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Care Homes Owned by My Choice Healthcare in Powys

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My Choice Healthcare Locations in Powys (1)

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1 Care Home owned by My Choice Healthcare in Powys

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The Mountains
Libanus, Brecon LD3 8EN
9.752 Reviews
The Mountains
The Mountains
"Wonderful team looking after my Auntie. She looks happy and is well looked after. Lovely home in a beautiful part of Wales. Staff very..."Read all 52 reviews

from £1,352 / week56 Rooms

Location Type: Care Home

My Choice Healthcare are committed to delivering exceptional standards of care in each of their beautifully appointed homes, where you truly matter. They focus on the complete wellbeing of every resident,... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • Learning Disability Care
  • Mental Health Care
  • Dementia Nursing Care

My Choice Healthcare Reviews in Powys (52)

8.8

My Choice Healthcare has a Group Review Score of 8.8 (8.78) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to My Choice Healthcare must have a Review Score.

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Showing 52 reviews matching selected criteria
Review of The Mountains from Steven E (Son of Resident) published on 27 March 2026 Submitted via Postal Card•
Overall Experience

The excellent personal care that my mother receives is much appreciated.

↩Reply from Bryony Cox, Home Manager at The Mountains

Thank you so much for your lovely comment Steven, it is an absolute privilege for us to look after your mother.

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Review of The Mountains from Gillian M (Sister of Resident) published on 10 February 2026 Submitted via Postal Card•
Overall Experience

We have always found the home and staff very patient, friendly and helpful for the time my sister resided. Always treating her with kindness, compassion and care, for which we as a family, are grateful for.

↩Reply from Bryony Cox, Home Manager at The Mountains

Thank you so much for taking the time to share your feedback. It means a great deal to us to know that your sister was treated with kindness, compassion and dignity during her time with us, and that you and your family felt supported and reassured. Our staff work hard to provide a safe, caring and...  

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Review of The Mountains from Tony M (Nephew of Resident) published on 30 January 2026 Submitted via Postal Card•
Overall Experience

Wonderful team looking after my Auntie. She looks happy and is well looked after. Lovely home in a beautiful part of Wales. Staff very friendly and provide excellent care.

↩Reply from Mandy Lanceley, Operations Manager at The Mountains

Thankyou Tony for your wonderful review and feedback for The Mountains. The staff will be so pleased to have this positive review as I know they all work hard to ensure all our residents are looked after and cared for well

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Review of The Mountains from Marilyn P (Daughter of Resident) published on 27 January 2026 Submitted via Website•
Overall Experience
Myself and my family are so pleased with the care and compassion shown to my mum who has been a resident since October 2025.
Whenever we visit the home it is always spotless and mum always looks clean and well dressed.
The staff are always busy but always maintain a cheery, positive and caring attitude to the residents and always approachable if we have any questions.

My mum seems very happy and contented there which means the world to us.

↩Reply from Mandy Lanceley, Operations Manager at The Mountains

Thankyou so much for your review and I am so pleased that you are happy with the care and support mum is receiving. The team at The Mountains will be so happy with this review as they all work hard to ensure our residents are cared for to a high standard and their wellbeing is of paramount importance to all of us.

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Review of The Mountains from Bryan G (Son of Resident) published on 16 January 2026 Submitted via Website•
Overall Experience
My Mum has been a resident at The Mountains Care Home since October 2025,having initially been placed there via Social Services.
What was a particularly difficult time for us as a family navigating the system which was made much easier by Sue and all the staff at The Mountains, who made us feel at ease through all aspects, from the home assessment to her admittance.
Having visited my Mum at The Mountains on several occasions we can see that she is well cared for and is receiving the specialised care that she needs. The staff at The Mountains do a fantastic job in very trying circumstances and are always pleasant and friendly.

I would have no hesitation in recommending The Mountains Care Home to others.

↩Reply from Mandy Lanceley, Operations Manager at The Mountains

Thankyou so much for your feedback and I am so pleased that we have been able to support you as well as your Mum. The staff at The Mountains are very committed and value the privileged roles they have as carers. They work very hard to ensure every resident is cared for with dignity and respect and I know that they will appreciate this lovely review

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Review of The Mountains from Carol B (Wife of Resident) published on 5 December 2025 Submitted via Website•
Overall Experience

I really cannot rate this home highly enough, the staff here are quite exceptional. The patience and care they showed my husband has meant so much to me. The fact that he settled so much more quickly than I expected was due, I am sure, to the gentle humour, support and stimulation offered to him by people who cared enough to take time to learn his likes and dislikes. The home is always clean, fresh and welcoming, my husband always neat and clean and his room immaculate and comfortable - a lovely environment and a credit to housekeeping and catering staff. My husband's health issues have always been addressed promptly and with utmost care by staff I could trust implicitly. Management and staff are never less than friendly and approachable and I would not hesitate to recommend the Mountains to anyone and offer my sincere thanks for all their care.

↩Reply from Therisa Galazka, Home Manager at The Mountains

Thank you so very much for you wonderful review Carol. Your feedback means so much to us and I will share it with the team today. It is always good to hear that our efforts in providing the best possible care is acknowledged and appreciated. Our ethos is to put all of our residents at the heart of...  

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Review of The Mountains from Rachel P (Daughter of Resident) published on 10 November 2025 Submitted via Website•
Overall Experience

Every time I walk into the Mountains care home I'm met with smiles and friendly comments from carers, and it doesn't seem to matter how hard they might be working! I appreciate their positive and calm attitude so much, especially as sometimes I arrive worried about Mum or rushed off my feet, and their calm accepting and patient attitude works like a soothing balm at those times! I can see how well Mum responds to this kind of treatment. Although Mum has advanced dementia, being a teacher and a very active kind of person, and a naturally born leader, she has always loved people and with her outgoing nature has always been a magnet for likeminded people. I love the way the carers recognised these qualities in her and encourage her to be herself. You're all a complete Godsend - thank you so much for all you do for Mum!

↩Reply from Therisa Galazka, Home Manager at The Mountains

What a wonderful review Rachel..... thank you so very much. Mum is a beautifully kind natured lady. It has been lovely to share memories of travel with her through you and your family. It is equally reassuring to know that she has an amazingly supportive family who clearly love her dearly. We love...  

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Review of The Mountains from W L (Daughter of Resident) published on 14 October 2025 Submitted via Website•
Overall Experience
My father has advanced dementia, and his behaviour is very challenging at times. The home he was in previously were unable to cope with his needs and he became poorly, but The Mountains changed that within a few weeks, liaising with doctors to find the best treatment/medication for him.
Dad's behaviour has become even more challenging, but the staff are wonderful with him, respectful, patient and kind. They are also very kind and supportive towards my sister and I, always keeping us well informed. Any health issues are dealt with quickly.
Although Dad doesn't really respond well now, there are activities every day for residents, and his dietary needs are now being met, with help feeding if he needs it.

My sister and I are so grateful to have found the Mountains and it's wonderful staff, and have no hesitation in recommending them.

↩Reply from Therisa Galazka, Home Manager at The Mountains

Thank you so much for your kind review |Wendy... we fully appreciate and understand that dad often finds it difficult to express his needs and his presentation can often be upsetting for you and your sister. However, there are moments when he can and will engage in activity and he particularly...  

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Review of The Mountains from Stephen J (Son of Resident) published on 19 September 2025 Submitted via Website•
Overall Experience
I have been meaning to write a formal review for some time as Mum has lived at the Mountains since last October and I have been very happy with the care she receives. Just over a week ago Mum received a visit from her sister, and two great friends, who Mum has not seen for over a year. As I felt it was an important visit for all concerned i rang the Home ahead of time and explained, and requested the garden lounge be available for the visit. Following the visit my aunt, one of the visitors, rang me and was full of praise for the warm welcome they received, commenting that we could not have found a better home for Mum. They were supported to access the quiet lounge, then enjoyed time in the garden, too, which they all thoroughly enjoyed . My aunt said all staff were very warm and caring.
Personally, I too find all staff very committed and very supportive - the nurses, carers, housekeeping, activities team- and I have had excellent communication with the new Manager.

Many thanks all!

↩Reply from Therisa Galazka, Home Manager at The Mountains

Thank you so much for your wonderful review Stephen. It is so nice to hear that your families first impressions of the service are positive. I will certainly share your feedback with the team as it makes such a difference to morale when they hear words like 'committed' 'very warm' and 'caring'. It...  

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Review of The Mountains from Shirley D (Wife of Resident) published on 5 August 2025 Submitted via Postal Card•
Overall Experience

As far as I saw, everything was great.

↩Reply from Therisa Galazka, Home Manager at The Mountains

Thank you for your feedback. it was an absolute pleasure to support you and your husband for your first experience of respite care. We are thrilled that you have confirmed another three weeks respite with us this month and we hope to meet your expectations and push those ratings to a 5 star review. See you soon.

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Review of The Mountains from Richard P (Husband of Resident) published on 15 July 2025 Submitted via Postal Card•
Overall Experience

I am particularly grateful for the kindness, tolerance and patience and the smile of all the carers, without exception. They help make the sadness of my wife's condition a little more bearable, and I am very grateful. What would we do without all the immigrant carers?

↩Reply from Therisa Galazka, Home Manager at The Mountains

Thank you so much for your review. We appreciate your positive feedback. It is an absolute pleasure to care for your wife - she is an absolute delight. We are working with her to keep her engaged in various activity and she seems to have forged good friendships with some of our other residents....  

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Review of The Mountains from N H (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card•
Overall Experience

The staff are lovely, very attentive and show genuine care for my dad. 100% happy with the home and Dad's care.

↩Reply from Therisa Galazka, Home Manager at The Mountains

Thank you so much for your kind review. we really appreciate all feedback and we are pleased to read that you are happy with the care your dad is receiving. we welcome all feedback and if you ever wish to speak with myself on a one-to-one basis, I am available most weekdays within the home.

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Review of The Mountains from R H (Niece of Resident) published on 23 April 2025 Submitted via Postal Card•
Overall Experience

My family and I are happy with the care my aunt is receiving at the Mountains. The facility is pleasant and obliging. Rooms are spacious and comfortable.

↩Reply from Therisa Galazka, Home Manager at The Mountains

Thank you for your review. we appreciate any feedback and are continuously trying to improve the service for our residents. It is good to read that you find the Home a pleasant environment and that you are happy with the care your Aunt is receiving.

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Review of The Mountains from E D (Friend of Resident) published on 23 April 2025 Submitted via Postal Card•
Overall Experience
I visit my friend every week and travel from Llandrindod Wells. Having been a support worker myself, I have been in many care establishments and 'The Mountains' are by far the best that I have experienced. I am even observant. The support is excellent with plenty to stimulate, caring and all treated with dignity and a smile. The building/rooms are comfortable and clean (no bad odours). The food is delicious.

A larger lift would be good.

↩Reply from Therisa Galazka, Home Manager at The Mountains

What a wonderful review! we are so very grateful to receive such positive feedback about the Home. Every five star review not only provides us with information to continue to improve, but it allows those who may be looking for a suitable home for their loved one some insight into the Home, from a visitors perspective. Thank you.

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Review of The Mountains from D C (Daughter of Resident) published on 16 April 2025 Submitted via Website•
Overall Experience
Mum transitioned from a residential care to here a nursing home with ease. Communication prior to move was good, the activity staff collected and welcomed Mum into her new home. All staff at every level are helpful, kind and very approachable. The home is busy and staff have many challenges but they always carry out their roles respectfully and with kindness. The Mountains is clean and appears well equipped. Mums room is very nice and always well presented. Mum enjoys local trips out which has been made possibly by the fabulous Activity Team!

My experience of The Mountains Care Home is very, very good. Mum is settled and happy here. Thank you all very much for all your hard work.

↩Reply from Therisa Galazka, Home Manager at The Mountains

How lovely to receive such positive feedback .... we are so happy to read that your mum's transition and settling in period went well. Your observations about the busy environment is accurate and we aim to engage our residents in a range of activities on a daily basis. I too salute our Activities...  

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Review of The Mountains from S E (Daughter of Resident) published on 19 November 2024 Submitted via Postal Card•
Overall Experience

Mum is very happy in the mountains care home. The staff are very professional, courteous and caring, saving me a lot of worry and frequent phone calls. Communication is very good and the activities are excellent. I was emotionally exhausted and feeling terribly guilty at placing Mum into care but now when I visit it comes with the warmest welcome and I can enjoy quality time with Mum. It's a great comfort to see her, well cared for and happy. So thank you all for such a brilliant and vital service.

↩Reply from Kane Thomas, Registered Manager at The Mountains

Thank you so much for a lovely review. I will be sure to pass on your kind words to our staff. As always, if you need anything please get in touch and we will be happy to help.

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Review of The Mountains from H B (Daughter of Resident) published on 14 November 2024 Submitted via Postal Card•
Overall Experience

Excellent throughout.

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Review of The Mountains from C B (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card•
Overall Experience

So pleasing to read the most recent HIW report. Mum has been a resident for over 4 years. The manager has worked very hard to create a well-run care home. The staff works so well as a team and the activities team does so many interesting activities with the residents. Communication has improved and the clinical staff are understanding and very knowledgeable. Thank you.

↩Reply from Kane Thomas, Registered Manager at The Mountains

Thank you so much for such a lovely review. I have passed your feedback on to our team, they will be so pleased. As always feel free to get in touch. Kind Regards.

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Review of The Mountains from Jonathan R (Son of Resident) published on 11 September 2024 Submitted via Postal Card•
Overall Experience

Mum seems very happy here. The staff are terrific and offer a very personal as well as professional service. Over the past year there has been a really noticeable improvement overall. On every visit Mum looks nicely dressed and with her favourite accessories. It's really nice to see.

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Review of The Mountains from Ray M (Brother of Resident) published on 9 July 2024 Submitted via Postal Card•
Overall Experience

Excellent service and the activities are brilliant.

↩Reply from Angela Hooper, Operations Manager at The Mountains

Thank you for your feedback, I will ensure to share your review with the team.

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