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Alexandra House

Poyner Road, Ludlow, Shropshire SY8 1QT
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Alexandra House, Ludlow
Alexandra House, Ludlow
Alexandra House, Ludlow

Alexandra House in Ludlow, is an established residential home situated in the market town of Ludlow in the South Shropshire area. Care offered to Residents has a "Person Centred Care" approach by skilled, friendly carers 24 hours a day.

All professionals focus on the dignity of the individual, involving them in decision-making and with a welcoming approach to loved ones.

By getting to know each resident, their tastes and social history, the team can organise a satisfying service at the same time as being aware of their caring role.

Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,125From £1,125
Residential Dementia CareFrom £1,125From £1,125

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Abigail Megail / Joanna Turgoose (Joint Registered Managers)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors are welcome at all times except during lunch 1-2pm

Parking

  • Car park on premises and off road parking opposite home

Alexandra House Reviews (10)

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9.4

Alexandra House has a Review Score of 9.4 (9.355) out of 10, based on 8 reviews in the last 2 years. Over all time Alexandra House has 10 reviews.

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Review from K S (Son of Resident) published on 17 July 2026 Submitted via Postal Card
Overall Experience

My dad moved into Alexandra House two months ago, and he is thriving due to the exceptional care given. My family are overjoyed and couldn't be more assured that Dad is safe, happy and cared for to such a high standard. Thank you. Alexandra House is beautifully clean and maintained and has a proper homely feel.

Reply from Abby Megrail, Registered Manager at Alexandra House

Thank you Kevin, we are so happy to hear this. Dad has built some wonderful relationships with staff and residents and we are delighted to have him with us.

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Review from Catherine N (Daughter of Resident) published on 26 March 2026 Submitted via Postal Card
Overall Experience
My 97 year old father lives alone and became exhausted while struggling with a health condition.
He had three weeks of respite at Alexandra House and the excellent support and care he received has enabled him to return home and resume an active and independent life.

We chose Alexandra House as they also cared well for my mother in her final years.

Reply from Abby Megrail, Registered Manager at Alexandra House

Thank you Catherine for your kind words. It was a pleasure to support dads rehabilitation and he is a joy to be around. We are so pleased with the progress he has made.

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Review from A R (Wife of Resident) published on 11 March 2026 Submitted via Postal Card
Overall Experience

My husband was cared for with the utmost skill and compassion while at Alexandra House. The management and all staff did everything they could to ensure his comfort during his last days.

Reply from Joanne Turgoose, care manager at Alexandra House

Thankyou for your lovely feedback it was a pleasure to care for your husband .

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Review from Barry L (Son of Resident) published on 1 December 2025 Submitted via Website
Overall Experience

Thank you so much to all the team at Alexandra House for caring and looking after my Mum during her recent 2 week short term stay. At 98 my Mum had never been in a Care Hime situation before and was quite anxious before staying at the home. I have wholehearted praise for the care, love and support that she has received. She herself had no complaints whatsoever about her stay. She found the staff very helpful and supportive, nice food with a varied menu and stayed in a lovely newly refurbished room. As her son, l too had the comfort that she was being very well looked after during my holiday break. Highly recommend.

Reply from Abby Megrail, Registered Manager at Alexandra House

Thank you so much for your kind words Barry. It was a joy to have mum stay with us and please get in touch if we can help in the future.

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Review from J P (Resident / Service User) published on 15 October 2025 Submitted via Postal Card
Overall Experience

I am very happy at Alexandra House with the care and support I receive. I have lived here for 4 years now and I am very satisfied.

Reply from Abigal Megail, Home Manager at Alexandra House

Thank you for your kind words J P. We are so pleased to hear that you are happy with the care and support you receive. It's wonderful to know that after four years, you continue to feel satisfied and comfortable living here. Your feedback means a great deal to our team and I'll be sure to pass it on.

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Review from Barry D (Nephew of Resident) published on 15 October 2025 Submitted via Postal Card
Overall Experience

I visit my aunt, and my late mother was here, and I found that the staff etc. have been excellent in their care.

Reply from Abigal Megail, Home Manager at Alexandra House at Alexandra House

Thank you so much for your kind words Barry. We are really grateful that you have taken the time to share your experience. It means a lot to know that both your aunt and your mother received excellent care and support from our team. I will make sure that your feedback is shared with all the staff here.

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Review from S M (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card
Overall Experience

Lovely, friendly staff who take care of mum and treat her with dignity and respect. My only concern is that mum has had several falls and has been left to go upstairs alone via the stairs when she is vulnerable to falls, and she has had previous falls and has had previous falls and breaks - we know she is a wanderer, and this is our concern.

Reply from Abigail Megail, Home Manager at Alexandra House

Thank you so much for your kind words and for recognising the care and dignity our team provides to your mum. Her safety and wellbeing are always our top priority. We ensure she is always accompanied and supported with her movement around the home. We truly value your input and are already in...  

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Review from R S (Daughter of Resident) published on 19 September 2025 Submitted via Website
Overall Experience
My father, felt not only cared for but also loved from the moment he arrived at Alexandra House in Ludlow. As the months passed, the care, compassion and skill of the carers there gave him a quality of life he could never have enjoyed in his own home. He made friends, played games, started walking on his walker again and felt as if he was part of a family. Visiting him was always a pleasure in part because the carers were always so friendly and warm.

In his last weeks, the skill, care and kindness shown to him - and me, his only daughter - was truly magnificent and brought great solace and comfort to us both. When the time comes, I hope Alexandra House will find a room for me!

Reply from Abigail Megail, Home Manager at Alexandra House

Thank you for sharing your feedback R S. As a team, we are delighted that you were happy with the care and support dad received with us.

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Review from Thomas M (Friend of Resident) published on 1 October 2021 Submitted via Website
Overall Experience
Alexandra House provided an immaculate room for a terminally ill friend of mine at very short notice at a weekend. He was cared for by the owner and her team with great kindness and skill. They accessed urgent medical advice in the small hours of Sunday night, and sat quietly with my friend as he passed away.

I have over many years seen multiple Care Homes and Nursing Homes, and I unhesitatingly recommend Alexandra House for their dedication and humanity, in pleasant settings.

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Review from Charlie H (Son of Resident) published on 26 October 2017 Submitted via Postal Card
Overall Experience

Pleasant, homely atmosphere. Friendly, caring staff and management.

Well maintained building.

Convenient central location.

Free visiting, no specific times.

Family and friends made welcome.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

No Vacancies

Posted: 28 July 2026

Elder care

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Alexandra House.

Meet the Team (2)

Joanne Turgoose
Joanne TurgooseJob Title:Joint Registered Manager

Joanne has worked in social care for the past 38 years. Working her way up from a carer to a Level 5 in Leadership and Management in Adult Social Care. Her areas of responsibility are medication management, IPC, rotas and staff wellbeing. She has been in the management role at Alexandra House for the last 9 years, but has worked at the home for 13 years, overseeing many changes and developments. She has progressed in her career at Alexandra House, which has allowed her to now be in a managerial role, which she sees as a privilege.

She has lived in Ludlow all of her life and raised four children. Her interests are family, reading and socialising with family and friends. She is excited about the plans for the future at Alexandra House and is looking forward to playing a part in these.

Abigail Megrail
Abigail MegrailJob Title:Joint Registered Manager

Abigail has worked in Social Care for 20 years, gaining a passion for training and development. She completed the TAQA Assessor qualification in 2015 and has delivered RQF Level 2, 3 and 4 Diplomas in Adult Social Care at Alexandra House, whilst attending regular Standardisation meetings to maintain knowledge and support delivery. She believes in training and development that exceeds mandatory requirements as it enables a positive and ambitious workforce, staff retention and a high level of quality care.

Her Level 3 Training and Education qualification has championed a robust induction process and the delivery of The Care Certificate for all new employees. Following on from this, she completed her RQF Level 5 in Leading and Managing in Adult Care, progressing her into a managerial role.

She has three children and enjoys spending time with her family

Frequently Asked Questions about Alexandra House

What types of Care is Alexandra House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexandra House have?

There are 18 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Alexandra House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Alexandra House to the centre of Ludlow?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service -more info.