Submit a Review for Towy Castle Care Home
Uplands Arms, Uplands, Carmarthen, SA32 8DY
View Full Details of Towy Castle Care HomeLatest Reviews for Towy Castle Care Home
10 December 2025
Towy Castle Care Home is of a very hight standard in comparison to a number of local homes I visit. The management are efficient and exceptionally helpful with all requests made. The staff/carers are unique in that they treat each individual according to their needs, in a kindly and loving way. Having had a choice of a number of homes to admit my friend into, I am completely satisfied that this is the best choice I could have made, seeing she has dementia and I am delighted at the care she is receiving.
05 December 2025
My dad has been a resident since March 2025. He is well cared for and his room and ensuite are fantastic. The care home staff are very good to him and treat him with dignity and respect. Staff always make time to discuss concerns about his health and well being and listen to me and action any areas of concern relating to his care or input from other professionals. I feel he is safe at all times.
02 December 2025
My mum has been here for nearly 3 years and is receiving good care. The staff are excelent and always make me feel welcomed when I visit.
14 November 2025
My mother has been a resident for a few years . In our experience I have found the staff to kind and caring taking the time to get to know her individual needs, likes and dislikes . Mother is treated dignity and respect . The staff are quick to recognise and respond to any illness with timely medical intervention if needed . As a family member I feel very welcome to visit and able to chat with staff about any concerns if they arise . All staff at Towy castle ,housekeeping , laundry, maintenance and catering show the same level of care to the residence and commitment to their role . The residence enjoy visits from local nursery and various entertainers who will encourage everyone to have fun with music . Mother and I feel fortunate to have found such a lovely care home in stunning grounds.
12 November 2025
My husband was admitted to the Towy Castie Care home because we could no longer provide enough care for him at home. He was very happy there. Well cared for and treated with respect. The home is excellent
18 August 2025
Thank you to the manager and two other members of staff in particular and all the staff at Towy Castle who cared for my mother for a week's respite in July 2025. Everyone was so very nice and kind and the staff worked very hard to take care of everyone including the supporting family. Diolch yn fawr.
25 March 2025
My mother has just finished two and a half months respite care at Tywi Castel. We are so grateful to Sue, Bronwen and the whole team for treating my mother with such kindness and respect throughout her stay. She leaves to go back home much recovered from her hospital stay at Christmas and we cannot recommend this facility highly enough. The team were also fantastic at communicating with me and my wife too who live in the SE of England and could only visit spasmodically. You are all a great credit to your company.
27 February 2025
Sadly my mother passed away on January 8th having been a resident for the last 20 months. I cannot praise the staff at Towy highly enough for the care Mum received - all the staff were always welcoming, friendly and helpful -like a big hug! It really was like a family. Mum was kept engaged with lots of activities and entertainment. And she loved her trips out on the bus especially if ice cream was involved! The home and Mum's room was always spotlessly clean, her own sheets on her bed and her clothes carefully washed and put away. The food was fantastic - mum put on weight that she desperately needed- and staff were always happy to make alternatives if needed. The care she received in the last week was exceptional and the family were welcomed with tea and biscuits and a shoulder to cry on. Our only regret is that Mum didn't have longer living at the Castle!
14 August 2024
My mum was booked into Towy Castle for 4 weeks for respite whilst adaptations were being carried out at our bungalow. Mum is living with dementia and getting her to accept that she was going to be away from home for 4 weeks was definitely going to be problematic. I had to put my trust in the staff that they would take good care of Mum for the duration of her stay. First evening she was very annoyed that I had left her there! On my 1st visit she had settled really well, thought the staff were really lovely, she knew a few of the residents and all was fine. She was much calmer and was enjoying her stay. The philosophy of the home is that the care of the individual is the number one priority and that each resident should be treated with dignity and respect and this is exactly the experience/ care mum was given. The Care staff were always cheerful and helpful. The standard of care was exceptional and the management team are excellent. Mum is now on the waiting list to reside there.
06 August 2024
My mother has been in Towy Castle for almost three years and has received excellent care during this time. The staff treat her with respect and dignity and I'm very grateful to them. It's always a pleasure visiting her and seeing her happy and content. Thank you to all the amazing staff.
30 July 2024
I'm over the moon that my gramps was assessed and Towy Castle are able to meet my grandfather's care needs. The staff has given me support and care through this process very caring and understanding. Both carers have put in place the needs of my gramps/ GP / OT / SW reviews. Whilst communicating with me at all times. It is very important that I'm updated at all times. The carers are outstanding. Thank you all so much. The food is lovely especially the pudding as gramps has a sweet tooth. The home is clean and has fantastic views. You have a lovely welcome by all. The operational manager is very approachable. Thank you all. My gramps is comfortable and happy.
15 July 2024
Mae Mam yn cael y gofal gorau posib yng Nghartref Towy Castle ac rydym ni, ei theulu, yn fodlon iawn ar bob agwedd ar y gofal hwnnw. The caring attitude of the staff is impressive. Indeed, whenever a health problem occurs, the staff are prepared to go the second mile. Improving excellence is a difficult task. Diolch o galon am roi tawelwch meddwl i ni.
02 July 2024
My Auntie has been in Towy Castle for a few years. I am very happy with the care she has been getting and is still continuing getting to this very day. The staff are amazing and so dedicated to their work. If there are any issues they will ring to update me on things. It's always a pleasure going to the home for a visit.
02 July 2024
My dad has been on respite care at Towy Castle since November 2023, and prior to that received daycare three days a week. The staff made every effort to make him comfortable but went further to make him happy. They continue to discuss his care with us and not assume the same situation applies. I find the way the staff, at all levels, treat my dad with respect and dignity is fantastic. He is very happy and that is down to the exceptional care he gets. Final point, the activities that they undertake are fantastic, it's a long day if you're just sitting around, the activities injected break up the day and are very much enjoyed.
02 July 2024
In my 46-year career as a senior nurse, I feel that Towy Castle is the best I have seen; the care and compassion by the staff and the cleanliness and quality of the environment is exceptional. Mam was here for four years and I truly cannot thank the team enough for caring for her. Let's also not forget the view.
02 July 2024
My Mum joined the Towy Castle community in August last year. She was confused, unable to stand unaided having come straight from hospital, and anxious. Thanks to the care of the staff, she is now calm, enjoying the activities and walking around with a Zimmer frame. The staff have given her confidence to be more independent. My mum really enjoys a lot of the activities especially trips out. If I have any concerns regarding my mum, I have no worries about approaching the staff as they are always willing to listen. I am so glad my mum is in Towy Castle, it gives me peace of mind that she is properly cared for.
02 July 2024
In one word Towy Castle is 'outstanding'! The home is 5-star! Staff are extremely professional as well as kind, caring and empathetic at all times. Towy Castle is pristine and all aspects of care are first class, Our relative had quite a traumatic move which was made so much easier by all the wonderful staff involved. Care at the home is second to none and as relatives we are always made to feel so welcome. Our family member has had a new 'lease of life' since she arrived in April. Cannot thank staff enough for their support to us all.
20 June 2024
Very happy with all aspects of my mother's care. She has been very happy and comfortable since she moved in and is well looked after. Lovely setting and accommodation. Staff are very attentive and hard working. Highly recommended.
28 March 2024
The home itself is a top-quality building with light and airy rooms. Food is plentiful and I can't praise the staff enough for their patience, good humour and kindness.
21 March 2024
The staff at Towry Castle were wonderful. They really took care of Mum. They kept us fully updated on her welfare and if anything happened we were contacted immediately. They were always welcoming and nothing was too much trouble. We felt Mum was in the best place. The home was always spotless and Mum's room was clean and tidy. We can't thank the staff enough for everything they did.
Latest Reviews for Towy Castle Care Home
10 December 2025
Towy Castle Care Home is of a very hight standard in comparison to a number of local homes I visit. The management are efficient and exceptionally helpful with all requests made. The staff/carers are unique in that they treat each individual according to their needs, in a kindly and loving way. Having had a choice of a number of homes to admit my friend into, I am completely satisfied that this is the best choice I could have made, seeing she has dementia and I am delighted at the care she is receiving.
05 December 2025
My dad has been a resident since March 2025. He is well cared for and his room and ensuite are fantastic. The care home staff are very good to him and treat him with dignity and respect. Staff always make time to discuss concerns about his health and well being and listen to me and action any areas of concern relating to his care or input from other professionals. I feel he is safe at all times.
02 December 2025
My mum has been here for nearly 3 years and is receiving good care. The staff are excelent and always make me feel welcomed when I visit.
14 November 2025
My mother has been a resident for a few years . In our experience I have found the staff to kind and caring taking the time to get to know her individual needs, likes and dislikes . Mother is treated dignity and respect . The staff are quick to recognise and respond to any illness with timely medical intervention if needed . As a family member I feel very welcome to visit and able to chat with staff about any concerns if they arise . All staff at Towy castle ,housekeeping , laundry, maintenance and catering show the same level of care to the residence and commitment to their role . The residence enjoy visits from local nursery and various entertainers who will encourage everyone to have fun with music . Mother and I feel fortunate to have found such a lovely care home in stunning grounds.
12 November 2025
My husband was admitted to the Towy Castie Care home because we could no longer provide enough care for him at home. He was very happy there. Well cared for and treated with respect. The home is excellent
18 August 2025
Thank you to the manager and two other members of staff in particular and all the staff at Towy Castle who cared for my mother for a week's respite in July 2025. Everyone was so very nice and kind and the staff worked very hard to take care of everyone including the supporting family. Diolch yn fawr.
25 March 2025
My mother has just finished two and a half months respite care at Tywi Castel. We are so grateful to Sue, Bronwen and the whole team for treating my mother with such kindness and respect throughout her stay. She leaves to go back home much recovered from her hospital stay at Christmas and we cannot recommend this facility highly enough. The team were also fantastic at communicating with me and my wife too who live in the SE of England and could only visit spasmodically. You are all a great credit to your company.
27 February 2025
Sadly my mother passed away on January 8th having been a resident for the last 20 months. I cannot praise the staff at Towy highly enough for the care Mum received - all the staff were always welcoming, friendly and helpful -like a big hug! It really was like a family. Mum was kept engaged with lots of activities and entertainment. And she loved her trips out on the bus especially if ice cream was involved! The home and Mum's room was always spotlessly clean, her own sheets on her bed and her clothes carefully washed and put away. The food was fantastic - mum put on weight that she desperately needed- and staff were always happy to make alternatives if needed. The care she received in the last week was exceptional and the family were welcomed with tea and biscuits and a shoulder to cry on. Our only regret is that Mum didn't have longer living at the Castle!
14 August 2024
My mum was booked into Towy Castle for 4 weeks for respite whilst adaptations were being carried out at our bungalow. Mum is living with dementia and getting her to accept that she was going to be away from home for 4 weeks was definitely going to be problematic. I had to put my trust in the staff that they would take good care of Mum for the duration of her stay. First evening she was very annoyed that I had left her there! On my 1st visit she had settled really well, thought the staff were really lovely, she knew a few of the residents and all was fine. She was much calmer and was enjoying her stay. The philosophy of the home is that the care of the individual is the number one priority and that each resident should be treated with dignity and respect and this is exactly the experience/ care mum was given. The Care staff were always cheerful and helpful. The standard of care was exceptional and the management team are excellent. Mum is now on the waiting list to reside there.
06 August 2024
My mother has been in Towy Castle for almost three years and has received excellent care during this time. The staff treat her with respect and dignity and I'm very grateful to them. It's always a pleasure visiting her and seeing her happy and content. Thank you to all the amazing staff.
30 July 2024
I'm over the moon that my gramps was assessed and Towy Castle are able to meet my grandfather's care needs. The staff has given me support and care through this process very caring and understanding. Both carers have put in place the needs of my gramps/ GP / OT / SW reviews. Whilst communicating with me at all times. It is very important that I'm updated at all times. The carers are outstanding. Thank you all so much. The food is lovely especially the pudding as gramps has a sweet tooth. The home is clean and has fantastic views. You have a lovely welcome by all. The operational manager is very approachable. Thank you all. My gramps is comfortable and happy.
15 July 2024
Mae Mam yn cael y gofal gorau posib yng Nghartref Towy Castle ac rydym ni, ei theulu, yn fodlon iawn ar bob agwedd ar y gofal hwnnw. The caring attitude of the staff is impressive. Indeed, whenever a health problem occurs, the staff are prepared to go the second mile. Improving excellence is a difficult task. Diolch o galon am roi tawelwch meddwl i ni.
02 July 2024
My Auntie has been in Towy Castle for a few years. I am very happy with the care she has been getting and is still continuing getting to this very day. The staff are amazing and so dedicated to their work. If there are any issues they will ring to update me on things. It's always a pleasure going to the home for a visit.
02 July 2024
My dad has been on respite care at Towy Castle since November 2023, and prior to that received daycare three days a week. The staff made every effort to make him comfortable but went further to make him happy. They continue to discuss his care with us and not assume the same situation applies. I find the way the staff, at all levels, treat my dad with respect and dignity is fantastic. He is very happy and that is down to the exceptional care he gets. Final point, the activities that they undertake are fantastic, it's a long day if you're just sitting around, the activities injected break up the day and are very much enjoyed.
02 July 2024
In my 46-year career as a senior nurse, I feel that Towy Castle is the best I have seen; the care and compassion by the staff and the cleanliness and quality of the environment is exceptional. Mam was here for four years and I truly cannot thank the team enough for caring for her. Let's also not forget the view.
02 July 2024
My Mum joined the Towy Castle community in August last year. She was confused, unable to stand unaided having come straight from hospital, and anxious. Thanks to the care of the staff, she is now calm, enjoying the activities and walking around with a Zimmer frame. The staff have given her confidence to be more independent. My mum really enjoys a lot of the activities especially trips out. If I have any concerns regarding my mum, I have no worries about approaching the staff as they are always willing to listen. I am so glad my mum is in Towy Castle, it gives me peace of mind that she is properly cared for.
02 July 2024
In one word Towy Castle is 'outstanding'! The home is 5-star! Staff are extremely professional as well as kind, caring and empathetic at all times. Towy Castle is pristine and all aspects of care are first class, Our relative had quite a traumatic move which was made so much easier by all the wonderful staff involved. Care at the home is second to none and as relatives we are always made to feel so welcome. Our family member has had a new 'lease of life' since she arrived in April. Cannot thank staff enough for their support to us all.
20 June 2024
Very happy with all aspects of my mother's care. She has been very happy and comfortable since she moved in and is well looked after. Lovely setting and accommodation. Staff are very attentive and hard working. Highly recommended.
28 March 2024
The home itself is a top-quality building with light and airy rooms. Food is plentiful and I can't praise the staff enough for their patience, good humour and kindness.
21 March 2024
The staff at Towry Castle were wonderful. They really took care of Mum. They kept us fully updated on her welfare and if anything happened we were contacted immediately. They were always welcoming and nothing was too much trouble. We felt Mum was in the best place. The home was always spotless and Mum's room was clean and tidy. We can't thank the staff enough for everything they did.