Birch Hill Care Home

Superb team of dedicated, caring staff. Impressive understanding of the needs of my mother-in-law. Beautiful grounds and good food. Particularly impressed with their response to the current pandemic.

We are so glad that we found Birch Hill for mum. At every visit, we are made so welcome and mum we know is very happy here. She is full of smiles when one of the staff pop in during our visits. The staff have kept us up to date on all their protocol changes - and always phone to let me know of any changes in mum's medicines or requirements. It is a beautiful home and the whole set up is excellent.

Highly commended.

Prior to putting my friend's name on the waiting list, I was shown around the home. I was delighted to find the residents were happy and well cared for. The home was spotlessly clean. All members of staff answered my questions without hesitation. A home visit was carried out to access my friend's needs and eligibility. Since she has become a resident, the admin assistant has been extremely kind and pleasant, as have all staff members who I have come into contact. I would not hesitate to recommend this home. During the very difficult time of the Covid-19 situation, all staff members have been exemplary, and I am very grateful for the care and attention my friend is receiving.

I'd have no hesitation in recommending this setting for anyone.

I hope there is a space for me if my time comes!

Very satisfied.

I have always found Birch Hill a very welcoming and professional environment. Nevertheless, occasionally I feel that the stimulation of residents is lacking. There is a TV room where I feel that the residents are placed and (not neglected) but left unattended for long periods of time. Some music, art, drama, themed afternoons or book readings could be done. The silence can very isolating for some residents. But, as stated before, Birch Hill has always retained very high care standards.

It's great.

There were staff around to help with any requests and refreshments were always offered to all visitors and residents. I was pleased with my visit overall and my mind was put at ease that my family are in good capable hands.

I went to visit a friend. I was made very welcome as soon as the front door was opened. I was offered tea, coffee and homemade cake. The tray was very well set out. All the staff were very friendly and happy. The home had a very nice aroma. The residents looked very well looked after. 10/10

If ever my time comes I hope there is a bedroom for me overlooking the well kept and beautiful gardens.