Care Homes Owned by My Choice Healthcare in Carmarthenshire

I visited a friend for the first time at Towy Castle in September and I was thoroughly impressed by the standard of the home and the care received. I've never particularly liked visiting care homes as they can be quite depressing places, but Towy was the opposite. Such a beautiful place, and all the residents appear to genuinely enjoy living there. There's a warm, homely atmosphere, and the staff were incredibly friendly yet professional. I will definitely come back, and hopefully I will be able to catch the dancing activities again! Everyone really got involved and seemed to be having a great time - my friend included - which was so nice to see. The staff appear to have a brilliant rapport with the residents and it felt like one big family. I was particularly impressed with the variety of foods offered on the menu, and the cleanliness of the home, as it looked spotless. I would happily bring a loved one to live here, as I feel it's a place I could trust to deliver the very best care.

The home and grounds are very clean. Highly recommended.

Welcoming and attentive staff who have our Mother's best interests foremost. The home is managed to a very high standard and is situated in a beautiful part of Carmarthenshire with extensive views. We always enjoy visiting and content that our mother is happy in the moment, we leave knowing that she is very well cared for.

Staff and kind and listen and respond appropriately to family concerns and/or requests. Manager is accessible and approachable. Lovely environment and accommodation. Very good communication to family

The entertainment keeps him engaged, he loves music, singalongs and visits from the local nursery children.

If there is an issue I get a phone call from the Office to discuss the plan and confirm what actions are already in place. It is great peace of mind.

All the staff from cleaners to managers are outstandingly friendly, polite and helpful. The staff welcome visitors and I feel actively encourage visitors at all times. The staff make time to talk to the residents and follow through on any issues. Any queries by relatives are answered and requests acted upon as soon as possible. The building is always kept warm and very clean. Towy Castle managers have a good rapport with the G.P. surgeries and associated health visitors.

Some rooms have the best views in the county !

Being conversant with a number of other carehomes due to having had friends and family in them, Towy Castle with it's beautiful landscape surroundings and high standard of care, is number one on my list of care facilities in the area. Long may the standards continue

With sincere thanks and appreciation.

My mum has been here for nearly 3 years and is receiving good care. The staff are excelent and always make me feel welcomed when I visit.

Mother and I feel fortunate to have found such a lovely care home in stunning grounds.

The home is excellent

Diolch yn fawr.

You are all a great credit to your company.

The care she received in the last week was exceptional and the family were welcomed with tea and biscuits and a shoulder to cry on. Our only regret is that Mum didn't have longer living at the Castle!

My mum was booked into Towy Castle for 4 weeks for respite whilst adaptations were being carried out at our bungalow. Mum is living with dementia and getting her to accept that she was going to be away from home for 4 weeks was definitely going to be problematic. I had to put my trust in the staff that they would take good care of Mum for the duration of her stay. First evening she was very annoyed that I had left her there! On my 1st visit she had settled really well, thought the staff were really lovely, she knew a few of the residents and all was fine. She was much calmer and was enjoying her stay. The philosophy of the home is that the care of the individual is the number one priority and that each resident should be treated with dignity and respect and this is exactly the experience/ care mum was given. The Care staff were always cheerful and helpful. The standard of care was exceptional and the management team are excellent. Mum is now on the waiting list to reside there.

My mother has been in Towy Castle for almost three years and has received excellent care during this time. The staff treat her with respect and dignity and I'm very grateful to them. It's always a pleasure visiting her and seeing her happy and content. Thank you to all the amazing staff.

Thank you all. My gramps is comfortable and happy.

Mae Mam yn cael y gofal gorau posib yng Nghartref Towy Castle ac rydym ni, ei theulu, yn fodlon iawn ar bob agwedd ar y gofal hwnnw. The caring attitude of the staff is impressive. Indeed, whenever a health problem occurs, the staff are prepared to go the second mile. Improving excellence is a difficult task. Diolch o galon am roi tawelwch meddwl i ni.