Alexandra House

Poyner Road, Ludlow SY8 1QT
Review Us
8.0 3 Reviews
  • Alexandra House, Ludlow
Alexandra House in Ludlow, is an established family run residential home situated in the market town of Ludlow in the South Shropshire area. Care offered to Residents has a "Person Centred Care" approach by skilled, friendly carers 24 hours a day.

All professionals focus on the dignity of the individual, involving them in decision-making and with a welcoming approach to loved ones.

By getting to know each resident, their tastes and social history, the team can organise a satisfying service at the same time as being aware of their caring role.
Show Alexandra House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Abigail Megail / Joanna Turgoose (Joint Registered Managers)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors are welcome at all times except during lunch 1-2pm

Parking

  • Car park on premises and off road parking opposite home

Alexandra House Reviews (3)

8.0

Alexandra House has a Review Score of 8.0 (8.045) out of 10, based on 1 reviews in the last 2 years.
Over all time Alexandra House has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 1
  • 1
  • 1
  • 2
Reviewer Connection to Alexandra House
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from R S (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, felt not only cared for but also loved from the moment he arrived at Alexandra House in Ludlow. As the months passed, the care, compassion and skill of the carers there gave him a quality of life he could never have enjoyed in his own home. He made friends, played games, started walking on
his walker again and felt as if he was part of a family. Visiting him was always a pleasure in part because the carers were always so friendly and warm.
In his last weeks, the skill, care and kindness shown to him - and me, his only daughter - was truly magnificent and brought great solace and comfort to us both. When the time comes, I hope Alexandra House will find a room for me!
Reply from Abigail Megail, Home Manager at Alexandra House

Thank you for sharing your feedback R S. As a team, we are delighted that you were happy with the care and support dad received with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Thomas M (Friend of Resident) published on 1 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alexandra House provided an immaculate room for a terminally ill friend of mine at very short notice at a weekend. He was cared for by the owner and her team with great kindness and skill. They accessed urgent medical advice in the small hours of Sunday night, and sat quietly with my friend as he passed
away.
I have over many years seen multiple Care Homes and Nursing Homes, and I unhesitatingly recommend Alexandra House for their dedication and humanity, in pleasant settings.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charlie H (Son of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant, homely atmosphere. Friendly, caring staff and management.


Well maintained building.


Convenient central location.


Free visiting, no specific times.


Family and friends made welcome.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.0 (8.045)

Overview of Review Score

The Review Score of 8.0 (8.045) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Alexandra House is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) ) ÷ 11 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.227 Points relating to the number of positive Reviews for Alexandra House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4. 1 Positive Reviews ÷ 4.4 = 0.227
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

Joanne

Joanne Turgoose

Job Title: Joint Registered Manager

Joanne has worked in social care for the past 38 years. Working her way up from a carer to a Level 5 in Leadership and Management in Adult Social Care. Her areas of responsibility are medication management, IPC, rotas and staff wellbeing. She has been in the management role at Alexandra House for the last 9 years, but has worked at the home for 13 years, overseeing many changes and developments. She has progressed in her career at Alexandra House, which has allowed her to now be in a managerial role, which she sees as a privilege.?


She has lived in Ludlow all of her life and raised four children. Her interests are family, reading and socialising with family and friends. She is excited about the plans for the future at Alexandra House and is looking forward to playing a part in these.

Abigail

Abigail Megrail

Job Title: Joint Registered Manager

Abigail has worked in Social Care for 20 years, gaining a passion for training and development. She completed the TAQA Assessor qualification in 2015 and has delivered RQF Level 2, 3 and 4 Diplomas in Adult Social Care at Alexandra House, whilst attending regular Standardisation meetings to maintain knowledge and support delivery. She believes in training and development that exceeds mandatory requirements as it enables a positive and ambitious workforce, staff retention and a high level of quality care.


Her Level 3 Training and Education qualification has championed a robust induction process and the delivery of The Care Certificate for all new employees. Following on from this, she completed her RQF Level 5 in Leading and Managing in Adult Care, progressing her into a managerial role.


She has three children and enjoys spending time with her family

Frequently Asked Questions about Alexandra House

What types of Care is Alexandra House registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexandra House have?

There are 18 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Alexandra House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexandra House to the centre of Ludlow?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service - more info.