Carntyne Residential Care Home

Hencotes, Battle Hill, Hexham NE46 2EE
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8.1 3 Reviews
  • Carntyne Residential Care Home, Hexham
Carntyne Care Home, located in Hexham, Northumberland, provides personalised residential care for up to 21 residents, including individuals living with dementia.

The home offers nineteen single rooms and one companion room, each featuring an en-suite and wet room to ensure comfort, privacy, and ease of use. Residents are encouraged to bring their own furniture and personal items, helping to create a familiar and homely environment.

Carntyne’s dedicated care team delivers compassionate, person-centred support tailored to each resident’s individual needs, with a strong focus on dignity, independence, and overall well-being.

Conveniently situated close to local shops and public transport links, Carntyne Care Home fosters a warm, welcoming community atmosphere for residents, families, and visitors.
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Care Provided by Carntyne Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1200
  • Self-Funded Residential Dementia Care: £1200 – £1200
  • RESPITE Self-Funded Residential Care: £1200 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1250

Local Authority residents are charged a top up fee.

These prices are only a guideline, please contact Carntyne Residential Care Home to find out the exact price for your requirements.

Contact Carntyne Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Carntyne Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Diane Chrichard (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1920
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (19)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is accommodated at all hours, the home just ask that any guests visiting call in advance, wherever possible.

Parking

  • Parking is available on site for all guests of Carntyne Residential Care Home

Carntyne Residential Care Home Reviews (3)

8.1

Carntyne Residential Care Home has a Review Score of 8.1 (8.071) out of 10, based on 1 reviews in the last 2 years.
Over all time Carntyne Residential Care Home has 3 reviews.

Overall Experience
  • 3
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Date Published
  • 3
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Reviewer Connection to Carntyne Residential Care Home
  • 3
Total of 3, showing 1-3
Review from C H (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was very apprehensive about residential care and it took a lot of persuasion to get her to try Carntyne. On arrival she was warmly welcomed and made to feel at home. In less than a week she was settled and was telling all the family how kind and lovely everyone at Carntyne is. The staff are
incredibly caring and attentive, there are a wide range of well organised activities and there's a great variety of home cooked food which Mum tells us is very tasty! The home also has beautiful gardens and is in a great location - right in the centre of Hexham. I can highly recommend Carntyne Care Home.
Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care HomeThank you for your lovely words. On behalf of all the staff your mum is a joy to look after.
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Review from Lucy M (Daughter of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent the last years of her life at Carntyne and and received exceptional care. This included the very challenging period during COVID and the Carntyne staff became her family during lockdown. My mum was registered blind and in her latter years also suffered from dementia, but the staff dealt
with these complex needs admirably. The staff turnover is minimal which meant that the same carers looked after my mum throughout and got to know her very well. They were also quick to spot any deterioration or changes in her health and acted immediately. Carntyne itself is a lovely house with well appointed rooms, a beautiful garden and is in a great location. We were able to take our mum out in Hexham in her wheelchair to the many tea shops and restaurants and into the park across the road which she thoroughly enjoyed. The Carntyne staff were also willing to take her to mass on a Sunday at the catholic church next door.
Reply from Diane Chrichard, Registered Manager at Carntyne Residential Care HomeThank you for your lovely feedback, your mum was a lovely lady.
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Review from Jenny T (Daughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last year of his life here, was very content and settled and received excellent care. This was no mean feat given the Covid pandemic! The staff were so kind and caring, and did everything they could to enable me to have conversations with Dad through the window, when I was unable
to visit in person due to lockdown.
I would have no hesitation in recommending them to others and am very grateful for all they did for Dad, in challenging circumstances for everyone. Thank you so much.
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Current Review Score: 8.1 (8.071)

Overview of Review Score

The Review Score of 8.1 (8.071) out of 10 for Carntyne Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Carntyne Residential Care Home is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.238 Points relating to the number of positive Reviews for Carntyne Residential Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2. 1 Positive Reviews ÷ 4.2 = 0.238
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Diane

Diane Chrichard

Job Title: Registered Manager Joined: 2016

I have been with Lenore since February 2024 and I had been with the previous company for 10 years, I became manager in November 2023 following the departure of the previous manager. I am extremely proud of the team at Carntyne Care Home. They are dedicated to placing residents at the centre of everything they do and consistently deliver high-quality, compassionate, person-centred care. Their commitment helps create a warm, safe, and welcoming environment where residents truly feel at home.

Frequently Asked Questions about Carntyne Residential Care Home

What types of Care is Carntyne Residential Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Carntyne Residential Care Home have?

There are 19 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Carntyne Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carntyne Residential Care Home to the centre of Hexham?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carntyne Residential Care Home to verify any information. View our terms and conditions. Carntyne Residential Care Home has an Enhanced Service - more info.