Alexandra House

Poyner Road, Ludlow SY8 1QT
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9.1 7 Reviews
  • Alexandra House, Ludlow
Alexandra House in Ludlow, is an established family run residential home situated in the market town of Ludlow in the South Shropshire area. Care offered to Residents has a "Person Centred Care" approach by skilled, friendly carers 24 hours a day.

All professionals focus on the dignity of the individual, involving them in decision-making and with a welcoming approach to loved ones.

By getting to know each resident, their tastes and social history, the team can organise a satisfying service at the same time as being aware of their caring role.
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Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • RESPITE Self-Funded Residential Care: from £1095

These prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements.

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Alexandra House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Abigail Megail / Joanna Turgoose (Joint Registered Managers)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors are welcome at all times except during lunch 1-2pm

Parking

  • Car park on premises and off road parking opposite home

Alexandra House Reviews (7)

9.1

Alexandra House has a Review Score of 9.1 (9.127) out of 10, based on 5 reviews in the last 2 years.
Over all time Alexandra House has 7 reviews.

Overall Experience
  • 5
  • 2
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Date Published
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Reviewer Connection to Alexandra House
  • 2
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Total of 7, showing 1-7
Review from Barry L (Son of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to all the team at Alexandra House for caring and looking after my Mum during her recent 2 week short term stay. At 98 my Mum had never been in a Care Hime situation before and was quite anxious before staying at the home. I have wholehearted praise for the care, love and support that
she has received. She herself had no complaints whatsoever about her stay. She found the staff very helpful and supportive, nice food with a varied menu and stayed in a lovely newly refurbished room. As her son, l too had the comfort that she was being very well looked after during my holiday break. Highly recommend.
Reply from Abby Megrail, Registered Manager at Alexandra HouseThank you so much for your kind words Barry. It was a joy to have mum stay with us and please get in touch if we can help in the future.
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Review from J P (Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at Alexandra House with the care and support I receive. I have lived here for 4 years now and I am very satisfied.
Reply from Abigal Megail, Home Manager at Alexandra HouseThank you for your kind words J P. We are so pleased to hear that you are happy with the care and support you receive. It's wonderful to know that after four years, you continue to feel satisfied and comfortable living here. Your feedback means a great deal to our team and I'll be sure to pass it on.
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Review from Barry D (Nephew of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my aunt, and my late mother was here, and I found that the staff etc. have been excellent in their care.
Reply from Abigal Megail, Home Manager at Alexandra House at Alexandra HouseThank you so much for your kind words Barry. We are really grateful that you have taken the time to share your experience. It means a lot to know that both your aunt and your mother received excellent care and support from our team. I will make sure that your feedback is shared with all the staff here.
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Review from S M (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely, friendly staff who take care of mum and treat her with dignity and respect. My only concern is that mum has had several falls and has been left to go upstairs alone via the stairs when she is vulnerable to falls, and she has had previous falls and has had previous falls and breaks - we know
she is a wanderer, and this is our concern.
Reply from Abigail Megail, Home Manager at Alexandra HouseThank you so much for your kind words and for recognising the care and dignity our team provides to your mum. Her safety and wellbeing are always our top priority. We ensure she is always accompanied and supported with her movement around the home. We truly value your input and are already in discussion with you about the possibility of moving her to a ground-floor room to make things easier and reduce unnecessary movement. Please be assured that your mum is never left to wander alone and we have implemented addition safety provisions to alert staff of movement; our dedicated team are always present to ensure that all residents are safe and cared for.
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Review from R S (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, felt not only cared for but also loved from the moment he arrived at Alexandra House in Ludlow. As the months passed, the care, compassion and skill of the carers there gave him a quality of life he could never have enjoyed in his own home. He made friends, played games, started walking on
his walker again and felt as if he was part of a family. Visiting him was always a pleasure in part because the carers were always so friendly and warm.
In his last weeks, the skill, care and kindness shown to him - and me, his only daughter - was truly magnificent and brought great solace and comfort to us both. When the time comes, I hope Alexandra House will find a room for me!
Reply from Abigail Megail, Home Manager at Alexandra HouseThank you for sharing your feedback R S. As a team, we are delighted that you were happy with the care and support dad received with us.
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Review from Thomas M (Friend of Resident) published on 1 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alexandra House provided an immaculate room for a terminally ill friend of mine at very short notice at a weekend. He was cared for by the owner and her team with great kindness and skill. They accessed urgent medical advice in the small hours of Sunday night, and sat quietly with my friend as he passed
away.
I have over many years seen multiple Care Homes and Nursing Homes, and I unhesitatingly recommend Alexandra House for their dedication and humanity, in pleasant settings.
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Review from Charlie H (Son of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant, homely atmosphere. Friendly, caring staff and management.


Well maintained building.


Convenient central location.


Free visiting, no specific times.


Family and friends made welcome.

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Current Review Score: 9.1 (9.127)

Overview of Review Score

The Review Score of 9.1 (9.127) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.627 for Alexandra House is calculated as follows: ( (39 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.627
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.5 Points relating to the number of positive Reviews for Alexandra House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 5 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Joanne

Joanne Turgoose

Job Title: Joint Registered Manager

Joanne has worked in social care for the past 38 years. Working her way up from a carer to a Level 5 in Leadership and Management in Adult Social Care. Her areas of responsibility are medication management, IPC, rotas and staff wellbeing. She has been in the management role at Alexandra House for the last 9 years, but has worked at the home for 13 years, overseeing many changes and developments. She has progressed in her career at Alexandra House, which has allowed her to now be in a managerial role, which she sees as a privilege.?


She has lived in Ludlow all of her life and raised four children. Her interests are family, reading and socialising with family and friends. She is excited about the plans for the future at Alexandra House and is looking forward to playing a part in these.

Abigail

Abigail Megrail

Job Title: Joint Registered Manager

Abigail has worked in Social Care for 20 years, gaining a passion for training and development. She completed the TAQA Assessor qualification in 2015 and has delivered RQF Level 2, 3 and 4 Diplomas in Adult Social Care at Alexandra House, whilst attending regular Standardisation meetings to maintain knowledge and support delivery. She believes in training and development that exceeds mandatory requirements as it enables a positive and ambitious workforce, staff retention and a high level of quality care.


Her Level 3 Training and Education qualification has championed a robust induction process and the delivery of The Care Certificate for all new employees. Following on from this, she completed her RQF Level 5 in Leading and Managing in Adult Care, progressing her into a managerial role.


She has three children and enjoys spending time with her family

Frequently Asked Questions about Alexandra House

What types of Care is Alexandra House registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexandra House have?

There are 18 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Alexandra House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexandra House to the centre of Ludlow?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service - more info.