Submit a Review for Coed Craig
35 Tan y Bryn Road, Rhos on Sea, Colwyn Bay, LL28 4AD
View Full Details of Coed CraigLatest Reviews for Coed Craig
20 August 2025
Dad has been a resident at Coed Craig for over two years & has settled in, although this took some time. Dad can appear more able than he is but the staff have got to know him & they try everything to encourage him to engage in activities, maintain his personal hygiene etc. Having a general chat is still his favourite thing to do & even when the staff are run off their feet, they will try to take time to stop & talk with him. Dad has had a number of falls over the last year. We have worked with the home to ensure everything possible is in place to mitigate further falls whilst understanding that it isn't possible to prevent every fall that might happen. We appreciate the opportunity to talk with staff at any time. Updates are always available when we visit. All the staff are kind and supportive. The Manager's office door is always open when she is not in a meeting. There are regular Resident and Relatives meetings (held separately) to listen to and involve people in decisions.
31 July 2025
Our mother has been living at Coed Craig for around 12 months now, and we have nothing but good things to say about our experience here. The environment is so homely and clean. The food/menu choice is tailored for the individual and of very high quality/standard. Activities are arranged to suit the residents, and there is always something going on. Finally, Coed Craig's amazing staff/caregivers/admin/housekeeping/chaplain are all so kind, friendly, and approachable. We can't thank you enough.
31 July 2025
Coed Craig is a lovely care home where all the residents are well looked after and treated with the utmost respect and dignity. The caregivers are wonderful—so patient, loving, and kind. The home organises a variety of activities, including Music Therapy and armchair exercises, to help stimulate the residents mentally and physically. I have peace of mind knowing that my mum is safe.
30 July 2025
Mum receives good personalised care at Coed Craig. All the staff are very caring & are well trained in caring for my elderly Mum with Alzheimer's. The food is good quality, delicious & varied and the bedrooms & communal areas are spotlessly clean and well maintained. There are activities planned every day, and my mum particularly enjoys music therapy. As a family, we all feel that her best interests are always considered.
30 July 2025
Mum is a long term resident at Coed Craig, and there have been a couple of issues in the past, but these have been promptly and adequately investigated, and measures for her safety put in place. Staff have come and gone over the years, but mostly have been very good and caring with Mum. My brother and I have been happy with our decision to have Mum here
29 January 2025
My mother has been a resident of Coed Craig for 18 months and has settled in well given she had lived independently until her admission. The care she receives is excellent and she has a good rapport with all staff who seem to enjoy talking to her and having a laugh when appropriate. Her room is always clean and tidy thanks to the staff, and her clothes are laundered regularly and I believe my mother gets support to pick appropriate clothing. The choice of food is good and my mother has maintained her weight so she must be enjoying the food as well. My brother and I visit the home regularly and we have a good relationship with the staff and are able to have a two way conversation if there are issues to be raised or addressed.
02 October 2024
My father-in-law receives excellent care at Coed Craig. All the staff are very helpful and pleasant, approachable and friendly. Since my father-in-law has been at Coed Craig, he has totally immersed himself in the activities arranged and he is now mixing more with other residents. The care and attention received is very good and staff take time to interact and chat with him.
02 February 2024
Coed Craig has a welcoming friendly atmosphere with lots of activities. However, it's difficult to be included in these when you have severe dementia and are non-mobile. The staff do their best to support everyone but it's difficult for them as they are often fully stretched dealing with residents who need two-handed care. This leaves others alone at times.
19 January 2024
My mother has been in Coed Craig now for 2 years she has settled down very well and is looked after very well. The room has an en-suite which was replaced last year so is nice and modern and is a fair size with a lovely view of the garden and the sea in the distance. The home is bright and light and tastefully decorated. There is a large garden with a very large fish pond for the residents to sit out in. The food at the home is well cooked and looks appetising and my mum has gained weight while living here. The activities the home arrange are varied and fun for the residents and they have a minibus which is used for trips out.
09 June 2023
The staff take good care of my mother and activities are available to keep her occupied. The food is ok and the staff will accommodate me bringing an occasional curry in for her to eat as a treat to remind her of times gone by. The staff make sure she has eaten sufficiently and will give her the chocolates we bring in as she doesn't always remember they are in her drawer. All health aspects are monitored and her needs are met.
18 August 2022
We are always welcomed into the home. Suitable Covid precautions are taken and acted upon, either to admit us or if we have no test evidence, turned away. Care is good. GPs and hospital appointments are made and an escort is provided. Prescribed medicines are given. Food and entertainment offered to residents offer variety and interest. Requests for beard trimming and other hygiene tasks are great. The clothing and environment are clean generally.
18 August 2022
My father has been a resident at Coed Craig since September 2018 and I cannot fault the kindness and care given by the staff; he was seriously unwell in March 2022 and the love and attention to his needs by the staff were exemplary. As my father is in the later stages of dementia he cannot/does not want to participate in all the activities, but he does like the magazine; he loves any music that is laid on and can be seen tapping his hands or feet. He also enjoys the religious aspect of the home, as this was a huge part of his childhood. Zoom calls, although frequent, during Covid times, were difficult and certainly virtual visiting is not the same for the resident or family (in my opinion). His room is clean and tidy, the food seems plentiful; the family are always welcome to visit and the manager will discuss any issue. Coed Craig is ''home'' for my father and the staff are his ''family'' too, so I would like to say a huge thank you to those that care for him.
30 May 2022
All the staff are polite and friendly, there are always activities taking place which I feel it is very important to keep minds active and physical well-being. The home has been extremely accommodating with assistance for my father to attend my mother's funeral and individual visiting of her in a different care home.
13 May 2021
Coed Craig have been exceptional since Mum had to be moved after care at home became impossible. They have kept us informed at every stage of the induction process and guided us through the difficulties posed by COVID-19. In the following 6 months, mum has settled into her new home and the improvement is noticeable, both physically and in her level of happiness. The home is always on hand to answer questions we have and their professionalism means we can relax in the knowledge that mum is being cared for in the best place.
13 May 2021
My mother went to live in Coed Craig in September last year in the pandemic, such a difficult time for us all as family. The help, care and kindness by the staff and chaplain at Coed Craig has been wonderful. Skype calls and FaceTime has helped us to keep in contact with our scattered family. Can't comment on some things below because I have had limited access to the home due to the pandemic.
26 February 2021
My mum has been a resident at Coed Craig since September 2020 and she did take a few months to settle in. However, we cannot speak highly enough of the care and attention she has received from all the staff, especially during these very difficult times. In particular, and following the introduction of the family newsletter - Famileo, where all our family and friends can post photos and messages to mum, we have noticed how she now has something to look forward to each week. Well done to the events coordinator for her unique ideas to keep all residents active and busy, such as the Italian week, the pub afternoon, Chinese New Year and very recently, Valentines Day.
01 September 2020
My Father was a resident at Coed Craig for only 6 months before he passed away in June 2020. The care he received was of a high standard. All the staff were extremely friendly and helpful. Dad was treated with dignity and was happy at Coed Craig. He passed away peacefully and even the undertaker commented to me how respectful the staff had been with Dad. Completely trustworthy and a credit to the MHA Carehomes organisation.
27 March 2020
Very well run home where residents are treated with dignity and compassion. Food, atmosphere, and staff seem genuinely happy which translates to how they deal with residents. Quite a few staff have been there years which is always a good sign. Resident Chaplin on duty three days per week and services on a Wednesday morning and Sunday afternoon which are well attended.
27 March 2020
Excellent care and safeguarding in a relaxed, friendly environment.
17 September 2019
Communication needs to be improved. Manager and deputy manager need to be far more visible. Shortage of staff is apparent and the turnover of staff is an issue that needs to be addressed. I was informed that no senior carer was on duty overnight (15/8/19). Is this acceptable? The newly appointed activities organiser is to be congratulated on embarking on a much-improved programme. The chaplain is missed.
Latest Reviews for Coed Craig
20 August 2025
Dad has been a resident at Coed Craig for over two years & has settled in, although this took some time. Dad can appear more able than he is but the staff have got to know him & they try everything to encourage him to engage in activities, maintain his personal hygiene etc. Having a general chat is still his favourite thing to do & even when the staff are run off their feet, they will try to take time to stop & talk with him. Dad has had a number of falls over the last year. We have worked with the home to ensure everything possible is in place to mitigate further falls whilst understanding that it isn't possible to prevent every fall that might happen. We appreciate the opportunity to talk with staff at any time. Updates are always available when we visit. All the staff are kind and supportive. The Manager's office door is always open when she is not in a meeting. There are regular Resident and Relatives meetings (held separately) to listen to and involve people in decisions.
31 July 2025
Our mother has been living at Coed Craig for around 12 months now, and we have nothing but good things to say about our experience here. The environment is so homely and clean. The food/menu choice is tailored for the individual and of very high quality/standard. Activities are arranged to suit the residents, and there is always something going on. Finally, Coed Craig's amazing staff/caregivers/admin/housekeeping/chaplain are all so kind, friendly, and approachable. We can't thank you enough.
31 July 2025
Coed Craig is a lovely care home where all the residents are well looked after and treated with the utmost respect and dignity. The caregivers are wonderful—so patient, loving, and kind. The home organises a variety of activities, including Music Therapy and armchair exercises, to help stimulate the residents mentally and physically. I have peace of mind knowing that my mum is safe.
30 July 2025
Mum receives good personalised care at Coed Craig. All the staff are very caring & are well trained in caring for my elderly Mum with Alzheimer's. The food is good quality, delicious & varied and the bedrooms & communal areas are spotlessly clean and well maintained. There are activities planned every day, and my mum particularly enjoys music therapy. As a family, we all feel that her best interests are always considered.
30 July 2025
Mum is a long term resident at Coed Craig, and there have been a couple of issues in the past, but these have been promptly and adequately investigated, and measures for her safety put in place. Staff have come and gone over the years, but mostly have been very good and caring with Mum. My brother and I have been happy with our decision to have Mum here
29 January 2025
My mother has been a resident of Coed Craig for 18 months and has settled in well given she had lived independently until her admission. The care she receives is excellent and she has a good rapport with all staff who seem to enjoy talking to her and having a laugh when appropriate. Her room is always clean and tidy thanks to the staff, and her clothes are laundered regularly and I believe my mother gets support to pick appropriate clothing. The choice of food is good and my mother has maintained her weight so she must be enjoying the food as well. My brother and I visit the home regularly and we have a good relationship with the staff and are able to have a two way conversation if there are issues to be raised or addressed.
02 October 2024
My father-in-law receives excellent care at Coed Craig. All the staff are very helpful and pleasant, approachable and friendly. Since my father-in-law has been at Coed Craig, he has totally immersed himself in the activities arranged and he is now mixing more with other residents. The care and attention received is very good and staff take time to interact and chat with him.
02 February 2024
Coed Craig has a welcoming friendly atmosphere with lots of activities. However, it's difficult to be included in these when you have severe dementia and are non-mobile. The staff do their best to support everyone but it's difficult for them as they are often fully stretched dealing with residents who need two-handed care. This leaves others alone at times.
19 January 2024
My mother has been in Coed Craig now for 2 years she has settled down very well and is looked after very well. The room has an en-suite which was replaced last year so is nice and modern and is a fair size with a lovely view of the garden and the sea in the distance. The home is bright and light and tastefully decorated. There is a large garden with a very large fish pond for the residents to sit out in. The food at the home is well cooked and looks appetising and my mum has gained weight while living here. The activities the home arrange are varied and fun for the residents and they have a minibus which is used for trips out.
09 June 2023
The staff take good care of my mother and activities are available to keep her occupied. The food is ok and the staff will accommodate me bringing an occasional curry in for her to eat as a treat to remind her of times gone by. The staff make sure she has eaten sufficiently and will give her the chocolates we bring in as she doesn't always remember they are in her drawer. All health aspects are monitored and her needs are met.
18 August 2022
We are always welcomed into the home. Suitable Covid precautions are taken and acted upon, either to admit us or if we have no test evidence, turned away. Care is good. GPs and hospital appointments are made and an escort is provided. Prescribed medicines are given. Food and entertainment offered to residents offer variety and interest. Requests for beard trimming and other hygiene tasks are great. The clothing and environment are clean generally.
18 August 2022
My father has been a resident at Coed Craig since September 2018 and I cannot fault the kindness and care given by the staff; he was seriously unwell in March 2022 and the love and attention to his needs by the staff were exemplary. As my father is in the later stages of dementia he cannot/does not want to participate in all the activities, but he does like the magazine; he loves any music that is laid on and can be seen tapping his hands or feet. He also enjoys the religious aspect of the home, as this was a huge part of his childhood. Zoom calls, although frequent, during Covid times, were difficult and certainly virtual visiting is not the same for the resident or family (in my opinion). His room is clean and tidy, the food seems plentiful; the family are always welcome to visit and the manager will discuss any issue. Coed Craig is ''home'' for my father and the staff are his ''family'' too, so I would like to say a huge thank you to those that care for him.
30 May 2022
All the staff are polite and friendly, there are always activities taking place which I feel it is very important to keep minds active and physical well-being. The home has been extremely accommodating with assistance for my father to attend my mother's funeral and individual visiting of her in a different care home.
13 May 2021
Coed Craig have been exceptional since Mum had to be moved after care at home became impossible. They have kept us informed at every stage of the induction process and guided us through the difficulties posed by COVID-19. In the following 6 months, mum has settled into her new home and the improvement is noticeable, both physically and in her level of happiness. The home is always on hand to answer questions we have and their professionalism means we can relax in the knowledge that mum is being cared for in the best place.
13 May 2021
My mother went to live in Coed Craig in September last year in the pandemic, such a difficult time for us all as family. The help, care and kindness by the staff and chaplain at Coed Craig has been wonderful. Skype calls and FaceTime has helped us to keep in contact with our scattered family. Can't comment on some things below because I have had limited access to the home due to the pandemic.
26 February 2021
My mum has been a resident at Coed Craig since September 2020 and she did take a few months to settle in. However, we cannot speak highly enough of the care and attention she has received from all the staff, especially during these very difficult times. In particular, and following the introduction of the family newsletter - Famileo, where all our family and friends can post photos and messages to mum, we have noticed how she now has something to look forward to each week. Well done to the events coordinator for her unique ideas to keep all residents active and busy, such as the Italian week, the pub afternoon, Chinese New Year and very recently, Valentines Day.
01 September 2020
My Father was a resident at Coed Craig for only 6 months before he passed away in June 2020. The care he received was of a high standard. All the staff were extremely friendly and helpful. Dad was treated with dignity and was happy at Coed Craig. He passed away peacefully and even the undertaker commented to me how respectful the staff had been with Dad. Completely trustworthy and a credit to the MHA Carehomes organisation.
27 March 2020
Very well run home where residents are treated with dignity and compassion. Food, atmosphere, and staff seem genuinely happy which translates to how they deal with residents. Quite a few staff have been there years which is always a good sign. Resident Chaplin on duty three days per week and services on a Wednesday morning and Sunday afternoon which are well attended.
27 March 2020
Excellent care and safeguarding in a relaxed, friendly environment.
17 September 2019
Communication needs to be improved. Manager and deputy manager need to be far more visible. Shortage of staff is apparent and the turnover of staff is an issue that needs to be addressed. I was informed that no senior carer was on duty overnight (15/8/19). Is this acceptable? The newly appointed activities organiser is to be congratulated on embarking on a much-improved programme. The chaplain is missed.