Care Homes Owned by My Choice Healthcare in Swansea

Whilst Ocean Living in Mumbles is a little tired in it's decor - the manager and her staff work tirelessly to provide comfort + understanding to the residents, nothing is too much when the resident or family member make a request - the care home - whilst is not modern - but it is comfortable, clean and functionable - the manager and her staff are friendly and caring. They provide good well cooked food and snacks to residents. The atmosphere is one of calm - which indicate that the residents are happy + contented

My mother has settled well into Ocean Living since she moved here. The staff have taken the time to get to know her and understand her needs and what she likes. She is happy living here and she knows that her opinions and contributions to life here are respected and acknowledged. She enjoys the food and has made friends amongst the residents. I am grateful for the care and compassion shown to her by the staff.

Mum has been living at Ocean Living for 6/12/25 due to the kindness and care delivered by all the staff she has settled really well and now calls Ocean Living home. We are extremely happy with all the care. Thank you,

I would recommend this home to others. It has been, and continues to be, a very positive environment.

All positive, I feel the care mum is getting is excellent. I am well informed of any issues that mum faces. Since the last review the home have started organising more events, with dedicated staff running them.

The quality of care is outstanding. Residents are treated with kindness and patience. There are regular celebrations which relatives are welcomed to take part in. The food is excellent. Managers and carers are fully aware of individual needs including medical conditions and carry out advice from medical and other specialists. I always feel welcome there. I can raise concerns with all staff and know they will address them. The Manager and Deputy Manager are always approachable and make time to talk face to face as well as by phone or email. High standards are consistent across the entire team. They strive to make the home comfortable and enjoyable. I was particularly grateful for the understanding and support given to us when we were in the process of adjusting to a loved relative needing residential care. I am confident that my relative is safe and happy in Hawthorn Court.

Awful place!! Mam was always distressed or medicated, sometimes to the point she couldn't open her eyes let alone walk or talk. Hair was left unwashed for weeks. She was rarely in her own clothes, one time I visited we were let in and the carer walked off leaving us, didn't talk to us or tell us where she was. We couldn't find her downstairs so went upstairs and found her half naked lying on her bed crying! There wasn't a single pair of trousers in her wardrobe for me to dress her and only one pair of knickers and when asked staff said they were in the laundry! Bedroom furniture was broken and crammed with bedding. Residents are left watching tv, never saw any sign of engagement/activities. Management never introduced themselves, took 3 months to ask for contact details and were never available to discuss our concerns. We have since moved her , she's happy and well looked after and hasn't been given medication to sedate her at all which makes me question if she ever needed it??

my grandmothers been there since august and shes has had 10/10 care all the staff are fantastic and she is very happy there. the care is outstanding and give the residents what they need when needed. overall fantastic care and would recommend to anyone.

Every time we visited she was either distressed,sleeping or zoned out on medication to the point where she couldn't communicate, stand and had wet herself. We know she had challenging behaviorial issues but should have been dealt with appropriately. Her room was always untidy with bedding crammed into broken drawers and wardrobe. She didn't have many clothes at first until we brought some in for her with her name on,they went missing instead she was given items that were too small and stained, when asked always told they were in the laundry. When questioned staff about things very negative about everything. Management never introduced themselves or enquired who we were tried to ring but never available or didn't answer phone. One time she had had her lunch in her room on a child's small plastic plate why we don't know. Her hair hadn't been washed for weeks we washed and cut it ourselves in her room told staff we had done it. We have now moved her to another home.

Mum has been a resident at Ocean Living for over 18 months. We had cared for her at home as long as we could while having to work full time. Mum's dementia deteriorated and we made the difficult decision to find a care home. Ocean Living is a small home and we feel this makes all the difference. All the staff know all the residents. The staff are always helpful, caring and very chatty with Mum, making her feel 'at home'. They are very welcoming whenever we visit. Mum has been on several trips out which she enjoys at the time but her condition means she can't recall them later. Having visited other care homes we are certain that Ocean Living and their staff was the best decision for care we could have made.

My experience has been beautiful, I have been well looked after, I couldn't wish for a better place to stay. The food is lovely and we always have several options. I look forward to playing bingo on a Friday evening with a glass of cream liquor and we have a good evening. The staff are very helpful and lovely.

I like being here, good staff, very helpful, friendly and happy. I am well looked after here, my room is excellent, good view of the sea and very spacious. I enjoy my visit to the local pub. The food is very good here, plenty of options. A good shower. We play bingo twice a week, and we win prizes.

Gazing through my bedroom windows, I realise I've been very fortunate to have found such a lovely place.

I thoroughly enjoy being at hawthorn court, The staff are lovely. My goal when coming to Hawthorn Court was to gain confidence in my mobility, which the staff have been amazing. I feel much more confidence. The food is nice. Had a lovely pork meal on Sunday.

Whether it's on the phone or when visiting, there is always someone on hand to speak to or ask questions.

It’s a small care home so it feels homely and intimate. My dad is very well looked after by all the staff there. They are vigilant when my dad is poorly and keep us informed if there are any concerns. We feel confident he is safe and we are welcome at any time there to see my dad.

All the staff were great but one member of staff, in particular, guided us through this most difficult time and we shall be forever grateful.

Would I recommend Ocean Living, certainly not.

From the first meeting with the Manager, she listened and understood our father’s needs and empathised. The family felt they could ask anything and she gave us so much of her time. There was flexibility on the selection of a room. We received advice on setting up the room and excellent service from the maintenance man. He was so willing and helpful. The staff welcomed our father and all his children. He was well cared for and the staff were sensitive to his privacy and independence. He enjoyed all the meals and was allowed to choose his seat both in the Dining Room and the Lounge. Excellent communication was maintained with the family, especially with the challenges of Covid. The family were pleased with how quickly our father settled. There was flexibility on visits and we were made to feel comfortable with him. When our father’s health deteriorated, the staff gave their all, managing his care; taking advice from doctors and paramedics; constantly keeping the family informed.

My Mum has been resident at Hawthorn Court since December 2019. She has settled in really well and has been looked after by the staff. They are all very caring and friendly and great with the residents and their families. Mum loves the home-cooked food and the home is spotlessly clean. Would definitely recommend.