My Choice Healthcare in Shropshire | 1 Care Home

Review of
Alexandra House
from Barry L (Son of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Thank you so much to all the team at Alexandra House for caring and looking after my Mum during her recent 2 week short term stay. At 98 my Mum had never been in a Care Hime situation before and was quite anxious before staying at the home. I have wholehearted praise for the care, love and support that

she has received. She herself had no complaints whatsoever about her stay. She found the staff very helpful and supportive, nice food with a varied menu and stayed in a lovely newly refurbished room. As her son, l too had the comfort that she was being very well looked after during my holiday break. Highly recommend.

Reply from Abby Megrail, Registered Manager at Alexandra HouseThank you so much for your kind words Barry. It was a joy to have mum stay with us and please get in touch if we can help in the future.

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Review of
Alexandra House
from J P (Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy at Alexandra House with the care and support I receive. I have lived here for 4 years now and I am very satisfied.

Reply from Abigal Megail, Home Manager at Alexandra HouseThank you for your kind words J P. We are so pleased to hear that you are happy with the care and support you receive. It's wonderful to know that after four years, you continue to feel satisfied and comfortable living here. Your feedback means a great deal to our team and I'll be sure to pass it on.

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Review of
Alexandra House
from Barry D (Nephew of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

I visit my aunt, and my late mother was here, and I found that the staff etc. have been excellent in their care.

Reply from Abigal Megail, Home Manager at Alexandra House at Alexandra HouseThank you so much for your kind words Barry. We are really grateful that you have taken the time to share your experience. It means a lot to know that both your aunt and your mother received excellent care and support from our team. I will make sure that your feedback is shared with all the staff here.

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Review of
Alexandra House
from S M (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

Lovely, friendly staff who take care of mum and treat her with dignity and respect. My only concern is that mum has had several falls and has been left to go upstairs alone via the stairs when she is vulnerable to falls, and she has had previous falls and has had previous falls and breaks - we know

she is a wanderer, and this is our concern.

Reply from Abigail Megail, Home Manager at Alexandra HouseThank you so much for your kind words and for recognising the care and dignity our team provides to your mum. Her safety and wellbeing are always our top priority. We ensure she is always accompanied and supported with her movement around the home. We truly value your input and are already in discussion with you about the possibility of moving her to a ground-floor room to make things easier and reduce unnecessary movement. Please be assured that your mum is never left to wander alone and we have implemented addition safety provisions to alert staff of movement; our dedicated team are always present to ensure that all residents are safe and cared for.

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Review of
Alexandra House
from R S (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

My father, felt not only cared for but also loved from the moment he arrived at Alexandra House in Ludlow. As the months passed, the care, compassion and skill of the carers there gave him a quality of life he could never have enjoyed in his own home. He made friends, played games, started walking on

his walker again and felt as if he was part of a family. Visiting him was always a pleasure in part because the carers were always so friendly and warm.
In his last weeks, the skill, care and kindness shown to him - and me, his only daughter - was truly magnificent and brought great solace and comfort to us both. When the time comes, I hope Alexandra House will find a room for me!

Reply from Abigail Megail, Home Manager at Alexandra HouseThank you for sharing your feedback R S. As a team, we are delighted that you were happy with the care and support dad received with us.

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Review of
Alexandra House
from Thomas M (Friend of Resident) published on 1 October 2021 Submitted via Website • Report

Overall Experience

Alexandra House provided an immaculate room for a terminally ill friend of mine at very short notice at a weekend. He was cared for by the owner and her team with great kindness and skill. They accessed urgent medical advice in the small hours of Sunday night, and sat quietly with my friend as he passed

away.
I have over many years seen multiple Care Homes and Nursing Homes, and I unhesitatingly recommend Alexandra House for their dedication and humanity, in pleasant settings.

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Review of
Alexandra House
from Charlie H (Son of Resident) published on 26 October 2017 Submitted via Postal Card • Report

Overall Experience

Pleasant, homely atmosphere. Friendly, caring staff and management.

Well maintained building.

Convenient central location.

Free visiting, no specific times.

Family and friends made welcome.

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Care Home Owned by My Choice Healthcare in Shropshire

My Choice Healthcare Locations in Shropshire (1)

My Choice Healthcare Reviews in Shropshire (7)

Alexandra House

Alexandra House

Alexandra House

Alexandra House

Alexandra House

Alexandra House

Alexandra House

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