Coed Craig

35 Tan y Bryn Road, Rhos on Sea, Colwyn Bay LL28 4AD
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9.6 35 Reviews
  • Coed Craig, Colwyn Bay
Coed Craig welcomes both residential care requirements for older people as well as being an ideal environment in which to practice effective dementia care.

The home has landscaped front gardens and scenic surroundings, while the atmosphere within the home is based upon friendliness and respect, without compromising on high standards of care provision.

All carers hold recognised qualifications and are trained to safeguard the security and general well-being of all residents who depend on their professionalism.
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Care Provided by Coed Craig

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £975 – £1172
  • Self-Funded Residential Dementia Care: £1286 – £1377

These prices are only a guideline, please contact Coed Craig to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Karen Stanley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)

Coed Craig Reviews (35)

9.6

Coed Craig has a Review Score of 9.6 (9.567) out of 10, based on 10 reviews in the last 2 years.
Over all time Coed Craig has 35 reviews.

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Reviewer Connection to Coed Craig
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Review from Jane H (Next of Kin) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Communication needs to be improved. Manager and deputy manager need to be far more visible. Shortage of staff is apparent and the turnover of staff is an issue that needs to be addressed. I was informed that no senior carer was on duty overnight (15/8/19). Is this acceptable? The newly appointed activities
organiser is to be congratulated on embarking on a much-improved programme. The chaplain is missed.
Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your comments. I am glad that you want to congratulate our Activities Co-ordinator on a much-improved programme. I would be very happy to discuss any concerns you have. I operate an 'open door' policy within the home and am available to residents, families, friends and staff members at any time. Please do come and see me when you next visit.

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Review from Sandra R (Niece of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt recently passed away at Coed Craig. It was the best thing being transferred back there rather than a community hospital. The staff were absolutely brilliant. She received first class care, 24 hours a day. They went above and beyond their call of duty. Nothing was too much trouble for them. They
genuinely loved and cared for her as if she was a member of their family.
Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your lovely review. Our staff are an exceptional team and look after all our residents with dignity and compassion.

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Review from Liz J (Daughter of Resident) published on 31 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92yr old mum, who suffered from dementia, passed away on 29th Sept 2018 at Coed Craig. She had been a resident there since February 2018 and throughout that time, I, as her daughter, cannot speak highly enough of the love, care and attention, respect and dignity she received from everyone involved
in her care there, especially during her end of life care when the decision was taken for Mum to remain at Coed Craig rather than be taken into hospital.
Coed Craig is run to a very high standard. The rooms are clean and well maintained, as is the entire home itself. The food is excellent and takes into account individual needs. Mum was always nicely turned out as are all the residents, personal hygiene is well taken care of. Medical records are well documented and family are always kept informed of any health issues as and when they may arise.
I would not hesitate to recommend Coed Craig, it was a great comfort to me knowing that Mum was being loved and so well cared for there by everyone.
Reply from Jane Haines, Area Support Manager at Coed Craig

Thank you for your lovely review. I was present supporting the team during this period and it was a privilege to see such love and kindness extended to not just the resident but the family also.

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Review from J B (Daughter of Resident) published on 20 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Coed Craig home for 5 years. During that time we have visited here announced at all times of the day. We have never seen anything out of place. The building is spotless and the residents are comfortable and generally happy. The home is blessed with a wonderful staff
who work well as a team to face all issues. The leadership of this team is complex and the management has shown exceptional skill in providing care.
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Review from Carolyn H (Niece of Resident) published on 8 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was a resident for six years and her care was exemplary. The very same staff were there for all of those years which to me says what a well run and happy place it is. The management ensures that all the records and procedures are up to date. My aunt went into Coed Craig in a quite poor condition
and from that time she has thrived in a pleasant and happy atmosphere which as her immediate next of kind, gave me peace of mind knowing she could not be better cared for.
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Review from Alison M (Power of Attorney of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has provided excellent care for someone who can at times be difficult.
He was recently poorly and required hospitalisation on two occasions, They dealt with the emergencies in a prompt and competent manner. One of the emergencies was as a result of a fall and the medics were very impressed
with how the care home staff had dealt with his wound.
This gentleman has recently died aged 98 and all related matters have been dealt with in a dignified and compassionate way.
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Review from David W (Son of Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who passed away on the 9th November 2017, was a resident at the above home. She was 102 years old and had resided at Coed Craig for 17 years. She was extremely happy there and was treated excellently by staff. I can thoroughly recommend the home for the dignified and excellent care she was
given and would recommend them to anyone who was in a position that a loved one had to go into a residential home.
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Review from Shirley C (Daughter of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff at Coed Craig gave my mum exceptional care during her short stay there. They got to know her little ways and likes and dislikes very quickly and I never had any concerns or worries whilst she was in their care, which is a huge relief at this very sad time.
Not only were the staff wonderful
to her but also to the family whilst visiting her. We were always made welcome and found them all friendly and professional. Coed Craig is kept beautifully and run in a very well organised way.
Thanks so much.
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Review from Alison C (Daughter of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was treated very well throughout her five years at the home. She was always well cared for at all times, clean and happy. Her end of life care was excellent and she was treated with dignity throughout.


My only criticism throughout her last few years and final hours was the lack of spiritual

care from the Reverend attached to the home. He spent the majority of the time with people without dementia and offered no spiritual care to mum or me at the end.
Reply from Laurel Mawhinney, Home Manager at Coed Craig

Thank you for sharing your feedback with us about your experience at our home. We would very much like the opportunity to meet with you to discuss the spiritual care in the home. If you would like this to be arranged please do ask any member of staff who will be only too happy to assist

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Review from Elaine J (Granddaughter of Resident) published on 24 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nain recently passed away at Coed Craig. The care and compassion she and we her family received was absolutely stunning. No words will ever be enough to give our gratitude to all the staff. I work in end of life care myself and I know my nain would have been very grateful and we feel very blessed
she was in your care. Thank you.
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Review from Peter M (Son of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no hesitation whatsoever in highly recommending the senior management and care staff at Coed Craig.
They always provide exceptionally high standards of care to my father. I am extremely grateful to all the staff at Coed Craig and thankful that my father was fortunate to find such an outstanding,
professional, caring and compassionate place to live.
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Review from Sarah P (Daughter of Resident) published on 16 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went to live at Coed Craig in January 2013 and stayed there until her death in April 2017. Throughout her residence, she was treated with kindness, compassion and dignity. All the staff made her feel that she was living at home.
Throughout the progression of her dementia, she always felt
safe, relaxed and cared for. Not an easy task when someone's memory and comprehensive of what is happening to them can alter multiple times a day. Her children, grandchildren, great-grandchildren and even my 2 dogs were always greeted with a smile, a personal hello and a warm welcome. We all knew that the staff regarded Coed Craig as mum's home and our visits were regarded as a welcome and positive experience for her. I cannot express strongly enough what a comfort it was to know that mum's needs were taken care of so diligently and with such compassion and love. Management, senior staff and the rest of the staff are superb.
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Review from Max (Husband of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is excellent. I go for lunch once a week to have lunch with my wife and are made very welcome. The activities are very good and are put on every day. The staff care for my wife and always ask about myself. The Chaplin visits most days and also has lunch with the residents which they enjoy.
I can go into the dining room and are welcome to make myself and my wife drinks when wanted. I cannot speak highly enough of Coed Craig and all of the staff.
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Review from B J (Son of Resident) published on 22 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at this home for the past 6 years. We have been very satisfied with both the home and the care that has been given.
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Review from Sally H (Daughter of Resident) published on 7 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are really excellent, friendly, empathic and very professional. The home is kept extremely well, always very clean and the laundry system is really good. The residents needs are very well served and their needs are often pre-empted by the staff. The food is well thought out with plenty
of fresh vegetables and there are always snacks available. The activities are good although perhaps more could happen at the weekends. Also it would be good if some of the residents could get out of the home e.g for a walk on the prom, This may of course not be possible due to staff ratio's.
Reply from Laurel Mawhinney, Home Manager at Coed Craig

Thank you for your kind words regarding Coed Craig. I will certainly look at how we can facilitate a walk on the prom.

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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Coed Craig is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.567 for Coed Craig is calculated as follows: ( (71 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 120 Ratings = 4.567
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coed Craig is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 22 Sep 2025
Well-being
Good
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Karen Stanley

Job Title: Home Manager Joined: 2025

Karen Stanley is the registered home manager at Coed Craig

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