Hawthorn Court

12 Bayswater Road, Tycoch, Swansea SA2 9HA

Hawthorn Court is a small, family run, warm and welcoming residential home for the elderly in Swansea.

Located in the heart of Tycoch village, Hawthorn Court is conveniently situated with local amenities and good transport links to Swansea and the Gower Pennisula. There are several lounges including a new bright and airy conservatory which overlook the garden and views over Mumbles bay.

Hawthorn Court's approach to care is person centred and all residents have personalised care plans tailoured to meet their needs, thereby enhancing their overall quality of life.

Group: Hawthorn Court Care Ltd

Person in charge: Phil Thorburn (Manager)

Local Authority / Social Services: Swansea City and County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 21

Shared Rooms: 2

Rooms with ensuite WC: 18

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Hawthorn Court: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.7 (maximum of 10) for Hawthorn Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Hawthorn Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.655 for Hawthorn Court is calculated as follows: ( (120 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 168 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hawthorn Court is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 12 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Hawthorn Court has a Review Score of 9.7 (9.655) from 14 Reviews


Average Ratings

  • Excellent
    10
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hawthorn Court?

  • Extremely LIKELY
    11
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hawthorn Court

  • Daughter of Resident/Service User
    7
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

Very approachable staff - nothing too much. Very welcoming. One staff member was great with Nan - concerns over Nan on Sat, called out of hours, she was fantastic. Always asked if we want a cuppa and cake when we call to visit. No concerns with Nan being on her own whilst in work. Would consider Nan to stay if the need arises again. Nan has enjoyed her stay.

How likely would you be to recommend Hawthorn Court? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Overall, perfect place. Would come back again.

How likely would you be to recommend Hawthorn Court? Likely

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Average Rating:   4.4 out of 5

Being the first time I have experienced a care home, I must say I have been impressed. On arriving a day prior to my mum being resident for respite only, I can honestly say the staff were very friendly and accommodating. They were very attentive to my mum's needs and assured me that she would be taken care of. I have visited mum most days whilst she has been in residence and I have seen the care and attention that my mum required during her rest. Mum was very comfortable and if I can say happy. I would not hesitate to use Hawthorn Court again if the need requires it.

How likely would you be to recommend Hawthorn Court? Likely

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Average Rating:   4.1 out of 5

Treated with respect. Staff were kind and endeavoured to give the best care under the circumstances.

How likely would you be to recommend Hawthorn Court? Likely

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Average Rating:   4.3 out of 5

Find the home very friendly, girls are very helpful and polite, very good with my mother. Coffee and cakes when visiting are very thoughtful.

How likely would you be to recommend Hawthorn Court? Extremely Likely

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Average Rating:   5 out of 5

My mother is a new resident to the home. She appears to be settling well and is happy and feels safe and secure.
I am welcome to visit her at any time and I feel happy leaving her there.

How likely would you be to recommend Hawthorn Court? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has received excellent care since she came to Hawthorn Court. The staff are very attentive and caring. My mum is treated with dignity at all times. The food cannot be faulted and mum is thriving here.

How likely would you be to recommend Hawthorn Court? Extremely Likely

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Average Rating:   4.9 out of 5

I am extremely happy with my mother's care at this lovely home. She is always saying that she loves the place and people who work here. That is what we needed for her.
The staff are always helpful and happy when I visit here.
The food is excellent as far as my mum says and it's so nice to be offered tea or coffee and cake when we visit.
I have no issues with Hawthorn Court at all.

How likely would you be to recommend Hawthorn Court? Extremely Likely

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Average Rating:   4.9 out of 5

Since my aunt moved to Hawthorn Court, she has been treated with dignity and cared for extremely well. It is her home and all the staff are wonderful for her.

How likely would you be to recommend Hawthorn Court? Extremely Likely

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Average Rating:   5 out of 5

We have found this home a good choice for mum, she is very happy here and we find the staff very friendly and very helpful.
The atmosphere is lovely and mum loves the d├ęcor and ambience of the place.
She enjoys the food and eats everything she is offered.
She is being very well looked after and we couldn't wish for more.

How likely would you be to recommend Hawthorn Court? Extremely Likely

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Average Rating:   4.9 out of 5

I am very impressed with the overall standard of this care home. The management and staff are very friendly and competent. My wife has settled in well and is very happy.

How likely would you be to recommend Hawthorn Court? Extremely Likely

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Average Rating:   4.8 out of 5

My mother received excellent care at Hawthorn Court for over four years. Staff were always kind and patient with her. Family members were always made welcome when visiting at any time of the day. The small, homely environment was ideal for her.

How likely would you be to recommend Hawthorn Court? Extremely Likely

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Average Rating:   3.9 out of 5

The staff at Hawthorn Court are looking after my father so very well. They are caring and kind. I am very glad that my father is a resident at Hawthorn Court. He always looks so clean and content. They take away the worry that I have that he is being cared for well and that he is safe.

How likely would you be to recommend Hawthorn Court? Extremely Likely

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Average Rating:   4.7 out of 5

My brother-in-law is well cared for and all his needs are being met. I have found the carers to have a good attitude towards the residents, helpful and hard working.
The owners and management are very interested in the well-being of their residents and very involved with the day to day running of the home.
The food provides a good well-balanced diet and my brother-in-law enjoys his food.
The home is very clean and tidy, and there is a very pleasant atmosphere. I am impressed with the genuine interest taken with every detail regarding my brother-in-law's well-being. As it is not a large care home. I feel this helps to create together with the above mentioned a feeling of family.

How likely would you be to recommend Hawthorn Court? Extremely Likely

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Average Rating:   4.7 out of 5

Jay Davies, Director at Hawthorn Court responded to this review on 23 May 2017:

Thank you for your lovely comments.

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Bed Vacancies

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Awards / Recognitions

October 2014

5 star food hygiene award

Recipient: Hawthorn Court

Date: Wednesday 01 Oct 2014

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hawthorn Court