Kendal House Reviews (41)
8.5
Kendal House has a Review Score of 8.5 (8.475) out of 10, based on 3 reviews in the last 2 years.
Over all time Kendal House has 41 reviews.
Review from H B (Sister-in-law of Resident) published on 3 February 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Though I have not visited the entire home, I am very impressed with what I have seen so far. The communal part of this repurposed Victorian(?) terrace is arranged to be an open plane but with separate areas for dining, TV, and talking with visitors, so it feels like home. The staff are excellent; always
plenty of them around interacting with residents. They are a splendid team; cheerful, friendly, and alert to their changes in needs and moods. I am particularly pleased with the way they have dealt with my sister-in-law's health problems: in less than six months they have arranged and escorted her to clinics and hospital visits which have sorted out a long-term and serious womb prolapse (which her GP had failed to deal with/improve for years) as well as her leg and back pain. She is warm, content, well-fed, cared for, and safe. They are monitoring 'confusion' and dealing with it considerately.
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Review from Claire E (Niece of Resident) published on 29 October 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always greeted with a friendly member of staff at the door. Aunties care I can't fault. The home feels like it is very much home from home and is kept to a high standard. Carers keep me updated how my auntie has been and if she requires anything.
Reply from Jack Jenkinson, Director at Kendal House
Thank you for your kind words, this message will be passed to the team at Kendal House
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Review from James H (Son of Resident) published on 18 September 2024
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother is 98 years old and has been a resident at Kendal House for 2 years. The warmth and the attention of the staff provide a loving environment. Interaction with other residents is encouraged and activities inside and outside make for a healthy and stimulating experience. My mother particularly
enjoys the pampering, especially bubble baths and hairdos. If she has the good fortune to reach 100 years in June 2026 it will be largely due to the support of Kendal House's team. The nurturing environment and our family are always welcome for family visits.
Reply from Jack Jenkinson, Director at Kendal House
Thank you for your kind words. This will be passed on to the team at Kendal House.
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Review from Rachel B (Daughter of Resident) published on 23 November 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum came into Kendal House for 2 weeks respite care, she suffers from Parkinson's Disease with Parkinson's Dementia and this was our first experience of a care home for her. I wanted to leave a review as it is so difficult to decide where a loved one will be looked after best and after our experience
in a different care home subsequently, I really feel the need to express how wonderful the staff at Kendal House were with Mum. She always looked clean and well dressed, the staff were personable and friendly and when we came to visit Mam, I was happy to see and hear that she was being so well looked after and cared for. Her hair looked better than it had in ages and the staff painted her nails and kept her looking nice. She talked about the jacuzzi bath and singing songs, she looked the best I had seen her for a long time. I would definitely recommend Kendal House, the staff go above and beyond.
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Review from Angela H (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We were very hesitant in making the step with my mum moving into residential care after having her independence for so long. We did the usual checks through CQC and had discussions with her social worker.
After visiting Kendal House, meeting staff and having a discussion with the manager we decided
After visiting Kendal House, meeting staff and having a discussion with the manager we decided
we would start my mother with initial respite stays.
All my concerns and worries were abieted by the caring and excellent standard of care my mother received.
She is now at Kendal House as a full-time resident and she absolutely loves it - which she keeps telling us all every time we visit her!
My mum loves the food and attention that she gets. She particularly enjoys her baths as this was something she wasn't able to do when she was at her own home.
I cannot praise the staff at Kendal House enough - as this was such a big transition for my mother and both my family have absolutely no regrets for moving her there and we probably should have done it earlier.
All my concerns and worries were abieted by the caring and excellent standard of care my mother received.
She is now at Kendal House as a full-time resident and she absolutely loves it - which she keeps telling us all every time we visit her!
My mum loves the food and attention that she gets. She particularly enjoys her baths as this was something she wasn't able to do when she was at her own home.
I cannot praise the staff at Kendal House enough - as this was such a big transition for my mother and both my family have absolutely no regrets for moving her there and we probably should have done it earlier.
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Review from C W (Brother of Resident) published on 4 October 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my sister went to Kendall House, her general health has greatly improved. The staff are very caring and attentive and we are kept informed of everything as soon as it happens. She is very settled and happy and calls it her home and loves the staff members.
Reply from Jack Jenkinson, Director at Kendal House
Thank you for your kind words about Kendal House. We are very pleased that your sister is happy with us.
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Review from Derek T (Husband of Resident) published on 23 February 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My lady, who suffered from Alzheimer’s and was unable to communicate, was, after much deliberation, placed in the care of Kendal House in September 2019. Having just recently passed away I feel that I just cannot walk away without making comment of just how grateful and indebted I am to all the staff
at Kendal House. The family atmosphere and comradeship displayed by everyone is above outstanding and the personal attention given surpasses excellence. I would further like to applaud the understanding and communication that exists both between the staff and the NHS. There was never an occasion that the staff failed to see the need to call or ask for assistance which always arrived in less than 20 minutes. All this was given despite the rigors presented by COVID-19. There were even occasions when staff saw fit to present themselves for duty earlier than the official commencement of their working day. How’s that for commitment? If any care home deserves special mention it's Kendal House.
Reply from Jack Jenkinson, Director at Kendal House
Thank you for your kind words. They are well received and I will pass them along to the staff.
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Review from Carole M (Friend of Resident) published on 14 June 2021
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My friend has been a resident of Kendal House since suffering an illness nearly 4 years ago, which meant she could no longer live independently in her own home. She is very well looked after and is always sharing a smile and a laugh with the staff. Who are excellent and exceptionally caring, and in
fact, have become like a new family to her. I have visited people in many of the Care Homes in this area, and whilst Kendal House is not a luxurious modern building it is comfortable, very clean, extremely well-run, warm and welcoming.
Reply from Trevor Dunn, Director at Kendal House
A big thank you from all of us at Kendal House, reviews are important to us.
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Review from Judith A (Friend of Resident) published on 7 June 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend has been living in Kendal House for over four years. She has always been looked after very well and especially during this past year when everything has been so difficult for all of us. Kendal House feels like a real home and everyone there like a big family. The staff are very helpful and
friendly and can't do enough for her. It is so good to know that she is cared for so well and is happy. I would recommend Kendal House very highly for their excellent accommodation, cleanliness, food, and all other aspects of care they provide. Thank you for looking after my friend so well.
Reply from Trevor Dunn, Director at Kendal House
Your positive feedback is much appreciated and gives the team at Kendal House a big boost.
Thank you, Trevor.
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Review from Christine B (Daughter of Resident) published on 29 October 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister and I did significant research before placing our mother here and we were very happy with the care Mam received in the last 8 weeks of her life.
The staff were fabulous and Mam took part in regular activities and made friends. She celebrated her 89th birthday at Kendal House and was made
to feel special with a birthday tea.
Unfortunately, her mental and physical health were already on a downward decline when she joined the home, and we feel that her care was of a high standard and she was treated with empathy and respect despite that her behaviour was undoubtedly challenging at times.
The staff were very personable and happy to speak to us at any time and were extremely prompt in letting us know if the doctor or district nurses had been called out to see Mam. In summary, we would recommend this care home.
Reply from Trevor Dunn, Director at Kendal House
Thank you for your lovely review, it's good for the staff to get positive feedback in this difficult time.
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Review from Russell C (Son of Resident) published on 4 June 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was a resident at Kendal House, Whitley Bay from August 2017 until she passed away in May 2020.
It is a relatively small care home, which resulted in my mother feeling safe and secure in a familiar and welcoming environment. The care and personal attention provided throughout was exemplary
It is a relatively small care home, which resulted in my mother feeling safe and secure in a familiar and welcoming environment. The care and personal attention provided throughout was exemplary
and this allowed my mother to spend the last few years of her life in comfort and dignity. The management and staff kept us informed at all times and we came to regard them as personal friends. Visiting was always a pleasure and no request, either from my mother or from ourselves, was ever too much trouble.
Although my mother seldom participated, there were frequent and stimulating activities for the residents. The standard of accommodation, cleanliness and food and drink were as you would expect from a care home that clearly takes pride in the service that it provides to the residents and their families. Based upon our experience, we cannot recommend Kendal House highly enough.
Although my mother seldom participated, there were frequent and stimulating activities for the residents. The standard of accommodation, cleanliness and food and drink were as you would expect from a care home that clearly takes pride in the service that it provides to the residents and their families. Based upon our experience, we cannot recommend Kendal House highly enough.
Reply from Trevor Dunn, Director at Kendal House
Your mother was a lovely lady who settled well at Kendal House. We all thank you for your kind words.
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Review from Susan D (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When Dad told me he would like to go into a home in Whitley Bay, I assessed 23 homes to find the best for him. Kendal House came in first place. When I contacted the home, the Manager invited me along for a chat and a tour of the premises.
Dad was invited separately to spend the day with the residents
Dad was invited separately to spend the day with the residents
and staff to find out his opinion. He moved in later the same week and loved every minute over the three and a half years he spent there.
From the start, it felt like home, with all the staff encouraging Dad in everyday activities, showing so much good humour you could not fail to join in. Dad was thoroughly spoilt and thrived on all the attention which for me was great to see.
Overall Dad was treated with dignity, respect, kindness, humour and very well cared for. Mealtimes were treat times and he thoroughly enjoyed his food. Just to look at him you could see how happy he was.
I would definitely recommend Kendal House and their staff to anyone in need of care.
From the start, it felt like home, with all the staff encouraging Dad in everyday activities, showing so much good humour you could not fail to join in. Dad was thoroughly spoilt and thrived on all the attention which for me was great to see.
Overall Dad was treated with dignity, respect, kindness, humour and very well cared for. Mealtimes were treat times and he thoroughly enjoyed his food. Just to look at him you could see how happy he was.
I would definitely recommend Kendal House and their staff to anyone in need of care.
Reply from Trevor Dunn, Director at Kendal House
Your Dad was a proper gentleman and very respectful to us all at Kendal House.
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Review from Eva (Friend of Resident) published on 3 February 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend has been well cared for and all his health care and social needs met since he has lived at Kendal House. The staff are all very pleasant and welcoming and will try their hardest to accommodate my friend's needs and wishes. I am also made welcome every time I visit. My friend is very happy
there.
Reply from Trevor Dunn, Director at Kendal House
Thank you for taking the time to review our home, it is appreciated.
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Review from Vilma R (Sister of Resident) published on 22 January 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was able to get my sister into Kendal House and I can only say that she is a completely different person, she is much happier than she was living by herself. All the staff treat all of the residents with so much care and attention. I would highly recommend this care home.
Reply from Trevor Dunn, Director at Kendal House
Thank you for your review, we have all noticed how happy she is.
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Review from Mick D (Brother-in-law of Resident) published on 22 January 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Due to the fact there are only about 23 residents, the ratio of staff to residents is very good. As such the residents get a lot of personal attention which is most definitely a huge advantage over other care homes we looked at. All the staff are excellent and I would definitely recommend this property.
Reply from Trevor Dunn, Director at Kendal House
A big thank you from all the team at Kendal House.
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Review from Jennifer M (Niece of Resident) published on 20 January 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt moved in 8 weeks ago, she was a very vulnerable anxious lady. The staff have made her feel very welcome looking after her on a one to one basis. Her health and wellbeing have increased since being there as the staff all take time to speak to her individually and has made her feel very welcome,
therefore she has settled in very quickly. I can't thank the staff enough for their help and support at a difficult time. We looked at many care homes and not one was a patch on this care home. I would recommend this care home to anybody that asks.
Reply from Trevor Dunn, Director at Kendal House
A wonderful review, thank you. We share all our reviews with the staff. Trevor.
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Review from Lorraine M (Friend of Resident) published on 7 August 2019
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
First-class home. The staff are always friendly and very helpful. The residents are always happy and very clean and smart. Like going from home to home. Best nursing home I ever been in.
Reply from Trevor Dunn, Director at Kendal House
Thank you for your lovely review. These reviews are an important part of looking after our residents. Thank you again from all the staff.
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Review from Lauren C (Granddaughter of Resident) published on 29 May 2019
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When we decided to put my granda in a care home it was a huge decision for the family and we couldn’t have chosen better than Kendal House. So much so we have put my nana in Kendal for respite. From walking in the door you are made so welcome by all staff, management and the owners. All food is homemade
and delicious and we are even asked if we want to stay for tea or refreshments whilst there. Recently I have been in for the entertainment and it was fantastic with all staff (including me) joining in. I can’t thank all the staff at Kendal house enough for looking after my granda to such a high standard and I have and will continue to recommend this care home!
Reply from Trevor Dunn, Director at Kendal House
Thank you so much for your review. These reviews mean so much to the staff and management.
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Review from Susan (Daughter of Resident) published on 13 February 2019
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After a long stay in hospital, we had the difficult task of finding a suitable care home for our mother. Kendal House was recommended to me from several different sources. On my first visit what stood out most was how friendly and welcoming the staff are and how caring they are towards the residents
and families. It is a small home with a warm, calm and friendly atmosphere (not clinical and no smell). I could tell that my mother would be well looked after and feel at home there. Sure enough, since she moved there in December nothing has been too much trouble for the staff. She has settled well, is always nicely dressed, the food is good, she has made friends and there are activities going on throughout the week. She has a nice room with her personal things in there. Visitors are always made welcome including long-distance family who are able to speak to her regularly on the phone. We wanted the best for our mother and are confident we have chosen the right place for her.
Reply from Trevor Dunn, Director at Kendal House
A big thank you from all of us at Kendal House for your positive review.
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Review from Jan C (Daughter of Resident) published on 18 January 2019
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't praise the staff and management of Kendal House enough. We had a recent scare with Dad's health and the staff were fantastic. They attended to him immediately, telephoned an ambulance and while we were waiting they insisted we had lunch as we could have a long wait at the hospital. Thank goodness
we did it was 8 hours!.
Kendal House is immaculately clean but not clinical. The home is warm, welcoming as are staff and owners. Food is homemade and delicious and there are always refreshments offered to visitors.
Activities for the residents are plentiful and entertainers are there for special occasions, it's lovely to see other residents joining in. So impressed are we with the home that when mum recently had a hospital admission she went there for respite.
It is a big decision for any family to choose a care home they feel will be suitable. As soon as we walked into Kendal House we knew this was it. Dad is very happy and contented! What more could we ask for?
Kendal House is immaculately clean but not clinical. The home is warm, welcoming as are staff and owners. Food is homemade and delicious and there are always refreshments offered to visitors.
Activities for the residents are plentiful and entertainers are there for special occasions, it's lovely to see other residents joining in. So impressed are we with the home that when mum recently had a hospital admission she went there for respite.
It is a big decision for any family to choose a care home they feel will be suitable. As soon as we walked into Kendal House we knew this was it. Dad is very happy and contented! What more could we ask for?
Reply from Trevor Dunn, Director at Kendal House
Thank you for your positive review which gives us all a boost. It’s a pleasure having your dad with us.
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Current Review Score: 8.5 (8.475)
Overview of Review Score
The Review Score of 8.5 (8.475) out of 10 for Kendal House is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.600 for Kendal House is calculated as follows: ( (22 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.6
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.875 Points relating to the number of positive Reviews for Kendal House is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 3 Positive Reviews ÷ 4.8 = 0.625
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
