Care Homes Owned by My Choice Healthcare

My friend Jack has been a resident for a while now and all of the staff members are great with him. I've met Matt today who was especially really good with Jack. Since jacks been with you guys he goes out a lot more on day trips and to the shops etc which I think is great for Jack. Thanks to everyone for all of their help.

My dad moved into Alexandra House two months ago, and he is thriving due to the exceptional care given. My family are overjoyed and couldn't be more assured that Dad is safe, happy and cared for to such a high standard. Thank you. Alexandra House is beautifully clean and maintained and has a proper homely feel.

When my wife and I decided to find placement for our son it took about two years before we found Luk Ros. It was what we were looking for a home from home, we are very pleased with the staff we find them very caring and considerate, we are always made welcome and offered tea or coffee when we arrive and they are always smiling our son is very happy and enjoys our vists especially the chocolate and coffee that we bring. Now that my wife is no longer with us i have taken on this responsibility and try to see my son every saturday afternoon for a few hours

I am very happy with the care and companionship that my mother receives.

Welcoming and attentive staff who have our Mother's best interests foremost. The home is managed to a very high standard and is situated in a beautiful part of Carmarthenshire with extensive views. We always enjoy visiting and content that our mother is happy in the moment, we leave knowing that she is very well cared for.

The manager is the Best Helpful and kind person

Also some of the main communal rooms need to be updated and redecorating through out

My mother has settled well into Ocean Living since she moved here. The staff have taken the time to get to know her and understand her needs and what she likes. She is happy living here and she knows that her opinions and contributions to life here are respected and acknowledged. She enjoys the food and has made friends amongst the residents. I am grateful for the care and compassion shown to her by the staff.

Mum has been living at Ocean Living for 6/12/25 due to the kindness and care delivered by all the staff she has settled really well and now calls Ocean Living home. We are extremely happy with all the care. Thank you,

I am not satisfied with the way the managers keep changing every few months. So there is no improvement in the home also the decor could do with updating and the furiture. On the good side the staff are very helpfull and friendly.

Friendly and professional, I am more than happy with everyone at the home, and have no complaints and good things so far.

I would recommend this home to others. It has been, and continues to be, a very positive environment.

Ocean Living is a care home, which really does care for all it's residents, their health and well being is paramount, each person in their care is important to all the staff, Teri the manager maintains a standard of care, which can be discribed as 'over and above' that when, looking after her residents and her staff, the latter are kind and caring, respecting the residents needs at all times.

All positive, I feel the care mum is getting is excellent. I am well informed of any issues that mum faces. Since the last review the home have started organising more events, with dedicated staff running them.

The quality of care is outstanding. Residents are treated with kindness and patience. There are regular celebrations which relatives are welcomed to take part in. The food is excellent. Managers and carers are fully aware of individual needs including medical conditions and carry out advice from medical and other specialists. I always feel welcome there. I can raise concerns with all staff and know they will address them. The Manager and Deputy Manager are always approachable and make time to talk face to face as well as by phone or email. High standards are consistent across the entire team. They strive to make the home comfortable and enjoyable. I was particularly grateful for the understanding and support given to us when we were in the process of adjusting to a loved relative needing residential care. I am confident that my relative is safe and happy in Hawthorn Court.

Awful place!! Mam was always distressed or medicated, sometimes to the point she couldn't open her eyes let alone walk or talk. Hair was left unwashed for weeks. She was rarely in her own clothes, one time I visited we were let in and the carer walked off leaving us, didn't talk to us or tell us where she was. We couldn't find her downstairs so went upstairs and found her half naked lying on her bed crying! There wasn't a single pair of trousers in her wardrobe for me to dress her and only one pair of knickers and when asked staff said they were in the laundry! Bedroom furniture was broken and crammed with bedding. Residents are left watching tv, never saw any sign of engagement/activities. Management never introduced themselves, took 3 months to ask for contact details and were never available to discuss our concerns. We have since moved her , she's happy and well looked after and hasn't been given medication to sedate her at all which makes me question if she ever needed it??

my grandmothers been there since august and shes has had 10/10 care all the staff are fantastic and she is very happy there. the care is outstanding and give the residents what they need when needed. overall fantastic care and would recommend to anyone.

Every time we visited she was either distressed,sleeping or zoned out on medication to the point where she couldn't communicate, stand and had wet herself. We know she had challenging behaviorial issues but should have been dealt with appropriately. Her room was always untidy with bedding crammed into broken drawers and wardrobe. She didn't have many clothes at first until we brought some in for her with her name on,they went missing instead she was given items that were too small and stained, when asked always told they were in the laundry. When questioned staff about things very negative about everything. Management never introduced themselves or enquired who we were tried to ring but never available or didn't answer phone. One time she had had her lunch in her room on a child's small plastic plate why we don't know. Her hair hadn't been washed for weeks we washed and cut it ourselves in her room told staff we had done it. We have now moved her to another home.

The excellent personal care that my mother receives is much appreciated.

We chose Alexandra House as they also cared well for my mother in her final years.