Towy Castle Care Home

Uplands Arms, Uplands, Carmarthen SA32 8DY

A beautifully converted 18th Century mansion, Towy Castle Care Home is situated in 3 acres of private grounds surrounded by amazing views of the Towy estuary.

The family run home provides a range of flexible and tailored care packages for both long-term residential care and day care. In addition, a purpose built specialist dementia care unit was also added to the home in 2012. Staff at the home are well trained and qualified and aim to provide the highest quality of individual based care treating each resident with dignity and respect.

The residential unit comprises of high quality accommodation that has been modernised and designed to provide a homely, secure and happy environment with beautiful rooms and stunning communal spaces. All rooms are en-suite and have a nurse-call system in place, alongside television and telephone points. Residents can benefit from a range of facilities and services such as a cinema room, hair salon and laundry service, and they have the option to participate in regular activities and concerts within the home. Delicious home cooked meals are prepared daily using fresh local produce.

The newly built dementia units provide specialist care in a carefully designed friendly and homely environment for up to twenty residents. Each unit hosts a range of dementia-friendly facilities and also includes an outside sensory garden. All rooms are spacious and tastefully furnished and include a wet-room, nurse-call system, wall mounted television and fitted wardrobes.

For people who would like to try out the services and facilities at Towy Castle or would just like a bit of company and social interaction, the Day Care Centre offers a friendly setting where individuals can enjoy a two-course meal and a dinner. Transport is provided.

Owner: Mr & Mrs R H Davis

Person in charge: Mr & Mrs R H Davis (Owners)

Local Authority / Social Services: Carmarthenshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Non-smoking. Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 50

Shared Rooms: 5

Rooms with ensuite WC: 55

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Towy Castle Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.7 (maximum of 10) for Towy Castle Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Towy Castle Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.935 for Towy Castle Care Home is calculated as follows: ( (100 Excellents x 5) + (7 Goods x 4) ) ÷ 107 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Towy Castle Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Towy Castle Care Home has a Review Score of 9.7 (9.685) from 9 Reviews


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Towy Castle Care Home?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Towy Castle Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Relative of Resident/Service User
    2

My mother has been a resident at Towy Castle since October 2009. Throughout this period she has received excellent care from the committed and compassionate staff of the home. I cannot recommend Towy Castle strongly enough, particularly for residents suffering from dementia, who are supported daily to enjoy life to the fullest extent they can.

How likely would you be to recommend Towy Castle Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am so pleased with Towy Castle. My mother has been resident for 3 years and everything has been 1st class. The staff, managers and owners are all lovely - kind and empathetic, never dismissive or uncaring. Communication is excellent. The service is invested in continuously by the owners, smart, appropriate and comfortable furniture, refurbishing rooms to ensure the highest standards. It feels like a hotel. Communal facilities are beautiful with large lounges, comfortable seating set out sociably, not like waiting rooms, quiet conservatories. The panoramic views from the patios are breath-taking. Modern patio furniture, large parasols beautiful grounds for walking in, native, woodland flowers. There is a hairdressing salon and a visiting chiropodist and manicurist. Regular entertainment and trips out, for those that want them but it is perfectly fine if people do not want any of that. It is all about choice. I give the whole service my admiration and my grateful thanks.

How likely would you be to recommend Towy Castle Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent, focused, caring staff.
Attentive to client's needs.
Great environment, rooms - wet rooms.
Very high standard.
Extremely good value for money.
Cannot fault them.

How likely would you be to recommend Towy Castle Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Over the years that I visited my relative at Towy Castle, I was welcomed by the staff and always had a little chat. My relative was always presented very smartly and clean. She was always 'pressing' the staff and was happy.

The one thing that I was more than impressed with was if my relative was not well, the doctor was always called, and I was informed of the visit. A wonderful care home.

How likely would you be to recommend Towy Castle Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Towy Castle Care Home looked after my mother for 8 years.
They provided exceptional care throughout that time.
As someone who used to frequently provide dental care to care home residents, I can certainly say that Towy Castle is very well run and a caring business.

How likely would you be to recommend Towy Castle Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

For the greater part of her stay in Towy Castle, my mother was in the Dementia Unit. She received personal, friendly care. The staff in the unit continually provided one to one care when required, their patience was to be admired. Towards the end, they insisted on giving her 'bed care' which was to a standard higher than the hospital could provide.
Recommend them? I'd be happy to reside there myself, but maybe not yet.

How likely would you be to recommend Towy Castle Care Home? Extremely Likely

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Average Rating:   5 out of 5

I can't recommend Towy Castle highly enough. It is in a beautiful location. It was always spotlessly clean when I visited. My father entered the home in January 2017 and was very happy there. He told me on more than one occasion that he felt lucky to be in such a beautiful place. The staff were always very kind to him and he used to enjoy having a little joke with them. I was very grateful that it was such a positive experience for him.

How likely would you be to recommend Towy Castle Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am so grateful that my mother spent the last six years of her life in such a caring environment. I have only praise for the quality of care, the professional understanding and the atmosphere of tranquillity at all times.
The staff are so committed to their roles and so involved with the welfare of each resident in such a way that everyone feels valued. As a visitor you feel welcomed and a part of the caring home environment. The staff are well trained and experienced to communicate with residents and visitors in a professional but caring manner.
Always positive and complimentary about the ones they care for and always willing to go that one step further by making visiting an enjoyable experience.
I travelled 2 hours to visit my Mum and was always made welcomed and always felt at home and amongst friends.
A caring management team led by sensitive and passionate owners for the welfare of their residents, giving the home an ethos of warmth and security to our loved ones when most needed.

How likely would you be to recommend Towy Castle Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother had been a resident of Towy Castle Dementia Unit for over four years. I cannot praise the staff enough, for the exceptionally high standard of care that was shown towards my mother, myself, our family and friends who have visited over the years. My sister and I recently stayed with our mother during the last few days of her life. We were totally overwhelmed by the genuine love, compassion and support received during this time by everyone on the team, from management to housekeeping.

My father-in-law, at 91, also came to live in Towy Castle at the beginning of the year. After an initial settling in period, he absolutely loved this new chapter in his life. He was so happy and would adore teasing staff with his quick wit and twinkle in his eye. Recently he too died, following a short illness. Staff were genuinely affected by his death. What more could anyone want, than to know that their loved one is having the very best in care? Towy Castle provides just such a service.

How likely would you be to recommend Towy Castle Care Home? Extremely Likely

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Average Rating:   5 out of 5

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