was excellent. I would say 'loving care'
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your lovely words. We aim to give all residents loving care and I am so pleased you feel that way also. Thank you
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Review of

Birch Hill Care Home

from Marion N (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extraordinary kindness and thoughtfulness of all staff. On site-kitchen provides a very good menu that is customised to my mother's specific needs. As a visiting relative I have felt included and welcomed on each visit.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your very kind words. We try to tailor catering needs to the wishes of the residents and loved ones.
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Review of

Carntyne Residential Care Home

from C H (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was very apprehensive about residential care and it took a lot of persuasion to get her to try Carntyne. On arrival she was warmly welcomed and made to feel at home. In less than a week she was settled and was telling all the family how kind and lovely everyone at Carntyne is. The staff are
incredibly caring and attentive, there are a wide range of well organised activities and there's a great variety of home cooked food which Mum tells us is very tasty! The home also has beautiful gardens and is in a great location - right in the centre of Hexham. I can highly recommend Carntyne Care Home.
Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care HomeThank you for your lovely words. On behalf of all the staff your mum is a joy to look after.
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Review of

Birch Hill Care Home

from Colin B (Son-in-law of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care Home always clean & fresh , staff all very nice & polite ..very conscientious & hard working staff , very good to my mother in law & she's well cared for thanks to everyone concerned , my mother in law always seems to be very settled in Birchill , Norham . Shes always well catered
for dietary wise . The staff are always very good with the rest of the family as well . Cleanliness is always very good & staff are always busy up keeping their standards
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your very kind words. Our aim is to ensure all our residents and families are welcomed into a professional but homely environment and to meet all individual requirements.
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Review of

Birch Hill Care Home

from Carol G (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Birch Hill has a really warm and friendly atmosphere. Staff are always willing to help and to go that extra mile. The food is excellent and the residents are so well cared for. I have visited several times over the past year, but I will focus on my latest visit in October 2025. From arriving at the
front door, all staff I met were welcoming and helpful. I was offered a coffee and biscuits while visiting Mum, and when she needed help we used the call button and someone came to assist very willingly and with lots of empathy and care. Mum always looks well dressed and cared for, and is given plenty of choices for meals.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your very kind words. We strive to ensure all our residents and their loved ones are well looked after.
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Review of

Birch Hill Care Home

from Dorothy T (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Platinum rating. All staff at Birch Hill are welcoming and friendly. They go above and beyond what is asked of them. My mum is given a loving and caring environment. She is very happy and full of smiles when I visit her. Mum is always clean and well dressed. Having experienced the meals, they are of
the highest standard. The staff keep the home exceptionally clean.
Reply from Jennifer Mackie, Care Centre Manager at Birch Hill Care HomeThank you for your kind words. Our aim is to provide the best care in a homely environment to all our residents.
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