Gwern Alyn House Reviews (3)
8.6
Gwern Alyn House has a Review Score of 8.6 (8.600) out of 10, based on 3 reviews in the last 2 years.
Over all time Gwern Alyn House has 3 reviews.
Review from P J (Niece of Resident) published on 18 May 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are very lovely with the residents, nothing is too much trouble. The likes and dislikes of individuals are taken into account so that life is as comfortable as possible for them. The food is excellent and plentiful. My uncle has taken part in the different activities arranged in the afternoons
such as Art, Music and Zumba. Having visited many care homes over the past years, I am very impressed with the standard at Gwern Alyn.
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Review from Jane M (Daughter of Resident) published on 20 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Amazing carers, good food, a good range of activities and pleasant environment. Residents are very happy.
Carers are very helpful and efficient if I need to contact my mother and likewise if they need to contact me regarding any concerns.
Carers are very helpful and efficient if I need to contact my mother and likewise if they need to contact me regarding any concerns.
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Review from Pamela E (Daughter of Resident) published on 11 March 2026
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff know the residents well, and are able to recognise and cater for the individual needs of each one. They are encouraging and supportive and help each resident in a firm but friendly manner. My mum is well looked after and I take great comfort in knowing that she is safe there. Staff keep me up
to date on how little my mum has been eating and drinking, and between us we come up with ideas to encourage her. Thank goodness for the bacon butties she enjoys every morning, which set her up for the day. I feel very much involved in my mum's life at Gwern Alyn, and am always made to feel welcome by the staff.
Activities such as art and zumba take place as well as sessions from singers, musicians and visits from local school children - all so important for the residents.
My mum really loves having her hair done every 2 weeks.
A relaxed and happy atmosphere exudes from Gwern Alyn, mainly thanks to the staff ( and the lovely decor in the 2 lounges)
Activities such as art and zumba take place as well as sessions from singers, musicians and visits from local school children - all so important for the residents.
My mum really loves having her hair done every 2 weeks.
A relaxed and happy atmosphere exudes from Gwern Alyn, mainly thanks to the staff ( and the lovely decor in the 2 lounges)
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Treated with Dignity
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Value for Money
Current
Review Score: 8.6 (8.600)
Overview of Review Score
The Review Score of 8.6 (8.600) out of 10 for Gwern Alyn House is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Gwern Alyn House is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.767 Points relating to the number of positive Reviews for Gwern Alyn House is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 = 3.25
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 3 Positive Reviews ÷ 5.8 = 0.517
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.