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Care Homes Owned by My Choice Healthcare in Swansea

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8.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by My Choice Healthcare in Swansea

Only the locations & reviews in Swansea for My Choice Healthcare are showing below.

View the details of all 11 locations (with 222 reviews) owned by My Choice Healthcare

My Choice Healthcare Locations in Swansea (2)

 - Browse 2 Care Homes owned by My Choice Healthcare in Swansea
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Ocean Living
734 Mumbles Road, Mumbles, Swansea SA3 4EL 
9.2 16 reviews
Ocean Living, Swansea, Swansea
"I like being here, good staff, very helpful, friendly and happy. I am well looked after here, my room is excellent, good view of the sea…"   Read all 16 reviews
  • from £1,175 / week
  • 15 Rooms
Location Type Care Home

Ocean Living benefits from being located directly opposite the Mumbles seafront promenade. It boasts magnificent, uninterupted views across Mumbles bay from many of the luxury bedrooms, main lounge ... Read more about Ocean Living

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Hawthorn Court
12 Bayswater Road, Sketty, Swansea SA2 9HA 
8.2 39 reviews
Hawthorn Court, Swansea, Swansea
"I thoroughly enjoy being at hawthorn court, The staff are lovely. My goal when coming to Hawthorn Court was to gain confidence in my…"   Read all 39 reviews
  • from £1,075 / week
  • 24 Rooms
Location Type Care Home

Hawthorn Court is a small, family run, warm and welcoming residential home for the elderly in Swansea. Located in the heart of Tycoch village, Hawthorn Court is conveniently situated with local ... Read more about Hawthorn Court

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

My Choice Healthcare Reviews in Swansea (55)

8.9

My Choice Healthcare has a Group Review Score of 8.9 (8.888) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to My Choice Healthcare must have a Review Score.

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Review of

Ocean Living

from S K (Daughter of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Ocean Living for over 18 months. We had cared for her at home as long as we could while having to work full time. Mum's dementia deteriorated and we made the difficult decision to find a care home. Ocean Living is a small home and we feel this makes all the difference. All
the staff know all the residents. The staff are always helpful, caring and very chatty with Mum, making her feel 'at home'. They are very welcoming whenever we visit. Mum has been on several trips out which she enjoys at the time but her condition means she can't recall them later. Having visited other care homes we are certain that Ocean Living and their staff was the best decision for care we could have made.
Reply from Teri Edwards, Registered manager at Ocean LivingThankyou for your kind comment. Mum is a pleasure to look after and we love having her part of our little family
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Review of

Ocean Living

from A J (Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been beautiful, I have been well looked after, I couldn't wish for a better place to stay. The food is lovely and we always have several options. I look forward to playing bingo on a Friday evening with a glass of cream liquor and we have a good evening. The staff are very helpful
and lovely.
Reply from Mandy Lanceley, Operations Manager at Ocean LivingHi Ann
Thankyou so much for your kind review and I am so glad that you are enjoying your time with us at Ocean Living and that you have fun and laughter with us
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Review of

Ocean Living

from D W (Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like being here, good staff, very helpful, friendly and happy. I am well looked after here, my room is excellent, good view of the sea and very spacious. I enjoy my visit to the local pub. The food is very good here, plenty of options. A good shower. We play bingo twice a week, and we win prizes.
Reply from Mandy Lanceley, Operations Manager at Ocean LivingI am so glad you are enjoying your time with us at Ocean Living and that you are getting to enjoy all the things that you love.
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Review of

Ocean Living

from Cara E (Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first visit I paid to this residence, I was treated with the utmost respect and friendliness from all the staff without exception. After meeting the senior staff, I understood why. To be living in a home positioned overlooking the sea and cared for in such a caring way is, I would say, exceptional.
Gazing
through my bedroom windows, I realise I've been very fortunate to have found such a lovely place.
Reply from Teri Edwards, Home Manager at Ocean LivingThank you so much for your kind words! We are truly delighted to hear that you felt welcomed and respected from your very first visit. Our team takes great pride in creating a warm, supportive environment and it means a great deal to know that this has been your experience.
We're also glad that the beautiful sea views bring you comfort and enjoyment. We feel very fortunate to have you as part of our community.
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Review of

Ocean Living

from Phillip S (Husband of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manageress handles her staff well. She is extremely kind and friendly with patients and their visiting families, when asked, nothing is too much for her and the friendly staff to oblige, she treats all patients with kindness and dignity.
Reply from Teri Edwards, Home Manager at Ocean LivingThank you for your wonderful words. It is an absolute pleasure looking after your wife and we look forward to your visits as much as she does.
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Review of

Hawthorn Court

from James C (Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thoroughly enjoy being at hawthorn court, The staff are lovely. My goal when coming to Hawthorn Court was to gain confidence in my mobility, which the staff have been amazing. I feel much more confidence. The food is nice. Had a lovely pork meal on Sunday.
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Review of

Hawthorn Court

from H H (Daughter of Resident) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for 18 months and the team are fantastic. After a few initial concerns that were rectified quickly, we are very happy with the level of care that my mother is receiving.
The manager particularly goes above and beyond in all areas and is one of the most caring and
empathetic people I've ever met. We have total peace of mind that my mother is being cared for and, just as importantly, respected, by all of the team at Hawthorn Court.
The home is flexible on visiting, and during inevitable outbreaks of Covid the safeguarding that's in place installs confidence that the welfare of the residents is of the utmost importance.
Whether it's on the phone or when visiting, there is always someone on hand to speak to or ask questions.
Reply from Bethan Evans, CEO at Hawthorn CourtThank you so much for taking the time to review Hawthorn Court. As your review indicates, things don't always go as we would hope, but we will always try to make any improvements quickly and safely. We always strive to do our very best for our residents and your kind words will be very much appreciated by the manager and her team.
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Review of

Hawthorn Court

from Rachel J (Daughter of Resident) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care my Dad receives at Hawthorn Court, he’s been residing there for 12 months now due to Alzheimer’s.
It’s a small care home so it feels homely and intimate. My dad is very well looked after by all the staff there. They are vigilant when my dad is poorly and keep us informed
if there are any concerns. We feel confident he is safe and we are welcome at any time there to see my dad.
Reply from Bethan Evans, CEO at Hawthorn CourtThank you so much for taking the time to write this review - and for your kind words. It is our pleasure to support Dad and I am pleased to see that you are welcomed when you visit the Home. I will share your review with the Manager and her team as they will be delighted to hear this.
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Review of

Hawthorn Court

from A B (Son-in-law of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wanted to thank you for looking after my wife’s mother.
She passed away on the 4th of September this year and could not have received better care during her stay there.
The staff could not have been more helpful and caring to both my mother-in-law and our family.
All the staff were great but one
member of staff, in particular, guided us through this most difficult time and we shall be forever grateful.
Reply from Bethan Evans, Managing Director at Hawthorn CourtThank you so much for your lovely review and your kind words; which is much appreciated. It was our pleasure to be able to support this lady and yourselves as family members, at this very difficult time. We will share this feedback with our staff, as we thank them on your behalf.
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Review of

Ocean Living

from Nicol W (Brother of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My sister was the youngest resident at Ocean Living, (aged 70), and lived there for quite a few years. She fell at the home and was taken to hospital with three broken toes. She was in the hospital for about five weeks as she had developed complications, which resulted in her passing away on May 28,
2022. The only time Ocean Living have contacted us was to ask us to come and clear her room, not how she was. This was even before she passed away. The home (although told), has not been in touch to offer condolences or sympathy. I do not blame the staff, but I blame the manager as he has shown no 'Duty of Care' as my sister was still a resident. All the manager was concerned about was if the home would be paid for that month as after a few weeks the payments would stop.
I find their attitude disgusting, for a home that is supposed to care for the elderly as their only concern is money-related.
Would I recommend Ocean Living, certainly not.
Reply from Craig Thorburn, Manager at Ocean LivingThe resident in question was a joy to have and enjoyed her six year stay with us making many friends with residents and staff. We enjoyed many happy times together and was particularly good at quizzes sharing her general knowledge.
In relation to the review from her brother, we are very disappointed that he feels this way after taking such good care and focusing on person-centred care. After losing some mobility my involvement with both Physiotherapy, D/N, CPN and GP who all had input in her care plan, sadly she fell shortly afterwards.
We as a Residential Care Home have a duty of care and an ambulance was called and the resident was taken to A&E. The resident in question was not in a position to return as it would not have been safe due to her mobility as confirmed with safeguarding, this was the correct decision until such a time there was an improvement.
We were in regular contact with the ward, physiotherapist and discharge team we also made numerous attempts to call her brother without success.
We were then informed after three weeks via the hospital the resident in question had been assessed as nursing and as a Residential Home discharged from our care.
It was not until ten days later when her brother came to collect residents’ belongings that we were sadly informed of her passing.
It is regrettable to receive an inaccurate review and continue to provide tailored person-centred care with all care professionals and family involved.
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Review of

Hawthorn Court

from A P (Daughter of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the first meeting with the Manager, she listened and understood our father’s needs and empathised. The family felt they could ask anything and she gave us so much of her time. There was flexibility on the selection of a room. We received advice on setting up the room and excellent service from
the maintenance man. He was so willing and helpful. The staff welcomed our father and all his children. He was well cared for and the staff were sensitive to his privacy and independence. He enjoyed all the meals and was allowed to choose his seat both in the Dining Room and the Lounge. Excellent communication was maintained with the family, especially with the challenges of Covid. The family were pleased with how quickly our father settled. There was flexibility on visits and we were made to feel comfortable with him. When our father’s health deteriorated, the staff gave their all, managing his care; taking advice from doctors and paramedics; constantly keeping the family informed.
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Review of

Hawthorn Court

from C W (Daughter of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been resident at Hawthorn Court since December 2019. She has settled in really well and has been looked after by the staff. They are all very caring and friendly and great with the residents and their families. Mum loves the home-cooked food and the home is spotlessly clean. Would definitely
recommend.
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Review of

Hawthorn Court

from B S (Wife of Resident) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the management and staff and feel they have looked after my husband extremely well.
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Review of

Ocean Living

from J W (Resident) published on 30 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything satisfactory.
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Review of

Hawthorn Court

from S D (Daughter of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased with the care given to my mum. She has gained weight since being here and looks well. There are activities and outings which my mother enjoys in the moment. I would definitely recommend the home to other people in the same circumstances and I have.
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Review of

Ocean Living

from Russell H (Son of Resident) published on 15 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy and settled in Ocean Living. It has a friendly and social atmosphere and excellent catering. The staff are very accommodating and the location is excellent.
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Review of

Hawthorn Court

from G I (Son of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very pleased with the level of care she received. I find the staff very approachable and friendly. They are very professional and dedicated. My Mother wanders around at night and she is checked regularly through the night to check on her safety.
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Review of

Hawthorn Court

from E D (Daughter of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff. They took great interest in Mum and were very kind and considerate. The manager stayed with Mum for several hours after she should have finished work to make Mum feel settled. I cannot praise the staff at Hawthorn Court enough. Excellent food, home cooked and healthy and freshly baked
cakes available regularly.
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Review of

Hawthorn Court

from J O (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a time to settle in, I feel my mother is doing well. The staff are lovely and I am always satisfied with her care when I leave.
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Review of

Hawthorn Court

from R D (Grandson of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You can't fault the place, especially the staff. It's incredibly friendly and welcoming and every resident is well looked after. I wouldn't want anything but the best care for my nan and that's what she receives here. All of the carers are very engaging and it always seems like a happy place.
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Awards / Recognitions (0)

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