My Choice Healthcare in Carmarthenshire | 1 Care Home

Review of
Towy Castle Care Home
from H B (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Thank you to the manager and two other members of staff in particular and all the staff at Towy Castle who cared for my mother for a week's respite in July 2025.
Everyone was so very nice and kind and the staff worked very hard to take care of everyone including the supporting family.
Diolch yn fawr.

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home

Many thanks for your kind words HelenIt was a pleasure to look after your mum and we would love to see her again in the future if needs needs further care or respite

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Review of
Towy Castle Care Home
from Robert D (Son of Resident) published on 25 March 2025 Submitted via Website • Report

Overall Experience

My mother has just finished two and a half months respite care at Tywi Castel. We are so grateful to Sue, Bronwen and the whole team for treating my mother with such kindness and respect throughout her stay.
She leaves to go back home much recovered from her hospital stay at Christmas and we cannot

recommend this facility highly enough.
The team were also fantastic at communicating with me and my wife too who live in the SE of England and could only visit spasmodically.
You are all a great credit to your company.

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home

Many thanks for the lovely comments. Your mum was a pleasure to look after and we are missing her very much. We will always welcome her back with open arms

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Review of
Towy Castle Care Home
from Naomi W (Daughter of Resident) published on 27 February 2025 Submitted via Website • Report

Overall Experience

Sadly my mother passed away on January 8th having been a resident for the last 20 months. I cannot praise the staff at Towy highly enough for the care Mum received - all the staff were always welcoming, friendly and helpful -like a big hug! It really was like a family. Mum was kept engaged with lots

of activities and entertainment. And she loved her trips out on the bus especially if ice cream was involved! The home and Mum's room was always spotlessly clean, her own sheets on her bed and her clothes carefully washed and put away. The food was fantastic - mum put on weight that she desperately needed- and staff were always happy to make alternatives if needed.
The care she received in the last week was exceptional and the family were welcomed with tea and biscuits and a shoulder to cry on. Our only regret is that Mum didn't have longer living at the Castle!

Reply from Susan Lanceley, Registered Manager at Towy Castle Care Home

Many thanks Naomi for your kind words. Mum was a big part of our community and is sorely missed by all the staff here, she always had a cheeky grin and a really lovely nature. Thanks again

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Review of
Towy Castle Care Home
from B E (Daughter of Resident) published on 14 August 2024 Submitted via Website • Report

Overall Experience

My mum was booked into Towy Castle for 4 weeks for respite whilst adaptations were being carried out at our bungalow. Mum is living with dementia and getting her to accept that she was going to be away from home for 4 weeks was definitely going to be problematic. I had to put my trust in the staff that

they would take good care of Mum for the duration of her stay. First evening she was very annoyed that I had left her there! On my 1st visit she had settled really well, thought the staff were really lovely, she knew a few of the residents and all was fine. She was much calmer and was enjoying her stay. The philosophy of the home is that the care of the individual is the number one priority and that each resident should be treated with dignity and respect and this is exactly the experience/ care mum was given. The Care staff were always cheerful and helpful. The standard of care was exceptional and the management team are excellent. Mum is now on the waiting list to reside there.

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Review of
Towy Castle Care Home
from C P (Daughter of Resident) published on 6 August 2024 Submitted via Website • Report

Overall Experience

My mother has been in Towy Castle for almost three years and has received excellent care during this time. The staff treat her with respect and dignity and I'm very grateful to them. It's always a pleasure visiting her and seeing her happy and content. Thank you to all the amazing staff.

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Review of
Towy Castle Care Home
from Tracy T (Granddaughter of Resident) published on 30 July 2024 Submitted via Website • Report

Overall Experience

I'm over the moon that my gramps was assessed and Towy Castle are able to meet my grandfather's care needs. The staff has given me support and care through this process very caring and understanding. Both carers have put in place the needs of my gramps/ GP / OT / SW reviews. Whilst communicating with

me at all times. It is very important that I'm updated at all times. The carers are outstanding. Thank you all so much. The food is lovely especially the pudding as gramps has a sweet tooth. The home is clean and has fantastic views. You have a lovely welcome by all. The operational manager is very approachable.
Thank you all. My gramps is comfortable and happy.

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Review of
Towy Castle Care Home
from Llyr E (Son of Resident) published on 15 July 2024 Submitted via Website • Report

Overall Experience

Mae Mam yn cael y gofal gorau posib yng Nghartref Towy Castle ac rydym ni, ei theulu, yn fodlon iawn ar bob agwedd ar y gofal hwnnw. The caring attitude of the staff is impressive. Indeed, whenever a health problem occurs, the staff are prepared to go the second mile. Improving excellence is a difficult

task. Diolch o galon am roi tawelwch meddwl i ni.

Reply from Bethan Evans, CEO at Towy Castle Care Home

Diolch yn fawr am eich arolwg, Llyr.Mae'n bleser i ni gallu gofalu am Mam. It is so lovely that you took the time to share these kinds of words with us, which will be shared with the Team - and I know that they will be both delighted and grateful to receive these. Diolch yn fawr.

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Review of
Towy Castle Care Home
from E D (Friend of Resident) published on 3 July 2024 Submitted via Website • Report

Overall Experience

My friend went into Towy Castle from October 2023 until December 2023 on respite due to Dementia/Alzheimer's under the direction of the social services. She was looked after like a queen and enjoyed her time there with regular visitors in a beautiful environment, both inside the home and the outside

scenery too. The staff were excellent and kept my friend in very good health and she was very happy, which was of prime importance to all the carers and management. After her respite care, my friend returned home but missed the company of the kind staff and management along with the friends she had made with residents in the home. It seems that in due course my friend will need to go into full-time care as a resident in a care home and Towy Castle is the place she would want to be and an application to this end will be submitted in the near future and hopefully there will be a room for her in this much sought after care home. I really hope she is accepted.

Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for taking the time to post such a lovely message, and we are so happy your friend had a positive experience and would return to our home. Thank you.

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Review of
Towy Castle Care Home
from Delyth A (Niece of Resident) published on 2 July 2024 Submitted via Website • Report

Overall Experience

My Auntie has been in Towy Castle for a few years. I am very happy with the care she has been getting and is still continuing getting to this very day. The staff are amazing and so dedicated to their work. If there are any issues they will ring to update me on things. It's always a pleasure going to

the home for a visit.

Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for your kind words and for sharing your experience of Towy Castle Residential Home which will be shared with our team. Thank you.

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Review of
Towy Castle Care Home
from J P (Daughter of Resident) published on 2 July 2024 Submitted via Website • Report

Overall Experience

My dad has been on respite care at Towy Castle since November 2023, and prior to that received daycare three days a week. The staff made every effort to make him comfortable but went further to make him happy. They continue to discuss his care with us and not assume the same situation applies. I find

the way the staff, at all levels, treat my dad with respect and dignity is fantastic. He is very happy and that is down to the exceptional care he gets. Final point, the activities that they undertake are fantastic, it's a long day if you're just sitting around, the activities injected break up the day and are very much enjoyed.

Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for your kind words, we are so pleased that your dad has had a positive experience through the daycare provided, respite services and activities offered at the home. Your kind words will be shared with our team. Thank you.

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Review of
Towy Castle Care Home
from Sharon W (Daughter of Resident) published on 2 July 2024 Submitted via Website • Report

Overall Experience

In my 46-year career as a senior nurse, I feel that Towy Castle is the best I have seen; the care and compassion by the staff and the cleanliness and quality of the environment is exceptional. Mam was here for four years and I truly cannot thank the team enough for caring for her. Let's also not forget

the view.

Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for your kind words which are based on both your personal experience of the home, and professional background. Your feedback is shared with the team - Thank you! And I couldn't agree more, the views are amazing!

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Review of
Towy Castle Care Home
from Frances D (Daughter of Resident) published on 2 July 2024 Submitted via Website • Report

Overall Experience

My Mum joined the Towy Castle community in August last year. She was confused, unable to stand unaided having come straight from hospital, and anxious. Thanks to the care of the staff, she is now calm, enjoying the activities and walking around with a Zimmer frame. The staff have given her confidence

to be more independent. My mum really enjoys a lot of the activities especially trips out. If I have any concerns regarding my mum, I have no worries about approaching the staff as they are always willing to listen. I am so glad my mum is in Towy Castle, it gives me peace of mind that she is properly cared for.

Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for your kind words, we are so pleased that it has been a positive experience for you all, which provides you the peace of mind as suggested. Thank you.

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Review of
Towy Castle Care Home
from Catherine S (Next of Kin) published on 2 July 2024 Submitted via Website • Report

Overall Experience

In one word Towy Castle is 'outstanding'! The home is 5-star! Staff are extremely professional as well as kind, caring and empathetic at all times. Towy Castle is pristine and all aspects of care are first class, Our relative had quite a traumatic move which was made so much easier by all the wonderful

staff involved. Care at the home is second to none and as relatives we are always made to feel so welcome. Our family member has had a new 'lease of life' since she arrived in April. Cannot thank staff enough for their support to us all.

Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for this outstanding review which will be shared with our team at Towy Castle; and to suggest your relative has had a new 'lease of life' is amazing to hear - Thank you!

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Review of
Towy Castle Care Home
from Janet T (Daughter of Resident) published on 20 June 2024 Submitted via Website • Report

Overall Experience

Very happy with all aspects of my mother's care. She has been very happy and comfortable since she moved in and is well looked after. Lovely setting and accommodation. Staff are very attentive and hard working. Highly recommended.

Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for your kind words of support; we are so pleased your mum's experience has been positive and you are happy with all aspects of the care/support provided - Thank you!

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Review of
Towy Castle Care Home
from Gaynor C (Daughter of Resident) published on 28 March 2024 Submitted via Postal Card • Report

Overall Experience

The home itself is a top-quality building with light and airy rooms. Food is plentiful and I can't praise the staff enough for their patience, good humour and kindness.

Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

We are pleased to hear there is plenty of food on offer, and thank you for your kind words about the team which will be shared with them - thank you.

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Review of
Towy Castle Care Home
from Mark J (Son-in-law of Resident) published on 21 March 2024 Submitted via Postal Card • Report

Overall Experience

The staff at Towry Castle were wonderful. They really took care of Mum. They kept us fully updated on her welfare and if anything happened we were contacted immediately. They were always welcoming and nothing was too much trouble. We felt Mum was in the best place. The home was always spotless and Mum's

room was clean and tidy. We can't thank the staff enough for everything they did.

Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

Thank you for your kind words and for sharing your experience of Towy Castle Residential Home, which will be shared with our team. Thank you.

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Review of
Towy Castle Care Home
from W C (Daughter-in-law of Resident) published on 31 January 2024 Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident for approximately six months. Moving a family member to a care home is a very challenging time. But from the moment we met the manager and the staff, we knew we had found a special place. This feeling has continued.
My mother-in-law is in the dementia unit and

has a large room, with a sofa and high-back chair in addition to her bed. She has her own toilet facilities and shower.
The staff are simply wonderful. Nothing is too much trouble.
There is excellent communication between the staff, relatives and residents. They make huge efforts to find out who my mother-in-law really is, her likes/dislikes.
I could write numerous other examples of excellent care but for anyone contemplating residential care provision, we would strongly recommend Towy Castle Care Home as it genuinely feels like 'home from home'.

Reply from Chris Rees, Director of Operations (Wales) at Towy Castle Care Home

We are so pleased to hear that the home manager and the team at Towy Castle supported a smooth transition into the home and you, as a family, have been reassured. Thank you for your recommendation and we will share your kind words with the team. Thank you.

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Review of
Towy Castle Care Home
from R S (Son of Resident) published on 17 November 2023 Submitted via Postal Card • Report

Overall Experience

This is the third elderly member of our family who has lived at Towy Castle Care Home. We have always found the care provided for our relatives to be first class from communication with family to the food and day-to-day support in all aspects together with a willingness to meet the resident's needs

the home is superb. The staff are well chosen friendly, helpful and really do care for residents.

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Review of
Towy Castle Care Home
from J H (Daughter of Resident) published on 5 October 2023 Submitted via Postal Card • Report

Overall Experience

A beautiful care home in the middle of the country with a glorious review of the River Towy and the rolling hills. My mother was only at Castle Town for eight weeks before she passed away but within that short period of time. The staff had got to know her really well. They were always kind and friendly

and nothing was too much. The visiting areas was delightful with tea and coffee making facilities for the family and delicious cake. Thank you, Towy Castle!

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Review of
Towy Castle Care Home
from Susan P (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report

Overall Experience

My mum was at this home for a short time and passed peacefully at the home 10th September 2023.
This home is excellent, you felt part of a larger family. Staff were excellent with my mum. Her care, dignity and her overall wellbeing. I am so grateful and thank you all for everything.

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Care Home Owned by My Choice Healthcare in Carmarthenshire

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My Choice Healthcare Reviews in Carmarthenshire (94)

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