Coed Craig welcomes both residential care requirements for older people as well as being an ideal environment in which to practice effective dementia care.
The home has landscaped front gardens and scenic surroundings, while the atmosphere within the home is based upon friendliness and respect, without compromising on high standards of care provision.
All carers hold recognised qualifications and are trained to safeguard the security and general well-being of all residents who depend on their professionalism.
Group: MHA (Methodist Homes)
Local Authority / Social Services: Conwy County Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 45 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Single Rooms: 45
Rooms with ensuite WC: 45
Facilities & Services: Own GP if required • Own Furniture if required • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care and Social Services Inspectorate Wales* Report on Coed Craig: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
The Review Score of 9.6 (maximum of 10) for Coed Craig is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Coed Craig in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.795 for Coed Craig is calculated as follows: ( (107 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.795
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.778 Points relating to the number of positive Reviews for Coed Craig is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9 Target = 0.778
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Coed Craig has a Review Score of 9.6 (9.573) from 11 Reviews
Review submitted from a Postal Card by Carolyn H (Niece of Resident) on Wednesday 24 January 2018. Relates to January 2018.
My aunt was a resident for six years and her care was exemplary. The very same staff were there for all of those years which to me says what a well run and happy place it is. The management ensures that all the records and procedures are up to date. My aunt went into Coed Craig in a quite poor condition and from that time she has thrived in a pleasant and happy atmosphere which as her immediate next of kind, gave me peace of mind knowing she could not be better cared for.
How likely would you be to recommend Coed Craig? Extremely Likely
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Review submitted from a Postal Card by Alison M (Power of Attorney Solicitor of Resident) on Friday 5 January 2018. Relates to November 2017.
The home has provided excellent care for someone who can at times be difficult.
He was recently poorly and required hospitalisation on two occasions, They dealt with the emergencies in a prompt and competent manner. One of the emergencies was as a result of a fall and the medics were very impressed with how the care home staff had dealt with his wound.
This gentleman has recently died aged 98 and all related matters have been dealt with in a dignified and compassionate way.
How likely would you be to recommend Coed Craig? Extremely Likely
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Review submitted from a Postal Card by David W (Son of Resident) on Wednesday 29 November 2017. Relates to November 2017.
My mother, who passed away on the 9th November 2017, was a resident at the above home. She was 102 years old and had resided at Coed Craig for 17 years. She was extremely happy there and was treated excellently by staff. I can thoroughly recommend the home for the dignified and excellent care she was given and would recommend them to anyone who was in a position that a loved one had to go into a residential home.
How likely would you be to recommend Coed Craig? Extremely Likely
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Review submitted from a Postal Card by Shirley C (Daughter of Resident) on Thursday 14 September 2017. Relates to August 2017.
All of the staff at Coed Craig gave my mum exceptional care during her short stay there. They got to know her little ways and likes and dislikes very quickly and I never had any concerns or worries whilst she was in their care, which is a huge relief at this very sad time.
Not only were the staff wonderful to her but also to the family whilst visiting her. We were always made welcome and found them all friendly and professional. Coed Craig is kept beautifully and run in a very well organised way.
Thanks so much.
How likely would you be to recommend Coed Craig? Extremely Likely
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Review submitted from a Postal Card by Alison C (Daughter of Resident) on Tuesday 11 July 2017. Relates to July 2017.
Mum was treated very well throughout her five years at the home. She was always well cared for at all times, clean and happy. Her end of life care was excellent and she was treated with dignity throughout.
My only criticism throughout her last few years and final hours was the lack of spiritual care from the Reverend attached to the home. He spent the majority of the time with people without dementia and offered no spiritual care to mum or me at the end.
How likely would you be to recommend Coed Craig? Extremely Likely
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Laurel Mawhinney, Home Manager at Coed Craig responded to this review on 21 Aug 2017:
Thank you for sharing your feedback with us about your experience at our home. We would very much like the opportunity to meet with you to discuss the spiritual care in the home. If you would like this to be arranged please do ask any member of staff who will be only too happy to assist
Review submitted from a Website Submission by Elaine J (Granddaughter of Resident) on Monday 10 July 2017. Relates to July 2017.
My nain recently passed away at Coed Craig. The care and compassion she and we her family received was absolutely stunning. No words will ever be enough to give our gratitude to all the staff. I work in end of life care myself and I know my nain would have been very grateful and we feel very blessed she was in your care. Thank you.
How likely would you be to recommend Coed Craig? Extremely Likely
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Review submitted from a Postal Card by Peter M (Son of Resident) on Wednesday 31 May 2017. Relates to May 2017.
I have no hesitation whatsoever in highly recommending the senior management and care staff at Coed Craig.
They always provide exceptionally high standards of care to my father. I am extremely grateful to all the staff at Coed Craig and thankful that my father was fortunate to find such an outstanding, professional, caring and compassionate place to live.
How likely would you be to recommend Coed Craig? Extremely Likely
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Review submitted from a Website Submission by Sarah P (Daughter of Resident) on Tuesday 2 May 2017. Relates to April 2017.
My mother went to live at Coed Craig in January 2013 and stayed there until her death in April 2017. Throughout her residence, she was treated with kindness, compassion and dignity. All the staff made her feel that she was living at home.
Throughout the progression of her dementia, she always felt safe, relaxed and cared for. Not an easy task when someone's memory and comprehensive of what is happening to them can alter multiple times a day. Her children, grandchildren, great-grandchildren and even my 2 dogs were always greeted with a smile, a personal hello and a warm welcome. We all knew that the staff regarded Coed Craig as mum's home and our visits were regarded as a welcome and positive experience for her. I cannot express strongly enough what a comfort it was to know that mum's needs were taken care of so diligently and with such compassion and love. Management, senior staff and the rest of the staff are superb.
How likely would you be to recommend Coed Craig? Extremely Likely
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Review submitted from a Postal Card by Max (Husband of Resident) on Tuesday 23 August 2016. Relates to July 2016.
The home is excellent. I go for lunch once a week to have lunch with my wife and are made very welcome. The activities are very good and are put on every day. The staff care for my wife and always ask about myself. The Chaplin visits most days and also has lunch with the residents which they enjoy. I can go into the dining room and are welcome to make myself and my wife drinks when wanted. I cannot speak highly enough of Coed Craig and all of the staff.
How likely would you be to recommend Coed Craig? Extremely Likely
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Review submitted from a Postal Card by B J (Son of Resident) on Monday 22 August 2016. Relates to August 2016.
My mum has been at this home for the past 6 years. We have been very satisfied with both the home and the care that has been given.
How likely would you be to recommend Coed Craig? Extremely Likely
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Review submitted from a Postal Card by Sally H (Daughter of Resident) on Friday 7 August 2015.
The staff here are really excellent, friendly, empathic and very professional. The home is kept extremely well, always very clean and the laundry system is really good. The residents needs are very well served and their needs are often pre-empted by the staff. The food is well thought out with plenty of fresh vegetables and there are always snacks available. The activities are good although perhaps more could happen at the weekends. Also it would be good if some of the residents could get out of the home e.g for a walk on the prom, This may of course not be possible due to staff ratio's.
How likely would you be to recommend Coed Craig? Extremely Likely
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Laurel Mawhinney, Home Manager at Coed Craig responded to this review on 07 Aug 2015:
Thank you for your kind words regarding Coed Craig. I will certainly look at how we can facilitate a walk on the prom.
February 2018