Birch Hill Care Home

Norham, Berwick-upon-Tweed TD15 2JZ
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9.9 67 Reviews
  • Birch Hill Care Home, Berwick-upon-Tweed
Nestled in the Northumbrian Village of Norham, Birch Hill Care Home provides dementia care for 24 adults. Rated 'outstanding' by CQC in August 2019, the team's focus is ensuring all residents live well each day.

Living at Birch Hill is a change for the residents, but one which will provide a safe, caring, homely atmosphere to enjoy yet another chapter in life’s journey.

Birch Hill has a hand-picked team of dedicated care, catering and housekeeping teams who strive to ensure that each day is a day well lived, where joys and troubles can be shared.

The home's approach to dementia care not only involves support with physical needs but through excellent locally sourced food, personalised activity and wellness programmes that really can make a positive impact in the lives of the residents and families.

Services: hairdresser, optician, chiropodist, audiologist, district nurse team, GP practice, CMHT, OT & physio all visit Birch Hill as required.
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Care Provided by Birch Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1450
  • Self-Funded Residential Dementia Care: £1450 – £1450
  • RESPITE Self-Funded Residential Care: £1500 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1500

Local authority accepted

These prices are only a guideline, please contact Birch Hill Care Home to find out the exact price for your requirements.

Contact Birch Hill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Birch Hill Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jennifer Mackie (Care Centre Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (3)

Parking

  • Parking at front of house

Birch Hill Care Home Reviews (67)

9.9

Birch Hill Care Home has a Review Score of 9.9 (9.914) out of 10, based on 37 reviews in the last 2 years.
Over all time Birch Hill Care Home has 67 reviews.

Overall Experience
  • 65
  • 2
  • 0
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Date Published
  • 67
  • 17
  • 21
  • 37
  • 30
Reviewer Connection to Birch Hill Care Home
  • 21
  • 13
  • 7
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 67, showing 61-67
Review from Alice M (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is always a though trusting anyone else to look after precious family members. We were lucky enough to find a room for Mum at Birch Hill and have never regretted our decision. There is a great atmosphere and the whole team go above and beyond to make the place a real home not just a residence.
I
hope there is a space for me if my time comes!
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Review from David C (Husband of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints.
Very satisfied.
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Review from H T (Granddaughter of Resident) published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Birch Hill a very welcoming and professional environment. Nevertheless, occasionally I feel that the stimulation of residents is lacking. There is a TV room where I feel that the residents are placed and (not neglected) but left unattended for long periods of time. Some music, art,
drama, themed afternoons or book readings could be done. The silence can very isolating for some residents. But, as stated before, Birch Hill has always retained very high care standards.
Reply from Nicola Hall, Care Centre Manager at Birch Hill Care HomeThank you for taking the time to provide us with feedback. We are in the process of reviewing our resident engagement time and are working hard to ensure that our residents are meaningfully engaged and enjoy our activity programmes.
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Review from Julia A (Daughter of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very lucky to have found Birch Hill care centre for both my parents.
They are together and safe which means the world to me.
The respect, care and kindness the staff show to my mum and dad is exemplary.
The management team are very strong and have good relationships with my parents and with
me.
I am always greeted with a smile and the atmosphere is one of calm at whatever time of day you arrive.
Visitors are offered tea and coffee, biscuits and cake, just like in your own home.
It's great.
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Review from Shanelle S (Granddaughter of Resident) published on 12 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed to see both of my grandparents settled into Birch Hill. They both seemed happy and relaxed with both the staff and the other residents.
There were staff around to help with any requests and refreshments were always offered to all visitors and residents. I was pleased with my visit
overall and my mind was put at ease that my family are in good capable hands.
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Review from Margaret O (Friend of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to visit a friend. I was made very welcome as soon as the front door was opened. I was offered tea, coffee and homemade cake. The tray was very well set out. All the staff were very friendly and happy. The home had a very nice aroma. The residents looked very well looked after. 10/10
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Review from Barbara S (Wife of Resident) published on 12 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
If ever my time comes I hope there is a bedroom for me overlooking the well kept and beautiful gardens.
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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Birch Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for Birch Hill Care Home is calculated as follows: ( (397 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 431 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birch Hill Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Jennifer

Jennifer Mackie

Job Title: Care Home Manager Joined: 2018

I have been with BEN - Birch Hill since October 2018. I took over as manager in February 2022 when the previous manager went to manage one of our other homes.


I am very proud of the staff at Birch Hill. They put the residents' needs at the forefront of everything they do. The care they deliver is outstanding and always centred around the resident's needs.


It is a home-from-home.

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