Carntyne Residential Care Home

Hencotes, Battle Hill, Hexham NE46 2EE
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9.6 13 Reviews
  • Carntyne Residential Care Home, Hexham
Carntyne Care Home, located in Hexham, Northumberland, provides personalised residential care for up to 21 residents, including individuals living with dementia.

The home offers nineteen single rooms and one companion room, each featuring an en-suite and wet room to ensure comfort, privacy, and ease of use. Residents are encouraged to bring their own furniture and personal items, helping to create a familiar and homely environment.

Carntyne’s dedicated care team delivers compassionate, person-centred support tailored to each resident’s individual needs, with a strong focus on dignity, independence, and overall well-being.

Conveniently situated close to local shops and public transport links, Carntyne Care Home fosters a warm, welcoming community atmosphere for residents, families, and visitors.
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Care Provided by Carntyne Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1200
  • Self-Funded Residential Dementia Care: £1200 – £1200
  • RESPITE Self-Funded Residential Care: £1200 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1250

Local Authority residents are charged a top up fee.

The price(s) shown are provided by the care home. Contact Carntyne Residential Care Home for full pricing details and T&Cs.

Contact Carntyne Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Carntyne Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Diane Chrichard (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1920
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (19)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is accommodated at all hours, the home just ask that any guests visiting call in advance, wherever possible.

Parking

  • Parking is available on site for all guests of Carntyne Residential Care Home

Carntyne Residential Care Home Reviews (13)

9.6

Carntyne Residential Care Home has a Review Score of 9.6 (9.628) out of 10, based on 11 reviews in the last 2 years.
Over all time Carntyne Residential Care Home has 13 reviews.

Overall Experience
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Total of 13, showing 1-13
Review from P W (Power of Attorney of Resident) published on 21 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carntyne offers a friendly and caring service. The managers are very experienced and able to recognise the specific needs of their residents. As visitors, we always feel welcomed. There is a relaxed, homely feel.
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for your kind words. It's wonderful to hear that you feel welcomed when visiting Carntyne. Creating a relaxed, homely environment is very important to us, and I'm glad that comes across. I'll be sure to share your feedback with the team-they'll really appreciate it. Thank you again.
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Review from N W (Son of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to his health, Dad was struggling in his independent community for older people. Particularly regarding his meds and regular eating. This was impacting on his health problems.
Carntyne was recommended to us so we approached them and asked them for help with respite care.
They are so helpful,
informed and professional. His health and strength are much improved. This is due to the care he receives particularly in regard to dispensing his meds, and regular eating.
The environment safely caters for the elderly who need assistance with living and remaining as strong as possible.
He has shown a huge improvement.
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for taking the time to share such thoughtful feedback.

I am so pleased to hear how much your Dad's health and wellbeing has improved since moving in to Carntyne. It's especially reassuring to know that the support with his medication and nutrition has made such a positive difference, as these are key areas we focus on to help our residents stay as well and as strong as possible.

Our team work hard to provide a safe, supportive, and professional environment, so it's lovely to hear that this has been your experience. I will make sure your kind words are shared with the staff, as feedback like this means a great deal to them.

Thank you again for trusting us with your Dad's care.
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Review from Lorraine M (Cousin of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Cousin has been a resident of Carntyne care home for 2 years now ..the care he recieves is fantastic as are all the lovely staff we appreciate their care so much...Carntyne is a lovely homely place for him to live...Thankyou
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeYou are so very welcome.

I will be sure to share your comments with the team, as recognition like this really boosts morale and reminds them of the impact they have every day.

Thank you again for your continued support - it is genuinely appreciated.
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Review from H J (Daughter of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed urgent respite care for our father who was not ready to go home from many weeks in hospital. Dad has got his strength and improved mobility back. The staff have been wonderful and create a home atmosphere for their residents. We were very confident that Dad was safe and well cared for at Carntyne.
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for your kind words. It was truly our pleasure to support your father during his recovery.
Providing a safe, comfortable, and homely environment is at the heart of what we do, so it means a great deal to know that you felt confident in his care. I will be sure to pass on your lovely feedback to the team-they will be very touched.
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Review from Carol I (Friend of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend was a resident in Carntyne Rest home for 9 months until we sadly lost him in December 25. He was 91.
During his stay at Carntyne, he was looked after tirelessly by caring and attentive staff. The manager Diane & all the staff were very approachable & nothing was to much trouble.
He was
comfortable in Carntyne and always spoke well of the carers, & kitchen staff who all worked as a team.
It's a lovely location, quiet and peaceful. He had a lovely room over looking the park in Hexham.
When we visited all patients were treat with respect & we were always welcomed with open arms.
We could not of wished for better care for him.
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeFirstly, I am so sorry for your loss, it was a privilege to look after him.
Thank you so much for taking the time to share such a heartfelt review.
We are truly pleased to hear that your friend's time at Carntyne was comfortable and that you felt supported by our team throughout his stay. It means a great deal to know that our staff, including Diane and the wider team, made a positive difference.
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Review from C E (Daughter of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for the past 2yrs ,a warm comfortable home where she is well looked after by caring friendly well trained staff .
The two cooks produce homely meals which my mother enjoys .
As Carntyne is situated in the town center its convenient & easy for families to take their
loved ones out to the local park & cafés. .
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you very much for your kind review.
We're especially pleased to hear such positive feedback about our team. I'll also be sure to pass on your compliments to our cooks-it's fantastic to hear that the meals are being so well enjoyed, as we've seen a lovely trend of positive feedback around the food recently.
Thank you again for taking the time to share your experience-it is truly appreciated.
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Review from Karen P (Daughter of Resident) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very happy in Carntyne. The staff were all exceptional,so friendly,supportive and helped mum in all ways to feel settled and content. She had a wonderful rapport with the staff and residents. The food was home cooked and the menu variable and accommodated individual likes and dislikes to
the best of their ability.I would have no hesitation in recommending Carntyne to any prospective resident and their families.
Karen
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for your lovely comments Karen!

We're delighted to hear how happy your mum was during her time at Carntyne, it truly means a great deal to us. We are so glad she felt settled, supported, and we were able to support her to be able to build such a wonderful rapport with our staff.

Your kind words about the team and the home-cooked meals will be shared with everyone. I know they will really appreciate it.

With very best wishes.
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Review from Alison H (Daughter of Resident) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived in Carntyne for almost 10 years.
She sadly became ill in July but was looked after with great dignity and care by the wonderful staff of Carntyne.
My mum was very happy and settled in Carntyne and it felt very much like home to her. The staff are dedicated and hard working and the home
is well led by Dianne and Wendy.
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for your very kind and heartfelt words Alison.

We are truly honoured that your mum called Carntyne home for almost 10 years. It means so much to us to hear that she felt happy, settled, and at home during her time with us.

We're especially grateful for your comments about the care and dignity shown to your mum during her illness. Supporting residents and their families at such times is incredibly important to us, and your words will mean a great deal to our team.

Your recognition of our staff, as well as Dianne and Wendy's leadership, is deeply appreciated. I will be sure to share your lovely feedback with them all.

Thank you again for taking the time to share your experience. Our thoughts are very much with you and your family.

With warmest wishes.
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Review from Carolyn B (Niece of Resident) published on 30 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly staff who provide kind care to residents. Easy to contact senior staff to make requests & get information. Any requests dealt with quickly.
Food good & home is well supported by local GP practice.
Additional services available such as Hairdresser & chiropodist & other types of entertainment
available.
Facilities being improved.
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for taking the time to share your kind comments.

We're delighted to hear that you've found our team friendly and caring, and that you've experienced how approachable our senior staff are. Providing clear communication and responding promptly to any requests is very important to us, so your feedback is greatly appreciated.

It's also lovely to know that you're happy with the food and the support we receive from our local GP practice, as well as the additional services and activities available to residents. We're always striving to offer a well-rounded, comfortable, and engaging environment and always looking to improve wherever we can!

Thank you again for your thoughtful feedback.

With very best wishes.
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Review from Katherine B (Next of Kin) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well . . . ! Where to start . . . ? As an almost daily visitor to Carntyne Residential Care Home for the last eight months I have become quite familiar with the routine running of this, what I can only describe, as "Home from Home". The staff are fabulous; nothing is too much trouble and best of
all, their cheerful manner is infectious, allowing the residents to feel secure within a homely environment. I have visited many establishments in my lifetime and experienced mixed reactions from others who are critical of "old folks homes that smell awful and make them feel as if they don't wish to stay very long". NOT at Carntyne! (In fact, the only thing that you could possibly say is that the flavours emanating from the kitchen/dining-room are indicative of the wonderful meals provided for the residents).
Only last week I happened to come across several members of staff in Reception and I actually said that I'd be more than happy to live there when the time comes - and I meant it!
Reply from Ashley Wright, Area Manager at Carntyne Residential Care HomeThank you so much for your incredibly kind and thoughtful words. It means a great deal to all of us.

The fact that you've visited so frequently over the past eight months really does speak volumes, and we're so grateful for the time you've spent with us during your visits and for the insight that brings to your comments.

We're delighted to hear that your experience has been such a positive one. Our team works very hard to create a warm, welcoming environment that genuinely feels like a "home from home," so it's especially rewarding to know this is felt.

I will ensure that your lovely feedback about our staff is shared with the whole team! And we're so pleased the kitchen aromas have made such a positive impression too! I can also vouch for this!!

Thank you again for taking the time to share your experience-it means more than you know.

With very best wishes.
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Review from C H (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was very apprehensive about residential care and it took a lot of persuasion to get her to try Carntyne. On arrival she was warmly welcomed and made to feel at home. In less than a week she was settled and was telling all the family how kind and lovely everyone at Carntyne is. The staff are
incredibly caring and attentive, there are a wide range of well organised activities and there's a great variety of home cooked food which Mum tells us is very tasty! The home also has beautiful gardens and is in a great location - right in the centre of Hexham. I can highly recommend Carntyne Care Home.
Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care HomeThank you for your lovely words. On behalf of all the staff your mum is a joy to look after.
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Review from Lucy M (Daughter of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent the last years of her life at Carntyne and and received exceptional care. This included the very challenging period during COVID and the Carntyne staff became her family during lockdown. My mum was registered blind and in her latter years also suffered from dementia, but the staff dealt
with these complex needs admirably. The staff turnover is minimal which meant that the same carers looked after my mum throughout and got to know her very well. They were also quick to spot any deterioration or changes in her health and acted immediately. Carntyne itself is a lovely house with well appointed rooms, a beautiful garden and is in a great location. We were able to take our mum out in Hexham in her wheelchair to the many tea shops and restaurants and into the park across the road which she thoroughly enjoyed. The Carntyne staff were also willing to take her to mass on a Sunday at the catholic church next door.
Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care HomeThank you for your lovely feedback, your mum was a lovely lady.
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Review from Jenny T (Daughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last year of his life here, was very content and settled and received excellent care. This was no mean feat given the Covid pandemic! The staff were so kind and caring, and did everything they could to enable me to have conversations with Dad through the window, when I was unable
to visit in person due to lockdown.
I would have no hesitation in recommending them to others and am very grateful for all they did for Dad, in challenging circumstances for everyone. Thank you so much.
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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Carntyne Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Carntyne Residential Care Home is calculated as follows: ( (111 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 129 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Carntyne Residential Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Diane

Diane Chrichard

Job Title: Registered Manager Joined: 2016

I have been with Lenore since February 2024, and I had been with the previous company for 10 years. I became a manager in November 2023 following the departure of the previous manager. I am extremely proud of the team at Carntyne Care Home. They are dedicated to placing residents at the centre of everything they do and consistently deliver high-quality, compassionate, person-centred care. Their commitment helps create a warm, safe, and welcoming environment where residents truly feel at home.

Frequently Asked Questions about Carntyne Residential Care Home

What types of Care is Carntyne Residential Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Carntyne Residential Care Home have?

There are 19 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Carntyne Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carntyne Residential Care Home to the centre of Hexham?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carntyne Residential Care Home to verify any information. View our terms and conditions. Carntyne Residential Care Home has an Enhanced Service - more info.