






Kendal House is a small independent care home in the centre of Whitley Bay. Kendal house provides outstanding care to residents in a safe and homely environment. They offer person-centred care for older people with a long and established reputation in the area.
They pride themselves on being able to deliver bespoke person-centred care to every one of the residents at Kendal House. Kendal House is a small care home with...
Care Provided by Kendal House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please discuss fees with manager
The price(s) shown are provided by the care home. Contact Kendal House for full pricing details and T&Cs.
Contact Kendal House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Lenore Care Ltd
- Private Owned
Person in charge
- Joanne Barker(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (21)
Kendal House Reviews (41)
Kendal House has a Review Score of 8.5 (8.475) out of 10, based on 3 reviews in the last 2 years.
Over all time Kendal House has 41 reviews.
Kendal House is an exceptionally well run care home. It actually feels like a 'home' rather than an institution. The quality of both the management and the staff is professional but also very warm and human. I feel very grateful that my aunt was able to live there in the last two years of her life.
Thank you for your kind words. It has been a pleasure sharing the past two years with your aunt.
As her health deteriorated she was lovingly cared for on many occasions. I was always kept informed about any health issues and concerns and this provided me with peace of mind. During her final days, the home, the doctor and I agreed she should be looked after and nursed by those who had cared for her and I’m sure grown to love her at Kendal House where she passed away.
As a frequent visitor, I was always made extremely welcome by all staff who welcomed you with a warm smile and an offer of refreshments. I became part of the Kendal community and this made my mother-in-law happy too.
I hope there will be more places like Kendal House - small, intimate and caring - a true home from home.
Thank you, Hazel, what lovely words, your mother in law was loved by us all.
Kendal House is amazing. This was my dad's first experience and I could not have wished for anything better. Kendal House home is intimate and every member of staff was so helpful. This house feels like a home and the care my dad was given was so good. Everyone works as a team and the manager has been amazing too, from the first time of meeting. This home gets 11/10 from me. Simply the best.
Thank you, all the staff are thrilled with your review.
Staff are friendly and helpful to myself when I take my friend (a resident) out to go dancing and for a meal. My friend is well cared for. There is a good, friendly atmosphere in Kendal House. The residents are kept clean and happy, well fed and have regular entertainment and talks (mental stimulation). The staff show sincere and consistent care and concern for residents. There are no unpleasant smells either!!!
Thank you for your kind words, Susan.
I cannot rate the care that my father receives at Kendal House highly enough. The staff are all so attentive to his needs and every single member of staff always has a smile for us when we visit. It is obvious from the moment that you walk through the door that the level of care is extremely high. It has a friendly homely feel and the decor and cleanliness is really good. After looking at a number of residential care homes, we were relieved when they had a place for him. It is the attention to detail that impresses us, such as the fact that all the residents all look so clean and tidy, and dressed in matching colours and care. This tells me that the Kendal House team really do care about their residents. The standard of meals served and choice of menus are very impressive as well. In fact, since becoming a resident, my father looks so healthy and is extremely happy and cannot wait to return after our trips out. As I do not live nearby this is a great relief to me.
All of us at Kendal House thank you so much for your kind words.
What a lovely Mother's Day treat on Saturday - a pampering facial and nails followed by high tea for the residents and guests - the staff went over and above.
The team of staff are brilliant and it's not just a job to them, they openly care....a big plus! So mum and dad are happy, so am I.
TRUST YOUR FIRST IMPRESSIONS AND INSTINCTS.
A wonderful care home that truly does offer a excellent standard of care to those that reside there. My relative settled in really well and has become a happier active member of the home. She has always been treated with such care and consideration by all who care for her there.
I’ve had experience of other care homes over the years and I can honestly say this is the best, no matter what day or time you visit. The atmosphere, condition, staff and cleanliness is always first class. The care given to my mum is as good as I would give myself. Maybe even better as apart from her physical needs that are well taken care of her life is full there are activities, days out and entertainment at the same time if she doesn’t want to do anything she doesn’t have to, most importantly my mum is happy. I consider myself lucky that my mum lives in such an excellent care home that not only cares for my mum, but the wider family too.
My mum has been a resident in Kendal House for two and a half years. The staff are always very welcoming and friendly and there is always something going on - entertainment, activities, trips out. Everyone from the owners and the manager to the care and domestic staff are very caring.
She is happy there and on every occasion I have contact with her either by phone or visiting I am impressed by the high standard of care she receives.
The staff are always kind and considerate with a good knowledge of my mother's likes and her vulnerabilities.
There is an excellent range of activities for residents both in the local community and within the home.
We are delighted with your review and thank you for taking the time. We print these off and put them on the staff notice board - it gives a boost to everyone.
From the moment we met the staff in Kendal house, we just knew it was the right place for our mum. On a spur of the moment visit, the home was clean, bright and the staff were friendly and attentive to the residents.
Each time we visit, there is a different activity going on to keep the residents entertained, we particularly like that no one is ever sitting alone they are always together in the lounge chatting, watching TV or taking part in an activity.
Since moving mum there, we feel comfortable in our decision to place her in their care.
I was very apprehensive about the situation but having visited Kendal House my fears were allayed.
Kendal House is a bright and welcoming home from home and the staff are outstanding.
Grandma has thrived since arriving, thoroughly enjoying the social aspects and activities provided and having lived alone for 30 years, loves to have interaction with staff and residents.
Grandma's health and general demeanour have vastly improved with the excellent care and eating well-balanced meals with others around her.
Grandma and our immediate family are so impressed with Kendal House that we've made the decision to change a short term stay into a permanent one.
Words can't express the gratitude we all feel for Angela (manager), the owners, and the wonderfully experienced staff who have provided care and support to my Grandma but also to us at what had been a difficult time.
I highly recommend Kendal House.
Thank you so much for your very kind review. It is very reassuring for us and it's nice for the staff to know their hard work has been recognised. It is our pleasure to have your grandmother with us.
I was really worried about putting my mum into care but Kendal House has been brilliant. The staff are so friendly to us and very caring and helpful to my mum. She has settled in so quickly and enjoys the whole experience.
My dad has been in Kendal House for two years and is extremely well looked after. He is always clean, tidy and well dressed. He is happy, relaxed and believes he is in his own house. The staff are all very friendly and helpful. My dads dementia makes him difficult to handle at times but the staff deal with this very well and offer him lots of support. They are also very considerate and supportive to myself and my family.
We all thank you for your kind words.
My mother has been in Kendal House for 3 months now. We quickly had to find a new care home as her previous one closed down and Kendal House had 2 vacancies only, so we had to act quickly. Since my mother has moved in, she seems much happier. She likes the staff, who treat all the residents with compassion and sense of humour. The home itself is very clean and being like a large house it is very friendly. The staff are very welcoming and encouraging. Relatives can visit and help out at any time. The residents enjoy the organised entertainment and trips out. My mother is enjoying all her food, freshly cooked on site and has put weight on since her arrival. All in all, a lovely home.
The manager has been in charge since the opening, she has a lovely rapport with the residents and staff, whom are mature and love the job they are doing. The meals are all fresh and prepared on site, in the open-plan kitchen, by the chef, who again is a people person.
To see if my mother was of the same opinion, she was invited for her lunch and tea free of charge. Fortunately she loved the atmosphere, food etc. and decided to go to Kendal House, she has now returned home and would return without any problems, which makes it easier for me knowing that she is happy in a safe environment. Well done and a big thank you.
The care home, because of its size provides a homely atmosphere for the residents. I was always impressed by the cleanliness of the communal rooms, toilets and my mother's bedroom. An excellent activities coordinator ensures that the residents are mentally and physically stimulated. The food is excellent. Overall a superb care home, Manager and staff.
My mum and Dad moved into Kendak House about 18 months ago.
Unfortunately my mum died a few months ago and my father recently became ill and has moved into nursing care.
During this time all the staff have been dedicated, committed, compassionate, knowledgeable, friendly and caring.
The care they give is of a very high standard.
The staff are knowledgeable and understand the issues relating to individual residents.
The staff have good communication skills and when telephoning with worrying news communicate calmly, with compassion and thoughtfulness.
The food is home cooked are really good especially the cakes.
The rooms bathrooms and kitchen are spotless.
Kendal House has been a huge part of our lives and I would like to say a very big thank you to all the wonderful staff.
The staff went above and beyond any of my expectations, with staff members buying small gifts or even brining in a small Xmas tree into her room over the holidays. I was also very grateful that Kendal House were agreeable in my Mom receiving Palliative Care in their facility as it would have been very stressful for my Mom to be placed in a hospital near the end of her life. Words cannot express how grateful for their kind and compassionate care.
They truly were a blessing.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Kendal House.
There are no upcoming events for Kendal House.
Awards / Recognitions (4)
- 28 Feb 2020Recipient: Kendal House
- 28 Feb 2019Recipient: Kendal House
- 01 Feb 2018Recipient: Kendal House
Accreditations
There are no accreditations posted yet for Kendal House.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kendal House to verify any information. View our terms and conditions. Kendal House has an Enhanced Service -more info.