Hawthorn Court

12 Bayswater Road, Sketty, Swansea SA2 9HA
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9.0 39 Reviews
  • Hawthorn Court, Swansea
Hawthorn Court is a small, family run, warm and welcoming residential home for the elderly in Swansea.

Located in the heart of Tycoch village, Hawthorn Court is conveniently situated with local amenities and good transport links to Swansea and the Gower Pennisula. There are several lounges including a new bright and airy conservatory which overlook the garden and views over Mumbles bay.

Hawthorn Court's approach to care is person centred and all residents have personalised care plans tailoured to meet their needs, thereby enhancing their overall quality of life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Teri Edwards (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)

Visiting

  • Security check on arrival and sign visitors book.

Parking

  • Car park onsite, along with street parking adjacent to the Home.

Hawthorn Court Reviews (39)

Total of 39, showing 21-39
9.0

Hawthorn Court has a Review Score of 9.0 (8.995) out of 10, based on 4 reviews in the last 2 years. Over all time Hawthorn Court has 39 reviews.

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Review from Alison R (Daughter of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased my Dad has moved into Hawthorn Court. He has settled nicely. Staff are very caring and friendly and the manager does a great job too. Compared to Dad's first home I wish I had known about here much earlier. I was not happy about the previous home he was at.

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Review from Kathryn B (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hawthorn Court has become the home to both my parents. Although this is not what they would choose for themselves, the staff go out of their way to look after and care for them. They always have a smile to greet them and a joke to cheer them up.

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Review from Robert T (Husband of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for fifteen months. She seems very happy and gets on well with the other residents and the staff. I visit her every day and have recently been invited to join her and the other residents for lunch. This works well as I am able to encourage her to eat. Perhaps more than she
would normally eat.

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Review from Peter B (Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home I am staying in at the moment is very homely and very nice.

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Review from Teresa D (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled very well indeed into Hawthorn Court. She has improved physically her mobility especially. Most notable, however, is her greatly improved disposition. She is far more cheerful and positive than she has been since being admitted to hospital some six months ago. All this reflects
very well on the staff of Hawthorn Court who act professionally and in a caring way at all times. HawthornCourt is very well managed, the atmosphere is happy and all residents are well cared for.

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Review from Sara G (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Hawthorn in August 2018.
Her room is excellent and the carers are attentive and extremely sympathetic.
The senior staff are friendly and nothing appears to be too much.
Up to this point, we feel we have made an excellent choice of care home and would encourage others to entrust
their loved ones to Hawthorn.

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Review from David M (Son of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with mums care at the moment.

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Review from Nicola W (Granddaughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very approachable staff - nothing too much. Very welcoming. One staff member was great with Nan - concerns over Nan on Sat, called out of hours, she was fantastic. Always asked if we want a cuppa and cake when we call to visit. No concerns with Nan being on her own whilst in work. Would consider Nan
to stay if the need arises again. Nan has enjoyed her stay.

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Review from Karen D (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being the first time I have experienced a care home, I must say I have been impressed. On arriving a day prior to my mum being resident for respite only, I can honestly say the staff were very friendly and accommodating. They were very attentive to my mum's needs and assured me that she would be taken
care of. I have visited mum most days whilst she has been in residence and I have seen the care and attention that my mum required during her rest. Mum was very comfortable and if I can say happy. I would not hesitate to use Hawthorn Court again if the need requires it.

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Review from Maureen D (Resident) assisted by family/friend published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, perfect place. Would come back again.

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Review from J F (Power of Attorney of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Treated with respect. Staff were kind and endeavoured to give the best care under the circumstances.

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Review from Claire J (Daughter of Resident) published on 21 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find the home very friendly, girls are very helpful and polite, very good with my mother. Coffee and cakes when visiting are very thoughtful.

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Review from S P (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new resident to the home. She appears to be settling well and is happy and feels safe and secure.
I am welcome to visit her at any time and I feel happy leaving her there.

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Review from Anthony F (Son of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has received excellent care since she came to Hawthorn Court. The staff are very attentive and caring. My mum is treated with dignity at all times. The food cannot be faulted and mum is thriving here.

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Review from Daphne S (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with my mother's care at this lovely home. She is always saying that she loves the place and people who work here. That is what we needed for her.
The staff are always helpful and happy when I visit here.
The food is excellent as far as my mum says and it's so nice to be offered
tea or coffee and cake when we visit.
I have no issues with Hawthorn Court at all.

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Review from Sonia E (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found this home a good choice for mum, she is very happy here and we find the staff very friendly and very helpful.
The atmosphere is lovely and mum loves the décor and ambience of the place.
She enjoys the food and eats everything she is offered.
She is being very well looked after and we
couldn't wish for more.

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Review from H H (Daughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received excellent care at Hawthorn Court for over four years. Staff were always kind and patient with her. Family members were always made welcome when visiting at any time of the day. The small, homely environment was ideal for her.

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Review from M S (Daughter of Resident) published on 23 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hawthorn Court are looking after my father so very well. They are caring and kind. I am very glad that my father is a resident at Hawthorn Court. He always looks so clean and content. They take away the worry that I have that he is being cared for well and that he is safe.

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Review from Jill R (Sister-in-law of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law is well cared for and all his needs are being met. I have found the carers to have a good attitude towards the residents, helpful and hard working.
The owners and management are very interested in the well-being of their residents and very involved with the day to day running of the
home.
The food provides a good well-balanced diet and my brother-in-law enjoys his food.
The home is very clean and tidy, and there is a very pleasant atmosphere. I am impressed with the genuine interest taken with every detail regarding my brother-in-law's well-being. As it is not a large care home. I feel this helps to create together with the above mentioned a feeling of family.

Reply from Jay Davies, Director at Hawthorn Court

Thank you for your lovely comments.

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Current Review Score: 9.0 (8.995)

Overview of Review Score

The Review Score of 9.0 (8.995) out of 10 for Hawthorn Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Hawthorn Court is calculated as follows: ( (39 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.208 Points relating to the number of positive Reviews for Hawthorn Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 4 Positive Reviews ÷ 4.8 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (1)

Meet the Team (2)

Teri

Teri Edwards

Job Title: Home Manager

Teri's journey within the care sector started at the age of 18, when she discovered a love for her role as a Carer. From the outset, she enjoyed working with and offering support to individuals in need. As Teri continued to work within Care Homes, she progressed into more senior positions and completed her QCF Level 5 qualification.


Since becoming a Care Home Manager, Teri has thrived. She has broadened her knowledge and skills by engaging in a number of training programs and qualifications, including the completion of a Care Practices course at university level. Continual development is an important aspect of Teri's role.


Teri is passionate about working with the elderly, ensuring residents' needs come first by adopting a people-centred approach.

Donna

Donna Serlis

Job Title: Deputy Manager

Donna has worked in care since the age of 18. Donna enjoys care because she gets to care and support individuals in need, and seeing the residents happy and content gives her a sense of fulfilment, and she leaves knowing she has done her best for them.


While working in care, Donna has progressed from a carer to a senior carer and now works as deputy manager at Hawthorn Court.


Donna has a QCF Level 2 and has started her Level 5.

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