Towy Castle Care Home

Uplands Arms, Uplands, Carmarthen SA32 8DY
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Top 20 carehome certificate
9.9 94 Reviews
  • Towy Castle Care Home, Carmarthen
A beautifully converted 18th Century mansion, Towy Castle Care Home is situated in 3 acres of private grounds surrounded by amazing views of the Towy estuary.

The family run home provides a range of flexible and tailored care packages for both long-term residential care and day care. In addition, a purpose built specialist dementia care unit was also added to the home in 2012. Staff at the home are well trained and qualified and aim to provide the highest quality of individual based care treating each resident with dignity and respect.

The residential unit comprises of high quality accommodation that has been modernised and designed to provide a homely, secure and happy environment with beautiful rooms and stunning communal spaces. All rooms have an ensuite toilet with a nurse-call system in place, alongside television points. Residents can benefit from a range of facilities and services such as a hair salon and laundry service, and they have the option to participate in regular activities and concerts within the home. Delicious home cooked meals are prepared daily using fresh local produce.

The dementia units provide specialist care in a carefully designed friendly and homely environment for up to twenty residents. Each unit hosts a range of dementia-friendly facilities and also includes an outside sensory garden. All rooms are spacious and tastefully furnished and include a wet-room, nurse-call system, wall mounted television and fitted wardrobes.

For people who would like to try out the services and facilities at Towy Castle or would just like a bit of company and social interaction, the home offers a friendly setting where individuals can enjoy a two-course meal and a dinner.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £940 – £1050
  • Self-Funded Residential Dementia Care: £1100 – £1100
  • RESPITE Self-Funded Residential Care: £940 – £1050
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1100

These prices are only a guideline, please contact Towy Castle Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sue Lanceley (Manager)

Local Authority / Social Services

Admission Criteria

  • Non-smoking
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (4)

Visiting

  • The home is open to visitors all day for those who want to spend time with residents.


    Please try to avoid meal times where possible for the comfort of the residents.


    Security check on arrival, sign visitors book, visiting hours from 10.30am-7.30pm.
    Pre-booking required for log cabin and cafe.

Parking

  • Parking available on site

Towy Castle Care Home Reviews (94)

9.9

Towy Castle Care Home has a Review Score of 9.9 (9.937) out of 10, based on 20 reviews in the last 2 years.
Over all time Towy Castle Care Home has 94 reviews.

Overall Experience
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  • 7
  • 1
  • 0
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Date Published
  • 94
  • 2
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Reviewer Connection to Towy Castle Care Home
  • 41
  • 27
  • 5
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Total of 94, showing 1-20
Review from H B (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the manager and two other members of staff in particular and all the staff at Towy Castle who cared for my mother for a week's respite in July 2025.
Everyone was so very nice and kind and the staff worked very hard to take care of everyone including the supporting family.
Diolch yn fawr.
Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home

Many thanks for your kind words HelenIt was a pleasure to look after your mum and we would love to see her again in the future if needs needs further care or respite

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Review from Robert D (Son of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just finished two and a half months respite care at Tywi Castel. We are so grateful to Sue, Bronwen and the whole team for treating my mother with such kindness and respect throughout her stay.
She leaves to go back home much recovered from her hospital stay at Christmas and we cannot
recommend this facility highly enough.
The team were also fantastic at communicating with me and my wife too who live in the SE of England and could only visit spasmodically.
You are all a great credit to your company.
Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home

Many thanks for the lovely comments. Your mum was a pleasure to look after and we are missing her very much. We will always welcome her back with open arms

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Review from Naomi W (Daughter of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my mother passed away on January 8th having been a resident for the last 20 months. I cannot praise the staff at Towy highly enough for the care Mum received - all the staff were always welcoming, friendly and helpful -like a big hug! It really was like a family. Mum was kept engaged with lots
of activities and entertainment. And she loved her trips out on the bus especially if ice cream was involved! The home and Mum's room was always spotlessly clean, her own sheets on her bed and her clothes carefully washed and put away. The food was fantastic - mum put on weight that she desperately needed- and staff were always happy to make alternatives if needed.
The care she received in the last week was exceptional and the family were welcomed with tea and biscuits and a shoulder to cry on. Our only regret is that Mum didn't have longer living at the Castle!
Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home

Many thanks Naomi for your kind words. Mum was a big part of our community and is sorely missed by all the staff here, she always had a cheeky grin and a really lovely nature. Thanks again

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Review from B E (Daughter of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was booked into Towy Castle for 4 weeks for respite whilst adaptations were being carried out at our bungalow. Mum is living with dementia and getting her to accept that she was going to be away from home for 4 weeks was definitely going to be problematic. I had to put my trust in the staff that
they would take good care of Mum for the duration of her stay. First evening she was very annoyed that I had left her there! On my 1st visit she had settled really well, thought the staff were really lovely, she knew a few of the residents and all was fine. She was much calmer and was enjoying her stay. The philosophy of the home is that the care of the individual is the number one priority and that each resident should be treated with dignity and respect and this is exactly the experience/ care mum was given. The Care staff were always cheerful and helpful. The standard of care was exceptional and the management team are excellent. Mum is now on the waiting list to reside there.
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Review from C P (Daughter of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Towy Castle for almost three years and has received excellent care during this time. The staff treat her with respect and dignity and I'm very grateful to them. It's always a pleasure visiting her and seeing her happy and content. Thank you to all the amazing staff.
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Review from Tracy T (Granddaughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm over the moon that my gramps was assessed and Towy Castle are able to meet my grandfather's care needs. The staff has given me support and care through this process very caring and understanding. Both carers have put in place the needs of my gramps/ GP / OT / SW reviews. Whilst communicating with
me at all times. It is very important that I'm updated at all times. The carers are outstanding. Thank you all so much. The food is lovely especially the pudding as gramps has a sweet tooth. The home is clean and has fantastic views. You have a lovely welcome by all. The operational manager is very approachable.
Thank you all. My gramps is comfortable and happy.
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Review from Llyr E (Son of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mae Mam yn cael y gofal gorau posib yng Nghartref Towy Castle ac rydym ni, ei theulu, yn fodlon iawn ar bob agwedd ar y gofal hwnnw. The caring attitude of the staff is impressive. Indeed, whenever a health problem occurs, the staff are prepared to go the second mile. Improving excellence is a difficult
task. Diolch o galon am roi tawelwch meddwl i ni.
Reply from Bethan Evans, CEO at Towy Castle Care Home

Diolch yn fawr am eich arolwg, Llyr.Mae'n bleser i ni gallu gofalu am Mam. It is so lovely that you took the time to share these kinds of words with us, which will be shared with the Team - and I know that they will be both delighted and grateful to receive these. Diolch yn fawr.

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Review from E D (Friend of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend went into Towy Castle from October 2023 until December 2023 on respite due to Dementia/Alzheimer's under the direction of the social services. She was looked after like a queen and enjoyed her time there with regular visitors in a beautiful environment, both inside the home and the outside
scenery too. The staff were excellent and kept my friend in very good health and she was very happy, which was of prime importance to all the carers and management. After her respite care, my friend returned home but missed the company of the kind staff and management along with the friends she had made with residents in the home. It seems that in due course my friend will need to go into full-time care as a resident in a care home and Towy Castle is the place she would want to be and an application to this end will be submitted in the near future and hopefully there will be a room for her in this much sought after care home. I really hope she is accepted.
Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for taking the time to post such a lovely message, and we are so happy your friend had a positive experience and would return to our home. Thank you.

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Review from Delyth A (Niece of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie has been in Towy Castle for a few years. I am very happy with the care she has been getting and is still continuing getting to this very day. The staff are amazing and so dedicated to their work. If there are any issues they will ring to update me on things. It's always a pleasure going to
the home for a visit.
Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for your kind words and for sharing your experience of Towy Castle Residential Home which will be shared with our team. Thank you.

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Review from J P (Daughter of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been on respite care at Towy Castle since November 2023, and prior to that received daycare three days a week. The staff made every effort to make him comfortable but went further to make him happy. They continue to discuss his care with us and not assume the same situation applies. I find
the way the staff, at all levels, treat my dad with respect and dignity is fantastic. He is very happy and that is down to the exceptional care he gets. Final point, the activities that they undertake are fantastic, it's a long day if you're just sitting around, the activities injected break up the day and are very much enjoyed.
Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for your kind words, we are so pleased that your dad has had a positive experience through the daycare provided, respite services and activities offered at the home. Your kind words will be shared with our team. Thank you.

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Review from Sharon W (Daughter of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my 46-year career as a senior nurse, I feel that Towy Castle is the best I have seen; the care and compassion by the staff and the cleanliness and quality of the environment is exceptional. Mam was here for four years and I truly cannot thank the team enough for caring for her. Let's also not forget
the view.
Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for your kind words which are based on both your personal experience of the home, and professional background. Your feedback is shared with the team - Thank you! And I couldn't agree more, the views are amazing!

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Review from Frances D (Daughter of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum joined the Towy Castle community in August last year. She was confused, unable to stand unaided having come straight from hospital, and anxious. Thanks to the care of the staff, she is now calm, enjoying the activities and walking around with a Zimmer frame. The staff have given her confidence
to be more independent. My mum really enjoys a lot of the activities especially trips out. If I have any concerns regarding my mum, I have no worries about approaching the staff as they are always willing to listen. I am so glad my mum is in Towy Castle, it gives me peace of mind that she is properly cared for.
Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for your kind words, we are so pleased that it has been a positive experience for you all, which provides you the peace of mind as suggested. Thank you.

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Review from Catherine S (Next of Kin) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In one word Towy Castle is 'outstanding'! The home is 5-star! Staff are extremely professional as well as kind, caring and empathetic at all times. Towy Castle is pristine and all aspects of care are first class, Our relative had quite a traumatic move which was made so much easier by all the wonderful
staff involved. Care at the home is second to none and as relatives we are always made to feel so welcome. Our family member has had a new 'lease of life' since she arrived in April. Cannot thank staff enough for their support to us all.
Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for this outstanding review which will be shared with our team at Towy Castle; and to suggest your relative has had a new 'lease of life' is amazing to hear - Thank you!

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Review from Janet T (Daughter of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with all aspects of my mother's care. She has been very happy and comfortable since she moved in and is well looked after. Lovely setting and accommodation. Staff are very attentive and hard working. Highly recommended.
Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for your kind words of support; we are so pleased your mum's experience has been positive and you are happy with all aspects of the care/support provided - Thank you!

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Review from Gaynor C (Daughter of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home itself is a top-quality building with light and airy rooms. Food is plentiful and I can't praise the staff enough for their patience, good humour and kindness.
Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

We are pleased to hear there is plenty of food on offer, and thank you for your kind words about the team which will be shared with them - thank you.

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Review from Mark J (Son-in-law of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Towry Castle were wonderful. They really took care of Mum. They kept us fully updated on her welfare and if anything happened we were contacted immediately. They were always welcoming and nothing was too much trouble. We felt Mum was in the best place. The home was always spotless and Mum's
room was clean and tidy. We can't thank the staff enough for everything they did.
Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for your kind words and for sharing your experience of Towy Castle Residential Home, which will be shared with our team. Thank you.

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Review from W C (Daughter-in-law of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident for approximately six months. Moving a family member to a care home is a very challenging time. But from the moment we met the manager and the staff, we knew we had found a special place. This feeling has continued.
My mother-in-law is in the dementia unit and
has a large room, with a sofa and high-back chair in addition to her bed. She has her own toilet facilities and shower.
The staff are simply wonderful. Nothing is too much trouble.
There is excellent communication between the staff, relatives and residents. They make huge efforts to find out who my mother-in-law really is, her likes/dislikes.
I could write numerous other examples of excellent care but for anyone contemplating residential care provision, we would strongly recommend Towy Castle Care Home as it genuinely feels like 'home from home'.
Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

We are so pleased to hear that the home manager and the team at Towy Castle supported a smooth transition into the home and you, as a family, have been reassured. Thank you for your recommendation and we will share your kind words with the team. Thank you.

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Review from R S (Son of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the third elderly member of our family who has lived at Towy Castle Care Home. We have always found the care provided for our relatives to be first class from communication with family to the food and day-to-day support in all aspects together with a willingness to meet the resident's needs
the home is superb. The staff are well chosen friendly, helpful and really do care for residents.
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Review from J H (Daughter of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful care home in the middle of the country with a glorious review of the River Towy and the rolling hills. My mother was only at Castle Town for eight weeks before she passed away but within that short period of time. The staff had got to know her really well. They were always kind and friendly
and nothing was too much. The visiting areas was delightful with tea and coffee making facilities for the family and delicious cake. Thank you, Towy Castle!
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Review from Susan P (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at this home for a short time and passed peacefully at the home 10th September 2023.
This home is excellent, you felt part of a larger family. Staff were excellent with my mum. Her care, dignity and her overall wellbeing. I am so grateful and thank you all for everything.
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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Towy Castle Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.937 for Towy Castle Care Home is calculated as follows: ( (224 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 237 Ratings = 4.937
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Towy Castle Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 12 Aug 2025

We currently have a bed vacancy at Towy Castle.

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Awards / Recognitions (4)

Meet the Team (2)

Sue

Sue Lanceley

Job Title: Home Manager

Originally from Cheshire, Sue moved to Wales in 1982 with her children. Sue is a Registered Nurse and started her career working within hospitals and as a District Nurse. Once her children were older, she returned to working as a Nurse within the private sector, where she worked her way up to a Registered Manager at a Nursing Home. She has remained within this sector as it is a role where she feels she can make a difference.


She has worked as a Registered Manager in England and Wales for the last 12 years in homes ranging from 24 to 80 beds. Sue is a Dementia Specialist Nurse, and has a level 5 in Leadership and Management, Level 4 in Advice and Guidance and Level 3 Diploma in Dementia. Sue also gained a gold award in Leadership and Management in the Care Forum Wales Awards.


She is committed and passionate about caring for and supporting everyone in her homes and providing an environment where staff can learn and flourish to be empathetic carers who put their residents' needs and wishes first. Sue's priority is ensuring that her residents are happy, well cared for and valued.

Hannah

Hannah Price

Job Title: Care Coordinator

I grew up in Ferryside, just 10 minutes down the road, and have always had a passion for caring for others. I originally wanted to train as a nurse, but found my calling working with the elderly, where I can make a real difference every day.


As Care Coordinator, my role is to oversee the health and well-being of our residents. I check on each resident daily, liaise with district nurses, arrange and accompany residents to appointments, and provide one-to-one support when needed. I also help with the organisation of home care, making sure everything runs smoothly.


What I enjoy most about my job is getting to know each resident personally – spending time with them, building relationships, and helping them feel truly at home. Working with the staff team feels like being part of a family, and together we create a warm, homely environment with beautiful views that everyone can enjoy.


I am currently completing my Level in Leadership and Management in Social Care, which is helping me to grow and develop in my role.


My goal is to ensure all our residents receive the very best support, feel happy, and know they are always well looked after.

Frequently Asked Questions about Towy Castle Care Home

What types of Care is Towy Castle Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Towy Castle Care Home have?

There are 53 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Towy Castle Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Towy Castle Care Home to the centre of Carmarthen?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Towy Castle Care Home to verify any information. View our terms and conditions. Towy Castle Care Home has an Enhanced Service - more info.