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Towy Castle Care Home

Uplands Arms, Uplands, Carmarthen, Carmarthenshire SA32 8DY
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Towy Castle Care Home, Carmarthen
Towy Castle Care Home, Carmarthen
Towy Castle Care Home, Carmarthen

A beautifully converted 18th Century mansion, Towy Castle Care Home is situated in 3 acres of private grounds surrounded by amazing views of the Towy estuary.

The family run home provides a range of flexible and tailored care packages for both long-term residential care and day care. In addition, a purpose built specialist dementia care unit was also added to the home in 2012. Staff at the home are well...  

Care Provided by Towy Castle Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,088From £1,088
Residential Dementia CareFrom £1,088From £1,088

Contact Towy Castle Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sandra Malpeli(Executive Director of Operations - Wales)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (4)

Visiting

  • The home is open to visitors all day for those who want to spend time with residents. Please try to avoid meal times where possible for the comfort of the residents. Security check on arrival, sign visitors book, visiting hours from 10.30am-7.30pm. Pre-booking required for log cabin and cafe.

Parking

  • Parking available on site

Towy Castle Care Home Reviews (102)

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9.7

Towy Castle Care Home has a Review Score of 9.7 (9.660) out of 10, based on 16 reviews in the last 2 years. Over all time Towy Castle Care Home has 102 reviews.

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Review from R B (Son of Resident) published on 13 July 2026 Submitted via Website
Overall Experience

Welcoming and attentive staff who have our Mother's best interests foremost. The home is managed to a very high standard and is situated in a beautiful part of Carmarthenshire with extensive views. We always enjoy visiting and content that our mother is happy in the moment, we leave knowing that she is very well cared for.

Reply from Hannah Price, Deputy Home Manager at Towy Castle Care Home
Thank you so much for your lovely comments and wonderful review. We are delighted to hear that you feel your mother is so well cared for and that you have confidence in the support she receives at Towy Castle - it is our privilege to look after her.

Providing compassionate, person-centred care in...  

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Review from A W (Daughter of Resident) published on 27 January 2026 Submitted via Website
Overall Experience

Staff and kind and listen and respond appropriately to family concerns and/or requests. Manager is accessible and approachable. Lovely environment and accommodation. Very good communication to family

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home

Many Thanks for your kind words I will pass your comments to the staff

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Review from Jackie P (Daughter of Resident) published on 19 January 2026 Submitted via Website
Overall Experience
It took dad awhile to settle into Towy Castle, the staff have been so patient with him, all of his needs are catered for and if there are any health issues, as there has been this month, I'm kept updated on the situation and consulted on care package.

The entertainment keeps him engaged, he loves music, singalongs and visits from the local nursery children.

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home
Thank you for your kind words and for sharing your experience of Towy Castle Residential Home which will be shared with our team. Dad is always the highlight of our entertainment sessions

Thank you

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Review from G M (Son of Resident) published on 19 January 2026 Submitted via Website
Overall Experience
I am generally very pleased with the care home. My mother is safe and well cared for and feels party of the community. All the staff are responsive, helpful and courteous.

If there is an issue I get a phone call from the Office to discuss the plan and confirm what actions are already in place. It is great peace of mind.

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home

Thank you for your kind words and for sharing your experience of Towy Castle Residential Home which will be shared with our team. Thank you

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Review from Rona C (Daughter of Resident) published on 16 January 2026 Submitted via Website
Overall Experience

All the staff from cleaners to managers are outstandingly friendly, polite and helpful. The staff welcome visitors and I feel actively encourage visitors at all times. The staff make time to talk to the residents and follow through on any issues. Any queries by relatives are answered and requests acted upon as soon as possible. The building is always kept warm and very clean. Towy Castle managers have a good rapport with the G.P. surgeries and associated health visitors.

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home

Many Thanks for your Kind comments, It is lovely for staff to have such positive comments as they work so hard and always try their hardest to ensure that everyone is warm , happy and well cared for

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Review from Sian P (Friend of Resident) published on 16 January 2026 Submitted via Website
Overall Experience
A wonderful caring , homely environment there to support your loved one when they need it .
Always greeted with a smile and warm welcome from these wonderful staff .
Lovely home made food and a varied menu to suit everyone's tastes.
Activities to participate in or not as you so chose .
But most of all company , care and compassion at all times of day and night .

Some rooms have the best views in the county !

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home
Thankyou for your lovely review of our home

We always try to ensure that each and every resident is looked after in a person centred way ensuring that all needs are met with compassion

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Review from Eric D (Friend of Resident) published on 16 January 2026 Submitted via Website
Overall Experience
This home is of a very high standard and the staff are extremely diligent in their work. My friend has been here for 18 months in the Dementia unit and is looked after by some very kind, hardworking, patient carers and she is always dressed smartly, her room is perfectly clean and her laundry in impeccable condition.
The management are very friendly and know the individual residents by name and take a personal interest in their care needs.

Being conversant with a number of other carehomes due to having had friends and family in them, Towy Castle with it's beautiful landscape surroundings and high standard of care, is number one on my list of care facilities in the area. Long may the standards continue

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home
Many thanks for your kind words
We are very lucky at Towy Castle to have such a beautiful home with wonderful staff who go above and beyond
Your Friend is a big part of our Towy Family
Thankyou

Sue

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Review from T H (Daughter-in-law of Resident) published on 14 January 2026 Submitted via Postal Card
Overall Experience
I would like to express my sincere appreciation for the wonderful care and dedication shown by everyone at your care home. The staff are consistently kind, patient, and professional, and it is clear that they genuinely care about the residents and their wellbeing.
I am especially impressed by the brilliant entertainment program. The variety, creativity, and effort that goes into the activities make a real difference to residents' quality of life. It is heartening to see so much joy, engagement, and laughter encouraged every day.
Please pass on my thanks to the entire team for the outstanding work they do. Your commitment creates a warm, supportive, and uplifting environment, and it does not go unnoticed.

With sincere thanks and appreciation.

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home
Many Thanks for your wonderful comments
We are very lucky at Towy to have such a wonderful team of staff who are very compassionate and feel that our residents are part of our family.
Dad is a wonderful character and always lights up the room especially during entertainment sessions.

Dad is...  

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Review from G J (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

My mum has been here for nearly 3 years and is receiving good care. The staff are excelent and always make me feel welcomed when I visit.

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home
Many thanks for you kind comments

Mum has been with us for a long time, our staff are very fond of her and she is a big part of our family

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Review from L W (Daughter of Resident) published on 14 November 2025 Submitted via Website
Overall Experience
My mother has been a resident for a few years .
In our experience I have found the staff to kind and caring taking the time to get to know her individual needs, likes and dislikes . Mother is treated dignity and respect .
The staff are quick to recognise and respond to any illness with timely medical intervention if needed .
As a family member I feel very welcome to visit and able to chat with staff about any concerns if they arise .
All staff at Towy castle ,housekeeping , laundry, maintenance and catering show the same level of care to the residence and commitment to their role .
The residence enjoy visits from local nursery and various entertainers who will encourage everyone to have fun with music .

Mother and I feel fortunate to have found such a lovely care home in stunning grounds.

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home
Many thanks for a lovely review

We always strive to achieve the best levels of personalised care and support for all our families

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Review from S H (Wife of Resident) published on 12 November 2025 Submitted via Website
Overall Experience
My husband was admitted to the Towy Castie Care home because we could no longer provide enough care for him at home.
He was very happy there. Well cared for and treated with respect.

The home is excellent

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home

Many thanks for your kind words. He was a big part of the Towy family and he will be sorely missed

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Review from H B (Daughter of Resident) published on 18 August 2025 Submitted via Website
Overall Experience
Thank you to the manager and two other members of staff in particular and all the staff at Towy Castle who cared for my mother for a week's respite in July 2025.
Everyone was so very nice and kind and the staff worked very hard to take care of everyone including the supporting family.

Diolch yn fawr.

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home

Many thanks for your kind words HelenIt was a pleasure to look after your mum and we would love to see her again in the future if needs needs further care or respite

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Review from Robert D (Son of Resident) published on 25 March 2025 Submitted via Website
Overall Experience
My mother has just finished two and a half months respite care at Tywi Castel. We are so grateful to Sue, Bronwen and the whole team for treating my mother with such kindness and respect throughout her stay.
She leaves to go back home much recovered from her hospital stay at Christmas and we cannot recommend this facility highly enough.
The team were also fantastic at communicating with me and my wife too who live in the SE of England and could only visit spasmodically.

You are all a great credit to your company.

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home

Many thanks for the lovely comments. Your mum was a pleasure to look after and we are missing her very much. We will always welcome her back with open arms

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Review from Naomi W (Daughter of Resident) published on 27 February 2025 Submitted via Website
Overall Experience
Sadly my mother passed away on January 8th having been a resident for the last 20 months. I cannot praise the staff at Towy highly enough for the care Mum received - all the staff were always welcoming, friendly and helpful -like a big hug! It really was like a family. Mum was kept engaged with lots of activities and entertainment. And she loved her trips out on the bus especially if ice cream was involved! The home and Mum's room was always spotlessly clean, her own sheets on her bed and her clothes carefully washed and put away. The food was fantastic - mum put on weight that she desperately needed- and staff were always happy to make alternatives if needed.

The care she received in the last week was exceptional and the family were welcomed with tea and biscuits and a shoulder to cry on. Our only regret is that Mum didn't have longer living at the Castle!

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home

Many thanks Naomi for your kind words. Mum was a big part of our community and is sorely missed by all the staff here, she always had a cheeky grin and a really lovely nature. Thanks again

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Review from B E (Daughter of Resident) published on 14 August 2024 Submitted via Website
Overall Experience

My mum was booked into Towy Castle for 4 weeks for respite whilst adaptations were being carried out at our bungalow. Mum is living with dementia and getting her to accept that she was going to be away from home for 4 weeks was definitely going to be problematic. I had to put my trust in the staff that they would take good care of Mum for the duration of her stay. First evening she was very annoyed that I had left her there! On my 1st visit she had settled really well, thought the staff were really lovely, she knew a few of the residents and all was fine. She was much calmer and was enjoying her stay. The philosophy of the home is that the care of the individual is the number one priority and that each resident should be treated with dignity and respect and this is exactly the experience/ care mum was given. The Care staff were always cheerful and helpful. The standard of care was exceptional and the management team are excellent. Mum is now on the waiting list to reside there.

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Review from C P (Daughter of Resident) published on 6 August 2024 Submitted via Website
Overall Experience

My mother has been in Towy Castle for almost three years and has received excellent care during this time. The staff treat her with respect and dignity and I'm very grateful to them. It's always a pleasure visiting her and seeing her happy and content. Thank you to all the amazing staff.

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Review from Tracy T (Granddaughter of Resident) published on 30 July 2024 Submitted via Website
Overall Experience
I'm over the moon that my gramps was assessed and Towy Castle are able to meet my grandfather's care needs. The staff has given me support and care through this process very caring and understanding. Both carers have put in place the needs of my gramps/ GP / OT / SW reviews. Whilst communicating with me at all times. It is very important that I'm updated at all times. The carers are outstanding. Thank you all so much. The food is lovely especially the pudding as gramps has a sweet tooth. The home is clean and has fantastic views. You have a lovely welcome by all. The operational manager is very approachable.

Thank you all. My gramps is comfortable and happy.

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Review from Llyr E (Son of Resident) published on 15 July 2024 Submitted via Website
Overall Experience

Mae Mam yn cael y gofal gorau posib yng Nghartref Towy Castle ac rydym ni, ei theulu, yn fodlon iawn ar bob agwedd ar y gofal hwnnw. The caring attitude of the staff is impressive. Indeed, whenever a health problem occurs, the staff are prepared to go the second mile. Improving excellence is a difficult task. Diolch o galon am roi tawelwch meddwl i ni.

Reply from Bethan Evans, CEO at Towy Castle Care Home

Diolch yn fawr am eich arolwg, Llyr.Mae'n bleser i ni gallu gofalu am Mam. It is so lovely that you took the time to share these kinds of words with us, which will be shared with the Team - and I know that they will be both delighted and grateful to receive these. Diolch yn fawr.

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Review from Delyth A (Niece of Resident) published on 2 July 2024 Submitted via Website
Overall Experience

My Auntie has been in Towy Castle for a few years. I am very happy with the care she has been getting and is still continuing getting to this very day. The staff are amazing and so dedicated to their work. If there are any issues they will ring to update me on things. It's always a pleasure going to the home for a visit.

Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for your kind words and for sharing your experience of Towy Castle Residential Home which will be shared with our team. Thank you.

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Review from Sharon W (Daughter of Resident) published on 2 July 2024 Submitted via Website
Overall Experience

In my 46-year career as a senior nurse, I feel that Towy Castle is the best I have seen; the care and compassion by the staff and the cleanliness and quality of the environment is exceptional. Mam was here for four years and I truly cannot thank the team enough for caring for her. Let's also not forget the view.

Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for your kind words which are based on both your personal experience of the home, and professional background. Your feedback is shared with the team - Thank you! And I couldn't agree more, the views are amazing!

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 18 May 2026
  • Care and Support
    Good
  • Environment
    Excellent
  • Leadership and Management
    Excellent
  • Well-being
    Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 28 July 2026

Elderly/Dementia Care

News (2) & Events (0)

News
  • 21 Aug 2025

    We make regular visits to the Community and will report on upcoming visits as and when they are arranged - especially on our dedicated Facebook page. An example of our...

  • 21 Aug 2025

    What a great afternoon with Carl Bryant's Music for Health! The residents enjoyed a sing-song and loved playing with all the instruments. A great time was had by all -...

Upcoming Events

There are no upcoming events for Towy Castle Care Home.

Awards / Recognitions (4)

Accreditations

There are no accreditations posted yet for Towy Castle Care Home.

Meet the Team (1)

Hannah Price
Hannah PriceJob Title:Deputy Manager

I grew up in Ferryside, just 10 minutes down the road, and have always had a passion for caring for others. I originally wanted to train as a nurse, but found my calling working with the elderly, where I can make a real difference every day.

As Care Coordinator, my role is to oversee the health and well-being of our residents. I check on each resident daily, liaise with district nurses, arrange and accompany residents to appointments, and provide one-to-one support when needed. I also help with the organisation of home care, making sure everything runs smoothly.

What I enjoy most about my job is getting to know each resident personally – spending time with them, building relationships, and helping them feel truly at home. Working with the staff team feels like being part of a family, and together we create a warm, homely environment with beautiful views that everyone can enjoy.

I am currently completing my Level in Leadership and Management in Social Care, which is helping me to grow and develop in my role.

My goal is to ensure all our residents receive the very best support, feel happy, and know they are always well looked after.

Frequently Asked Questions about Towy Castle Care Home

What types of Care is Towy Castle Care Home registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Towy Castle Care Home have?

There are 53 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Towy Castle Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Towy Castle Care Home to the centre of Carmarthen?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Towy Castle Care Home to verify any information. View our terms and conditions. Towy Castle Care Home has an Enhanced Service -more info.