My Choice Healthcare in Powys | 1 Care Home

Review of
The Mountains
from Carol B (Wife of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

I really cannot rate this home highly enough, the staff here are quite exceptional. The patience and care they showed my husband has meant so much to me. The fact that he settled so much more quickly than I expected was due, I am sure, to the gentle humour, support and stimulation offered to him by

people who cared enough to take time to learn his likes and dislikes. The home is always clean, fresh and welcoming, my husband always neat and clean and his room immaculate and comfortable - a lovely environment and a credit to housekeeping and catering staff. My husband's health issues have always been addressed promptly and with utmost care by staff I could trust implicitly. Management and staff are never less than friendly and approachable and I would not hesitate to recommend the Mountains to anyone and offer my sincere thanks for all their care.

Reply from Therisa Galazka, Home Manager at The MountainsThank you so very much for you wonderful review Carol. Your feedback means so much to us and I will share it with the team today. It is always good to hear that our efforts in providing the best possible care is acknowledged and appreciated. Our ethos is to put all of our residents at the heart of everything we do and I am thrilled to read that you feel we are achieving this. Please remember we are here for you too and always happy to discuss any concerns you may have. Take care and Thank You again.

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Review of
The Mountains
from Rachel P (Daughter of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

Every time I walk into the Mountains care home I'm met with smiles and friendly comments from carers, and it doesn't seem to matter how hard they might be working! I appreciate their positive and calm attitude so much, especially as sometimes I arrive worried about Mum or rushed off my feet, and their

calm accepting and patient attitude works like a soothing balm at those times! I can see how well Mum responds to this kind of treatment. Although Mum has advanced dementia, being a teacher and a very active kind of person, and a naturally born leader, she has always loved people and with her outgoing nature has always been a magnet for likeminded people. I love the way the carers recognised these qualities in her and encourage her to be herself. You're all a complete Godsend - thank you so much for all you do for Mum!

Reply from Therisa Galazka, Home Manager at The MountainsWhat a wonderful review Rachel..... thank you so very much. Mum is a beautifully kind natured lady. It has been lovely to share memories of travel with her through you and your family. It is equally reassuring to know that she has an amazingly supportive family who clearly love her dearly. We love to hear stories about you all and enjoy your visits to the home. Mum and i can often be seen to be arm in arm, humming or singing and certainly dancing! She is truly a lovely lady and we are both humbled and proud to be a part of her life.

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Review of
The Mountains
from W L (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

My father has advanced dementia, and his behaviour is very challenging at times. The home he was in previously were unable to cope with his needs and he became poorly, but The Mountains changed that within a few weeks, liaising with doctors to find the best treatment/medication for him.
Dad's behaviour

has become even more challenging, but the staff are wonderful with him, respectful, patient and kind. They are also very kind and supportive towards my sister and I, always keeping us well informed. Any health issues are dealt with quickly.
Although Dad doesn't really respond well now, there are activities every day for residents, and his dietary needs are now being met, with help feeding if he needs it.
My sister and I are so grateful to have found the Mountains and it's wonderful staff, and have no hesitation in recommending them.

Reply from Therisa Galazka, Home Manager at The MountainsThank you so much for your kind review |Wendy... we fully appreciate and understand that dad often finds it difficult to express his needs and his presentation can often be upsetting for you and your sister. However, there are moments when he can and will engage in activity and he particularly likes the sensory work. We make every effort to maintain dad's independence where possible and he is still able to make decisions regarding his menu choices, drinks and other basic needs. There are also times when dad can engage in conversation about his working life, these are special moments too. I will share your lovely feedback with the team and I know they will be happy to hear such positive comments. Of course, if you need support at anytime, please do speak with myself or any other member of the team. We are here for you as well as dad. Take care.

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Review of
The Mountains
from Stephen J (Son of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

I have been meaning to write a formal review for some time as Mum has lived at the Mountains since last October and I have been very happy with the care she receives. Just over a week ago Mum received a visit from her sister, and two great friends, who Mum has not seen for over a year. As I felt it

was an important visit for all concerned i rang the Home ahead of time and explained, and requested the garden lounge be available for the visit. Following the visit my aunt, one of the visitors, rang me and was full of praise for the warm welcome they received, commenting that we could not have found a better home for Mum. They were supported to access the quiet lounge, then enjoyed time in the garden, too, which they all thoroughly enjoyed . My aunt said all staff were very warm and caring.
Personally, I too find all staff very committed and very supportive - the nurses, carers, housekeeping, activities team- and I have had excellent communication with the new Manager.
Many thanks all!

Reply from Therisa Galazka, Home Manager at The MountainsThank you so much for your wonderful review Stephen. It is so nice to hear that your families first impressions of the service are positive. I will certainly share your feedback with the team as it makes such a difference to morale when they hear words like 'committed' 'very warm' and 'caring'. It is of particular importance when this feedback is received from the families of the residents. We look forward to continue working with you in the best interests of mum.

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Review of
The Mountains
from Shirley D (Wife of Resident) published on 5 August 2025 Submitted via Postal Card • Report

Overall Experience

As far as I saw, everything was great.

Reply from Therisa Galazka, Home Manager at The MountainsThank you for your feedback. it was an absolute pleasure to support you and your husband for your first experience of respite care. We are thrilled that you have confirmed another three weeks respite with us this month and we hope to meet your expectations and push those ratings to a 5 star review. See you soon.

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Review of
The Mountains
from Richard P (Husband of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

I am particularly grateful for the kindness, tolerance and patience and the smile of all the carers, without exception. They help make the sadness of my wife's condition a little more bearable, and I am very grateful. What would we do without all the immigrant carers?

Reply from Therisa Galazka, Home Manager at The MountainsThank you so much for your review. We appreciate your positive feedback. It is an absolute pleasure to care for your wife - she is an absolute delight. We are working with her to keep her engaged in various activity and she seems to have forged good friendships with some of our other residents. Please know that we are also here to support you and your family should you have any concerns or just need a chat.

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Review of
The Mountains
from N H (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report

Overall Experience

The staff are lovely, very attentive and show genuine care for my dad. 100% happy with the home and Dad's care.

Reply from Therisa Galazka, Home Manager at The MountainsThank you so much for your kind review. we really appreciate all feedback and we are pleased to read that you are happy with the care your dad is receiving. we welcome all feedback and if you ever wish to speak with myself on a one-to-one basis, I am available most weekdays within the home.

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Review of
The Mountains
from E D (Friend of Resident) published on 23 April 2025 Submitted via Postal Card • Report

Overall Experience

I visit my friend every week and travel from Llandrindod Wells. Having been a support worker myself, I have been in many care establishments and 'The Mountains' are by far the best that I have experienced. I am even observant. The support is excellent with plenty to stimulate, caring and all treated

with dignity and a smile. The building/rooms are comfortable and clean (no bad odours). The food is delicious.
A larger lift would be good.

Reply from Therisa Galazka, Home Manager at The MountainsWhat a wonderful review! we are so very grateful to receive such positive feedback about the Home. Every five star review not only provides us with information to continue to improve, but it allows those who may be looking for a suitable home for their loved one some insight into the Home, from a visitors perspective. Thank you.

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Review of
The Mountains
from R H (Niece of Resident) published on 23 April 2025 Submitted via Postal Card • Report

Overall Experience

My family and I are happy with the care my aunt is receiving at the Mountains. The facility is pleasant and obliging. Rooms are spacious and comfortable.

Reply from Therisa Galazka, Home Manager at The MountainsThank you for your review. we appreciate any feedback and are continuously trying to improve the service for our residents. It is good to read that you find the Home a pleasant environment and that you are happy with the care your Aunt is receiving.

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Review of
The Mountains
from D C (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

Mum transitioned from a residential care to here a nursing home with ease. Communication prior to move was good, the activity staff collected and welcomed Mum into her new home. All staff at every level are helpful, kind and very approachable. The home is busy and staff have many challenges but they

always carry out their roles respectfully and with kindness. The Mountains is clean and appears well equipped. Mums room is very nice and always well presented. Mum enjoys local trips out which has been made possibly by the fabulous Activity Team!
My experience of The Mountains Care Home is very, very good. Mum is settled and happy here. Thank you all very much for all your hard work.

Reply from Therisa Galazka, Home Manager at The MountainsHow lovely to receive such positive feedback .... we are so happy to read that your mum's transition and settling in period went well. Your observations about the busy environment is accurate and we aim to engage our residents in a range of activities on a daily basis. I too salute our Activities Team as they work wonders! I will of course share your feedback with the wider team as I'm sure they will appreciate the positive review.

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Review of
The Mountains
from S E (Daughter of Resident) published on 19 November 2024 Submitted via Postal Card • Report

Overall Experience

Mum is very happy in the mountains care home. The staff are very professional, courteous and caring, saving me a lot of worry and frequent phone calls. Communication is very good and the activities are excellent. I was emotionally exhausted and feeling terribly guilty at placing Mum into care but now

when I visit it comes with the warmest welcome and I can enjoy quality time with Mum. It's a great comfort to see her, well cared for and happy. So thank you all for such a brilliant and vital service.

Reply from Kane Thomas, Registered Manager at The MountainsThank you so much for a lovely review. I will be sure to pass on your kind words to our staff. As always, if you need anything please get in touch and we will be happy to help.

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Review of
The Mountains
from H B (Daughter of Resident) published on 14 November 2024 Submitted via Postal Card • Report

Overall Experience

Excellent throughout.

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Review of
The Mountains
from C B (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report

Overall Experience

So pleasing to read the most recent HIW report. Mum has been a resident for over 4 years. The manager has worked very hard to create a well-run care home. The staff works so well as a team and the activities team does so many interesting activities with the residents. Communication has improved and

the clinical staff are understanding and very knowledgeable. Thank you.

Reply from Kane Thomas, Registered Manager at The MountainsThank you so much for such a lovely review. I have passed your feedback on to our team, they will be so pleased. As always feel free to get in touch. Kind Regards.

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Review of
The Mountains
from Jonathan R (Son of Resident) published on 11 September 2024 Submitted via Postal Card • Report

Overall Experience

Mum seems very happy here. The staff are terrific and offer a very personal as well as professional service. Over the past year there has been a really noticeable improvement overall. On every visit Mum looks nicely dressed and with her favourite accessories. It's really nice to see.

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Review of
The Mountains
from Ray M (Brother of Resident) published on 9 July 2024 Submitted via Postal Card • Report

Overall Experience

Excellent service and the activities are brilliant.

Reply from Angela Hooper, Operations Manager at The MountainsThank you for your feedback, I will ensure to share your review with the team.

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Review of
The Mountains
from Joy W (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report

Overall Experience

The care my dad has is exceptional, he seems happy and well-treated. The home is going through amazing changes e.g. it's all been decorated and new chairs etc. There are now regular meetings. They are now doing a new menu which sounds a lot better. I'm very happy with how my dad's being cared for.

Reply from Kane Thomas, Registered Manager at The MountainsHi, thank you so much for this beautiful review, it is an absolute pleasure looking after Dad. I will be sure to feed this compliment back to our staff team. As always, if there is ever anything we can do to help please get in touch.

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Review of
The Mountains
from Ray M (Brother of Resident) published on 21 November 2023 Submitted via Postal Card • Report

Overall Experience

I was invited to a meeting regarding my sister and was impressed by the standard of care. Staff are educated and trained to a high standard.

Reply from Kane Thomas, Registered Manager at The MountainsDear Ray,
Thank you so much for your kind words. I will be sure to let the staff know how impressed you are with the care being provided. It is a pleasure to look after your sister. Please let us know if there is anything else we can do for you.

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Review of
The Mountains
from Alan T (Brother of Resident) published on 30 January 2023 Submitted via Website • Report

Overall Experience

My sister spent a month in The Mountains in September while her home carer had surgery. We were a little apprehensive as she is still young, but she loved every minute.
The staff were more than welcoming, making her feel 'normal' for the first time in a long time. She enjoyed the food but was a little

limited in choice being vegetarian (hence the drop in one star).
She was well cared for, enjoyed the social aspect and the special bonus was that she could take her little westie with her. She was so content that she has no qualms about going back if she needs to.
Thank you all.

Reply from Fran Thomas, Registered Manager at The MountainsThank you for your kind response, we look forward to welcoming you back in the near future.

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Review of
The Mountains
from G P (Wife of Resident) published on 14 September 2022 Submitted via Postal Card • Report

Overall Experience

In my opinion, the most important qualities of a care home are trust and caring at a personal level. It is obvious to anyone visiting the Mountains, that all the staff not only care about residents but make every effort to make both the residents and visitors know that they care.

Reply from Fran Thomas, Registered Manager at The MountainsThank you for your lovely review. We do try to ensure our visitors are made as welcome as our residents.

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Review of
The Mountains
from B T (Husband of Resident) published on 23 November 2020 Submitted via Postal Card • Report

Overall Experience

The management and staff very good.

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