Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Gwern Alyn House

stars
stars 20 March 2026
Amazing carers, good food, a good range of activities and pleasant environment. Residents are very happy. Carers are very helpful and efficient if I need to contact my mother and likewise if they need to contact me regarding any concerns.
Review from Jane M (Daughter of Resident/Service User)
stars
stars 11 March 2026
Staff know the residents well, and are able to recognise and cater for the individual needs of each one. They are encouraging and supportive and help each resident in a firm but friendly manner. My mum is well looked after and I take great comfort in knowing that she is safe there. Staff keep me up
to date on how little my mum has been eating and drinking, and between us we come up with ideas to encourage her. Thank goodness for the bacon butties she enjoys every morning, which set her up for the day. I feel very much involved in my mum's life at Gwern Alyn, and am always made to feel welcome by the staff. Activities such as art and zumba take place as well as sessions from singers, musicians and visits from local school children - all so important for the residents. My mum really loves having her hair done every 2 weeks. A relaxed and happy atmosphere exudes from Gwern Alyn, mainly thanks to the staff ( and the lovely decor in the 2 lounges)
Review from Pamela E (Daughter of Resident/Service User)