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Carntyne Residential Care Home

Hencotes, Battle Hill, Hexham, Northumberland NE46 2EE
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Carntyne Residential Care Home, Hexham
Carntyne Residential Care Home, Hexham
Carntyne Residential Care Home, Hexham

Carntyne Care Home, located in Hexham, Northumberland, provides personalised residential care for up to 21 residents, including individuals living with dementia.

The home offers nineteen single rooms and one companion room, each featuring an en-suite and wet room to ensure comfort, privacy, and ease of use. Residents are encouraged to bring their own furniture and personal items, helping to create a familiar and homely environment.

Carntyne’s dedicated care team delivers compassionate, person-centred...  

Care Provided by Carntyne Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,200£1,200 - £1,250
Residential Dementia Care£1,200 - £1,200£1,200 - £1,250

Local Authority residents are charged a top up fee.

Contact Carntyne Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Diane Chrichard(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1920
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (19)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visiting is accommodated at all hours, the home just ask that any guests visiting call in advance, wherever possible.

Parking

  • Parking is available on site for all guests of Carntyne Residential Care Home

Carntyne Residential Care Home Reviews (17)

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9.8

Carntyne Residential Care Home has a Review Score of 9.8 (9.755) out of 10, based on 15 reviews in the last 2 years. Over all time Carntyne Residential Care Home has 17 reviews.

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Review from Catriona M (Friend of Resident) published on 15 July 2026 Submitted via Postal Card
Overall Experience

My experience of Carntyne care home is very positive. We've been visiting regularly over the last 12 months. Importantly our friend is very settled and she likes most of the staff They are very busy but are always very welcoming. It is sparkling clean - the communal areas + our friends room. She always has clean clothes on + drinks close to hand.

Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care Home

Thank you so much for your kind review. I am delighted to hear that your friend feels settled and happy at Carntyne Care Home. It's wonderful to know that my team has made you feel welcome during your visits and that you've noticed the high standards of cleanliness and care. Your thoughtful...  

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Review from Paul N (Independent Advocate/Deputyship) published on 13 July 2026 Submitted via Website
Overall Experience
I had a clientwho had had a fall, the injuries meant he cold no longer live independantly.
Carntyne proved to be a welcoming, sensitive environment for him.
They treated him with dignity and respect despite the injury meaning he could be challenging.
The food is all freshly cooked and tailor to the individuals needs.
It is a small intimate care home with dedicated staff , many having decades at the home, who really seem to care for the residents .
Their team work is exemplary.
I witnessed incredible flexibility and diligence whether with meds or an extensive program of activities to engage and enrich daily life.
The overall manager is focussed, knowledgable and commited.

On one occassion she had come in to cover a night shift. They seem to have each others backs.

Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care Home

Thank you for your kind and thoughtful review. It means so much to us that you recognised the care, compassion and teamwork shown by our staff. Thank you also for your generous comments about my role-they are truly appreciated. I feel very fortunate to work alongside such a dedicated team who...  

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Review from Lorraine B (Niece of Resident) published on 12 June 2026 Submitted via Postal Card
Overall Experience

Thisi sthe second time I have visited my uncle. Both times the staff have been very welcoming and informative when I have asked any questions. The place is clean, friendly, welcoming and homely. Whenever I have telephoned they are always very polite on the phone.

Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care Home

Thank you so much for your review, It's lovely to hear that you feel the staff are very informative and you feel welcomed when visiting Carntyne. I am pleased that you feel the home is clean, welcoming and homely. I'll be sure to share your feedback with the team-they'll really appreciate it. Thank you again

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Review from Debra B (Friend of Resident) published on 12 June 2026 Submitted via Website
Overall Experience
Very good service provided to the residents, well cooked food, professional care for residents, nothing too much of a bother.
I know this home doesn't have all the bells and whistles of some homes, however I would highly recommend to others.

Staff are always friendly when you go to visit.

Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care Home

Thank you so much for your kind words and recommendation. We are delighted to hear that you have had such a positive experience with our home. Our team works hard to provide high-quality care, excellent meals, and a welcoming environment for all residents and visitors. Your feedback means a great...  

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Review from P W (Power of Attorney of Resident) published on 21 April 2026 Submitted via Website
Overall Experience

Carntyne offers a friendly and caring service. The managers are very experienced and able to recognise the specific needs of their residents. As visitors, we always feel welcomed. There is a relaxed, homely feel.

Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

Thank you so much for your kind words. It's wonderful to hear that you feel welcomed when visiting Carntyne. Creating a relaxed, homely environment is very important to us, and I'm glad that comes across. I'll be sure to share your feedback with the team-they'll really appreciate it. Thank you again.

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Review from N W (Son of Resident) published on 15 April 2026 Submitted via Website
Overall Experience
Due to his health, Dad was struggling in his independent community for older people. Particularly regarding his meds and regular eating. This was impacting on his health problems.
Carntyne was recommended to us so we approached them and asked them for help with respite care.
They are so helpful, informed and professional. His health and strength are much improved. This is due to the care he receives particularly in regard to dispensing his meds, and regular eating.
The environment safely caters for the elderly who need assistance with living and remaining as strong as possible.

He has shown a huge improvement.

Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

Thank you so much for taking the time to share such thoughtful feedback.

I am so pleased to hear how much your Dad's health and wellbeing has improved since moving in to Carntyne. It's especially reassuring to know that the support with his medication and nutrition has made such a positive...  

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Review from Lorraine M (Cousin of Resident) published on 15 April 2026 Submitted via Website
Overall Experience

My Cousin has been a resident of Carntyne care home for 2 years now ..the care he recieves is fantastic as are all the lovely staff we appreciate their care so much...Carntyne is a lovely homely place for him to live...Thankyou

Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

You are so very welcome.

I will be sure to share your comments with the team, as recognition like this really boosts morale and reminds them of the impact they have every day.

Thank you again for your continued support - it is genuinely appreciated.

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Review from C E (Daughter of Resident) published on 7 April 2026 Submitted via Website
Overall Experience
My mother has been a resident for the past 2yrs ,a warm comfortable home where she is well looked after by caring friendly well trained staff .
The two cooks produce homely meals which my mother enjoys .

As Carntyne is situated in the town center its convenient & easy for families to take their loved ones out to the local park & cafés. .

Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home
Thank you very much for your kind review.
We're especially pleased to hear such positive feedback about our team. I'll also be sure to pass on your compliments to our cooks-it's fantastic to hear that the meals are being so well enjoyed, as we've seen a lovely trend of positive feedback around the food recently.

Thank you again for taking the time to share your experience-it is truly appreciated.

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Review from Carol I (Friend of Resident) published on 7 April 2026 Submitted via Website
Overall Experience
Our friend was a resident in Carntyne Rest home for 9 months until we sadly lost him in December 25. He was 91.
During his stay at Carntyne, he was looked after tirelessly by caring and attentive staff. The manager Diane & all the staff were very approachable & nothing was to much trouble.
He was comfortable in Carntyne and always spoke well of the carers, & kitchen staff who all worked as a team.
It's a lovely location, quiet and peaceful. He had a lovely room over looking the park in Hexham.
When we visited all patients were treat with respect & we were always welcomed with open arms.

We could not of wished for better care for him.

Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home
Firstly, I am so sorry for your loss, it was a privilege to look after him.
Thank you so much for taking the time to share such a heartfelt review.

We are truly pleased to hear that your friend's time at Carntyne was comfortable and that you felt supported by our team throughout his stay. It...  

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Review from H J (Daughter of Resident) published on 7 April 2026 Submitted via Website
Overall Experience

We needed urgent respite care for our father who was not ready to go home from many weeks in hospital. Dad has got his strength and improved mobility back. The staff have been wonderful and create a home atmosphere for their residents. We were very confident that Dad was safe and well cared for at Carntyne.

Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home
Thank you so much for your kind words. It was truly our pleasure to support your father during his recovery.

Providing a safe, comfortable, and homely environment is at the heart of what we do, so it means a great deal to know that you felt confident in his care. I will be sure to pass on your lovely feedback to the team-they will be very touched.

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Review from Karen P (Daughter of Resident) published on 30 March 2026 Submitted via Website
Overall Experience
My mum was very happy in Carntyne. The staff were all exceptional,so friendly,supportive and helped mum in all ways to feel settled and content. She had a wonderful rapport with the staff and residents. The food was home cooked and the menu variable and accommodated individual likes and dislikes to the best of their ability.I would have no hesitation in recommending Carntyne to any prospective resident and their families.

Karen

Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

Thank you so much for your lovely comments Karen!

We're delighted to hear how happy your mum was during her time at Carntyne, it truly means a great deal to us. We are so glad she felt settled, supported, and we were able to support her to be able to build such a wonderful rapport with our...  

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Review from Alison H (Daughter of Resident) published on 30 March 2026 Submitted via Website
Overall Experience
My mum lived in Carntyne for almost 10 years.
She sadly became ill in July but was looked after with great dignity and care by the wonderful staff of Carntyne.

My mum was very happy and settled in Carntyne and it felt very much like home to her. The staff are dedicated and hard working and the home is well led by Dianne and Wendy.

Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

Thank you so much for your very kind and heartfelt words Alison.

We are truly honoured that your mum called Carntyne home for almost 10 years. It means so much to us to hear that she felt happy, settled, and at home during her time with us.

We're especially grateful for your comments about...  

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Review from Carolyn B (Niece of Resident) published on 30 March 2026 Submitted via Website
Overall Experience
Friendly staff who provide kind care to residents. Easy to contact senior staff to make requests & get information. Any requests dealt with quickly.
Food good & home is well supported by local GP practice.
Additional services available such as Hairdresser & chiropodist & other types of entertainment available.

Facilities being improved.

Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

Thank you so much for taking the time to share your kind comments.

We're delighted to hear that you've found our team friendly and caring, and that you've experienced how approachable our senior staff are. Providing clear communication and responding promptly to any requests is very important to...  

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Review from Katherine B (Next of Kin) published on 30 March 2026 Submitted via Website
Overall Experience
Well . . . ! Where to start . . . ? As an almost daily visitor to Carntyne Residential Care Home for the last eight months I have become quite familiar with the routine running of this, what I can only describe, as "Home from Home". The staff are fabulous; nothing is too much trouble and best of all, their cheerful manner is infectious, allowing the residents to feel secure within a homely environment. I have visited many establishments in my lifetime and experienced mixed reactions from others who are critical of "old folks homes that smell awful and make them feel as if they don't wish to stay very long". NOT at Carntyne! (In fact, the only thing that you could possibly say is that the flavours emanating from the kitchen/dining-room are indicative of the wonderful meals provided for the residents).

Only last week I happened to come across several members of staff in Reception and I actually said that I'd be more than happy to live there when the time comes - and I meant it!

Reply from Ashley Wright, Area Manager at Carntyne Residential Care Home

Thank you so much for your incredibly kind and thoughtful words. It means a great deal to all of us.

The fact that you've visited so frequently over the past eight months really does speak volumes, and we're so grateful for the time you've spent with us during your visits and for the insight...  

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Review from C H (Daughter of Resident) published on 16 December 2025 Submitted via Website
Overall Experience

My Mum was very apprehensive about residential care and it took a lot of persuasion to get her to try Carntyne. On arrival she was warmly welcomed and made to feel at home. In less than a week she was settled and was telling all the family how kind and lovely everyone at Carntyne is. The staff are incredibly caring and attentive, there are a wide range of well organised activities and there's a great variety of home cooked food which Mum tells us is very tasty! The home also has beautiful gardens and is in a great location - right in the centre of Hexham. I can highly recommend Carntyne Care Home.

Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care Home

Thank you for your lovely words. On behalf of all the staff your mum is a joy to look after.

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Review from Lucy M (Daughter of Resident) published on 20 December 2023 Submitted via Website
Overall Experience

My mum spent the last years of her life at Carntyne and and received exceptional care. This included the very challenging period during COVID and the Carntyne staff became her family during lockdown. My mum was registered blind and in her latter years also suffered from dementia, but the staff dealt with these complex needs admirably. The staff turnover is minimal which meant that the same carers looked after my mum throughout and got to know her very well. They were also quick to spot any deterioration or changes in her health and acted immediately. Carntyne itself is a lovely house with well appointed rooms, a beautiful garden and is in a great location. We were able to take our mum out in Hexham in her wheelchair to the many tea shops and restaurants and into the park across the road which she thoroughly enjoyed. The Carntyne staff were also willing to take her to mass on a Sunday at the catholic church next door.

Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care Home

Thank you for your lovely feedback, your mum was a lovely lady.

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Review from Jenny T (Daughter of Resident) published on 8 March 2021 Submitted via Website
Overall Experience
My father spent the last year of his life here, was very content and settled and received excellent care. This was no mean feat given the Covid pandemic! The staff were so kind and caring, and did everything they could to enable me to have conversations with Dad through the window, when I was unable to visit in person due to lockdown.

I would have no hesitation in recommending them to others and am very grateful for all they did for Dad, in challenging circumstances for everyone. Thank you so much.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Carntyne Residential Care Home.

Meet the Team (1)

Diane Chrichard
Diane ChrichardJob Title:Registered ManagerJoined: 2016

I have been with Lenore since February 2024, and I had been with the previous company for 10 years. I became a manager in November 2023 following the departure of the previous manager. I am extremely proud of the team at Carntyne Care Home. They are dedicated to placing residents at the centre of everything they do and consistently deliver high-quality, compassionate, person-centred care. Their commitment helps create a warm, safe, and welcoming environment where residents truly feel at home.

Frequently Asked Questions about Carntyne Residential Care Home

What types of Care is Carntyne Residential Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Carntyne Residential Care Home have?

There are 19 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Carntyne Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Carntyne Residential Care Home to the centre of Hexham?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carntyne Residential Care Home to verify any information. View our terms and conditions. Carntyne Residential Care Home has an Enhanced Service -more info.